Conference Call: 866-740-1260 Access Code: 6339392

Training an Invisible Audience

Delivering Effective Webinars

Conference Call: 866-740-1260 Access Code: 6339392

• This seminar will be available on the TechSoup website along with past webinar presentations: http://bit.ly/tsgwebinars

• You will receive a link to this presentation, material and links.

• Twitter hashtag: #techsoup

You are being recorded…

Presenters

Name Facilitator

Assisting with chat: Elliot Harmon and

Anna Kuliberda

Stephanie Gerding

Kyla

Hunt

Conference Call: 866-740-1260 Access Code: 6339392

Objectives

•Plan and deliver quality webinar trainings

•Encourage participation and interaction

•Understand webinar best practices

•Utilize webinar software and tools effectively

Train anyone, anywhere

Alleviate the need for travel

Photo courtesy of vox_efx (http://www.flickr.com/photos/vox_efx/)

Alleviate the need for travel

Reach a large amount of people

Photo courtesy of James Cridland (http://www.flickr.com/photos/jamescridland/)

Reach a large amount of people

Provide last-minute training

Photo courtesy of zoutedrop (http://www.flickr.com/photos/zoutedrop/)

Provide last-minute training

PLAN AND DELIVER QUALITY WEBINAR TRAININGS

Select topics & learning objectives

Identify and contact speakers

Schedule and market event;

Build Content;

Test Technology and Practice

Create an interactive learning environment

WORKSHOP PLAN

• Title • Target Audience • Length • Workshop Goal • Learning Objectives • Description • Modules and Timing • Evaluation • Materials and Supplies

3-hour Beginning Emerging Tech Workshop

As a result of this training, participants will be able to:

• Explain reasons to use social software

• Define Web 2.0 terms

• Explain examples of emerging technologies

• Practice using emerging technologies such as blogs, wikis, YouTube and aggregators.

• Indicate increased confidence and comfort levels with using new technology tools.

Learning Objectives

Modules – “bite-sized”

Be Visual

Photo courtesy of laffy4k (http://www.flickr.com/photos/laffy4k/)

Be Visual

Flexibility

Social Skills

Planning Facilitation

Delivery

Communi- cation Respect

Self-confidence

Subject Knowledge

Patience

Webinar Trainer Skills

Flexibility

Photo courtesy of Tim Ebbs (http://www.flickr.com/photos/ebbsphotography/)

Flexibility

Let Them Do It!

Make connections!

Energy

Photo courtesy of kharied (http://www.flickr.com/photos/kharied/) Energy

Have Patience…

…with the platform

…with the participants

…with yourself

ENCOURAGE PARTICIPATION AND INTERACTION

Keep them Engaged

– Beginnings and Endings are Important

– Be Brain-Friendly

– Encourage Lively and Focused Discussion

– Let Participants Learn from Each Other

– Let Them Experience and Practice

– Blend in Technology Wisely

Adapted from Mel Silberman’sTraining the Active Training Way

Learning Objective Activity

Objective: Participants will list and discuss social networking tools and how to use them

Activity: BINGO

Increase Learning & Retention

• Action Plans

• Scavenger Hunt

• Top 10 Lists

• Jeopardy or other “game”

• Online spaces

Ask Questions!

Storytelling

As social animals our brains are wired to enjoy stories.

“Story - context enriched by emotion." Daniel Pink, A Whole New Mind

“Everything is more compelling when you talk like

a human being, when you talk like yourself.” Ira Glass, This American Life NPR

There are some things you learn best in

calm, and some in storm. ~Willa Cather

Smaller Group = More Interaction

Photo Courtesy of Payton Chung (http://www.flickr.com/photos/paytonc/)

Group Dynamics

Testing, testing…

Have a Co-Producer

Photo courtesy of sridgeway (http://www.flickr.com/photos/stephanridgway/)

Have a Co-Producer

What if something goes wrong?!

No one will get hurt, it’ll be ok.

What could go wrong?

•No trainer or no producer •Participant can’t get connected •Webinar software isn’t working •Internet is down •Trainer or producer’s computer freezes

Troubleshooting

Ask them to describe what they are seeing or

what is happening

Can they connect to a website

Ask what browser they are using.

Still not connected? Reboot!

Verify link

Download?

Close all apps, try link again.

WEBINAR SOFTWARE AND TOOLS

ReadyTalk

• Slide decks and screen share

• Outreach tools

• Toll-free lines

• Chat tool

• TSG Stock Page: bit.ly/TSGReadyTalk

• Admin fee = $45

strong field project

Citrix Online: GoToWebinar

• Screen-share based

• Up to 1,000 users

• VOIP and long-distance capabilities

• Chat and polling tools

• TSG Stock page: bit.ly/TSGGoToWebinar

• Admin fee = $94

strong field project

Citrix Online: GoToTraining

• Screen-share based

• Up to 25 users

• Catalog

• Document sharing

• Testing

• TSG Stock page: bit.ly/TSGGoToTraining

• Admin fee = $120

strong field project

BetterWorld Audio Conferencing

• Toll-free conferencing

• Only organization charged

• Possible audio bridge solution

• TSG Stock page: bit.ly/TSGBetterWorld

• Admin fee = $35

Additional Tools

Choosing a Tool

• Is it right for my organization?

• Request a trial!

• Attend, attend, attend.

Practice is the best instructor.

Top Tips for Successful Webinars

Any Questions?

It’s all about the people…

not the technology

Who is TechSoup?

• TechSoup is a 501(c)(3) nonprofit organization.

• As of June 2010, TechSoup served more than 127,000 organizations, distributed more than 6.3 million technology donations, and enabled nonprofit recipients to save more than $1.8 billion in IT expenses in 33 countries around the world.

TechSoup is part of TechSoup Global, is working towards the day when every

nonprofit, library, and social benefit organization on the planet has the

technology, knowledge, and resources they need to operate at their full potential.

Who is TechSoup?

Photo credits • Photos courtesy of

– spDuchamp (http://www.flickr.com/photos/duchamp/)

– linh.m.do (http://www.flickr.com/photos/lmdo/)

– vox_efx (http://www.flickr.com/photos/vox_efx/)

– zoutedrop (http://www.flickr.com/photos/zoutedrop/)

– Michael Oh (http://www.flickr.com/photos/rocketboom/)

– Lolly Knit (http://www.flickr.com/photos/lollyknit/)

– copdogblog (http://www.flickr.com/photos/cogdog/)

– Tim Ebbs (http://www.flickr.com/photos/ebbsphotography/)

– kharied (http://www.flickr.com/photos/kharied/)

– Andres Musta (http://www.flickr.com/photos/andresmusta/)

– Payton Chung (http://www.flickr.com/photos/paytonc/)

– ecastro (http://www.flickr.com/photos/ecastro/)

– sridgeway (http://www.flickr.com/photos/stephanridgway/)

– ryantxr (http://www.flickr.com/photos/riverspring/)

– laffy4k (http://www.flickr.com/photos/laffy4k/)

– plakshun (http://www.flickr.com/photos/akshun/)

Thank you to our Webinar Sponsor!

ReadyTalk offers dedicated product demos for TechSoup organizations 4 times per week.

For more information: pages.readytalk.com/techsoup.html