training calendar · 2012. 5. 11. · prolus scheme employers can claim for reimbursement without...
TRANSCRIPT
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A Guide to
Professional Development
FMM Institute
TRAINING CALENDAR
Sabah Representative Office
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FMM Institute
FMM Institute was incorporated as a separate company of the Federation of Malaysian
Manufacturers (FMM) on January 12, 1999. This effort was specifically to expand and focus
on its training functions, in line with the objectives of FMM to develop the potentials and
enhance the skills of personnel at every level in the industry. This will create a pool of
manpower trained in all aspects of industrial skills and management capabilities to face the
challenges as the country moves into the status of an industrialized nation.
FMM Institute Sabah Representative Office was set up with the prime objective to meet
and match the training demand and to provide adequate knowledge of industrial skills and
management techniques for the industry. Dedicated to provide the best in training and
continuous education, FMM Institute aims to be the ultimate one-stop training centre for
the manufacturing industry.
FMM Institute offers a wide range of functional training programmes to cater to the diverse
needs of the manufacturing and services sectors. Continuing professional educational
provides the opportunity for the working personnel to gain the necessary qualifications to
upgrade themselves both professionally as well as for self development. This opportunity is
made possible through FMM Institute’s Certificates, Public and In-house programmes in
selected areas of industrial and managerial skills.
FMM Institute’s programmes could also be specially customized to meet the training needs
of specific industries and conducted on in-house basis. Programme outlines and objectives
are discussed with the companies and trainers will be selected to develop the programme
accordingly. All in-house programmes are packaged to be cost effective for companies with
no compromise on the quality of the programmes and the desired result.
FMM Institute considers various factors such as inputs from the industry and engagements
with training experts and consultants from relevant areas to deliver programmes of high
degree of flexibility in terms of duration, learning and teaching resources and venues. In
addition, FMM Institute constantly evaluates the performances of its trainers and ensures
that they keep abreast with the latest information and knowledge.
Introduction
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To Make Malaysian Industries Globally Competitive
To be the leading organisation in providing a comprehensive
range of training programmes and advanced learning opportunities with educational excellence in manufacturing practices and technology in tandem with the nation’s surge
towards developed nation status.
Total Commitment To Service Excellence and Quality
FMM Institute’s VISION
FMM Institute’s Quality Policy
FMM’s VISION
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FMM Institute is registered training provider with Pembangunan Sumber Manusia Berhad (PSMB) and it ensures that all its programmes comply with the requirements of the Human Resource Development Board to be eligible for training grants under HRDF. Training Schemes under the HRDF
Employers who are registered with PSMB are eligible for training grants through the various schemes available under the HRDF. The schemes are as follows: SBL Scheme
Employers can claim for reimbursement from HRDF upon completion of programme. However, approval from PSMB is required prior to commencement of programme by completing Form PSMB/SBL/1/01. Training grants can be considered for all types of training programmes (both in-house and external) for the retraining and skills upgrading of employees relevant to the needs of employers. PROLUS Scheme
Employers can claim for reimbursement without the need to apply for prior approval. It is only training programmes with Approved Training Programme (ATP) status. PERLA Scheme
FMM Institute will claim the entire amount directly from the employer’s account with HRDF. No prior approval is needed under this scheme. However, employer must submit Form PSMB/PER/T2/01 to FMM Institute before the commencement of programme. It is only applicable for training programmes with Approved Training Programme (ATP) status. SBL-Khas Scheme
Similar to the PERLA scheme but prior approval from PSMB is required prior to commencement of programme by completing Form PSMB/SBL/1/01 and PSMB/SBL-Khas/T2/01. Employers must submit Form PSMB/SBL-Khas/T2/01 to FMM Institute prior to commencement of programme.
Human Resource Development Fund (HRDF)
Schemes
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Introduction 2
Vision 3
HRDF Training Schemes 4
1. Human Resource and Industrial Relations
1.1
1.2
1.3
1.4
Effective Disciplinary Management – Domestic Inquiry
Managing Poor Performance via Disciplining, Coaching and
Counselling
Performance Appraisal Made Easy: A Complete Guide
Managing Absenteeism
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7
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2. Communication and Clerical Development
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
2.11
Achieving Service Excellence
Effective Communication Skills at the Workplace
Effective Customer Service and Complaint Management
Effective Negotiation Skills Using NLP
Effective Office Administration and Management Skills for the
New Era
Effective Reception Skills for Frontliners
Essential Skills for Secretaries and Administration Assistant
Excellent Communication with NLP
Kemahiran Pengurusan Masa
Managing Conventional Records and Files Effectively
Teknik Pengurusan Rekod dan Fail Pejabat yang Efektif
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3. Financial Management
3.1
3.2
3.3
Improve Business Performance Through Budgeting and Budgeting
Control
Managing Cash Flow and Collection Effectively
Practical Costing and Cost Control to Maximise Profit
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4. Export Management
4.1
4.2
Essential Steps to Understand Malaysian Customs Procedures
Shipping the Right Way – Procedures, Documentation & Practices
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5. Operations and Logistics
5.1
5.2
5.3
5.4
5.5
Effective Negotiation Skills for Purchasers
Operasi Stor dan Gudang yang Berkesan
Perancangan dan Pengawalan Inventori
Practical Warehouse and Inventory Management
Stocktaking and Evaluation
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6. Management, Supervisory and Motivational Skills
6.1
6.2
6.3
6.4
6.5
6.6
6.7
Creative Supervisory Skills
Leadership Excellence Programme
Motivating Employee for Higher Productivity
Positive Work Attitude
Risk Management
The Art of People Management with NLP
Essential Management Skills
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Contents
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7. Quality Systems and Productivity Improvement
7.1
7.2
7.3
7.4
7.5
5S – Effective Housekeeping to Increase Productivity
7QC Tools and Quality Control Circle (QCC)
Green Manfufacturing using Lean Approach
ISO 9001:2008 Quality Management System Internal Audit
Housekeeping Management at the Workplace: 6S
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8. Engineering and Maintenance
8.1
8.2
8.3
8.4
8.5
Cost Reduction Techniques for Maintenance
Equipment Efficiency Through Maintenance Management
Penyelenggaraan Asas Untuk Juruteknik
Total Productive Maintenance
Practical Approach to Boiler Operation, Maintenance and
Management
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29
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9. Industrial Safety and Environmental Management
9.1
9.2
9.3
9.4
9.5
9.6
9.7
9.8
9.9
9.10
9.11
Accident Investigation and Reporting
Machine Safety and Handling of Materials
Mengendali Bahan Kimia Dengan Selamat
Occupational First Aid Skills & CPR
Occupational Safety and Health Audit
Pengurusan Jawatankuasa Keselamatan dan Kesihatan
Pekerjaan
Plant Safety Audit
Safe Forklift Driving Skills
Safety and Health at the Workplace
Personal Protective Equipment (PPE)
Workplace Hazard Identification, Risk Assessment and Control
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10. Certificate Programmes
10.1
10.2
10.3
10.4
10.5
10.6
FMM Certificate in Boilerman (Engine Drive Steam Boiler) (BM)
FMM Certificate in Steam Engineer
FMM Certificate in Electrical Chargeman AO/A4 (BM)
FMM Certificate in Safety and Health Officer
FMM Executive Certificate in Human Resource Management
FMM Certificate in Energy Management
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SME Skills Upgrading Programmes 40
Registration Form 42
Sabah State Public Holidays for 2012 43
Monthly Training Schedule for 2012 44
Location Map 46
Contents
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1.1 Effective Disciplinary Management – Domestic Inquiry
Objectives Grasp the ‘importance’ of
maintaining industrial discipline Understand the difference and
approach to grievance handling and misconduct
Gain knowledge in preparation of the facts of the case prior to a domestic inquiry
Expose to the application of the Principles of Natural Justice and relevant Industrial Court Awards
Contents
Overview of Industrial Discipline
Employer-Employee Relationship
Management Prerogatives and Employee Obligations
Definition of Grievance and Misconduct
Principle of Condonation
Effective Grievance Handling
Disciplinary Procedure in a Unionised and Non-Unionised Environment
Misconduct and Domestic Inquiry Who Should Attend HR Managers/Executives, Legal Managers/Executives, Company Secretaries, Line Managers/Executives and Supervisors.
Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
1.2 Managing Poor Performers Via Disciplining, Coaching and Counselling
Objectives Upon completion of this course, participants will be able to: Managing performance by goal
setting Manage and deal with absenteeism Reduce absenteeism Develop coaching skills Conduct effective coaching sessions Develop counselling skills Conduct effective counselling
sessions Motivating subordinates Contents
Unit 1: Defining Poor Performance
Unit 2: Management by Goal Setting
Unit 3: Discipline
Unit 4: Managing Absenteeism
Unit 5: Using Coaching Skills
Unit 6: Using Counselling Skills
Unit 7: Motivation Strategies
Unit 8: Linking Motivation to Performance
Who Should Attend All heads of Departments, executives, officers, supervisors , human resource personnel, anyone with subordinates
Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
1. Human Resource
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1.3 Performance Appraisal Made Easy: A Complete Guide
Objectives Upon completion of this course, participants will be able to: Understand the importance of
Performance Appraisals Learn various Performance
Appraisals methods Enhance skills on how to conduct
effective Performance Appraisals Handling the Performance Appraisal
Interview effectively
Contents
Unit 1: Introduction to Performance Appraisals
Unit 2: Types of Appraisal Systems
Unit 3: Appraisal Process
Unit 4: Communicating with the Employee
Who Should Attend All Department heads, Section heads, Managers, Executives and Supervisors who are in the capacity to conduct performance appraisals.
Date : Jul 9-10 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
1.4 Managing Absenteeism Objectives Communicate more effectively, delegate
more work and solve problems and set goals
Improve your leadership ability and understand your own leadership style
Slash employee turnover costs making your place of business an employee turnover costs making your place of business an employee of choice
A 5-step process to create a work environment that attracts keeps and motivates your workforce
Four easy ways to reduce absenteeism How to manage employees who don’t
perform up to expectations Work through employee conflict using a
seven-step process.
Contents Module 1: Here Today.. Problem
Tomorrow!
Module 2: Retention ship: A New Strategy Based on Action
Module 3: Become a Better Leader by Showing Me You Care
Module 4: Flexible Benefits Build a More Loyal and Productive Workforce
Module 5: Keep the Doorways and Pathways of Communication Open
Module 6: Create a Charged Work Environment that Energizes and Engages that Workforce
Module 7: Implementing the High-Retention Workplace
Module 8: Managing Absenteeism and Leave Issues
Module 9: Think C.O.A.C.H for Better Coaching
Who Should Attend Managers, Executives, Supervisors and Line Leaders whose daily duties involve handling and controlling absenteeism problems at the workplace.
Date : Feb 20-21 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
1. Human Resource
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2.1 Achieving Service Excellence Objectives Be able to take the initiative to meet
and exceed customer's needs – mindset change
Be able to develop a common approach to serving and treating potential customers – striving for excellence
Be able to enhance teamwork by means of developing a singular service language – creating standards of consistency
Be able to actively promote and market the services and products of the organization – developing winning attitudes
Be able to build external "partnership" and long term bonds – customer driven professionals
Be able to be different by providing "Value Added Services" – Market Leaders
Contents
The Performance Challenge
The ‘Hati’ Challenge
The ‘Thinking’ Challenge
The Service Pattern
The Balance of Service
The Service Opportunities
The Human Relations Challenge
Who Should Attend This course is specially designed for those who are at the executive, supervisory and managerial levels and who are in charge of front-line and support staff in the customer service.
Date : May 14-15 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
2.2 Effective Communication Skills at the Workplace
Objectives Identify communication problem that
may be hold you back Develop skills in listening actively
and emphatically to others Enhance your ability to handle
difficult situation without being manipulated
Identify behavioral style and its unique challenges
Organize information in a clear and concise manner
Implement techniques for varying your vocal tones and body language.
Contents
What is Professional Communication?
What is a Skilled Communicator?
Communication Barriers
Developing the Appropriate Environment
Scene Setting – Preparing the Ground
Using your Body Language for Impact
Building High Impact Messages
The Power of Positive Language
Gaining the Confidence of Others
Listening Skills
From Impact to Actions
Creating Positive Outcomes
The Ten Commandment of Positive Relationships
Self Awareness
The Johari Window
Frame of Reference
Five Approaches to Relationship
Assertive Formula Who Should Attend All levels of employees
Date : Mar 19-20 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-house Training Available
2. Communication and Clerical Development
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2.3 Effective Customer Service and Complaint Management
Objectives Save money by doing what your
customers want and eliminating what they don’t really care about
Balance customer needs with the reality of your business operations
Create and keep a service gap between you and your competitors
Reduce customer complaints Spot areas needing immediate
improvement Develop an attitude of surprising
and delighting the customers Use measurement to reward rather
than punish. Contents
Preparing the Organisation
Developing Customer Focus Creating a Strategy for Excellent Service
Designing a System to Consistently Deliver
Training and Supporting Our Front-Liners
Measuring and Implementing an
Excellent Customer Service Programme
Who Should Attend This course is specially designed for those who are at the executive, supervisory and managerial levels and who are in charge of front-line and support staff in the customer service, sales and marketing department.
Date : Oct 11-12 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
2.4 Effective Negotiation Skills Using NLP
Objectives Understand the critical issues that
influence the outcome of a negotiation process by using NLP techniques
Negotiate with confidence using anchoring and develop greater negotiation consciousness
Apply the proven negotiation concepts/theories in the real world added together with NLP techniques
Develop an effective negotiation strategy that is flexible and appropriate in various circumstances
Produce a legally binding contract that incorporates all of the negotiated terms and conditions
Contents
NLP Basic
Negotiation Skills Basic
Practical Negotiation Framework
Handling Relationship Issues in Negotiations
Negotiation Paradigms
Tactics for Handling Difficult Negotiators
The Power of Preparation
The Art of Negotiating
Negotiation Action Plan Who Should Attend Senior Managers, Managers and Executives who need to enhance their negotiation techniques and competencies. Sales Personnel, Purchasing, Marketing and the relevant personnel are encouraged to attend this dynamic and mind blowing workshop. Participants are guaranteed to take away techniques that will enhance their performance and help build relationships influently.
Date : June 11-12 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
2. Communication and Clerical Development
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2.5 Effective Office Administration and Management Skills For The New Era
Objectives At the end of the training, the participants will be able to: To understand the role of the
administrative function within the organisation and gain the ability to administratively manage an office
To develop a better system of managing the office automation and day-to-day operations
To develop better communication skills so as to interact better with people of all levels
To display a professional image at all times
Contents
Identifying The Administrative Roles And Responsibilities
Determining The Different Departments You Have To Deal With And Their Functions
Drawing The Organisational Chart For Your Department / Section / Company
Interpersonal Communication
The Use Of Verbal & Non-Verbal Communication
Dealing With Difficult People
Office Equipment And Office Layouts
Filing And Business Documentation
Handling Confidential Information
Office Etiquette
Policies And Procedures
Developing A Professional Image Who Should Attend Administrators, Office Executives, Officers, Secretaries, Clerical / Administrative Assistants and Supporting Staff in-charge of improving Office Productivity.
Date : Sep 20-21 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
2.6 Effective Reception Skills for Frontliners
Objectives Upon completion of this course, participants will be able to: Have clear understanding of
business etiquette subtleties Practice courtesy, tolerance and
respect in any given situation Project a predetermined image for
maximum impact Interact with confidence at all levels Enhance your career prospects by
becoming the best example for others to follow
Contents
Roles and Responsibilities
Your Required Image: How is your Image Important?
Positive Productivity: Know your Company
The Reception Area
Interpersonal Communication
Communication Process and Barriers
Handling Visitors: Security Procedures
Sending and Receiving Faxes
Telephone Skills Who Should Attend This course is suitable for receptionist and staffs that may need to perform receptionist duties from time to time.
