trans-euro - an independent electrical engineering consultancy

© Trans-Euro Engineering Services Ltd 2011 of 12 Version 107

Standard Course Program

Jul 2011 v107

Quality Electrical Training Courses for: Designers, Engineers, Electricians, Technicians, Installers, Managers and Professionals.

C&G 2382-20 17th Edition update course ........................................................................... 2

C&G 2382-10 Full 17th Edition course ................................................................................ 2

C&G 2399-11 Solar PV Design, Installation & Testing course ............................................. 3

MCS for Solar PV Installers course ..................................................................................... 3

C&G 2391-10 Inspection, Testing and Certification course ................................................. 3

C&G 2391-10 Evening Classes ........................................................................................... 4

C&G 2391-20 Design, Erection and Verification of Electrical Installations .......................... 4

C&G 2392-10 Fundamental Inspection, and Testing of Electrical Installations .................... 5

C&G 2377-12 Portable Appliance Testing .......................................................................... 5

C&G 2393-10 Building Regulations for Dwellings including Part P ...................................... 5

Domestic Installer Course .................................................................................................... 6

Emergency Lighting ............................................................................................................. 6

Fire Detection and Alarm Systems in Dwellings .................................................................. 6

Lightning Protection ............................................................................................................. 7

Medical Electrical Installations (MEIGaN) ............................................................................ 7

Electrical Systems Maintenance .......................................................................................... 7

BOOKING FORM ................................................................................................................ 8

Our large portfolio of electrical safety courses are available for corporate training, tailored to client’s requirements

We welcome

+44 (0)1327 352 271


TRANS-EURO ENGINEERING SERVICES – TRAINING PROGRAMME

Dates are provisional and may vary according to demand. See Terms & Conditions on the final page of this programme.

C&G 2382-20 17th Edition update course 1-day, with online exam Course Cost: £230 + VAT 2382-20 is for people with a certificate from the following list:

• 2381 (16th

edition wiring regulations) from June 2001 onwards, or

• 2330-07, Level 3 Certificate in Electrotechnical Technology Installation (Building and Structures), or

• 2330-08, Level 3 Certificate in Electrotechnical Technology Electrical Maintenance, or

• 2360 Part Two, Level 3 Certificate in Electrical Installation from January 1st 2004 onwards only.

• 2351 (but only if achieved as part of an Electrotechnical Advanced Apprenticeship completed post January 2004).

For us to register clients for 2382-20 we must see their original C&G certificate from the above list. If this is not possible, the full 2382-10 course must be taken (see next section, below).

Course dates:

July Aug Sep Oct Nov Dec

8th

4th

9th

7th TBC

15th

A re-sit of the 2382-20 online exam can be arranged for any suitable date for: £100 + VAT

C&G 2382-10 Full 17th Edition course

3 days, with online exam Course Cost: £450 + VAT

Course dates:

Jul Aug Sep Oct Nov Dec

6th 8th 7th 10th 9th 14

20th

31st

28th

24th 23rd

A re-sit of the 2382-10 online exam can be arranged for any suitable date for: £100 + VAT


C&G 2399-11 Solar PV Design, Installation & Testing course

5 days, with all exams Course Cost: £695 + VAT

Course dates:

Jul Aug Sep Oct* Nov* Dec*

11th

15th

5th

10th 7th 5th

25th

19th

24th 21st 19th

Includes two multiple choice exams and practical assessment

Candidates are expected to hold a level 2391 or 2392 inspection & test and a 2382 17th Edition

*NOTE: From October this course will include MCS training as an optional extra. Candidates booking this course will receive a discount on the MCS training course – see ‘MCS for Solar PV Installers course’.

MCS for Solar PV Installers course

1 day Course Cost: £150* + VAT

Course dates:

Oct Nov Dec

14th 11th 9th

28th 25th 23rd

Includes individualised MCS Quality Manual template to take away

*NOTE: Candidates who have been on the trans-euro 2399-11 course will receive a discount on the price of the MCS training course of £50.

C&G 2391-10 Inspection, Testing and Certification course

3 Days or 8 Evenings

Three Day course, with all exams Course Cost: £595 + VAT

Three-day intensive course Monday-Wednesday, then Thursday evening National written exam (from 18:00) and 4-hour practical assessment on the Thursday.

