training & coaching · development and coaching for those already doing it. our training covers...

Training & coaching in design for social innovation.

TACSI’s organisational

capability building catalogue2017

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We help individuals & organisations build their capability in design processes for social innovation.

We provide short introductory seminars for those new to the practice as well as intensive skill development and coaching for those already doing it.

Our training covers approaches for designing service models, business models, policy, commissioning and funding as well as systems innovation.

We build capability in design methods as well as the capabilities needed by leaders to build and run innovation teams and create the organisational context for innovation.

TACSI’s trainers and coaches all have extensive experience and will help you choose the best-fit learning experience for you and your organisation.

All our courses can be tailored to fit organisational needs, timing and existing design frameworks.

Our trainingWe offer training from beginner to specialist level and provide a variety of training to match your needs.

Introductions to design approaches for social innovation for: • Policy makers• Funders• Service deliverers• System stewards• Innovation leaders

Introductory seminars 1 hr to 2 days

Foundational intensives 5 days

Social Innovationfor Design

Practitioners

Social Innovation

for Innovation Leaders & Managers

Specialist skill development 3 - 8 days Design

Research

Service Design

Systems Innovation

Coaching 5 - 10 hours Project

Coaching

Executive Coaching

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CHRIS VANSTONE

Chris is TACSI’s Chief Innovation Officer and has over 17 years’ experience in applying design to social innovation in the UK and Australia. Chris teaches

across TACSI’s courses as well as providing executive coaching

with particular experience in service design and innovation in government. He enjoys the

challenge in designing projects to respond to tough and

unusual problems.

Coaches.

CAROLYN CURTIS

Carolyn is TACSI’s CEO and a trained social worker. She’s

passionate about enabling people to do social innovation that matters. In her executive coaching sessions, she brings together her social work

practice, first-hand experience of the challenges of innovation

in government, knowledge of the global social innovation movement

and strong networks.

DR INGRID BURKETT

Ingrid is TACSI’s Director of Learning and Systems Innovation.

She specialises in using design practices to address systemic

issues. Ingrid trained as a social worker, worked in international development, in business, has

extensive experience in the financial side of social innovation, is a

graphic designer and also created and led the Design for Social

Innovation course at UNSW. Ingrid teaches across TACSI’s courses as well as leading our Systems Innovation by Design intensive.

DANA SHEN

Dana is Aboriginal/Chinese and a descendant of the Ngarrindjeri people in South Australia. Dana leads one of TACSI’s innovation teams and is passionate about

addressing Aboriginal disadvantage. Her executive coaching combines

her experience of design innovation, systems thinking and running

TACSI’s Family by Family service with hands-on experience as a government executive in health

and child protection.

Coaches.

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KERRY JONES

Kerry has over 20 years’ experience in disability services and leads TACSI’s work to transform our experience of ageing. She also developed and ran Weavers,

TACSI’s peer-to-peer carer support platform. Kerry’s experience in

disability, ageing and NGOs means that she’s well placed to provide support to teams and individuals

developing new service models in the ageing and disability space.

Coaches.

IONE ARDAIZ OSCAR

Ione has over ten years’ experience in service design. In Spain, she

worked for Europe’s largest service design consultancy designing for

clients like Vodafone across Europe and Latin America. She has taught service design at business schools

and developed in-house design training for telcos and financial

institutions. At TACSI Ione has led the design of new employment services as well as working on

scaling TACSI’s solutions Family by Family and Weavers.

LAUREN WEINSTEIN

Lauren has a background in sociology and service design and leads the design research and ethnography specialist skill

development course. Over the last ten years, she’s used a design

research approach to guide innovation in health care, reporting in Nigeria and probation service in New York City. At TACSI she has led work to develop new services for restoration and breakthrough

service innovations under the NDIS.

