training catalog · smoking cessation: choices and challenges 1 hour provides an overview of the...

TrainingCatalog

Busy Life, Healthy Life

• Tips for stimulating your mind and body• Develop your own exercise program for strength and fitness• Ideas for making better use of the limited time you have in your day• Ways to get more “quality time” with family and friends• Taking control of the stress in your life

Financial Planning During Uncertain Times

• The importance of writing a will• Manage your money with an easy to use worksheet• Knowing how and when to retire by investing wisely• Ways to take charge of your finances and get more for your money• Get your affairs in order with an organizing tool

Summer Fun for Everyone

• Travel tips for older Americans• Help prepare your child for his or her first camp experience• List of summer games and activities for children of all ages• Resources for planning a safe and healthy trip abroad

Putting the Happy Back in Holidays

• How to plan more and stress less during the holidays• No cost or low cost gift ideas for all ages• Recipes for healthy holiday eating • A guide to the winter holiday festivals of different cultures

All About Elder Care

• Helping the elderly relatives maintain independence • Steps in discussing the need for long term care • Keys to long distance caregiving• Living arrangements in later life

Information Fairs9

Simplify Your Life

• Real ways to simplify your life-style and spending habits• Keys to organizing yourself and using your time effectively• Family worksheet for organizing household chores and commitments• Ways to streamline your life and reduce stress

Learning and Loving It

• A guide for adults thinking of returning to school• Financing college• Helping children with first day, back-to-school jitters• Helping your child succeed in school

Coping with Stress During Uncertain Times

• Strategies for helping others in times of crisis• Parent guide for talking with children about violent and tragic events• Tips and techniques to mind your mental health• How to better cope with change

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Wellness and Worklife Seminars

Parenting/FamilyBalancing Work and Home

Developing Capable Kids

Eldercare: Managing Eldercare Issues

Living With Your Adult Child

Navigating Eldercare Resources

Planning for College

Substance Abuse and Your Kids

Successful Single Parenting

Understanding Adolescence

Healthy LifestyleNatural Energy Boosters

Aging Well

Ergonomically Speaking

Smoking Cessation: Choices and Challenges

Stress Management 101

Successful Retirement

Taking Charge of Your Health

Wellness and You

Life SkillsCreating Passion: Getting the Most out of Life

Creative Thinking: Breaking out of the Box

Dealing with Grief and Loss

Managing Your Finances

Putting the Happy Back in Holidays

Simplify Your Life

Slowing Down in a Sped-Up World

Tackling Techno-Stress

Taking Charge of Your Time

Temperature’s Rising: Lessons in Anger Management

What’s Your Emotional IQ?

Parenting/Family

Balancing Work & Home 1 hourtakes a serious look at all of those activities and responsibilities each of us has, and offers some sensible ideas on how to determine what really is important. Through discussion, paper and pencilactivities and practical exercises, participants will leave this program with actual strategies for creatingbalance in their lives. Balancing Work & Home is a productive and fun session.

Program Highlights:• Identifying values and goals• Strategies for finding balance• Taking responsibility for yourself• Creating more satisfying relationships• Managing stress

Client Information and Recommendations: In order to support the concept of “balance,” participants will beencouraged to think about the role work has in their lives, and communicate their needs and expectations to theirsupervisor/manager in a respectful way that encourages and promotes problem solving. Please remind managersand supervisors to be open to employee-initiated discussion.

Developing Capable Kids 1-11/2 hourshelps parents identify what it takes to be a responsible but not overbearing parent. The programaddresses important decision making skills, problem solving and motivation. Also, participants willhave an opportunity to learn and practice realistic communication skills that really work with kids asthey grow from young children, through school age and the teen years.

Program Highlights:• Understand responsibility as it is viewed by children• Identify strategies for helping kids make good choices• Learn effective communication skills • Discuss the value of chores, school work and contracts

Managing Eldercare Issues 1-2 hoursgives participants information about identifying and using appropriate resources. Attendees will be able to make better decisions regarding eldercare issues and reduce the stress and anxiety that are a part ofmaking the best choices for an aging relative.