Course dates:

Jul Aug Oct Nov

Start date, Monday Written exam, 18:00 Practical test

18th 21st 21st

8th 11th 11th

17th 20th 20th

28th 1st Dec 1st Dec

Prices include enrolment fees, lunch & refreshments, but not reference books eg BS 7671 17th Edition,

Guidance Note 3, On-Site Guide or 3rd

Edition Code of Practice for In-service Inspection and Testing of Electrical Equipment.


C&G 2391-10 Evening Classes

6-9pm, Tuesdays and Wednesdays each week for 4 weeks Cost: £645 + VAT

Course dates:

Starting month

Week 1 Week 2

Week 3

Week 4

Written exam, 6.30pm

Practical assessment

Sept 21/22 28/29 Oct 5/6 Oct 12/13

Oct 20th TBD

Bookings made within 7 weeks of the written exam date will incur an additional £55 "late entry fee".

In exceptional circumstances, one booking can be made within 3 weeks of the exam date for an additional: £70 + VAT

The written exam can be re-taken on the above dates, on its own, without taking the course: £100 + VAT The course and written exam can be taken on the above dates without the practical assessment: £480 + VAT The practical assessment can be taken on any suitable date without taking the course or written exam: £220 + VAT

C&G 2391-20 Design, Erection and Verification of Electrical Installations

4 days + design project Course Cost: £695 + VAT

Four-day intensive course leading up to the evening National written exam (from 18:00), followed by a 20-hour design project as private study, tutor monitored.

Delegates are required to have passed C&G 2391-302, the Practical Assessment component for 2391-10 Inspection, Testing and Certification, before attending this Design/Verification course.

Course dates:

Month of course

Course dates

Evening exam

Design project completion by

Nov 28Nov- 1st Dec

Dec 6th e/o Jan 2012

Bookings made within 7 weeks of the written exam date will incur an additional £50 "late entry fee".


C&G 2392-10 Fundamental Inspection, and Testing of Electrical Installations

3 days Course Cost: £450 + VAT

Course dates:


1st 22nd

12th

3rd

14th

12th

Includes GOLA online, closed-book, 50-question multi-choice exam and 2-hour practical assessment.

A re-sit of the 2392-10 online exam can be arranged for any suitable date for: £100 + VAT The 2392-10 practical assessment can be re-taken on any suitable date for: £150 + VAT Prices include enrolment fees, lunch & refreshments, but not reference books eg BS 7671 17

th Edition,

Guidance Note 3, On-Site Guide or 3rd

Edition Code of Practice for In-service Inspection and Testing of Electrical Equipment.

C&G 2377-12 Portable Appliance Testing

1 Day Course Cost: £230 + VAT Course dates:


4th 25th

15th

6th

17th

15th

A re-sit of the 2377 online exam can be arranged for any suitable date for : £100 + VAT

C&G 2393-10 Building Regulations for Dwellings including Part P

1 day Course Cost: £230 + VAT Course dates:

Jul Aug Sep Oct Nov

5th

16th

18th

Includes GOLA online, open-book, 20-question multi-choice exam.


Domestic Installer Course 2 weeks, with all exams Course Cost: £1500 + VAT This course is for people who want to become Domestic Installers but who do not have any basic qualifications or experience. It consists of the following modules run over a 2-week period:

• Basic Domestic Electrics* – 2 days

• City & Guilds 2382-10 - 17th Edition electrical wiring regulations - 3 days

• City & Guilds 2392-10 - Fundamental Inspection & Test of Electrical Installations - 3 days

• City & Guilds 2377 PAT - Portable Appliance Testing – 1 day

• City & Guilds 2393-10 - Building Regulations for domestic installations – 1 day Having achieved these qualifications and gained appropriate experience on domestic projects, a delegate would be in a good position to apply to, for example, ECA/ELECSA or NICEIC to become Part P accredited. * The Basic Domestic Electrics course can be taken separately for a cost of £275 + VAT

Course dates:


18th

5th

7th

Emergency Lighting

1-day: £230 + VAT

2-day*: £345 + VAT

*2 Day course includes emergency lighting installation design exercise

Course dates:


15th

16th

18th

Fire Detection and Alarm Systems in Dwellings

1-Day Course Cost: £230 + VAT

This course is intended to provide guidance on the installation of automatic fire detection and alarm systems in dwellings in accordance with BS5839 Part 6 and Part B of the building regulations. Please contact us for dates.



Lightning Protection


This course has been designed to provide a basic understanding of the lightning protection requirements of an installation and the relationship with the associated earthing and bonding for safety and functional purposes in accordance with BS EN 62305. Other dates available upon request.


