trainer skillset supervision handbook … · supervision required for the training officer. all...

Trainer Skillset Supervision Handbook

2017/18

Trainer Supervision Handbook Season 17/18 of 18

Version: 1


Version: 1

CONTENTS

Contents ................................................................................................................................................................. 3

Trainer Supervision Model ..................................................................................................................................... 5

Glossary .................................................................................................................................................................. 5

Session Requirements (Supervisee) ....................................................................................................................... 6

Facilitator Requirements (Supervisor) .................................................................................................................... 7

Supervision Session - Grading Examples ................................................................................................................ 8

Area Training and Assessment Officers ................................................................................................................ 13

Trainer Supervision Flow Charts ........................................................................................................................... 14

Evidence Form ...................................................................................................................................................... 15

Supervision Outcomes .......................................................................................................................................... 17

Frequently Asked Questions ................................................................................................................................. 18


Version: 1


Version: 1

TRAINER SUPERVISION MODEL

Life Saving Victoria (LSV) as a Registered Training Organisation (RTO) are required to abide by the following requirement as outlined in the Standards for RTOs 2015 Clause 1.17 states, ‘Where the RTO, in delivering training and assessment, engages an individual who is not a trainer or assessor (i.e. does not holds a Certificate IV in Training and Assessment –TAE40110/TAE40116), the individual works under the supervision of a trainer and does not determine assessment outcomes’.

This Handbook outlines the requirements of members who currently hold the Training Officer Skillset and are endorsed to undertake Training only. As a result members holding the Training Officer Skillset are required to undertake an observed supervision session with a nominated individual who holds the TAE Certificate IV in Training and Assessment - TAE40110/TAE40116.

All supervision sessions are conducted with the aid of the ‘Training Officer Award - Evidence Form’ (Example Page 13). Upon completion of this session the ‘Training Officer Award – Evidence Form’ must be finalised and forwarded to the Area Training and Assessment Officer who, together with the Manager, Volunteer Member Training will determine the level of ongoing supervision required for the Training Officer. All potential and existing Training Officers must undertake a supervision session for each award or qualification they are authorised to deliver, biennially (every 2 years).

The Handbook will assist both Supervisor’s and Supervisee’s in determining what components are observed and the level of guidance / supervision a Trainer requires for ongoing delivery.

The Trainer Supervision process allows trainee trainers to gain confidence and the skills required to undertake the training of a course and have the opportunity of receiving direct feedback from the Supervisor and other trainers. It further allows Training Officers the opportunity to practice new skills and delivery techniques in a controlled environment.

GLOSSARY

Assessor - an individual who conducts assessment only. Holds either TAE40110 Certificate IV in Training and Assessment or Assessor Skill Set.

Award – an SLSA certificate issued by LSV.

Facilitator (Supervisor) - An individual who is a trainer and assessor. Holds TAE40110/TAE40116 Certificate IV in Training and Assessment and has vocational competencies at least to the level being delivered. Also conducts Supervisor sessions of Trainee’s following appointment by the Area Training and Assessment Officer.

Qualification - an accredited qualification or unit of competency within issued by LSV.

Training Officer - Holds Training Officer Skill Set units of competence and endorsed by LSV to conduct training of certain awards, has current industry skills relevant to the training being provided, has completed the necessary Supervised Trainer Requirements signed off by a Facilitator.

Trainee Trainer (Supervisee) - Holds Training Officer Skill Set, has current industry skills relevant to the training being provided. This individual has not completed or is undertaking supervised training sessions under a qualified Supervisor. A Trainee Trainer/Supervisee is not permitted to deliver training.

Area Training & Assessment Officer – A volunteer nominated and appointed as a Supervisor of an Area across Victoria.


Version: 1

SESSION REQUIREMENTS (SUPERVISEE) As of the 1

st June 2017 all endorsed trainers and trainee trainers are required to complete a supervision session for the delivery

of each Award held prior to the commencement of any course delivery. Ongoing, Training Officers must complete a supervision session every 2 years for each award held and conducted prior to the endorsed Trainer Award expiry date. This process will form part of the Training Officer Award expiry update procedure.