Program Highlights:• The spectrum of care • Financial and legal issues• Care management• Problem solving• Resources

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Wellness and Worklife Seminars13

Living with Your Adult Child 1 hourhelps participants identify and deal with the typical issues that parents and adult children face livingunder the same roof. Questions to consider when deciding the wisdom of such a move are reviewed.Methods for making this new type of relationship work for all parties involved are explored.

Program Highlights:• Needs of young adults and mid-life parents• Challenges to intergenerational households• Expectations of parents and adult children• Working out an agreement

Navigating Eldercare Resources 1 hourprovides participants with information that will help them as they explore options available for providing care and comfort for aging members of their family. Also explored is the importance ofaddressing personal needs while caring for the elderly.

Program Highlights:• Find out why you the need to know about eldercare resources• Learn about the levels of care (medical and non-medical)• Know where the resources for additional help can be found• The importance of taking care of the caretaker

Planning for College 1 hourprovides answers for participants regarding appropriate course selection, entrance exams, and the college application process. An overview of financial aid and scholarships gives basic information anddirection of where to go next for more assistance. Selection of the “right” school is also reviewed.

Program Highlights:• Learn about suggested high school courses for college preparation • Examine the entrance exam and application process • Find out the basics about financial aid and scholarships• Know what to look for in selecting a college

Substance Abuse and Your Kids: An Education Program for Parents 1-2 hoursprovides attendees with useful information to help minimize the risk for adolescent substance abuseand maintain good relationships with their teens. Resources and pointers are included on what to lookfor, how to help and how to confront the situation.

Program Highlights: • Adolescent substance abuse statistics• Risk factors for substance abuse• How to recognize adolescent substance abuse• Promoting abstinence

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Successful Single Parenting 1 hourtakes an upbeat approach to a topic that frequently brings terror to the minds of single parents. Thisprogram offers participants an opportunity to build a library of survival tips for parenting and self-care.

Program Highlights:• The value of a positive attitude• The importance of work/life balance• Tips for survival

Understanding Adolescence 1 hourhelps parents and other concerned adults identify exactly what behavior is normal for a teenager.Parenting styles are given special attention as well. Armed with information and ideas shared in lively, guided discussion, participants will be prepared to open the lines of communication with their young adult.

Program Highlights:• Adolescent development and developmental tasks• Identification of parenting styles• Strategies for dealing with adolescent behavior

Healthy Lifestyle

Aging Well 1-11/2 hoursaddresses factors and research relating to aging. Participants are guided through informative discussionregarding positive thinking and its contribution to healthy aging. The benefits of mobility, activity andexercise are also examined. Good food for thought!

Program Highlights:• Review what research says about aging • Understand the value of participation and having interests • Find out how resilience contributes to healthy aging

Ergonomically Speaking 1 hourprovides participants with valuable information as to how they can take control of their physical workenvironment to maintain personal comfort and enhance productivity. Participants have an opportunityto practice simple exercises to keep them healthy and comfortable at work.

Program Highlights:• Learn proper office ergonomics and other pertinent information to prevent harmful accumulation

of physical stress that leads to pain, fatigue and injury• Practice a stretching routine• Set up your workstation properly for your body

Training Catalog


Natural Energy Boosters 1-11/2 hourslooks at strategies to pep up your energy and perk up your life. Participants will gain useful and accurate information regarding healthy eating practices and find out what snack to reach for when a boost is needed. This informative session is presented by a nutrition professional.

Program Highlights:• Discover foods that energize • Learn about safe use of dietary supplements • Find out how you can get the best rest• Practice quick pick me ups and breather exercises

Smoking Cessation: Choices and Challenges 1 hourprovides an overview of the “why’s” and “how’s” of quitting for participants. Solid information is provided about current cessation methods as well as pointers to help quitters stay on track. Maybe this will be the class that motivates you to quit!

Program Highlights:• Why people continue to smoke• Smoking cessation methods• Factors contributing to cessation success• Personal plan for smoking cessation• Helpful resources

Stress Management 101 1 hourhelps participants identify the stressors in their lives and understand how they have been affected bythem. Focus is placed on the use of positive coping mechanisms to reduce the negative effects ofstress. Attendees have an opportunity to practice relaxation exercises.