19th

14th

16th

Medical Electrical Installations (MEIGaN)


Official MHRA MEIGaN training courses lasting two days are held at the Towcester training facility. The lead presenter is Brian Mansfield, Consultant Radiology Engineer, Lead Author of the v2.0 MEIGaN document. Course content covers detailed guidance on electrical installation practices for establishments with diagnostic imaging and radiotherapy rooms/suites, including dental surgeries, together with other areas where interventional procedures may take place.


4th

26th

Electrical Systems Maintenance


This course is designed to provide the appropriate skills to those involved in electrical maintenance tasks – including the safe isolation, replacement and testing of a range of common electrical devices e.g. motors, sensors, solenoids, etc. It will assist those responsible for managing maintenance and testing in meeting the requirements for employee competency in electrical work.


26th

Additional dates for all courses can be arranged.

Please contact us to discuss your requirements.


BOOKING FORM Please fill in the Booking Form and return to us with payment.

Alternatively phone or email us

Full Names, incl middle name(s):

Known as: (eg Bob vs Robert)

Date of Birth: Company/Trading Name:

Address for invoicing:

Address for Certificates (if different):

Landline phone number: Mobile phone number:

Fax number: E-mail address:

Previous City & Guilds enrolment number, eg FXG3456:

SELECT ITEM REQUIRED Tick Box

below

Total Fee, £

(ex-VAT) (inc-VAT)

@ 20%

Deposit, £

(ex-VAT) (inc-VAT)

@ 20%

State Date of your

choice *:

Domestic Installer (2 weeks)

1500.00 1800.00 150.00 180.00

C&G 2399 Solar PV (5 days)

695.00 834.00 150.00 180.00

MCS for Solar PV Installers (1 day)

150.001 180.00 50.00 60.00

C&G 2382-20 17th Edition update (1 day)

230.00 276.00 50.00 60.00

C&G 2382-10 full 17th Edition (3 days) 450.00 540.00 100.00 120.00

C&G 2391-10 Inspection & Test (evenings) 645.00 774.00 150.00 180.00

C&G 2391-10 Inspection & Test (3-days) 595.00 714.00 150.00 180.00

C&G 2391-10 practical exam re-sit 220.00 264.00 50.00 60.00

C&G 2391-10 course with theory exam, but

without practical exam

480.00 576.00 150.00 180.00

C&G 2391-20 Design Course (4-day + project) 695.00 834.00 150.00 180.00

C&G 2392-10 Fundamental Inspect & Test (3-day)

450.00 540.00 100.00 120.00

C&G 2392-10 practical exam re-sit 150.00 180.00 50.00 60.00

C&G 2393-10 Bldg. Regs (1-day) 230.00 276.00 50.00 60.00

C&G 2377 PAT (1-day) 230.00 276.00 50.00 60.00

Emergency Lighting (1-day) 230.00 276.00 50.00 60.00

Fire Detection & Alarm Systems (1 day) 230.00 276.00 50.00 60.00

Lightning Protection (1 day) 230.00 276.00 50.00 60.00

Medical Installations (MEIGaN) (2 days) 495.00 594.00 100.00 120.00

Theory exam re-sit, all courses 100.00 120.00 -- --

1 Those attending both the 2399-11 and the MCS course will receive a £50 discount.

*See course dates included in this document. Please note that Trans-Euro Engineering Services Ltd reserve the right to vary the course date, but will keep you informed if this becomes necessary.

The appropriate deposit by cheque, bank transfer or credit card will secure your place. We will send an invoice/receipt with confirmation of the booking. Cheques should be crossed “A/C Payee Only”, payable to Trans-Euro Engineering Services Ltd. Postal address: The Old Chapel (1

st floor), 186 Watling Street, Towcester, Northamptonshire NN12 6DB.

Deposits are not refundable. The balance is refundable if cancellation is made 2 weeks before the course starts, except for C&G 2391 where 8 weeks applies due to C&G registration time.

For direct bank payments, our bank details are available by emailing [email protected]

Confirmed places are allocated on a first-come, first-served basis.

Full payment of the invoice is required two weeks before the course starts.

The information I have given on this booking form is correct to the best of my knowledge.

I have read and accept the Terms & Conditions given on the final page of the Training Programme.

