training volunteers
DESCRIPTION
The ARRL Introduction to Emergency Communication Course EC-001 (2011). Training Volunteers. Session T wo. W e l c o m e B a c k. Reminder. Complete two DHS/FEMA Courses IS-100.b Introduction to ICS IS-700 National Incident Management System Http ://training.fema.gov/IS/NIMS.asp. - PowerPoint PPT PresentationTRANSCRIPT
TRAINING VOLUNTEERSThe ARRL
Introduction to Emergency Communication CourseEC-001 (2011)
Session Two
Reminder
• Complete two DHS/FEMA Courses• IS-100.b Introduction to ICS• IS-700 National Incident Management System
Http://training.fema.gov/IS/NIMS.asp
Session Two Topic
Session 1 – Topics 1, 2, 3, 4, 5a, 5bSession 2 – Topics 6, 7a, 7b, 7c, 7d, 8, 9, 10Session 3 – Topics 11, 12, 13, 14, 15Session 4 – Topics 16, 17, 18, 19, 20Session 5 – Topics 21, 22, 23, 24, 25, 26, 27Session 6 – Topics 28, 29, Summary, Final Exam
Topic 6: Basic Communication Skills
Getting the Message to Intended Recipient
Quickly
Accurately
Minimum of FussOperating Skills
Communication Method
Noise
Skills of Receiving Party
Cooperation of Others
Adequate Resources
Listening
LISTENING at least 50%
TALKING 25%
READING 16%
WRITING 9%
Why Is Listening Efficiency Low?
Don’t Like the Speaker
Daydreaming
Mental Tangents
Don’t Want to Be There
Juggling
Bored
Don’t Understand the TopicForming a Response
Too Interested in Physical Characteristics
Hearing what you want to hear
Microphone Techniques
• Talk across, rather than into, the microphone
–Reduce breath noises and "popping" sounds that can mask your speech
Messages –One subject at a time
Brevity & ClarityPlain LanguagePhonicsProwordsTactical Call Signs
Example Tactical Call SignsState EOC Net Firebase 1
Canyon Shelter
HarborviewSAG 3Rest 1
Using Tactical Call Signs
• Net, Aid 3• Aid 3, go ahead• {message}
• Use fewest words
What about FCC Call Signs?
• FCC requires that you identify at ten-minute intervals during a conversation and at the end of your last transmission
• Aid 3, W5TSN, {clear}
Summary
• Any questions before the quiz?
Topic 6 Question
1. In emergency communication, which one of the following is NOT true?A. Listening is only about 10% of communicationB. Any message can have huge and unintended consequencesC. A message that is never delivered can yield disastrous resultsD. Listening also means avoiding unnecessary communications
Topic 6 Question
2. Which of the following procedures is best for using a microphone?A. Hold the microphone just off the tip of your noseB. Talk across, rather than into, your microphoneC. Shout into the microphone to insure that you are heard at
the receiving endD. Whenever possible, use voice operated transmission (VOX)
Topic 6 Question
3. In emergency communications, which of the following is true?A. Never use "10 codes" on Amateur RadioB. Use "Q signals" on served-agency radio systemsC. Under NO circumstances use "Q" signals on a CW netD. Use technical jargon when you feel that it is appropriate
Topic 6 Question
4. Which of the following is always true of a tactical net?A. Personal call signs are never usedB. Personal call signs are always preferred over tactical call signs
(such as "Aid 3")C. Personal call signs are required at ten-minute intervals during
a conversation or at the end of your last transmissionD. Personal call signs are required at ten-minute intervals during
a conversation and at the end of your last transmission
Topic 6 Question
5. Which of the following is the most efficient way to end an exchange on a tactical net?A. Say "Over"B. Say "Roger"C. Give your FCC call signD. Ask Net Control if there are any further messages for
you
ANY QUESTIONS BEFORE STARTING TOPIC 7?