RYAN HUBBARD

Ryan has a background in service design and systems engineering and has a passion for design and learning. He’s facilitated design

process for environmental agencies and trained over 1500 people in

co-design innovation. A high-energy facilitator, he’s supported innovation

in start-ups as well as NGOs and government. He’s the founder

of Kitestring; a social enterprise focused on close friendship.

Coaches.

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TACSI’s learning principles.

We aim to create learning experiences which are highly practical and immediately applicable in yourwork settings.

We acknowledge learning is a personal experience and that all participants in any education process are both teachers and learners.

We will discuss and identify the ways we can best learn together. We believe that it is every person’s responsibility to make the most of their learning opportunity.

We recognise that how we worktogether is important – group dynamics affect everyone’s learning. We understand that there are many ways of being and doing – we will share with you ways that we have found effective, and learn from your experience too.

TACSI trainers and coaches have adopted the following operational principles, and we expect participants to do the same:

• Show respect to others and yourself

• Draw on the diversity of experiences and perspectives in the room

• Create constructive learning spaces

• Share in a spirit of reciprocity

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Short introductions to using design approaches for social innovation.

Introductory seminars

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What is co-design and what does it take to do well?This interactive seminar serves as a general introduction to increasingly popular and widely applied ‘buzzwords’ such as co-design, design thinking and service design.

Session type Max number of participants Cost for one session

1hr webinar with recording 100 $500

4hr workshop 100 $3,000

1 day workshop 40 $5,000


All prices ex GST. If required, catering & room hire cost will be in addition. Travel included for metropolitan areas.

Using real-life examples from TACSI’s recent projects, your facilitator will illustrate the components of TACSI’s co-design approach to innovation:

• Testing assumptions• Learning from people• Prototyping

Shorter sessions will provide an overview of key content, while longer sessions will enable participants to explore case studies and apply design approaches and tools to your context and projects.

Participants will leave with:

• An understanding of key concepts and frameworks

• Case studies as new shared reference points

• Hands-on experience of design tools and methods

• Identification of how to incorporate approaches into your environment

• Tools for determining the best-fit approach for a given project

• Materials and tool templates from the day

An introduction to design for government policy making and commissioning

This seminar explores the multiple ways that design process can supportgovernment.

Drawing on international case studies and TACSI’s local work this session will explore:

• How design research and prototyping is being used to reduce the risk of policy making and increase the chances of success

• How to design commissioning processes to create the conditions for innovation by suppliers

• How systems thinking and systemic design approaches are being used to tackle cross-government and cross-community social issues such as crime, employment and end of life


Participants will leave with:• An understanding of key

concepts and frameworks• Case studies as new shared

reference points• Hands-on experience of

design tools and methods• Identification of how to

incorporate approaches into your environment









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An introduction to systems innovation by designMany of our social challenges are simply too complex to be addressed by a single innovation or organisation. This seminar explores the challenges of systems innovation and the practical ways government, philanthropy, community organisations and other ‘system stewards’ are making progress in these circumstances.







This seminar will draw on international case studies as well as TACSI’s local work rethinking systems of ageing, end of life, poverty and intergenerational unemployment.

Participants will learn approaches for:

• Systems maps and mapping• Identifying key

leverage points• Prototyping in and

across systems• Evaluating systems

innovation• Resourcing and

commissioning for systems change







• Tools for determining the best- fit approach for a given project


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An introduction to funding innovation for social impact

How do you fund early stage innovation? How do you create a pipeline of investments? How do you de-risk investments in social innovation?

This seminar draws on TACSI’s experience designing and delivering funding and capabilitybuilding programs for start-ups and NGOs - for government and philanthropy.

Participants will learn about:

• Creating a theory of change for your investments

• Designing staged and gated challenge models to limit risk

• Designing accelerator models to accelerate development

• Criteria for innovation• Improving the service design of

granting processes through a user-centered-design approach















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Designing services for consumer-driven and outcomes based markets







The potential risks and rewards of new public sector markets such as the NDIS and CDC (as well as the prospect of impact investing) are leading many social purpose organisations to explore innovation in service models and business models.