Program Highlights:• Define your stress• Understand physical, mental and emotional effects• Identify the roots of stress• Learn coping skills• Practice relaxation tips and exercises

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Successful Retirement 1-2 hoursputs participants on a path leading to satisfying and enjoyable life changes. Of course, it takes planning and preparation, and attendees will get information on just that. Group discussion encourages participants to share mutual concerns and do some collaborative problem solving.

Program Highlights:• Perceptions of aging and retirement• Steps to plan and prepare for retirement• Retirement considerations• Problem solving• Resources

Client Information and Recommendations: Please advise participants that this is not a financial planning seminar;the continuum of psycho-social issues of retirement will be addressed.

Taking Charge of Your Healthcare 1-11/2 hoursprovides the answers along with information participants can use to make good healthcare decisionsfor you and your family.

Program Highlights:• Find out what to ask when selecting a doctor• Learn to understand the language of today’s healthcare• Get suggestions on how to prepare for a visit to the doctor• Find out how to get the most from healthcare

Client Information/Recommendations: This program is not meant to address selection of company benefits or theirinterpretation. Having a Human Resource Representative present to answer any benefit questions is suggested.

Wellness and You 1 hourprovides participants with an overview of the basic areas associated with wellness: diet, exercise, stress management, lifestyle, etc. Participants are encouraged to develop a practical, personal plan for wellness.

Program Highlights:• Learn what wellness is all about• Find out how to take control of your own healthy behaviors• Recognize and apply the concepts of stress management • List the components of a healthy diet and evaluate your own diet • Discuss the benefits of exercise and physical fitness • Health-related resources

Training Catalog


Life Skills

Creating Passion: Doing What You Love; Loving What You Do 1-11/2 hoursis a thought provoking program designed to encourage participants to energize themselves. Contenttouches on self-motivation and creating a productive work environment. Also discussed is the value of goal setting and achievement.

Program Highlights:• Recognize the source of your passion • Learn how passion can enhance or interfere with goals • Identify ways to create a productive work environment • Become skilled at inspiring others to do their best

Creative Thinking 1 houris a lively, highly interactive session that encourages participants to think “outside the box.”Employees will learn how to break out of self-limiting patterns of thinking and begin to use their own creative process.

Program Highlights:• What is creative thinking?• Factors that influence creative thinking• Stages of the creative thought process• Puzzles, exercises and brainteasers to test creativity

Dealing with Grief and Loss 1-2 hourshelps participants to understand and cope with their own grief more effectively and to also betterunderstand the grieving process in others.

Program Highlights:• Definition of grief• Learn what to ask and what not to ask• Losses that cause grief• The normal grieving process• Strategies for coping with grief and loss

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Managing Your Finances 1 houroffers participants important tips on how to set up and maintain a budget. Information about how toestablish credit and the value of maintaining a good credit rating are also explored. While some savingchoices may be reviewed, this class does not address long-term financial planning options.

Program Highlights• Learn budgeting basics• Find out about your credit rating• Know where to get more information• Understand the impact of your financial situation on the rest of your life

Putting the Happy Back in Holidays 1-2 hourshelps participants identify some of the factors that contribute to holiday stress and explore a variety ofways to create the kind of holiday celebration that meets their individual needs. Attendees will be ableto make better choices for the holidays while reducing stress levels, improving family relationships, andhaving more fun.

Program Highlights:• Factors that contribute to holiday stress • Healthy and unhealthy coping mechanisms• Learning to set limits• Personal holiday action plan

Client Information and Recommendations: This program is most effective when presented prior to the onset of theholiday season (by Oct. or early Nov.).

Simplify Your Life 1 hourencourages participants to take a look at their inner beliefs as they identify personal roadblocks tostreamlining their approach to the requirements of everyday living. The impact of excuses we make to avoid personal change are examined.

Program Highlights:• Examination of inner beliefs• Getting rid of clutter in your life• Streamlining chores and commitments• Organizing and becoming more efficient

Training Catalog


Slowing Down in a Sped-Up World 1 hourhelps participants takes a serious look at the factors that are contributing to the frenetic pace in theworld today and identify why we are feeling so rushed. The benefits of slowing down and pacing areexamined along with strategies for managing time. Practical suggestions are offered for gaining controlof the stress created by our environment.