Date : Nov 26-27 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
2. Communication and Clerical Development
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2.7 Essential Skills for Secretaries and Administrative Assistants
Objectives Upon completion of this programme, participants will be able to: Understand and learn how to handle
the demands of your job with assertiveness, confidence and professionalism
Learn how to communicate well, how to handle difficult people
Acquire the knowledge on how to make decisions, how to delegate, how to prioritise, how to manage time and resources
Handle crises appropriately and learn how to beat stress
Manage themselves better in order to become more successful and effective
Contents
Characteristics of a Secretary/Admin Assistant
Duties of a Secretary/ Admin Assistant
Responsibilities towards your Manager
Managing the Diary
Manage Visitors
How to delegate
How to handle crises
Manage Yourself: Required image for your position
Effective communication
Office Functions
Arranging meetings Who Should Attend Secretaries, Admin Assistants, Clerical Officers/Clerks, Office Support Staff and all those involved in administrative job functions and is interested in self-development and career advancement
Date : Jun 11-12 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
2.8 Excellent Communication with NLP Objectives Be more persuasive – learn the skills
to influence and inspire Improve confidence – with the skills
to communicate effectively, your self-esteem and self-worth will be elevated to new levels
Work better with others – develop the flair to interact well with others
Use your mind to its full potential – use both sides of your brain to achieve maximum output
Enhance quality of working life – make better choices and discover new directions
Know yourself and others better – having a greater understanding of yourself and those around you will make you a better listener
Become more creative – solve problems and make better decisions
Become a better communicator – communicate with integrity and clarity
Contents
The Brain
Communication
Language
Meta Modeling
Action Planning
Who Should Attend Anyone who need to communicate effectively, including those in Sales, Marketing, Customer Services, Project Manager, Engineers, Executive, Managers, Directors.
Date : Nov 19-20 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
2. Communication and Clerical Development
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2.9 Kemahiran Pengurusan Masa Objectives
Dapat memahami kepentingan
pengurusan masa untuk gaya hidup
yang lebih produktif
Mengenalpasti dan tahu cara-cara
mengatur aktiviti-aktiviti peribadi
untuk mencapai misi peribadi serta
matlamat hidup serta mengenalpasti
nilai – nilai peribadi yang bermakna
Memahami dan mengamalkan
prinsip-prinsip masa berkesan
Mengetahui dan mengaplikasi teknik
penjadualan yang berkesan
Mengetahui dan mengaplikasi teknik
teknik delegasi yang betul
Mengetahui dan mengaplikasi tip-tip
untuk menjimat masa
Contents
Tabiat Pengurusan masa yang
berkesan
Matriks Pengurusan Masa
Kemahiran Pengurusan masa
Teknik delegasi yang betul
Tip-tip menjimatkan masa
Who Should Attend Semua golongan pentadbir, pembantu tadbir, kerani, penyelia dan pegawai.
Date : Mar 12-13 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
2.10 Managing Conventional Records and Files Effectively
Objectives Gain a better understanding of the
importance of proper record management practices.
Organise the records of an organisation more systematically and efficiently.
Increase efficiency in processing records and files in respect of arrangement, keeping, filing, retrieving, maintaining and disposing of records.
Contents
Theory and Practice in Record Management
File Operation
Security and Characteristics of Good Record/Filing Room
Rules and Regulations Governing Record Management
Last Stages in Records Management – Final Destiny
Who Should Attend Secretaries, Administrative Supervisors and Clerical staff in various organisations who want to ensure their records are properly filed and managed.
Date : Oct 8-9 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
2. Communication and Clerical Development
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2.11 Teknik Pengurusan Rekod dan Fail Pejabat yang Efektif
Objectives Gain a better understanding of the
importance of proper record management practices
Organise the records of an organisation more systematically and efficiently
Increase efficiency in processing records and files in respect of arrangement, keeping, filing, retrieving, maintaining and disposing of records
Contents
Teori dan Praktis dalam Pengurusan Rekod
Operasi Fail
Ciri-Ciri Tempat Menyimpan Rekod yang Baik
Perundangan dalam Pengurusan Rekod
Peringkat Akhir Pengurusan Rekod Who Should Attend Secretaries, Administrative Supervisors and Clerical staff in various organisations who want to ensure their records are properly filed and managed.
Date : Feb 28-29 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
2. Communication and Clerical Development
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3.1 Improve Your Business Performance through Budgeting and Budgeting Control
Objectives Understand the budget planning
process, preparation, review and control
Implement and monitor the performance successfully
Translate vision into strategies and actions to achieve its goals and vision
Avoid cash flow deficit traps Discover the measuring steps
between actual and budget Recognise the importance of human
behavior in budget preparation and implementation
Contents
Approach to Budget Preparation
Operational Budget
Financial or Master Budget
Budgetary Control and Analysis of Budget Variances
Types of Budget
Who Should Attend Department Heads, Managers, Executives of various departments and those who want to acquire budgeting skills for job efficiency in an organisation.
Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
3.2 Managing Cash Flow and Collection Effectively
Objectives Upon completion of this course, participants will be able to: Appreciate better, the importance of
the cash flow and cash flow management
Acquire tips on how to collect your trade receivables and manage your cash flow effectively
Collect overdue accounts more effectively
Acquire knowledge on how to persuade your customers to pay you quickly
Acquire knowledge on what strategies to adopt in collection
Contents
Situational Audit – Determining where you are: Your strengths, weakness, opportunities and threats
Cash and Cash Flow Management
Planning Cash Flow – Short & Long Term
Managing Receivable Effectively to Enhance Cash Flow
Who Should Attend Company Executive and Managers who are responsible for financial planning and collections
Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
3. Financial Management
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3.3 Practical Costing and Cost Control to Maximise Profits
Objectives To train the participants on:- The element of costs in
production The importance of COSTS To identify the COSTS wastage
factors The techniques to identify key
performance indicator pertaining to COSTS of production
The techniques to save COSTS Contents
The Elements of COSTS in Production
The Costs Behaviour – Control Technics
Activity Based Costing
Your Duties And Responsibilities In Costs Control and Saving
Productivity And Cost Control
Flow Time calculations and Management
Cycle Time Calculations and Management
Management System Approach In Costs Saving
Who Should Attend Production or Operations Professional, Managers, Executives, Officers and Supervisors.
Date : Jan 16-17 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
3. Financial Management
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4.1 Essential Steps to Understanding
Malaysian Custom Procedures Objectives Upon completion of the course, participants will be able to: Comply with the conditions imposed
by the Customs Department Expedite Customs Clearance Understand the importance of correct
declaration of goods Contents
The Organisation and Functions of the Royal Customs Malaysia
The Types of Legislations enforced by the Royal Customs Malaysia
The Types of Duties and Taxes imposed and collected by the Royal Customs Malaysia
The Powers of Customs officers under the various Customs Legislations.
The Import and Export Procedures
The Customs Valuation according to the WTO Valuation Agreement.
The Customs Classification according to the Harmonised Commodity Description and Coding System (HS)
The Common Effective Preferential Tariff (CEPT)
The ASEAN Free Trade Area (AFTA) and Free Trade Agreement with other countries
Who Should Attend Personnel / Executives/ Managers In the Import-Export / Shipping and Forwarding/ Logistics.
Duration : 1 Day Scheme : SBL Fees : FMM Members RM450 Non-Members RM650 In-House Training Available
4.2 Shipping the Right Way – Procedures, Documentation & Practices
Objectives Upon completion of the course, participants will be able to: Understand the import and export
procedures and documentation from a practical point
Learn the various steps of import and export procedures and documentation flow
Determine the trade terms, which offer greatest cost savings
Avoid shipping errors and accurately describing the materials to be shipped
Identify proper claims procedures and obtaining through understanding on claims documents, and update on the relevant Government Controlling Regulatory Trade Requirements
Contents
Import Documentation and Procedures
Export Documentation and Procedures
Who Should Attend This programme is designed for those who are involved in Import/Export/Shipping Operation; Freight Forwarding; Purchasing and Supply Chain Activities; Transporting; Bill Processing; Trade Documentation; Manufacturing; Sales Administration; Marine Insurance; and Finance and Administration.
Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
4. Export Management
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5.1 Effective Negotiation Skills for Purchasers
Objectives Identify concepts and practices of
successful negotiations to improve competency in achieving organisational purchasing objectives
Apply negotiation skills, techniques and knowledge in effectively executing the tasks of getting the best deal in buying of materials and services
Gain confidence in interfacing with vendors
Contents
What is Negotiation?