This seminar draws on TACSI’s work designing and incubating and spreading award winning services, as well as our work supporting service providers to develop profitable new service and business models for the NDIS and employment markets.

Participants will learn approaches for:

• Identifying what your customers want and need

• Using staged and gated processes to limit risk

• Designing service models• Designing business models• Determining a theory of

change for your models• Moving from insight to start-up

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An introduction to building in-house innovation capability

This seminar is for leaders who are building (or considering building) in-house capability for innovation.

The session will explore alternative ways to build innovation capability, and the challenges and opportunities of building specialist innovationteams and labs. We will draw on international case studies as well as TACSI’s local projects advising government and NGOs on how to build in-house innovation functions.

Participants will learn about:

• Create the enabling environment for innovation

• Common innovation methodologies

• Creating the arguments for investing in innovation

• Evaluating innovation activities• Managing and developing

innovation capability

Shorter sessions will provide an overview of key content, while longer sessions will enable participants to explore case studies and apply design approaches and tools to your context and projects. Participants will leave with:• An understanding of key

concepts and frameworks• Case studies as new shared

reference points• Hands-on experience of

design tools and methods• Identification of how to

incorporate approaches into your environment









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High-impact, small group learning experiences for leaders and practitioners of design for social innovation.

Foundational intensives

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Social innovationfor innovation leaders &managers

TACSI’s five-day intensive course for leaders brings together 10 or fewer leaders to explore how to create the context for innovation in their organisation.

This course involves seminars from TACSI leaders, peer learning sessions, fly-on-the-wallsessions with TACSI projects as well as three hours of 1:1 TACSI coaching.

Topics covered include:

• Creating the context for innovation in organisation

• Building and running innovation teams

• Choosing the best-fit project approach for context, budget and capability

• Methodologies for discovery work

• Methodologies for prototyping services, policies and systems

• Alternative methodologies for scale and spread

• Scaling innovation• Monitoring and

evaluating innovation


• A new peer network of innovation leaders

• 1:1 coaching from TACSI executive coaches



• Having observed live design innovation projects




• Materials and tool templates from the course

Course type Max Number of People Cost for full session

5 days intensive 10 $45,000

1 day a month for 5 months 10 $45,000


Social innovationfor design practitioners

This five-day intensive course brings together 20 practitioners to build foundational skills and practices in design innovation. The course involves seminars from TACSIleaders and specialists, peer learning sessions, fly-on-the-wall with TACSI projectsas well as two hours of 1:1 TACSI coaching.


• Choosing the best-fit project approach for context, budget and capability

• Planning and starting projects• Workshop based methods• User centred design methods• Participatory methods• Naming and framing

assumptions• Generative design research• Prototyping• Service design including

theory of change and business modelling

• System design including systems thinking and strategic foresight

• Creating the context for innovation in organisation


• A new peer network of design innovation practitioners

• 1:1 coaching from TACSI project coaches



• Having observed live design innovation projects




• Materials and tool templates from the course

Course type Max Number of People Cost for full session

5 days intensive 20 $45,000

1 day a month for 5 months 20 $45,000


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Flexible courses that run alongside live projects to deepen (or refresh) capability in specialist skills and practices.

Specialist skill development

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Skills and practices in design research and ethnography

Course type Max number of people Cost for full session

8 days of skill building sequencedalongside a live project.

10 $30,000

This course is for teams who want to deepen or refresh their skills and is designed and led by a design research specialist.


The eight days of learning will be organised to run alongside a live project and will use a variety of learning modes including workshops, shoulder-to-shoulder working, remote mentoring and face-to-face coaching. The course will draw on TACSI’s experience in designing and delivering design research in a range of social and public sector environments.

