train the trainer: tips for enhancing employee learning (presented at highedweb 2016)
TRANSCRIPT
KATIE SANTO WEB TRAINING & CONTENT SUPPORT SPECIALIST
DIGITAL COMMUNICATIONS GROUP
TIPS FOR ENHANCING EMPLOYEE LEARNINGTRAIN THE TRAINER
LET’S THATCHANGE
HOW?
caring
GIVE THEM A REASON TO
CARE
CARING QUESTIONS
CARING QUESTIONS• How does it apply to the mission statement of the university?
CARING QUESTIONS• How does it apply to the mission statement of the university?
• Why does the subject matter apply to them in their role?
CARING QUESTIONS• How does it apply to the mission statement of the university?
• Why does the subject matter apply to them in their role?
• How will it make their daily tasks easier?
CARING QUESTIONS• How does it apply to the mission statement of the university?
• Why does the subject matter apply to them in their role?
• How will it make their daily tasks easier?
• How will it save them time?
CARING QUESTIONS• How does it apply to the mission statement of the university?
• Why does the subject matter apply to them in their role?
• How will it make their daily tasks easier?
• How will it save them time?
• How will it save them money?
CARING QUESTIONS• How does it apply to the mission statement of the university?
• Why does the subject matter apply to them in their role?
• How will it make their daily tasks easier?
• How will it save them time?
• How will it save them money?
• How will it help drive traffic to their webpage?
CARING QUESTIONS• How does it apply to the mission statement of the university?
• Why does the subject matter apply to them in their role?
• How will it make their daily tasks easier?
• How will it save them time?
• How will it save them money?
• How will it help drive traffic to their webpage?
• How will it encourage end-users to open an email or click a link?
CARING QUESTIONS• How does it apply to the mission statement of the university?
• Why does the subject matter apply to them in their role?
• How will it make their daily tasks easier?
• How will it save them time?
• How will it save them money?
• How will it help drive traffic to their webpage?
• How will it encourage end-users to open an email or click a link?
• How will it spread awareness about their events?
How will it help them solve a problem they have been
unable to find a solution for?
Let your participants know why they should care about
what you have to say.
Let your participants know why they should care about
what you have to say.
And do so again when you have an important point to emphasize.
MAKE IT EASY FOR THEM TO
CARE
Making training accessible for participants will make
them more engaged.
How would you measure participant engagement?
CARING ACTIONS
CARING ACTIONS
• Create a sense of ownership around training
CARING ACTIONS
• Create a sense of ownership around training
‣ Survey participants about their training needs
CARING ACTIONS
• Create a sense of ownership around training
‣ Survey participants about their training needs
‣ Solicit feedback after each session
CARING ACTIONS
• Create a sense of ownership around training
‣ Survey participants about their training needs
‣ Solicit feedback after each session
‣ Implement feedback in future sessions
CARING ACTIONS
CARING ACTIONS
• Create a safe learning environment
CARING ACTIONS
• Create a safe learning environment
‣ Be respectful of your participants’ time
CARING ACTIONS
• Create a safe learning environment
‣ Be respectful of your participants’ time
‣ Acknowledge any hindrances to learning
CARING ACTIONS
• Create a safe learning environment
‣ Be respectful of your participants’ time
‣ Acknowledge any hindrances to learning
‣ Take advantage of open-ended questions
CARING ACTIONS
• Create a safe learning environment
‣ Be respectful of your participants’ time
‣ Acknowledge any hindrances to learning
‣ Take advantage of open-ended questions
‣ There is no such thing as a stupid question
CARING ACTIONS
CARING ACTIONS
• Create memorable learning experiences
CARING ACTIONS
• Create memorable learning experiences
‣ Remember that you set the tone of the training session
CARING ACTIONS
• Create memorable learning experiences
‣ Remember that you set the tone of the training session
‣ Watch out for monotone speaking, overloaded or loud slides, and lack of movement
CARING ACTIONS
• Create memorable learning experiences
‣ Remember that you set the tone of the training session
‣ Watch out for monotone speaking, overloaded or loud slides, and lack of movement
‣ Offer hands-on training whenever you can
CARING ACTIONS
• Create memorable learning experiences
‣ Remember that you set the tone of the training session
‣ Watch out for monotone speaking, overloaded or loud slides, and lack of movement
‣ Offer hands-on training whenever you can
‣ Consider using visuals when possible to provide variety within content delivery
Make it easy for participants to care about the material you’re teaching
so they feel more comfortable engaging with training.