Internal and External Negotiations
Analysis of Current Style
Preparation and Planning
Setting Buying Objectives
Information Gathering
The Power of Listening
Appropriate Questions Types
Methods of Persuasion
Rules for Persuasion Techniques
The Human Elements Who Should Attend Purchasing Managers, Executives and Officers who are interested to acquire the knowledge, techniques and skills in negotiating will find the programme useful and beneficial.
Date : Dec 5-6 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
5.2 Operasi Stor dan Gudang Objectives Identify the principles and functions
of operating store and warehouse in order to increase productivity
Identify the responsibilities of the staff members of store and warehouse management
Apply proper and good practices in the management of store and warehouse
Motivate the staff of stores and warehouse, who play a big role in ensuring the success of an organisation
Contents
Stor dan Inventori – Kaitannya dengan Operasi Perniagaan
Pengimbangan Dua Unsur yang Bertentangan
Perhubungan Stor dengan Jabatan-jabatan Lain dalam Organisasi Perniagaan
Pengenalan dan Kodifikasi Barang
Kawalan Inventori
Prosedur-prosedur dalam Pentadbiran Operasi Stor
Pemeriksaan dan Pengiraan Stok
Perakaunan Inventori
Pengendalian Barang-barang
Keselamatan Kerja di Stor dan Gudang
Keselamatan Harta Benda Stor dan Gudang
Who Should Attend All personnel from the store and warehouse management functions who have difficulty in comprehending the contents of a similar programme conducted in the English Language.
Date : Apr 23-24 Duration : 2 Days Scheme : PROLUS Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
5. Operations and Logistics
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5.3 Perancangan Dan Pengawalan Inventori
Objectives Identify concepts and practices of
planning and controlling inventory Apply the techniques, knowledge and
skills to effectively execute the tasks entrusted
Uplift the confidence of the participants to initiate development in managing inventory effectively
Contents
Konsep
Organisasi
Klasifikasi Bahan-bahan Keperluan
Perancangan Inventori
Menentukan Keperluan Inventori
Perancangan Keperluan Bahan
Maklumat-Maklumat Penting dalam Perlaksanaan MRP
Konsep dan Amalan JIT
Mengawal Bahan-bahan Lebihan dan Buangan
Who Should Attend Executives, Supervisors and Clerks who are directly or indirectly involved in materials planning and control, inventory and financial control.
Date : Jul 2-3 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
5.4 Practical Warehouse and Inventory Management
Objectives Warehouse and Inventory
Management Process Warehouse Organization and
Operations dynamics Correct Material Coding and
Classification to avoid confusion and easy retrieval
Cost saving through effective Inventory Control Skills
Inventory Management techniques and strategies
Warehouse safety and security skill Warehouse housekeeping to cut
down WASTE Contents
Part 1 : Practical Warehouse Organization and Management Profile
Part 2 : Warehouse Operations and Inventory Management Process
Part 3 : Inventory Coding and Classification
Part 4 : Effective Inventory Control
Part 5 : Inventory Control Technique and Strategy
Part 6 : Warehouse Control Strategies
Part 7 : Warehouse Safety and Security
Who Should Attend Inventory Controllers, Store Managers and Officers who are interested to acquire knowledge and skills in controlling the store activities and operations, will find the programme useful and beneficial.
Date : Oct 22-23 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
5. Operations and Logistics
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5.5 Stocktaking and Evaluation Objectives At the end of this programme, participants will be able to: Conduct effective and proper
counting of stock items in the stores/warehouses to ensure accuracy of available stocks
Investigate stock discrepancies effectively
Understand the various methods of stock valuation and its implications to the company’s financial accounts.
Contents
Overview of Stores Administration and Control Of Stocks
Stock as an Asset
Stock as an Element of Cost
Stock as an Element of Expenditure
Annual Stocktaking
Perpetual Stock Checking
Stock Accounting
Stock Valuation Methods Who Should Attend Store Supervisors, Store Clerks and Clerical staff in the Finance/Accounting/Warehouse Departments who are directly or indirectly involved in store administration and control of stocks.
Date : Jul 4 Duration : 1 Day Scheme : SBL Fees : FMM Members RM450 Non-Members RM650 In-House Training Available
5. Operations and Logistics
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6.1 Creative Supervisory Skills Objectives Understand the concept, the
process and functions of management and to review their roles within the organization
Improve teamwork, productivity and work effectiveness
Gain confidence in managing their work problems
Acquire knowledge on their management styles and how to improve on it
Enhance communication in the work place
Contents
Creative Supervisory / Management Skills
Creative Motivational Skills
The Essence of Communication and Teamwork
Managing Change Who Should Attend This is intended for all those who have formal subordinates and those personnel who have to manage the various resources and/or projects.
Date : Apr 16-17 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
6.2 Leadership Excellence Programme Objectives Understand the dynamics of
successful leadership and its ingredients at the workplace
Familiarize themselves with the Situational Leadership Theory (SLT) and its practical application at their respective workplace
Understand the four distinct leadership styles prescribed by the Situational Leadership Model
Select and apply the most appropriate leadership styles based on numerous factors and situations.
Contents
The Leadership Dynamics
Key Variable in Leadership Success
The Situational Leadership Theory (SLT)
Four Leadership Styles in SLT
Four Stages of the follower readiness in SLT
Selecting the Most Appropriate Leadership Style
Application of the Four Leadership Styles
Case Study on Leadership Excellence
Leadership Action Plan Development Who Should Attend Senior Managers, Managers and Executives who need to enhance their leadership competencies.
Date : Dec 10-11 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
6. Management, Supervisory and Motivational Skills
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6.3 Motivating Employee for Higher Productivity
Objectives Upon completion of the programme, participants will be able to: Understand and apply the important
concepts and principles of interpersonal and organisational communication
Motivate and influence people more effectively and confidently
Promote individual, team and organisational performance by rendering good leadership
Contents
Motivating People as the Key to “Success and Excellence”
The “Miracle” of Motivating Individuals – Satisfaction, Security, Self-Growth and Success
Practising the 3 Basic Principles of the “Profesional Work Attitude” : “PRO” – Performance, Rationality and On-Going Improvement
Understanding Individual Differences – Values, Perception, Belief, Attitudes, Needs, Goals, Personality, Ability
The Techniques of Motivating People
The Practical Skills of Expressing Appreciation or Praising People Effectively
The Practical Skills of Praising Staff for Good Performance
Post-training Application of Effective Motivational Skills
Who Should Attend Managers, Executives, Supervisors, Line-Leaders and any personnel involved in the management and supervision of people.
Date : Jan 11-12 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
6.4 Positive Work Attitude Objectives Use a positive attitude to achieve
personal and organizational goals Adapt and respond creatively to
setbacks and obstacles Handle and be more sensitive to
group dynamics Able to understand that positive
attitude is the basis to a happier, healthier and more productive life
Contents
The importance of a positive attitude
Developing a positive self-image
Finding your purpose and powers of your inner self
Increase your self-esteem
Change negative thoughts into positive thoughts
Communicating in a ‘positive’ manner
Using a positive attitude to get what you want, how to deal with negativity in others
Positive attitude at the workplace
Building a good relationship with your co-workers and working positively with your boss
The use of praise and constructive feedback
Positive vs Negative emotional triggers
Adjusting and maintaining the ‘right’ attitude
Who Should Attend This program is intended for all executives who want to exercise greater influence and achieve higher productivity through effective work attitude.
Date : Dec 12-13 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
6. Management, Supervisory and Motivational Skills
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6.5 Risk Management Objectives At the end of the programme, participants will be able to: Develop and become aware of the
importance of risk management Reduce the probability that business
decision will end up with failures or high cost
Link strategy and decision to the competitive environment
Realise the importance of stakeholders, players and teams
Communicate better Understand analytical tools in
managing better business decision Contents
Introduction: What are Risks?
What is a Risk?
4 Steps of Risk Analysis
How to Choose the Risk Management Team?
Leadership Styles and Their Impact Towards Organisation
How to Identify whether New Products, Services or Businesses have the Potential to be Profitable?
The Competitive Forces: Examples and Case
Additional Analytical Tools
Communication: Window of Opportunity and Pitfalls
Who Should Attend Managers, Engineers, Executives,
Officers, Team-Based Project Personnel
and those who wish to improve their skills
in understanding and managing business
risk.