Participants will build skills and practices in:

• Research design• Participant recruitment• Fieldwork including

ethnography, semi-structured interviews and generative methods

• Analysis• Opportunities• Ethics for design research


• New skills and practices• A broader and deeper set of

tools and methods• A shared learning experience

with other team members• Expert feedback on approach• Enhanced project outputs• A learning plan for further

skill development• Materials, principles and tool

templates from the sessions• The capability to support other

team members in this work

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Skills and practices in service design and prototyping

Specialist skill building courses

Number of people Cost for full session

8 days of skill building sequenced with a live project.

Up to 10 $30,000

This course is for teams who want to deepen or refresh their skills in service design and is designed and led by a service design specialist. This is particularly relevant for service provider teams designing solutions for consumer driven markets.


The eight days of learning will be organised to run alongside a live project and will use a variety of learning modes including workshops, shoulder-to-shoulder working, remote mentoring and face-to-face coaching. The course will draw on TACSI’s experience in designing, prototyping and incubating award-winning services like Family by Family and Weavers, as well as our work designing services for NDIS, CDC and performance based markets.


• Service journeys• Conceptual, generative

and functional prototyping• Service blueprinting• Business modelling• Theory of change




with other team members• Expert feedback on approach• Enhanced project outputs• An ongoing learning plan for

further skill development• Materials, principles and tool



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Skills and practices for systemsinnovation

Specialist skill building courses

Number of people Cost for full session

8 days of skill building sequenced with a live project.

Up to 10 $30,000

This course is for teams who want to deepen their skills and practices for systems innovation and will be led by Dr Ingrid Burkett, TACSI’s director of Systems Innovation. This course is particularly relevant for teams trying to transform systemsover which they don’t have direct control.


The eight days of learning will be organised to run alongside a live project and will use a variety of learning modes including workshops, shoulder-to-shoulder working, remote mentoring and face-to-face coaching. This course will draw on international case studies as well as TACSI’s local work rethinking systems of ageing, end of life, poverty and intergenerational unemployment.

Participants will build skills and practices in:

• Systems maps and mapping• Identifying key leverage points• Prototyping in and

across systems• Evaluating systems innovation• Resourcing and commissioning

for systems change




with other team members• Expert feedback on approach• Enhanced project outputs• An ongoing learning plan for

further skill development• Materials, principles and tool



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One-to-one and team coachingfrom TACSI’s most experiencedleaders and practitioners.

Coaching

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Project coachingProject coaching is for individuals or teams who would benefit from experiencedsupport in planning or executing a project.

Sessions are run using a combination of face-to-face, phone and video coaching, and are arranged on demand. TACSIcoaches can be critical and constructive friends of projects, will help you plan ahead, troubleshoot emerging issues and connect you with tools and expertise to get the best results.

We can help you find the best coach for your project depending on the context, what you’re designing and the stage of work.

Project Coaching 5hrs of Support 10hrs of Support

TACSI project coaches. $1,500 $2,850

All prices ex GST. Travel charged in addition.

Executive coachingTACSI’s executive coaching aims to provide tailored support to executive and senior leaders making innovation happen in their organisation.

Sessions are run through acombination of face-to-face, phone and video coaching, and are arranged on demand. TACSI coaches can be critical and constructive friends of projects, will help you plan ahead, troubleshoot emerging issues and connect you with tools and expertise to get the best results.

We can help you find the best coach for you depending on the context and personal preferences.

Executive Coaching 5hrs of Support 10hrs of Support

Carolyn Curtis, CEO $5,000 $9,500

Chris Vanstone, Chief Innovation Officer

$3,000 $5,700

Dr Ingrid Burkett, Director of Learning and Systems Innovation

$2,500 $4,750

Principals: Dana Shen, Kerry Jones

$1,500 $2,850

All prices ex GST. Travel charged in addition.

For further informationor to book, please [email protected]+61 8 7325 4994Level 1, 279 Flinders StreetAdelaide SA 5000Australiatacsi.org.au

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