The supervision session will require participants to conduct a normal training session (minimum 4 hours) to at least 3 candidates. This session will be supervised by a Facilitator appointed by your Area Training and Assessment Officer. During the supervised session each Trainer is reviewed on the following components:

Presenting skills

Course content

Use of resources

Management of participants

Flexible delivery style N.B. Your Area Training and Assessment Officer will contact you to schedule a date for the supervision session. Prior to the commencement of this session the nominated supervisor will be provided with the appropriate Training Officer Award Evidence Form (Attachment 1). Depending on the participant’s level of ability, they may be required to participate in several sessions prior to receiving endorsement. Following the supervised session the Facilitator will provide immediate feedback to the candidate and discuss the subsequent step/s with the Area Training and Assessment Officer. The above process will be conducted for each Training Officer Award held each 2 years and is a requirement for re-endorsement, in line with the Training Officer Award expiry date. If you require further information, please review the learning resources located in the following link and select the appropriate award being trained. http://lsv.com.au/clubs-members/volunteer-training/new-award-training/ If you require further information, contact your relevant Area Training and Assessment Officer or Volunteer Training on [email protected].

http://lsv.com.au/clubs-members/volunteer-training/new-award-training/

mailto:[email protected]


Version: 1

FACILITATOR REQUIREMENTS (SUPERVISOR) All Facilitators are required to hold the award and the unit of competency for the training being supervised and hold the TAE40110 / TAE40116 Certificate IV in Training and Assessment. Facilitators conducting the session will be appointed by the Area Training and Assessment Officer and are required to complete the appropriate ‘Training Officer Award – Evidence Award’ for each participant during each supervised training session conducted. During the supervised session, each Supervised Trainer is reviewed on the following components and graded accordingly:

Presenting Skills*

Award Content*

Use of Resources*

Management of Participants*

Flexible Delivery Style* *To assist in undertaking the grading process of trainers, examples have been provided on the following pages.


Version: 1

SUPERVISION SESSION - GRADING EXAMPLES

Presenting Skills

(1) – Low Training Skills/Knowledge – Trainer has Low knowledge of Presenting Skills.

Trainer demonstrated:

little support to learners throughout the course

minimal engagement and presented in an unprofessional manner

a basic understanding of course content

minimal engagement between participant and trainer

a repetitive and unstructured delivery manner

(2) – Moderate Training Skills/Knowledge – The Trainer has Moderate knowledge of Presenting Skills.


some support to learners periodically throughout the course

an acceptable engagement with learners and presented in a semi professional manner

an understanding of course content and delivered with some confidence

some interaction between trainer and participant

an ability to deliver content in a structured manner (3) – High Training Skills/Knowledge – The Trainer has High knowledge of Presenting Skills.


an appropriate level of support to learners for most of the training

significant engagement with learners and presented in a professional manner

confidence in understanding the content with adequate presentation skills

interaction between trainer and participant at an acceptable level

delivery of content in a clear and concise manner


Version: 1

Award Content

(1) – Low Training Skills/Knowledge – Trainer has Low knowledge of Award Content.


little manner during the training delivery

a basic understanding of course content and the ability to answer questions

the need for support on course content by referring to the manual periodically

minimal demonstrations, examples, illustrations of key points to enhance learning

some of the training activities included in the training, but participation was not encouraged

(2) – Moderate Training Skills/Knowledge – The Trainer has Moderate knowledge of Award Content.


an acceptable manner during the training delivery

a satisfactory understanding of course content and the ability to answer simple questions

the ability to expand on course content with some support from manuals

effective use of demonstrations, examples, illustrations of some key points on occasions

training activities were relevant to the training course, however provided limited participation (3) – High Training Skills/Knowledge – The Trainer has High knowledge of Award Content.


course content in an engaging manner

a good understanding of course content and able to answer most questions to an acceptable standard

the ability to expand on course content with little use of manual for guidance

practical scenarios, examples and illustrations of key points that were appropriate for learners

activities that were relevant to the training and provided for active participation


Version: 1

Use of Resources

(1) – Low Training Skills/Knowledge – Trainer has Low use of appropriate resources during the training session.


limited use of available presenting resources i.e. power point or video etc

minimal engagement and building rapport with learners

use of learning resources appropriate for some learning preferences

occasional use of the minimal physical training resources available throughout the training session/s

(2) – Moderate Training Skills/Knowledge – Trainer has Moderate use of appropriate resources during the training session.


use of at least one of the available presenting resources i.e. either power point or video etc

engagement with learners and began to build rapport with learners

appropriate use of learning resources and trainer varied the resources to meet some of the participants learning preferences

use of limited physical training resources that were available but were used regularly throughout the training sessions (3) – High Training Skills/Knowledge – Trainer has High use of appropriate resources during the training session.