Date : Jul 16-17 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
6.6 The Art of People Management with NLP
Objectives Understand the background to NLP Understand the connection between
body and mind and how your thoughts can influence your results
Solving personal and professional issues through the application of NLP techniques
Connect with others in an instant through deep rapport building techniques
Understand the two crucial components of rapport and how to apply it in any situation
Reading others – the structure of body language and body signals
Understand the importance of values and how to manage and motivate others through values
Gain insights into the two factors that can motivate your executives to higher levels
Contents
Module 1: Setting the Frame: Creating Awareness, Emotional Mastery and People Management
Module 2: Developing A Positive Attitude
Module 3: Observing Others
Module 4: Creating Emotional Relations with Others
Module 5: Understanding Preferred Thinking Styles
Module 6: Mastering Emotions
Module 7: creating Action Plans Who Should Attend Managers, Executives, Supervisors, Line-Leaders and any personnel involved in the management and supervision of people.
Date : Aug 27-28 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
6. Management, Supervisory and Motivational Skills
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6.7 Essential Management Skills Objectives
At the end of the programme, participants
will be able to:
Appreciate the role of the modern
manager and how it affects their role
and the organisation’s vision and
goals
Develop self-awareness and better
management values
Improve interpersonal skills to play a
more effective role as managers
Motivate themselves and their teams
Cultivate better leadership skills and
techniques to enhance a better
working environment
Apply effective communication skills
to create a caring, trusting, honest
and respectful environment
Build a dynamic team that is able to
achieve high performance
Accept accountability and accept or
adapt to changes
Contents
Management Style
Personal Awareness
Interpersonal Skills
Motivating Ourselves and Others
Developing Leadership Skills
Communication Par Excellence
Building a Dynamic Team
Managing Change
Who Should Attend
Managers, Executives, Supervisors and
others who need to acquire managerial
skills to ensure better performance.
Date : Sep 18-19 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
6. Management, Supervisory and Motivational Skills
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7.1 5S – Effective Housekeeping to Increase Productivity
Objectives Acquire the knowledge and learn
the skills of good housekeeping through the practices of each 5S
To set up a committee to provide and ensure and practice ongoing improvement
To carry out effective audit exercises to ensure effective 5S practices
Contents
The 5S Concept to reduce Costs and Increase productivity
The Practices of 5S in Costs Reduction
Increase Productivity and Quality Through 5S
Critical Success Points For Implementing 5S
The Plan Do Check Action and The 5S - Implementation
Who Should Attend 5S Committee Members, Administrative and Logistics personnel at all levels.
Date : May 7-8 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
7.2 7QC Tools and Quality Control (QCC)
Objectives Address the concerns on the costs of
poor quality and variations in a process and products
Establish a QCC as a small group activity in their workplace effectively
Explain each of the 7QC Tools in relations to simple statistics and common sense techniques
Select the suitable QC tools to identify problem cause, analyze data, do evaluation and rectify problems as well fulfilling the ISO 9001:2008 Clause 8.4 Analysis of Data requirement
Evaluate the validity of the collected and analyzed data for decision making
Use the A3 reporting for the effective problem-solving tools for quality and productivity improvement
Contents
Introduction
Understanding the A3 Reporting
Tally Sheet for Data Collection
Pareto Diagram
Cause and Effect Diagram
Graphs
Histogram
Scatter Diagram
Control Charts Who Should Attend Management Representative, Management System Committee, Engineers, Executives and Internal QMS Auditor
Date : Apr 19-20 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
7. Quality Systems and Productivity Improvement
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7.3 Green Manufacturing Using Lean Approach
Objectives Aware that the lean approach can
reduce waste and save energy Applying the lean methodology to
identify and measure environmental waste
Create a clear opportunities for improvement
Be more environment ally responsible by using the lean strategies
Preserve and protect the environment in the most efficient, cost-effective manner possible
Contents
An Introduction to Green Manufacturing
Sustainability
Lean Manufacturing And ISO 14001
Sustainable Development
Reverse Logistics
Enhancing The Energy Management Who Should Attend Managers, Engineers, Executives, supervisors and internal quality / Environmental auditors
Date : Jun 18-19 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
7.4 ISO 9001:2008 Quality Management System Internal Audit
Objectives Understand the ISO 9001:2008
standard requirements Adopt the auditing process, including
process auditing and techniques required to fulfill the standards' requirements
Evaluate the significance of audit findings
Report audit findings and complete reports
Apply knowledge to help prepare your company for QMS external audits
Improve customer satisfaction through your understanding and application of the international quality standards
Contents
Review the New ISO 9001:2008 Requirement Understanding
Overview of Process Approach to Auditing
Auditor Roles and Responsibilities
Process Approach to Auditing
P-D-C-A and P-D-S-A Auditing Cycles
Identifying Internal Audit Inputs/Outputs
Management Systems Audit Models
Planning an Audit
Conducting the Audit (Practical)
Who Should Attend Managers, QMR, Internal Quality/Environmental Auditors, Executives, Officers, Engineers, Supervisors, Line Leaders and Technicians.
Date : Sep 13-14 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
7. Quality Systems and Productivity Improvement
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7.5 Housekeeping Management at the Workplace: 6S
Objectives Create a workplace that is clearly
organized, free of clutter, and well-arranged so that they can easily find things
Focus on the use of Process Management to achieve standardization and improvement using 6s fundamental management systems
Use 6s program as a set of tools to achieve productive and quality working environment
Contents
Purpose of Housekeeping Management
Principles of 6S - Steps in Implementing 6S
Programme - Obstacles in Implementing 6S
Programme - Important of 6S Programme at
the Workplace
Details of 6S Who Should Attend Managers, Department Heads, Supervisors and Line Leaders at the shopfloor level who are responsible towards achieving a quality and productive environment in their company.
Date : Nov 22-23 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
7. Quality Systems and Productivity Improvement
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8.1 Cost Reduction Techniques for Maintenance
Objectives Acquire an in-depth understanding of
maintenance activities and its value to bottom line of an organization
Improve the skills and techniques to identify, measure and manage cost to all maintenance related activities
Diagnose the existing performance gap in maintenance work and introduce performance standards to improve for results
Learn how to identify the different type of wastages in all maintenance related work and implement waste elimination measures
Contents Module 1: Understanding Maintenance Operations Module 2: General Cost Distribution In Maintenance Module 3: Breakdown Cost Reduction Module 4: Spare Parts Cost Reduction Module 5: Maintenance Cost Reduction Techniques Module 6: Waste Reduction Techniques Who Should Attend Maintenance and Equipment Managers, Engineers, Supervisors, Senior Technicians and other who are responsible for Maintenance.
Date : Dec 19-20 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
8.2 Equipment Efficiency through Maintenance Management
Objectives Strengthen and enhance methods for
maintenance management Predict, forecast, decide the most
appropriate approach of maintenance systems, tools and techniques for maintenance problems solving
Ensure cost effectiveness and reliability through maintenance management systems
Establish, plan and organise maintenance work and activities effectively
Improve the plant maintenance through life cycle cost
Contents
Analysis of Maintenance Performance, Practice and Cost
Maintenance Work Initialisation and Authorisation
Effective Development and Implementation of Total Productive Maintenance
Autonomous Maintenance
Planned Maintenance
5S in Maintenance
What is CMMS and Anatomy of CMMS?
Maintenance Competence, Training and Awareness
Organising Maintenance Resources
Occupational Safety and Health in Maintenance Management
Who Should Attend Maintenance Managers / Engineers / Supervisors / Technicians and those who are involved in the planning and executing the maintenance activities.
Date : Jun 4-5 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
8. Engineering and Maintenance
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8.3 Penyelenggaraan Asas Untuk Juruteknik
Objectives Understand maintenance concepts. Differentiate the activities of
maintenance Select the right type of maintenance Maintain basic equipment condition
and operating standards Manage spare parts effectively Apply appropriate stocking
strategies Apply the seven-step process of
implementing preventive maintenance
Identify the behavioural requirements for maintenance personnel
Contents
Penyelenggaraan
Jenis-Jenis Penyelenggaraan
Pemeliharaan Keadaan Asal Mesin
Pengekalan Piawai Operasi
Penyelenggaraan Pencegah Efektif
Pengurusan Alat Ganti
Tatatertib Unggul Penyelenggaraan Who Should Attend All maintenance personnel will find this programme beneficial.