Program Highlights:• Factors that contribute to the frenzy• The benefits of slowing down• Impact of inner beliefs• Strategies for slowing down

Tackling Techno-Stress 1 hourtakes a long, hard look at how minute by minute technological change is impacting us all. Strategiesfor coping with these new levels of stress are reviewed. Participants make a plan to establish personalsolutions.

Program Highlights• Identify the stress created by keeping up with the latest technology• Learn how to maintain control over technical intrusions• Recognize the warning signs of technical overload• Find ways to break the techno-stress cycle

Taking Charge of Your Time 1-2 hourshelps participants come up with a strategy for identifying priorities and developing some no-fail practices for becoming a better time manager. By the end of the class, attendees will have developedtheir own personal action plan for time management.

Program Highlights:• Identifying priorities• Enemies of time management• Deciding what comes next• Dealing with pressure• Making an action plan

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Temperature’s Rising: Lessons in Anger Management 1-11/2 hoursinvestigates anger management and offers suggestions for managing our own angry behavior and dealing with it in others.

Program Highlights:• Find out how angry feelings affect people• Understand the roots of anger in the workplace• Learn the role of personality in expressing anger• Explore options for managing anger and angry habits

Client Information/Recommendations: This program pairs nicely with Dealing With Difficult People, Dealing WithConflict, and Preventing Workplace Violence.

What’s Your Emotional IQ 1 hourintroduces participants to basic emotional competencies and strategies for enhancing self-awareness.Pointers are offered on how to improve self-motivation and reduce stress. Participants will have anopportunity to complete a simple exercise to determine their own EQ and make a plan for self-improvement.

Program Highlights:• Importance of emotional intelligence• Strategies for handling emotions• Improving motivation• Determine your EQ

Training Catalog

Professional Development for Employees and Managers

Work SkillsBuilding Customer Satisfaction: Providing Excellent Service

Building Successful Teams*

Building Resiliency

Creating a Healthy Workplace

Coping With Stress in Uncertain Times

Dealing With Conflict*

Dealing With Difficult People

Dealing With Negativity in the Workplace

Getting to Yes: Negotiating and Resolving Conflict

Improving Communication Skills*

Managing Change: Taking a Positive Approach*

Managing Career Success

Managing Customer Expectations*

Managing Stress for Success*

Valuing Differences

Workplace IssuesBuilding a Safe Place to Work: Preventing Workplace Violence*

Building Trust in the Workplaceu

Domestic Violence in the Workplaceu

Ethics in the Workplace

Generations @ Work

Managing Traumau

Moving Forward: Surviving Workplace Change

Polite Practices in the Workplace

Preventing Sexual Harassment*

Substance Abuse in the Workplace*

Performance Managementu

Addressing Performance Concerns

A Manager’s First Aid Guide

Behavioral Interviewing

Coaching and Counseling

Effective Performance Appraisals

Leadership 101

Motivation and Morale

* Employee & management versions availableu Designed for managers only

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Work Skills

Building Customer Satisfaction: Providing Excellent Service 1 hourwas specially designed to help call center personnel deal with the daily challenges and stresses they encounter on the job. People know how they like to be treated as customers. Here is a helpfulsession to assist staff in translating meeting customer needs into excellent service.

Program Highlights:• Define customer needs• Understand what customer service means• Learn techniques to deal with difficult people• Practice good listening skills• Improve customer communications

Building Effective Teams 1-3 hoursgives participants an opportunity to discover their own work style, and then learn how it interfaces withthe team. A series of lively paper and pencil exercises prompt employees to maintain effective teamsand work together in such a way as to reduce tension and stress, and improve morale and productivity.Managers will learn to identify the characteristics of effective teamwork, influence the work groupfunction, and also, recognize the signs of a team in trouble. This program will help participants formand maintain effective teams and improve productivity and morale.