use of available presentation resources with some additional information

engagement with learners and built a good rapport with learners

appropriate use of learning resources and trainer considered the participants learning preferences

use of a minimum number of available physical training resources that were available throughout the training sessions


Version: 1

Management of Participants

(1) – Low Training Skills/Knowledge – Trainer has Low Management of course participants.


little support provided to learners throughout learning

insignificant engagement and rapport built with learners

nominal effort to be approachable and allow participants to ask questions

minimal feedback on progress to learners

some practice time to allow learners to gain practical skills

(2) – Moderate Training Skills/Knowledge – The Trainer has Moderate Management of course participants.


some support to learners periodically

engagement with learners and began to build rapport with learners

an approachable nature and relevant to the course being conducted

the ability to provide occasional feedback on progress as a group

reasonable management of practice time to allow learners to gain practical skills (3) – High Training Skills/Knowledge – The Trainer has High Management of course participants.


support for the learners during most of the training

engagement with learners and built a good rapport with learners

an approachable nature and communicated in a professional manner

regular feedback on progress as a group with the learners

reasonable management of practice time to allow learners to gain practical skills


Version: 1

Flexible Delivery Style

(1) – Low Training Skills/Knowledge – Trainer has Low Flexible Delivery Style.


little support to learners throughout course

minimal engagement and unprofessional to learners during the course

partial application of various learning techniques applied to learners and their needs

limited adjustments to enhance the individual learner’s abilities

(2) – Moderate Training Skills/Knowledge – The Trainer has Moderate Flexible Delivery Style.


some support provided to learners periodically throughout the course

reasonable engagement and was semi professionalism applied to learners during the course

acceptable application of various learning techniques to meet the needs of some of the learners

adequate adjustments to enhance the individual learner’s abilities (3) – High Training Skills/Knowledge – The Trainer has High Flexible Delivery Style.


a significant level of support to learners for most of the training

worthy engagement and appropriate professionalism with learners during the course

significant application of various learning techniques to meet the needs of all the learners

appropriate adjustments to enhance the individual learner’s abilities


Version: 1

AREA TRAINING AND ASSESSMENT OFFICERS

The Area Training and Assessment Officers are responsible for the allocation of appropriate Facilitators and the ongoing supervision of trainers, as required. If a member is deemed to require additional supervision, the Area Training and Assessment Officer will contact the relevant Chief Instructor of the Trainer’s club and organise the level of supervision required. Additional supervision may be conducted by endorsed trainers of that award who are deemed not to require supervision.

The Area Training and Assessment Officer is to document all proposed supervisory arrangements and forward all individual members strategies to the Manager, Volunteer Member Training prior to the commencement of the member conducting training.

If a Trainer wishes to be re-assessed, the Area Training and Assessment Officer will schedule a Facilitator (Supervisor) to undertake another supervision session.


Version: 1

TRAINER SUPERVISION FLOW CHARTS The following flow chart highlights key requirements for members completing both Online and Paper Based skills maintenance.

Trainer applies for a supervision session for each Training Officer

award held session via the Area Training and

Assessment Officer

Area T/A Officer reviews supervision session request and determines if applicant

is an endorsed Training Officer

Trainer is an endorsed Trainer of the award and does

require a supervision session

Yes

Trainer is not an endorsed Trainer of the award or does

not require a supervision session

No

Area T/A Officer organises a

Supervisor (Cert IV holder) &

notifies Trainer of supervision session

Member notified of outcome and

completes necessary

requirements

Supervisor completes the

appropriate form and forwards to Area T/A Officer

Area T/A Officer reviews submitted form and advises

Trainer of the outcome

Trainer adheres to Area T/A Officers recommendation

Trainer does not require further

supervision

Trainer requires further supervision

Trainer continues training course

Member may apply for another

supervision session, once

recommendations are achived


Version: 1

EVIDENCE FORM


Version: 1


Version: 1

SUPERVISION OUTCOMES

Direct Supervision If a Trainer is deemed to require ‘Direct Supervision’ following the initial supervision session. The Trainer is requried to undertake supervision in each session conducted. Supervisors that may assist in providing on-going supervision include:

Certificate IV Training and Assessment Qualification holder – A Trainer or Facilitator endorsed in the award being suprevised.