Date : Sep 3-4 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
8.4 Total Productive Maintenance (TPM)
Objectives Establish a corporate culture that
will maximise the effectiveness of a production system
Organise a system to prevent losses and achieve zero defects, zero breakdown and zero accidents in the entire production system life cycle
Achieve highest production efficiency and zero losses through overlapping small group activity
Involve various functions of an organisation, including production, equipment maintenance, planning and management
Contents
Improving Production Efficiency
Pillar 1: Continuous Improvement
Pillar 2: Autonomous Maintenance
Pillar 3: Planned Maintenance
Pillar 4: Initial Production and Flow Control
Pillar 5: Quality Maintenance
Pillar 6: Training and Education
Pillar 7: Office TPM
Pillar 8: Safety, Hygiene and Environment
Plant-Wide TPM Implementation Who Should Attend Production Managers, Production Engineers, Executives, Officers, Supervisors and those who plan to implement TPM.
Date : Feb 8-9 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
8. Engineering and Maintenance
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8.5 Practical Approach to Boiler Operation, Maintenance and Management
Objectives Upon completion of the course, participants will be able to: Understand the requirements of
Regulatory Bodies related to Boilers Understand general boiler
descriptions and classifications and the auxiliary equipment and fittings necessary for the operation of boiler systems.
Be aware of boiler inspection procedures and maintenance types
Understand the importance and objectives of boiler water treatment
Understand the objectives of the principal boiler control functions
Contents
Factories and Machinery Act, 1967 (Act 139)
Types of Boiler
Boiler Operation
Boiler Maintenance
Boiler Water Treatment
Boiler Room/House Management Who Should Attend Boiler Operators, Plant Supervisors, Safety Officers, Maintenance Technicians and all personnel that deal with boiler in their plant.
Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
8. Engineering and Maintenance
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9.1 Accident Investigation and Reporting
Objectives At the end of the programme, participants will be able to: Establish the root causes of an
accident Apply the appropriate control
measures to prevent a recurrence Provide a complete report on the
investigation Comply with the legal requirements
after an accident Contents
Definition and Term
The Negative Impact of an Accident
Accident Causation Models
Planning the Investigation
Investigators and Equipment
Reporting
Carrying Out the Investigation
Report Compilation
Case Study Using a Sample from the Company
Legal Requirements Who Should Attend Safety and Health Committee Members, Heads of Department, Supervisors and Human Resource personnel with safety and health responsibilities.
Date : Sep 11-12 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
9.2 Machine Safety and Handling of Materials
Objectives Comprehend machine hazards Isolate unwanted source of energy Work safely with machines Correct handling of materials
Contents
Definition of Machines and Potential Machine Hazards
Principle of Mechanical Guarding
Safeguarding Machinery
Common Mechanical Injuries and Prevention
Basic Machine Safety Programme
The Requirements of the Law on Machine Safety
The System of Lock-Out-Tag-Out
Risk Assessment
Manual and Mechanical Handling
Procedures
Auditing the System
Checklist for Machinery Safety Who Should Attend Safety and Health Committee Members, Supervisors, Maintenance and HR personnel with OSH responsibilities.
Date : Jun 14-15 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
9. Industrial Safety
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9.3 Mengendali Bahan Kimia Dengan Selamat
Objectives Mengendali bahan kimia dengan
selamat Memahami peruntukan
perundangan yang berkaitan Mengenalpasti dan menyatakan ciri-
ciri label dengan betul Merancang dan melaksanakan
langkah-langkah kecemasan Melaksanakan pemeriksaan
keselamatan di tempat kerja Contents
OSHA 1994 (Occupational Safety and Health Act)
CPL 1997 (Classification Packaging and Labelling Regulation) 1997
CSDS (Chemical Safety Data Sheet)
USECHH 2000 (Use and Standard of Exposure of Chemical Hazardous to Health Regulation)
CIMAH 1996 (Control of Industrial Major Hazards)
First-aid & ERP (Emergency Response Plan)
Prosedur Pengendalian yang selamat
Pengangkutan dan penstoran bahan kimia
Kesan kesihatan bahan kimia
Alat lindung Diri & praktikal Who Should Attend Juruteknologi Makmal Perubatan/Ahli Jawatankuasa Keselamatan Dan Kesihatan, Pegawai Keselamatan Dan Kesihatan, Pengamal Keselamatan dan Kesihatan & pekerja yang mengendali bahan kimia.
Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
9.4 Occupational First Aid Skills and CPR
Objectives Be aware of the importance of
proper safety procedures and principles of a healthy lifestyle
Understand basic first aid principles and procedures
Identify common injuries at the workplace and how to deal with these injuries
Possess life-saving and life-sustaining skills
Contents
Wound and Bleeding
Musculoskeletal Injuries
Burn Injuries
Shock
Basic Life Support
Patient Transport Who Should Attend This programme is specially designed for all Management Staff, Supervisors, Production Workers and especially those in high-risk category at workplace.
Date : Jul 18-19 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
9. Industrial Safety
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9.5 Occupational Safety and Health Audit
Objectives At the end of the programme, participants will be able to: Comprehend the fundamentals of a
safety and health audit Identify the purposes of a safety and
health audit Plan and implement the safety and
health audit Follow-up and monitor the corrective
and preventive actions. Contents
The Requirements of the Safety and Health Auditing
Definition of Inspection, Investigation and Audit
Concept of Occupational Safety, Health and Welfare
Hazards/Risks and Unsafe Act/Condition
Safety and Health Inspection Process
Occupational Safety and Health Auditing
Reviewing the Audit Report
Management Review
Auditing Practices (Practical) Who Should Attend Safety and Health Committee Members, Heads of Department, Supervisors and Human Resource personnel with safety and health responsibilities.
Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
9.6 Pengurusan Jawatankuasa Keselamatan dan Kesihatan Pekerjaan
Objectives Melaksanakan program
Jawatankuasa Keselamatan dan Kesihatan Pekerjaan (JKKP) di tempat kerja masing-masing dengan lebih baik
Menyatakan fungsi dan peranan ahli JKKP
Menyatakan criteria pemilihan ahli JKKP
Melaksanakan pengurusan JKKP yang baik
Menyatakan bagaimana menangani aduan pekerja
Contents
Perundangan Keselamatan dan Kesihatan Pekerjaan di Malaysia
Pembentukan JKKP yang Aktif
Memilih Ahli JKKP
Agenda Mesyuarat JKKP
Minit Mesyuarat JKKP
Bagaimana Menangani Aduan Pekerja
Menilai Fungsi JKKP
Hazard Pekerjaan Di Kalangan Anggota Kesihatan
Penaksiran Tempat Kerja
Pemeriksaan Tempat Kerja
Job Hazard Analysis
Penyiasatan Kemalangan Who Should Attend Safety Officers, Human Resource Managers/Executives and Members of a company’s Safety Committee and Safety Representatives.
Date : Mar 27-28 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
9. Industrial Safety
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9.7 Plant Safety Audit Objectives Create an awareness among the
participants on the importance of OSH
Expose them to organisations regulating OSH in Malaysia
Enlighten the participants on Auditing including Occupational Safety and Health Management System and the related elements
Equip participants with the skills of auditing
Prepare participants to formulate conclusions and recommendations
Enable participants to prepare written reports
Identification of hazards, assessment of risk and control measures
Contents
Scope And Purpose
Audit Elements
Planning An Audit
The Audit Team
The Audit Process
Hazard Identification, Risk
Assessment And Control Measure Who Should Attend Safety and Health Officers, Executives/Supervisors involved in OSH auditing, Occupational Safety and Health Committee members and Managers or Administrative Staff in the operation of a plant.