Program Highlights:• What is teamwork?• Qualities and characteristics of the effective team• Knowing your individual work style• Modifying work styles for team effectiveness

Building Resiliency 11/2 hoursexplores the personal characteristics associated with being able to positively cope with the challengesof the unexpected. The concept of stress hardiness is defined and discussed.

Program Highlights:• What is resiliency?• What’s the relationship of resiliency to stress and overall health?• Are you a resilient person? Take the test!• Find out how to become more stress hardy

Training Catalog

Professional Development for Employees and Managers23

Coping With Stress in Uncertain Times 1-2 hourstakes a realistic view of our changing times and the increased stress levels they have created.Participants will identify ways to add balance to their lives, and manage that which they havecontrol over.

Program Highlights:• Learn to manage today’s new stresses• Helping kids cope with uncertainty• Practice relaxation techniques• Learn when to seek help

Creating A Healthy Workplace 1-2 hoursempowers all employees to take an active role in focusing on the positive by using respectful communication, problem solving skills, valuing differences and actually having fun. Participants will work in teams to develop workplace plans to apply to their situation.

Program Highlights:• Learn how the work environment impacts employee productivity• Identify the components of a healthy workplace• Develop a plan for enhancing workplace health

Client Information/Recommendations: This program has a great impact when members of actual work groupsattend together.

Dealing With Conflict 1-3 hoursgives employees and managers an opportunity to learn how conflict affects the workplace, to practicepositive techniques that lead to conflict resolution, and to maintain successful relationships, improvetrust, morale and productivity.

Program Highlights:• Understand how conflict impacts the workplace• Learn to apply a 9-step conflict resolution plan• Practice conflict resolution techniques• Identify conflict resolution styles

Client Information and Recommendations: This program is most effective when management and HumanResources are familiar with conflict resolution procedures and agree to implementation of the process. It is helpfulto train designated managers and HR representatives to act as neutral third party facilitators in the conflict resolution process.

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Dealing With Difficult People 1-2 hoursidentifies those difficult to deal with behaviors. Participants will receive specific guidelines on howto interact and cope with such people in everyday life.

Program Highlights:• Identification of difficult behavior types• The impact of difficult behavior • Techniques to address difficult behavior • Coping strategies

Client Information and Recommendations: This program is especially useful for personnel who work in the area of customer service.

Dealing With Negativity in the Workplace 1-11/2 hoursis a must for all employees. Participants will learn how to identify the ways negativity surfaces in theworkplace and recognize the relationship of workplace change and negative behavior and interaction.Time will be spent on helping participants to identify ways to stay focused, productive, and positive.

Program Highlights: • The roots of workplace negativity• The impact of change on attitude, motivation and morale• Overcoming your own negativity• Helping others overcome negativity

Getting to Yes: Negotiating and Resolving Conflict 1-11/2 hoursprovides participants with basic information about the nature of conflict and how it can be both a benefit and a cost factor to an organization. Keys to dealing with conflict including listening skills andlearning to understand individual differences are reviewed. Participants have an opportunity to applysimple steps of conflict management to reach the resolution of difficult situations.

Program Highlights: • The nature of conflict• Costs and Benefits of workplace conflict• Problem resolution techniques• Managing conflict

Improving Communication Skills 1-2 hoursuses discussion and practical exercises to teach participants how to send clear messages, understandmessages from co-workers and supervisors, improve relationships, and reduce misunderstandings. The manager’s version focuses on the listening as well as the speaking portion to help all levels of management communicate more effectively and promote improved work relationships.

Program Highlights:• Types of information that need to be communicated by employees• Exploration of communication styles• Effective communication techniques

Training Catalog


Managing Change: Taking A Positive Approach 1-2 hourshelps employees take a more positive view of changes in the workplace. Normal responses to change are clarified and healthy methods of adapting are explored. Participants are encouraged to see workplace change as an opportunity for growth. The manager’s program is designed to help all levels of management implement workplace change with a minimum of emotional distress.

Program Highlights:• Identifying workplace change• Responding to change• Adapting to change• Finding healthy ways to cope with change

Client Information and Recommendations: This program is most effective when a representative from the HumanResource Department attends. HR can address any questions about the resources that are available to employees,goals of the change and how the change is being implemented. This program is particularly helpful to employeesprior to impending workplace change.