Signature of applicant: LLLLLLLLLLLLL Date: LLLLLLLLL


GENERAL INFORMATION Range of Courses. We provide a wide range of electrical courses including nationally recognised City & Guilds Vocational Qualifications. They are all outlined in this document, but if you require one that is not listed we would be happy to tailor a course to your requirements. Class Size. Our class size is generally small. This generates a friendly atmosphere, leads to quicker learning and provides better consolidation of knowledge. Time is taken to debate current issues, provide coaching and to tailor the lesson points to individual circumstances. The emphasis is on tutoring and coaching, and as a result we have a high pass rate. Lecturers. Our lecturers have been in the industry for many years, and are Corporate members of national bodies such as The Institution of Engineering & Technology (The IET - formerly The IEE). We have representation on IET Panels responsible for drafting updates to the 17th Edition of the Wiring Regulations, BS7671. Our lecturers are also Marking Examiners for City & Guilds and provide electrical engineering consultancy services throughout the UK and abroad.

Equal Opportunities. Trans-Euro are committed to giving delegates an equal opportunity of gaining an award irrespective of age, gender, sexual orientation, race, religion, physical abilities, learning capabilities, eyesight, hearing etc in line with current UK legislation and EU directives. Clients with impairment(s) should make their requirements known in advance of booking courses in order to provide time for specialised staff external to the Centre to be made available to assist and for additional exam time to be sought where appropriate, eg for dyslexic clients or for those with hearing difficulties. The full Equal Opportunities Policy is available on request from the Course Secretary. Central Location. We are located in Towcester, Northamptonshire, within easy reach of the M1, M40, M42 and M25, and main centres of population. See our location map later in this document. Food and Drink. Lunch is provided each day during the 45-minute break. Candidates should make their own lunch arrangements on days when they are undergoing practical assessments. Start and finish times. Courses start at 09:00 and generally finish at 16:30. One-day courses finish at about 18:00, depending on candidates’ progress with the exams. Identification of Candidates. Each candidate must bring a photographic ID of themselves, such as a photo driving licence or passport. Candidates who cannot prove their identity will not be allowed to sit the exam. Private Study. Candidates will be asked to do private study in the evenings, including practising exam technique. Reservations. Please let us know your requirements as soon as possible so that we can make the necessary arrangements. Complete the enclosed Booking Form and return it to us with your full payment or a deposit. Reading List. A list of reference material is available on request. Our Contact Details: E-mail: [email protected]

Phone: 01327 353 800

Address: Trans-Euro Engineering Services Ltd The Old Chapel (first floor) 186 Watling Street TOWCESTER, Northants NN12 6DB


Location - Trans-Euro Engineering Services Ltd

The Old Chapel (First floor) 186 Watling Street TOWCESTER Northamptonshire NN12 6DB Tel: 01327 353 800 SatNav warning: Some SatNavs show our post code as 5 miles southeast of our real location. Please take care with your navigation. Trans-Euro Engineering Services are situated above M J Gowling’s . Enter at the side of the building and go up the stairs to the first floor. There is no parking on the premises, but free parking is available on the main road, within the dotted white lines, or in the Northampton Road public car park.

M6

M1

M40

M42

M1

A5

A43

M25

London

Oxford

Northampton

MK

Warwick

Rugby

Towcester

M6

M1

M40

M42

M1

A5

A43

M25

London

Oxford

Northampton

MK

Warwick

Rugby

Towcester

Trans-Euro

Northam

pto

n R

oad

Brackley Road Towcester

Town Centre

Car

Park

100 yards

A43

A5 W

atlin

g S

t

N

Saracen’

s

Head

x x

x x

Weedon

Rugby

Silverstone

Brackley

M40

Oxford

M1 J15a

Northampton

Police

Station

Fire

Station

Harley

Davidson

Paynes

Nurseries

The Old Chapel (first floor)

186 Watling Street

TOWCESTER NN12 6DB

01327 353 800

Trans-Euro

Northam

pto

n R

oad

Brackley Road Towcester

Town Centre

Car

Park

100 yards

A43

A5 W

atlin

g S

t

N

Saracen’

s

Head

x x

x x

Weedon

Rugby

Silverstone

Brackley

M40

Oxford

M1 J15a

Northampton

Police

Station

Fire

Station

Harley

Davidson

Paynes

Nurseries

The Old Chapel (first floor)

186 Watling Street

TOWCESTER NN12 6DB

01327 353 800


Parking Please park on the main road where there are dotted white lines (free parking), or in the free public car park on Northampton Road, near the traffic lights (see map on previous page).

Directions From M1 - Leave at Junction 15A, follow signs to Oxford (A43) and Towcester. At the A5 turn left to Towcester. After 0.4 mile, The Old Chapel is on the left, set back from the road between Paynes Nurseries and Harley Davidson.