Date : Aug 6-7 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
9.8 Safe Forklift Driving Skills Objectives At the end of the programme, participants will be able to: Learn about various components of
a Forklift and their functions Perform daily forklift safety
performance inspection and preventive maintenance
Learn about loads, safe operating procedures and operational rules of a forklift
Acquire proper skills required to drive a forklift and practice safe driving skills at the workplace
Contents
Personal Safety
Accident Statistics/Causes
Components of a Forklift
Forklift Checks and Inspections
Loads Handling
Safe Operating Procedures
Operational Rules
Forklift Familiarisation
Safety, Performance Inspection and Preventive Maintenance
Who Should Attend Supervisors, Line Leaders, Forklift Operators who have just started to handle a forklift and others who have no experience in handling forklifts.
Date : Upon request Duration : 2 Days Scheme : SBL In-House Training Only
9. Industrial Safety
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35
9.9 Safety and Health at Workplace Objectives Conduct the Job Safety Analysis Develop efficient and safe operating
procedures that reduce accidents and incidents
Use inspections to identify safety and health hazards at the workplace and correct them
Contents
Job Safety Analysis
Safe System of Work
Equipment and Machine Guarding
Personal Protective Equipment
Inspections Who Should Attend Managers, Department Heads, Safety and Production Supervisors, Engineering Staff, Line Leaders and Safety Committee Members who are involved in achieving a safe and healthy environment in an organisation.
Date : Oct 29 – 30 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
9.10 Personal Protective Equipment (PPE)
Objectives To state the position of PPE in the
hierarchy of hazard control To understand hazard and risk
prevention through effective use of PPE
To understand the legal requirement of PPE
To select the appropriate personal protective equipment
To demonstrate the PPE equipment Contents
Introduction to PPE
Legal Requirement
Respiratory protection
Respiratory Protection & Demonstration on Respirator Use Including Fit Testing
Head Protection
Eye and Face Protection
Hearing Protection
Hand & Arm Protection
Body Protection
Legs and Feet Protection
Development of PPE Program
Organization-Specific PPE Program
Who Should Attend This programme is specially designed for all Management Staff, Supervisors, Production Workers and especially those in high-risk category at workplace.
Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
9. Industrial Safety
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36
9.11 Workplace Hazard Identification, Risk Assessment and Risk Control
Objectives At the end of the programme, participants will be able to: Learn about different types of
hazards that presence in the workplace
Understand various methods of identifying hazards in the workplace
Understand the main occupational hazard groups and the health risks
Evaluate the risks associated with the identified hazards and make recommendations on eliminating or reducing the risk of this hazards
Determine the appropriate hazards control measures
Contents
OSHA 1994
OSH-MS
Hazard Identification, Risk Assessment and Risk Control
Purpose
Terms & Definition
Basic Concept
Planning and Conducting HIRARC
Control and Measure
Documenting HIRARC
Consultation
Training Requirement
Practical – Site Visit Who Should Attend Managers, Engineers, Safety Practitioners, Safety & Health Officers, Safety Committee, Management / Human Resources Managers, Operation / Production Managers, Executives, Supervisors
Date : May 16-17 Duration : 2 Days Scheme : SBL Fees : FMM Members RM650 Non-Members RM850 In-House Training Available
9. Industrial Safety
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37
10.1 FMM Certificate in Boilerman (Engine Drive Steam Boiler) (BM)
Objectives Upgrade the knowledge and skills of
personnel handling and operating steam Boilers and to further upgrade the skills of Boilerman
Establish a level of sound theoretical and practical knowledge and skills pertaining to Boilers in order to efficiently manage and handle steam boilers towards better work performance
Prepare participants to sit for the Boilerman Examinations conducted by Jabatan Keselamatan dan Kesihatan Pekerjaan (JKKP/DOSH)
Contents
Acts and Regulations Related to Boilers
Types of Steam Boilers
Essential Fittings and Mountings
Preparation for Mandatory Inspection
Types of Test Related to Boilers
Boiler Maintenance
Boiler House/Room Requirements
Construction of Boilers
Water Treatment
Boiler Commissioning and Accessories
Who Should Attend At least 2 years of working experience as a Steam Engine or Steam Boiler Attendant (directly handling Boiler) or at least 3 years working experience as an Apprentice or Journeyman Fitter in a Steam Plant or Engineering Workshop (indirectly handling Boiler).
Dates : Apr 12-15 Duration : 4 Days Scheme : SBL Fees : FMM Members RM1,700 Non-Members RM2,000 In-House Training Available
10.2 FMM Certificate in Steam Engineer
Objectives Provide in-depth professional
knowledge and skills for sound and effective Boiler/Steam Plant Operations and Management practices and be acquainted with the necessary know-how for operating steam plant successfully
Equip with necessary tools and skills needed to be a Certified Steam Engineer
Enhance the knowledge pertaining to boiler management, which is perhaps the best way to avoid losses
Equip with the latest information on steam plant
Prepare participants for the Steam Engineer’s Examination conducted by JKKP leading to a Certified Steam Engineer
Contents
Safety Steam Plant Operation
Factories and Machinery Act
Boiler Construction / Boiler Efficiency
Boiler Operations / Boiler Fittings
Combustion System
Boiler Damage and Repair
Steam Traps Operations and Maintenance
Steam Turbine
Material Treatment
Chemical Cleaning Who Should Attend Practicing Boiler Operators, Technicians and Mill Engineers, Shift Charge Engineers, Junior Engineers and those who are interested to upgrade their career in steam plant operations. This could range from small process plants to major utilities. Industry may include factories, hotels, hospitals, plantations, etc.
Duration : 4 Days Scheme : SBL Fees : FMM Members RM1,900 Non-Members RM2,200 In-House Training Available
10. Certificate Programmes
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10.3 FMM Certificate in Electrical Chargeman AO/A4 (BM)
Objectives Upgrade the knowledge and skills of
current Electrical Chargeman in an organisation where live electrical work is in operation
Prepare participants to sit for the Electrical Chargeman Examination conducted by the Energy Commission/Suruhanjaya Tenaga
Create opportunities for career advancement
Contents
Electricity Supply Act 1990
Electricity Supply Regulations 1994
IEE Wiring Regulations 1994
CPR and First Aid
Protective Devices in IEE Regulations
Basic Electricity and Measuring Equipment
Transformer
Cables
Motor and Controls
Checking of Log Book and Revision
Practical Sessions Who Should Attend Targeted at currently employed Electrical Chargeman and Technicians in an organisation where live electrical works are in operation.
Dates : Jan - Mar Duration : 17 Days Scheme : SBL Fees : FMM Members RM3,000 (A0) RM3,500 (A4) Non-Members RM3,500 (A0) RM3,900 (A4) In-House Training Available
10.4 FMM Certificate in Safety and Health Officer
Objectives Provide in-depth professional
knowledge and skills for sound and effective Occupational Safety and Health management practices
Enhance the legal knowledge pertaining to Occupational Safety and Health and be acquainted with necessary know-how and techniques for performing various Occupational Safety and Health activities
Create opportunities for career advancement and development in Occupational Safety and Health within an organisation
Prepare participants for Safety and Health Officer Examination conducted by the National Institute of Occupational Safety and Health (NIOSH)
Contents
Occupational Safety and Health Management
Occupational Safety and Health Legislation
Occupational Health
Occupational Safety Who Should Attend Safety and Health Officers/Committee Members, Human Resource Officers, Engineers and Supervisors from various sectors of industries.
Dates : Mar 24 - Jun 22 Duration : 22 Days Scheme : SBL Fees : FMM Members/Individual RM3,900 Non-Members RM4,200
(Fees excluding the NIOSH Examination)
In-House Training Available
10. Certificate Programmes
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10.5 FMM Executive Certificate in Human Resource Management
Objectives Gain knowledge and awareness of
the strategic and operational and roles of human resource in an organisation
Understand the performance management, meaning and nature of organisational behavior
Gain an insight into the laws, systems and practices of occupational safety and health management
Understand the importance of training and development to an organisation and issues pertaining to it
Contents
Module 1: Human Resource Management
Module 2: Organisational Behavior
Module 3: Occupational Safety and Health Management
Module 4: Training and Development Who Should Attend Executives, Officers and Supervisors who are involved in human resource functions.