Managing Career Success 11/2 hoursprovides participants with food for thought regarding their choices for their future in the workplace.Practical tools for identifying the need for skill development and expanded learning are reviewed.

Program Highlights:• What is your definition of success?• Identify the skills needed to help you succeed• Goal setting and how to get there

Managing Customer Expectations 2 hoursis a useful tool designed to help employees at all levels deal with one of their greatest challenges.Excellent customer service frequently becomes the differentiating factor in maintaining or losing valuedclients. This program offers participants useful suggestions to enhance customer service practices aboveand beyond expectations while maintaining positive relationships and appropriate boundaries. The session promotes learning through lively discussion and activities.

Program Highlights:• Gain an understanding of customer expectations• Self-explore effectiveness in dealing with clients• Learn how to develop service standards• Enhance communication with customers• Avoid self-defeating behaviors

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Managing Stress for Success 11/2-4 hours provides participants with a brief overview of stress basics and quickly moves on to practical suggestions for coping with stressful situations, especially as they occur in the workplace. The conceptof stress hardiness is addressed as a focus for healthy stress management. The manager’s version of thisprogram provides tools to help reduce levels of employee stress and better understand personal andorganizational aspects of stress.

Program Highlights: • Stress basics• Recognizing when making a change makes the difference• Positive impact of communication skills• The contributions of stress hardiness

Valuing Differences 3-4 hoursencourages the use of communications to build bridges rather than barriers in dealing with others inthe workplace. The program gives participants an opportunity to discover valuable information aboutthemselves and their interactions using the Johari Window model to explore their public, hidden, blind,and unknown areas. Group members should expect to participate actively in this experientially based session.

Program Highlights:• What is diversity and why is it important to employees?• Exploring areas of bias, stereotyping, prejudice, and discrimination to minimize differences• Viewing relationships through the Johari Window• Planning for personal change

Working With the Differently-abled Employee 1 hourhelps to raise employees’ and managers’ awareness regarding human rights, company commitment todoing the right thing, and appreciating and accommodating human differences in the workplace. Thisprogram helps participants become more comfortable in relating to co-workers with different abilities.This active session provides opportunities for role-play and lively discussion.

Program Highlights:• Identify how attitudes impact the treatment of the differently-abled in the workplace• Learn how to appropriately interact with co-workers who are disabled• Understand benefits of a diverse workforce

Training Catalog


Workplace Issues

Building A Safe Place to Work: Preventing Workplace Violence 3-4 hoursreviews definitions, types and levels of violence, triggers and warning signs and then goes a step further. Participants are given the actual tools needed to put together an action plan for workplace violence prevention. The roles of workplace assessment and response teams, as well as specific techniques for preventing the escalation of violence are examined. This program can be presented in two 2 hour segments.

Program Highlights:• Prevalence of workplace violence• Types, levels and triggers of violence• Forming a Response Team• Warning signs• Addressing potentially violent situations• Prevention

Building Trust in the Workplace 3 hourstakes a look at company and employee behaviors that undermine workplace trust. By exploring thecharacteristics of the healthy workplace, participants get an even clearer picture of what changes may improve their work environment. Managers and supervisors use a series of self-appraisals andquestionnaires to learn more about their own influence in the workplace.

Program Highlights:• The healthy workplace• Organizational behaviors• How trust is undermined• Strategies for building trust

Client Information and Recommendations: This program should be presented with the full support of senior management, and as a part of a larger workplace trust-building effort. A Human Resources Representative shouldbe present during the training to address questions and concerns from the participants.

Domestic Violence in the Workplace 2 hoursis designed to support managers and supervisors recognizing and dealing with victims and perpetratorsof domestic violence in the workplace. Domestic violence is the chief cause of death in the workplacefor females.

Program Highlights:• Understand the importance of addressing domestic violence in the workplace• Recognize the signs of domestic violence• Learn how to reaching an abusive employee• Know the signs someone is engaging in domestic violence• Coaching strategies for managers• Supportive resources

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Ethics in the Workplace 11/2 hourstakes a serious look at everyday workplace situations and the sometime ethical dilemma created indeciding which course to follow. Participants take a look back at how personal ethical standards havedeveloped.