Trainer Skillset Qualifcation Holder – A Trainer endorsed in the award being supervised and deemed ‘No Supervision’ required.

The ‘Direct Supervision’ level will allow members to gain confidence, knowledge and skills required to train the course being undertaken. This process also allows the trainee to practice new training techniques and receive direct feedback from the Supervisor during the sessions. Once the Member is confident with their new skills a re assessment may be conducted and scheduled through your Area Training and Assessment Officer.

Close Supervision If a Trainer is deemed to require ‘Close Supervision’ following the initial supervision session. The Trainer is then required to undertake supervision at the majority of sessions conducted; example during a Bronze Medallion award, components / area the Trainer (Supervisee) may not be confident, must be supervised to ensure the Trainer (Supervisee) feels comfortable in delivering the content. It is recommended that ½ of all theory and practical sessions are supervised by one of the following:

Certificate IV Training and Assessment Qualification holder – A Trainer or Facilitator endorsed in the award being suprevised.

Trainer Skillset Qualifcation Holder – A Trainer endorsed in the award being supervised and deemed ‘No Supervision’ required.

The ‘Close Supervision’ level will allow members to gain confidence, knowledge and skills required to train the course being undertaken. This process also allows the trainee to practice new training techniques and receive direct feedback from the Supervisor during the sessions. Once the Member is confident with their new skills a re assessment may be conducted and scheduled through your Area Training and Assessment Officer.

No Supervision If a Trainer is deemed to require ‘No Supervision’ following the initial supervision session. The Trainer may conduct both theory and pracatical sessions without supervision, unless requested by the Trainer. As a result a Trainer who is deemed to require ‘No Supervision’ may assist in developing Trainers that are deemed either ‘Direct or Close Supervision’. Note: If a Trainer (Supervisee) is assisted by a Trainer that is deemed to require ‘No Supervision’, final sign off is still required to be completed by a Certificate IV in Training and Assessment qualifcation holder.


Version: 1

FREQUENTLY ASKED QUESTIONS

I am currently an endorsed Trainer, do I need to complete a supervised session for every award I currently train? o Yes, a supervised session is required for each award held.

How often is a Trainer required to undetake a supervised session? o Every two years prior to the Award expiry date listed on SurfGuard.

How long does each supervisory session last for? o Depending on the course being supervised, the Supervisee will need to conduct a normal training session

(minimum of 4 hours) to a minimum of 3 candidates. (Note if a course duration is under 4 hours, the supervision session must be conducted for the entire course).

I currently hold the Training Officer Skillset and Assessor Skillset qualifications, am I required to complete a Supervisory Sessions?

o Yes. However the Supervisor Session/s are only relevant to the Training Officer endorsement and not the Assessor endorsement.

I currently hold an Assessor Skillset qualification and are endorsed as an Assessor only, am I required to complete a supervision session?

o No, Assessors are not required to complete a supervision if already endorsed.

I currently hold a Certificate IV in Training and Assessment, am I required to complete a supervisory session? o No, the Supervisory Sessions are only required for Individuals who hold the Training Officer Skillset only.

What if I required further information regarding my supervison session? o Firstly, discuss the outcomes with your supervisor. If you require further information following this discussion,

contact your relevant Area Training and Assessment Officer.

How are the supervised session details recorded? o Details are noted on the Training Officer Award – Evidence Form. Should you require further information

contact your relevant Area Training and Assessment Officer.

Who appoints the supervisors? o The relevant Area Training and Assessment Officer.

Who will appoint the supervisor’s if we don’t have an Area Training and Assessment Officer? o The Manager Volunteer Member Training in conjunction with the Training and Assessment Executives.

What components are supervised during the supervision session? o Presenting Skills o Award Content o Use of Resources o Management of Participants o Flexible Delivery Style

What are the grading levels? o Low Training Skills/Knowledge o Medium Training Skills/Knowledge o High Training Skills/Knowledge

Am I able to sign off evidence as a Trainer during my supervision sessions? o No, only when a Trainee Trainer is deemed not to require supervision is able to sign off evidence. During the

supervision period the Supervisor conducting the session is required to sign off all evidence.

If I have further questions about the Supervisory Model, who can I contact? o Contact your relevant Area Training and Assessment Officer or LSV - Volunteer Training on

[email protected]

mailto:[email protected]

trainer skillset supervision handbook … · supervision required for the training officer. all...

Documents