From M40 - Leave at Junction 10, follow signs for Northampton (A43) and Silverstone. At the A43/A5 roundabout, turn right (4

th exit) to Towcester. After 0.4 mile, The Old Chapel is on the left,

set back from the road between Paynes Nurseries and Harley Davidson.

From A5 North - Towcester is on the A5, 20 miles south of Rugby. Cross the A43 roundabout and after 0.4 mile The Old Chapel is on the left, set back from the road between Paynes Nurseries and Harley Davidson.

From A5 South - Towcester is on the A5, 13 miles north of Milton Keynes. At the traffic lights, turn right into Northampton Road and park in the free public car park on the left (see map on previous page). Walk back to the lights, turn right heading north out of town and The Old Chapel is about 200 yards on the right, past Harley Davidson, set back from the road.

By Train - Closest stations: Northampton (10 miles) and Milton Keynes (12 miles)

Accommodation addresses (Distances from Trans-Euro shown in bold)

The Saracen’s Head Hotel, 300 yards. (£60 B&B single, £70 double – “Trans-Euro corporate rate”) 219 Watling Street, Towcester, Northants Tel: 01327 350 414 Bairstow’s Lodge B&B, 1 mile. (£30 B&B single, £50 double) Watling Street, Towcester, Northants NN12 8ET Tel: 01327 352 962 Email: [email protected] Mob: 07813 783 251 Travelodge, 1 mile. (Room only; prices vary) A43, Towcester Bypass, Towcester NN12 6TQ Tel: 0871 984 6112 Rignall Farm Motel, 2 miles. (“Trans-Euro” prices: 1 night/ £ 35, 2/ £60, 3/ £80, 4/ £100) Rignall Farm Barns, Handley Park, Abthorpe Road, Towcester NN12 8PA Tel: 01327 350 766 Plum Park Hotel, Paulerspury, 3 miles. (From £75/room; deals available) Watling Street, Paulerspury, Towcester, Northamptonshire NN12 6LG Tel: 01327 811 515 Premier Inns (From £63, room only) Silverstone NN13 5TX (6 miles) Tel: 0870 990 6382 Weedon NN7 4PX (8 miles) Tel: 0870 990 6364 Wootton NN4 7JJ (10 miles) Tel: 0870 990 6426 Northampton NN7 4DD (12 miles) Tel: 0870 197 7195 The Globe Hotel, 8 miles. (approx £35 B&B) High Street Weedon, Northants NN7 4QD Tel: 01327 340 336 Holiday Inn Northampton West, 9 miles. M1 J16 (from £54 B&B) Tel: 0870 400 9670 High Street Flore, Northants NN7 4LP Reception: 01327 349 022 Innkeeper’s Lodge, 10 miles. Northampton south (from £50/room) London Road, Wootton NN4 0TG Tel: 01604 769 676 Express by Holiday Inn, 10 miles. M1 Junction 15 (from £64/room) Loake Close, Grange Park, Northampton, NN4 5EZ Tel: 01604 432 800 Hilton Northampton Hotel, 11 miles (from £109/room, advance purchase) 100 Watering Lane, Collingtree, Northampton NN4 0XW Tel: 01604 700 666


TERMS & CONDITIONS Delegate suitability

1. Delegates/Clients are responsible for checking that delegate background/experience is suitable for the training course being booked.

2. Trans-Euro Engineering Services Ltd (“Trans-Euro”) reserves the right to refuse any delegate at its sole discretion.

Confirmation of bookings

3. Bookings will be confirmed by Trans-Euro after receipt of details of delegates, including date of birth and full names, and the course deposit (or full payment) shown in the current booking form, or a Formal Purchase Order.

4. Places are allocated on a first-come-first-served basis. Unconfirmed reservations may be released without referral to the person making the provisional booking.

Payment

5. Full payment is required before the course starts. Training certificates will only be issued after full payment has been received by Trans-Euro.

Cancellation by the delegate/client

a. Cancellation 2 weeks or less prior to the first day of the course: the full fee is charged.

b. Cancellation between 4 and 2 weeks prior to the first day of the course: the deposit + VAT is charged.

6. C&G 2391 course bookings. Due to the long notice period required for registering delegates, the following cancellation conditions apply:

a. Cancellation between 8 and 2 weeks prior to the first day of the course: £150 + VAT is charged.

b. Cancellation 2 weeks or less prior to the first day of the course: the full fee is charged.