Program Highlights• Increase your ability to recognize ethical problems and find solutions • Learn concepts that prove valuable at work and in many other areas of your life • Making ethical decisions• Discover the impact of ethical practices on your reputation and that of your workplace.

Generations @ Work 11/2 hoursparticipants of all ages have an opportunity to gain insight into the ever-changing composition oftoday’s workforce. Attendees will learn to recognize differences in communication styles and practiceskills to improve understanding.

Program Highlights• Find out how workforce diversity is influenced by the today’s mix of generations• Understand each group’s characteristics, how they were shaped, and how they impact

the workplace• Learn to communicate across the generations• Is your workplace “generationally” friendly? Take a quiz!

Managing Trauma 2 hoursdefines critical incidents and traumatic events as well as describing their impact. By applying the information presented in this program, participants will be able to identify and respond to a traumaticevent appropriately, reducing negative impacts on employees and the workplace.

Program Highlights:• Identify critical incidents and traumatic events• Understand the effects of critical incidents• Explore crisis planning and response• Know what resources are available

Client Information and Recommendations: This program is most effective when a representative from the HumanResource Department attends and participates in discussion. HR can address questions about your organization'sspecific policies and procedures.

Training Catalog


Moving Forward: Surviving Workplace Change 1-11/2 hourshelps employees to identify the depth and breadth of their feelings following a reduction in force.Coping strategies and their applications are reviewed. Participants are encouraged to recognize thepositive impact of workplace change and identify ways in which they can make a contribution to both personal growth and workplace morale.

Program Highlights: • The impact of a workplace lay-off or downsizing• Employee thoughts, feelings and reactions to • Coping strategies• Turning the negative to a positive

Polite Practices in the Workplace 1-2 hourstakes a serious look at how the use of good and poor manners impacts the work environment. Special attention is paid to “tricky situations” and the appropriate courtesies regarding communicationwith the opposite sex, clients, management, electronic communication and voice mail.

Program Highlights:• Impact of good and bad manners on the workplace• Workplace courtesies• Tricky situations• Using communication tools appropriately• Workplace etiquette quiz

Preventing Sexual Harassment 1-2 hoursgives participants important information about what is considered to be sexual harassment and explains how to identify inappropriate or illegal situations. Employees will learn how to respond appropriately to sexual harassment and report incidents. The manager’s version provides valuable information regarding legal issues related to sexual harassment, and how to respond to reported incidents of sexual harassment.

Program Highlights:• Sexual harassment definitions and statistics • Behaviors which may constitute sexual harassment• How to respond to sexual harassment• Why victims don’t speak up

Client Information and Recommendations: This program is most effective when a representative from the HumanResource Department attends and participates in discussion. HR can address questions about your organization'sspecific policies and reporting procedures regarding sexual harassment. HR might also provide information regarding the prevalence of workplace sexual harassment complaints.

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Substance Abuse in the Workplace 1-3 hoursgives employees basic information to help them understand the effects of substance abuse, make better choices about their own use and become aware of appropriate resources. Participants are alsoencouraged to take responsibility for contributing to a safe work place by not enabling co-workers.Managers will learn important information about substance abuse and drug testing, identifying substance abuse problems in the workplace, and how to address those problems in accordance with company policy. Attendees learn how to confront an employee and document observations.

Program Highlights:• The extent of substance abuse in the workplace• Definitions• Drugs of abuse• Impact of substance abuse• Treatment options• Resources for help

Client Information and Recommendations: The program will be customized to meet your organization’s specificneeds, regulatory requirements and policies. This program is most effective when a representative from the HumanResource Department attends and participates in discussion. HR can address questions about your organization'sspecific policies and procedures. This program meets Department of Transportation, Department of Defense andDepartment of Energy employee education requirements.

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Performance Management

Addressing Performance Concerns 2-3 hoursis designed as a hands-on tool to help managers along each step of the way. Through group interactionand the use of case studies, participants are provided with easy steps to assist them in talking withemployees about difficult topics. Pointers are also provided on how to avoid the common pitfalls ofthese encounters.