Duration : 16 Days Scheme : SBL Fees : FMM Members RM4,200 Non-Members RM4,500 In-House Training Available
10.6 FMM Certificate in Energy Management
Objectives Be made aware of the importance of
energy conservation and energy efficiency issues
Be able to use the knowledge and skills gained to execute energy efficiency practices in their working place, which may include HVAC systems, electrical systems, steam generators, furnaces and internal combustion engines
Be able to use various tools and procedures in energy management, energy auditing and energy planning.
Gain knowledge on new technologies and advances in the efficient utilisation of energy
Prepare participants to be registered Certified Energy Manager
Contents
Introduction to Energy Efficiency
Energy Efficiency in HVAC Systems
Energy Efficiency in Electrical Systems
Energy Efficiency in Mechanical Systems
Energy Management Tools
Energy Analysis
Advances and New Technologies in Energy Efficiency
Who Should Attend Factory/Facility/Maintenance/Service Managers and Engineers, Senior Managerial Production and Technical Personnel who are involved in managing and operating energy-related matters in their organisations.
Duration : 14 Days Scheme : SBL Fees : FMM Members RM4,500 Non-Members RM4,800 In-House Training Available
10. Certificate Programmes
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FMM Institute has been approved as SME Corporation Malaysia’s (SME Corp) Professional Training Provider (PTP) and under this scheme, a total of 45 SMEs Skills Upgrading Programmes were approved by SME Corp to be conducted for SMEs so as to enjoy the Skills Upgrading Grant. The grant has been increased from 50% to 70% effective January 1, 2012. Eligibility to SMEs Skills Upgrading Grant
Manufacturing sector (including agricultural-based industries) and manufacturing-related services – annual sales value is not more than RM25 million or with less than 150 full-time employees.
Services sector (including ICT) – annual sales value is not more than RM 5 million or with less than 50 full-time employees.
SMEs must registered under the Companies Act 1965 (Private Limited Companies) or Registration of Business Act 1956 (Enterprise companies) with majority Malaysian Shareholders (minimum 60%).
Only applicable to LOCAL full-time employees and contractual employees (minimum of one year contract).
Company eligible is required to provide the following documents for verification
purpose:
1. Lampiran 2 (Perakuan Status Syarikat PKS bagi Geran Latihan SME
Corp Malaysia (attached) – to be completed by CEO/MD/Company
Director
2. Lesen Pengilang (if company is a manufacturer)
3. Lesen Kerajaan Tempatan atau surat pengesahan pengecualian lesen
dari Kerajaan Tempatan atau dokumen pendaftaran dengan badan
professional
4. Penyata Kewangan Syarikat diaudit terkini (Latest audited financial
statement)
5. Latest EPF Statement
6. Company’s M & A
7. Form 9
8. Form 24
9. Form 49
All documents (item 2-9) must be “Certified True Copy” (every page) by Company Secretary or Accountant or Commissioner of Oath or individuals who are authorized by the law to certified the required documents.
*All applications must be submitted to FMM Institute at least 1 month prior to the commencement of the programmes.
SMEs who contribute to the Human Resource Development fund (HRDF) can also apply for training grants under the various schemes available under the HRDF. The SMEs Skills Upgrading Programmes can also be conducted on in-house basis.
SMEs Skills Upgrading Programmes
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List of Approved SMEs Skills Upgrading Programmes No Course Title Duration Fee/Pax
Before 70% Grant (RM)
Fee/Pax After 70% Grant (RM)
1 5S Implementation 2 950 285
2 7 Alat QC dan Pelaksanaan QCC 2 950 285 3 Accident Prevention at Workplace 2 950 285 4 Basic Electricity and Troubleshooting 2 950 285 5 Basic Programmable Logic Controller (PLC) 2 950 285 6 Clerical Development Programme 2 950 285 7 Effective Communication Skills at the Workplace 2 950 285 8 Effective Customer Service and Complaints Management 2 950 285 9 Effective Disciplinary Management – Grievance Handling,
Misconduct and Domestic Inquiry 2 950 285
10 Effective Purchasing Management 2 950 285 11 Effective Time Management 2 950 285 12 Enhancing Your Creative Thinking and Problem Solving Skills 2 950 285 13 Equipment Efficiency Through Maintenance Management 2 950 285 14 Essential Management Skills 2 950 285 15 Executive Development Programme 2 950 285 16 How to Develop an Effective Safety and Health Committee 2 950 285 17 How to Prepare and Maintenance Full Set of Accounts 2 950 285 18 Inventory and Stores Management 2 950 285 19 ISO 9001:2008 Quality Management System Internal Audit 2 950 285 20 Kemahiran Penyeliaan Yang Berkesan 2 950 285 21 Managing Conventional Records and Files Effectively 2 950 285 22 Materials Planning and Control 2 950 285 23 Mengendali Bahan Kimia Dengan Selamat 2 950 285 24 Motivating Employees for Higher Productivity (Mandarin) 2 950 285 25 Occupational First Aid Skills & CPR 2 950 285 26 Operasi Stor dan Gudang 2 950 285 27 Penyelenggaran Asas Untuk Juruteknik 2 950 285 28 Practical Aspects of Human Resource Management 2 950 285 29 Presentation and Communication Skills 2 950 285 30 Production Planning and Control 2 950 285 31 Program Pembangunan Pekeranian 2 950 285 32 Safety and Health at Workplace 2 950 285 33 Seven Leadership Skills of Highly Effective Supervisors
(Mandarin)
2 950 285
34 Sikap Kerja Positif 2 950 285 35 Teknik Kawalan Kualiti Untuk QC 2 950 285 36 Teknik-Teknik Peningkatan Produktiviti 2 950 285 37 Understanding ISO 9001: 2008 Quality Management System
Requirements
2 950 285
38 Essential English Made Easy for Supervisors and Workers 285 39 Effective Logistics Management 2 950 285 40 INCOTERMS and Its Interpretation in International Trade and
Shipping Documentation
2 950 285
41 Safe Forklift Driving Skills 2 950 285 41 Strategic Procurement, Negotiation Skills and Cost Reduction
Techniques
2 950 285
41 Understanding Employment Act 1955 2 950 285 44 Certificate in Boilerman 4 1,800 540
45 Certificate in Electrical Chargeman AO 17 3,000 2,100
(New programmes will be added from time to time, subject to the approval of SME Corporation Malaysia. Please
contact FMM Institute for further details and schedule of SMEs Skills Upgrading Programmes.)
SMEs Skills Upgrading Programmes
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FMM INSTITUTE (Sabah Representative Office)
Tel: 088-447 580 Fax: 088-447 570 E-mail: [email protected] /[email protected] / [email protected]
Dear Miss/Madam, Please register the following participant(s) for the programme(s) below: Programme: …………………………………..…………………………………………………………. Date: ………………………………………………………………….……………………………………
Name : .............................................................. Designation: .................................................……
Name : .............................................................. Designation: ….............................................……
(If space is insufficient, please attach a separate list)
Submitted by:
Name:……………………………………………………………………………………………………………
Designation: ……………………………………………………………………………………………………
Company .............................................................................................................................................…
Address:…………………………………………………………………………………………………………
Tel No : .............................................……....Fax No:...........................................………….....…….....
E-mail…………………....…………………………………………………………………………
Registration Details
Registration is on a first-come-first served basis. All fees for public programmes include course materials, meal and Certificate of Attendance.
Completed registration form that is faxed, mailed or e-mailed to FMM Institute would be deemed as confirmed.
Upon sending the registration form, you are deemed to have read and accepted the terms and conditions.
Cheque made in favour of the “FMM Institute” should be forwarded a week before the date of the commencement of each programme.
The FMM Institute reserves the right to cancel or reschedule the above programme and all efforts will be taken to inform participants of the changes.
Cancellation: a) Must be in writing with reasons b) 7 days before the course - No payment charged c) 3-6 days before the course - 50% payment charged d) < 3 days before the course - Full payment charged e) Participants who did not turn-up will be charged full payment f) However, replacement can be accepted at no additional cost.
REGISTRATION FORM
mailto:[email protected]:/[email protected]:[email protected]
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Listed below are the gazetted public holidays for Year 2012 for Sabah State.
Occasion Day Date
New Year Sunday January 1
Chinese New Year Monday January 23 Chinese New Year (2
nd Day) Tuesday January 24
Nabi Muhammad Birthday Sunday February 5
Good Friday Friday April