SHOW THEM THAT YOU
CARE
HIGH TOUCH PORTION!
How can you show mutual buy-in and respect?
CARING BEHAVIORS
CARING BEHAVIORS
• Arrive early and stay late to talk to participants
CARING BEHAVIORS
• Arrive early and stay late to talk to participants
• Ask their names, departments, and project(s) they’re working on
CARING BEHAVIORS
• Arrive early and stay late to talk to participants
• Ask their names, departments, and project(s) they’re working on
• Call on participants by name when possible
CARING BEHAVIORS
• Arrive early and stay late to talk to participants
• Ask their names, departments, and project(s) they’re working on
• Call on participants by name when possible
• Listen to their questions for the concerns they raise
CARING BEHAVIORS
• Arrive early and stay late to talk to participants
• Ask their names, departments, and project(s) they’re working on
• Call on participants by name when possible
• Listen to their questions for the concerns they raise
• Acknowledge their concerns when answering questions
CARING BEHAVIORS
• Arrive early and stay late to talk to participants
• Ask their names, departments, and project(s) they’re working on
• Call on participants by name when possible
• Listen to their questions for the concerns they raise
• Acknowledge their concerns when answering questions
• Follow up with your participants within 1-2 days of training
Show participants that you care about them and their success
just as much as they do.
Show participants that you care about them and their success
just as much as they do.
Think about what you can doas a facilitator that will add
that extra sparkle.sparkle
THERE IS VALUEIN WHAT
TEACHYOU
GIVE THEM A REASON TO CARE
GIVE THEM A REASON TO CARE
MAKE IT EASY FOR THEM TO CARE
GIVE THEM A REASON TO CARE
MAKE IT EASY FOR THEM TO CARE
SHOW THEM THAT YOU CARE
WHAT QUESTIONS DO YOU HAVE?
RESOURCES:•Global Human Capital Trends 2016Deloitte University Presshttp://www.workdayrising.com/pdf/Deloitte_GlobalHumanCapitalTrends_2016_3.pdf
•Employee Engagement and CommitmentSociety for Human Resource Managementhttps://www.shrm.org/about/foundation/research/Documents/1006EmployeeEngagementOnlineReport.pdf
•Design Thinking Comes of Age by Jon KolkoHarvard Business Reviewhttps://hbr.org/2015/09/design-thinking-comes-of-age
•The Value of Training IBMhttps://www-304.ibm.com/services/learning/pdfs/IBMTraining-TheValueofTraining.pdf
•The Modern Corporate Learner by Nina BuikIBM Training and Skills Bloghttps://www.ibm.com/blogs/ibm-training/the-modern-corporate-learner/
•The Power of Influence in the Workplace by Jocelyn BérardGlobal Knowledge https://www.globalknowledge.com/ca-en/resources/resource-library/recorded-webinar/the-power-of-influence-in-the-workplace/
DIGITAL MEDIA COURTESY OF:
•parkjisun. Icon [SVG]. Noun Project. •S.,Showalter. Icon [SVG]. Noun Project. •F., Botero. Pope Leo X (After Raphael) [Painting]. •Doctor Who [Television series]. BBC America. •E., Kucharik. Care Bears [Cartoon]. American Greetings. •T., Phillips (Director). (2009). The Hangover [Film]. Warner Bros. Pictures. •C., Nolan (Director). (2010). Inception [Film]. Warner Bros. Pictures. •C., Columbus (Director). (2001). Harry Potter and the Sorcerer’s Stone [Film]. Warner Bros. Pictures.
•J., Moore (Director). (2012). Pitch Perfect [Film]. Universal Pictures. •Parks and Recreation [Television series]. NBC Universal.