Program Highlights:• Identifying performance concerns• Documentation• Confronting performance issues• Maintaining effective work relationships• Improving trust, morale and productivity

Client Information and Recommendations: This program is most effective when a representative from the HumanResource Department attends. HR can address any questions about specific application and interpretation of organizational policies and procedures regarding the topic.

A Manager’s First-Aid Guide 2 hoursoffers workplace support and solid suggestions for dealing with employees exhibiting symptoms ofdepression, anxiety, techno-stress, addiction and potentially violent behavior. Dealing with potentialproblems early on contributes to their successful resolution.

Program Highlights:• Identify the different roles of the manager and the therapist• Sharpen skills of observation• Learn how to recognize and deal with potentially problematic

workplace behaviors• Become familiar with how and where to get help for employees

Client Information/Recommendations: This session pairs nicely with several other Presentations designed for managers. Call your Account Manager or the Workplace Effectiveness Department for details.

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Behavioral Interviewing 2 hourshelps managers and supervisors identify the important behavioral aspects of the interview process.Attention is given to delicate issues and what is appropriate to ask. Participants will learn how to identify the best candidate, make the right hiring decisions, reduce “poor fits” and turnover, and ensure successful new employee integration into the workplace culture.

Program Highlights:• Understand interview techniques and guidelines• Learn what to ask and what not to ask• Identify the best candidate• Apply the behavioral components of interviewing

Client Information and Recommendations: Case studies for this program are customized for your workplace.Before presenting this training, be prepared to make available job descriptions and requirements of one or twoopen positions. These will be used as practical examples for the session. A representative from Human Resourcesis requested to attend this program to answer specific questions relating to policy and procedure.

Coaching and Counseling Techniques 3 hourshelps managers and supervisors acknowledge and apply appropriate coaching and counseling techniques. Participants will be able to successfully identify and address coaching and counseling situations, maintain workplace relationships with subordinate staff, develop employees, and improveproductivity and trust.

Program Highlights:• Identifying the value of coaching and counseling• Utilizing coaching and counseling• Understanding the impact of personality and behavior on coaching and counseling• Applying the basic competencies of coaching and counseling• Recognizing when to coach and when to counsel

Client Information and Recommendations: This program is most effective when a representative from the HumanResource Department attends and participates in discussion. HR can address any questions about specific application and interpretation of organizational policies and procedures regarding the topic.

Training Catalog


Effective Performance Appraisals 2 hoursmakes good use of discussion, assessments, and case studies to provide practical pointers on the employee review process. Participants will learn techniques that promote improved communicationbetween appraisers and subordinates in a process which helps to build trust, morale, and motivation. A great way to contribute to employee productivity!

Program Highlights:• Identify the importance of performance appraisals• Help employees find meaning in their work• Conduct effective performance appraisals• Develop employee relationships based on improved trust, motivation and morale

Client Information and Recommendations: Using your organization’s performance appraisal form for this sessionhelps participants understand and more effectively use this tool. A representative from Human Resources is requestedto attend the session to answer specific questions relating to organizational policy and procedure.

Leadership 101 3 hourshelps managers and supervisors take the guesswork out of managing employees effectively. By applyingthe information presented, participants will inspire better working relationships, improved morale andmotivation and increased trust and productivity.

Program Highlights:• Pros and cons of being a manager• Affect of assumptions on management style• Common management pitfalls• Use of disciplinary process• Management style inventory

Client Information and Recommendations: This program is most effective when a representative from the HumanResource Department attends and participates in discussion. HR can address questions about specific disciplinarypolicy and procedure as well as help to define a management style that fits your organization’s corporate culture.

Motivation & Morale 2 hoursoffers participants practical, timely tips that can contribute to employee motivation and increased productivity. Managers and supervisors will learn how communication and personal management styles can contribute or detract from employee motivation and morale.

Program Highlights:• Learn ways to minimize workplace negativity• Understand what motivates people• Find out how management style can make a difference• Practice problem solving skills

34Training Catalog

training catalog · smoking cessation: choices and challenges 1 hour provides an overview of the...

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