7. Trans-Euro will endeavour to fit delegates onto subsequent courses free of charge if space permits. This will be confirmed 2 weeks before the rearranged course date. There may be a repeat registration/admin charge if delegates have to be re-scheduled for a national exam.

Cancellation or re-scheduling by Trans-Euro Engineering Services Ltd

8. Trans-Euro reserves the right to cancel or re-schedule a course, or to change the Instructor or the venue. In these situations, as much notice as possible will be given, and every effort will be made to arrange for delegates to attend an alternative course. If this is not acceptable to the delegate/client, payment will be refunded in full but Trans-Euro disclaims any further liability.

Block Bookings

9. Trans-Euro reserves the right to put additional delegates on a course held at Trans-Euro that has been block-booked by a client, without reference or discount to the client making the block booking. Block bookings can only be made for employees of the same company.

Responsibility for proving eligibility for C&G 2382-20 one-day update course

10. Delegates are responsible for proving that they are eligible for the 2382-20 course. Their original certificate (2381 from June 01; 2330-07; 2330-08; 2360 Part 2 or 2351 from January 04) must be shown to the Trans-Euro tutor for authentication prior to starting the course. Trans-Euro will not accept responsibility for delegates who have booked themselves on the wrong course or who cannot provide an original certificate proving their eligibility for 2382-20.

Intellectual Property Rights

11. All intellectual property rights, including copyright, remain the sole property of Trans-Euro and any recordings or copies made of course materials will be an infringement of copyright unless agreed in advance and in writing by Trans-Euro.

Disclaimer

12. Attendance by a delegate on a Trans-Euro course, even with a formal qualification certificate on completion, does not provide any guarantee of workmanship, performance, quality or status of the delegate during future endeavours such as plying his/her trade, applying for membership/enrolment of trade bodies/institutions, or for job seeking etc.

13. All information provided by Trans-Euro is given in best faith and Trans-Euro will not be held responsible for actions taken by the delegate/client, any other individual or organisation as a result of the information provided during the training course.

Late arrival

14. If delegates arrive late for a course, or are absent from any part, Trans-Euro reserves the right to refuse to accept those delegates for further training, if it is considered that they will gain insufficient knowledge or skills within the course time remaining. In all such cases, the full course fee remains payable.

Identification of delegates

15. Delegates will be asked to provide proof of identification before starting the course by showing a photo ID, preferably driving licence or passport.

Delegate behaviour

16. If a delegate’s demeanour, attitude or behaviour adversely affects the harmony of the learning environment, or disturbs the enjoyment of the course for other delegates, then that delegate will be asked to leave the course immediately, without any financial liability to Trans-Euro.

Delegate private study

17. Delegates will be asked to undertake private study in the evenings. It is also strongly recommended that delegates undertake some pre-course revision to make best use of the contact time with the lecturer during the course itself, and to maximise their performance in any exams.

Delegate safety

18. Delegates must follow the safety and operational instructions given by the Instructor at all times – these instructions are given for everyone’s safety. Delegates refusing to carry out the instructions may result in their immediate removal from the course, without any financial liability to Trans-Euro.

Delegate equipment and belongings

19. Trans-Euro does not accept any liability for equipment, belongings or other personal effects brought by delegates to training courses. This includes test equipment brought by the delegate, and possible failure of, or damage to, the test equipment or injury to the delegate during its use.

Data protection

20. Trans-Euro is registered under the Data Protection Act 1998. No sensitive personal data concerning delegates is retained by Trans-Euro.

Complaints and Appeals

21. Any complaint should be made in the first instance direct to the Trans-Euro employee involved. It should be escalated to the assessor or internal verifier/quality assurance coordinator if satisfaction is not obtained. External bodies such as City & Guilds and NICEIC will not accept complaints made directly to them unless this process has been exhausted. The full company Appeals Policy is available on request from the Centre Secretary.

Equal Opportunities

22. Trans-Euro is committed to giving delegates an equal opportunity of gaining an award irrespective of age, gender, sexual orientation, race, religion, physical abilities, learning capabilities, eyesight, hearing etc in line with UK and EU legislation. Delegates with impairment(s) should make their requirements known in advance of booking courses in order to provide time for specialised staff external to the Centre to be made available to assist and for additional exam time to be sought where appropriate, eg for dyslexic delegates or for those with hearing difficulties. The full Equal Opportunities Policy is available on request from the Course Secretary.

Acceptance of these Terms & Conditions A confirmed booking constitutes acceptance of the above Terms and Conditions by the delegate/Client.

trans-euro - an independent electrical engineering consultancy

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