Train-the-Trainer Manual

EN

Train-the-Trainer Manualexclusive for Balmain educators

2Train-the-Trainer manual for Balmain educators

Dear student,

Before you can participate on this Train-the-Trainer training, you've successfully completed all basic courses.(Color & Volume en Length & Volume)

Good luck!

3Train-the-Trainer manual for Balmain educators

Time guide day one

09:30 Welcome - Introduction of yourself - Agenda of today - What & what not to expect - House rules

09:35 Introduction - Students introduce themselves and explain why they follow this course

10:00 Theoretical part - Go through the theoretical part of the 'Color' training.

11:00 Break

11:15 Continuation theoretical part Color 13:00 Lunch

13:30 Theoretical part - Go through the theoretical part of the 'Length' training. 15:30 Test - Questions & Answers

16:15 Discuss theoretical exam 16:45 Discuss assignments for the next day

17:30 Closure

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Time guide day two

9:30 Welcome - Introduction of yourself - What & what not to expect 9:40 Student presentations

11:00 Break

11:15 Student presentations 13:15 Lunch

14:00 Student presentations

16:30 Evaluation •OneononeevaluationbytheMasterTrainer. •EvaluationofQuestions&Answersdayone •Certificates

17:00 Closure

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Student presentations

• Thestudentsarepresentingtheirlecturesonebyone.• Theywilllearnhowtopresentforagroupofpeople.• TheMasterTraineriscountingthepointsofinformation,whicharenamed.

Students give feedback on: • Givinginformation ___• Orderofinformation ___• Useofvoice ___• Materialuse ___• FeedbackonQuestions ___• Interaction ___• Bodylanguage ___• Action ___• Contactwiththeaudience ___

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Student presentations

At the end of day one the student gets homework.Two of the eight lectures given during the day have to be prepared by each student and presented the next morning:

• Givethestudentasubjectandtimetopreparehim/herself.• Tellthestudentthatthepresentationofeachlecturehastotakeabout10minutes.• Thestudentcanuseallmaterialtheyneedfortheirpresentation. This can be the flip-over we work with during our courses, material to show, a flip-over to write on, etc. Don’t tell they should use it, look at what they self think they should use.

Day two starts with the student presentations of the studied lectures of day one.

• Splitthegroupintwo,givegroup1and2anevaluationform.Thereare2differentforms. -Group1willfocuson:information, order, material use and feedback on comments. - Group 2 will focus on: interaction, body language, power and contact.• TheMasterTrainerhasanownformtofillinwithatotalevaluationofthepresentation.• Givethepresentersometimetopreparetheroom,theymightwanttochangetheseatingoftheotherstudents, move their flip-over or get electricity for the connector.• Afterthepresentation,thepresentergetsfeedbackfrombothgroups.• TheMasterTrainercoordinatesthefeedback.• TheevaluationwiththeMasterTrainertakesplaceoneonone.

You can find the evaluation forms in the enclosures.

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Presentation tips

Structure Content Techniques

AttentionCatch and hold

The beginning of the presentation has to draw the attention, catchy and short!

Select a suitable way to draw the at-tention.

InterestArouse

Keep it interesting while you work out the theme of the presentation

Make a pronouncement about some-thing that interests the students.Be interactive, let the students parti-cipate.

Desire In this part you create a 'desire' for more.

Tellabouttheadvantagesandprofits.In this part you should only focus on positive aspects

Action The purpose of the presentation is to convince the students of the product-advantages and create a bigger market by this.

Tell about continuation courses and why this is important.Tell about the web site, here you can findproductinformationandspecialoffers.

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The presentation

Preparation • Makeascriptwithheadwords. • ForwhoamIdoingapresentation. • Whatisgoingonin'their'world? • Whatismygoal. • Howmanyparticipantsarethere? • Makeanarrangementfortheroom,whatarethepossibilities. • Makeanarrangementforthetoolsyouwilluse. • Whichmaterialispresentintheroom,whatdoIbringmyself.

Opening • Introduceyourself. • Settargetandprospects. • Program(what do we discuss). • Procedure(rules for asking questions etc.). • Timeschedule. • Houserules. • Controlquestion:'Arethereanyquestionsatthismoment?'

PresentationOftenpeoplethinkthatgivingapresentationisverydifficult,itiseasierthanyouthinkifyouareawareofthefollowing: • Actprofessionalwhileyoupresent. • Lookatpresentingasaprivilege,apossibilitytoshareyourknowledge. • Makeapositivefirstimpression. • Keepcontrol. • Useallyoursenses. • Beawareofyourpersonalpresentation. - Attitude -Useofyourvoice. - Keep eye contact. - Stay yourself, do not act different. • Useyourvoicetherightway, - Speak a little higher than normal. - Speak steady. -Usesmallbreaksinyourpresentation,justbeforeandafterimportantissues. • Reactcorrectonquestionsandalwaysserious. • Keepattentionofthestudents! -Usehumour. - Visualize. -Preventdistractionbyattitude,appearance,etc. • Noticesignalsfromthestudents(feedback). • Involvethestudentswiththepresentation.

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DiscussionStart a discussion by asking: • 'Whowillgivethefirstcomments'.or: • Useinformationquestionswiththe'w-questions':why, who, which, when, what, where

Closure: • Tryifthestudentscansummarizethecoursebyaskingquestionslike: - 'Howdoyouthinkabout...now?' - 'Whichplacedoyougiveextensionsnow?' - 'Whatdoyouthinkaboutthetraining? - 'Whatdoyouadviseinyoursalon?' • Makeconclusions.

Thank the students for their attention and inform them about continuation courses.

Practical tips for before and during the presentation

1. Prevent surprises by a good preparation and arrive in ample time. • Collectinformationaboutthegroupofpeople. • Checktheneededmaterials. • Practice.

2. Reduce tension by: • Deepandevenbreathingduringafewminutesbeforethepresentation. Repeatthisduringtheintroduction. This makes you feel relaxed. • Focussingonlyontheintroduction,therestwillfollow. • Gettingsomethingtodoatthebeginningofthepresentation(forexample,writeonaflip-over).

3. Do not feel like you are alone in front of a big group, by making contact with the group. • Talktosomeoftheparticipantsbeforethepresentation. Thismakesitfeellikeyouhavesomeacquaintancesin'theaudience'. • Makeyourselflookingattheaudience,makeeyecontact. • Adjustyourselftotheaudience,clothesetc,(peoplelikepeoplelikethemselves).

4. Use the following tools if needed: • Makeascenarioorscript,whichyoucanuseifyouloosethethreadofyourstory. - If you loose your thread you can summarize what you told before, while you look in your script what comes next. • Ifyoumakeamistakeorhaveaslipofthetongueyoucancorrectthisbysaying:'letmeputitinanotherway....' • Areyouastartingpresenter?Putatableinfrontofyou. - This makes you feel secure. - If you get more experience you will move through the area. • Focusonwillingandinterestedpeopleintheaudience.Theycanhelpyoubyaskingquestionsandmakeyoufeelsecure.

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Questions and answers

General Questions & Product knowledge

1. Inwhich4(major)categoriesareBalmainproductsdivided?_______________________________________________

_______________________________________________________________________________________________

2. Explainpre-bonded_______________________________________________________________________________

_______________________________________________________________________________________________

3. NamethetargetgroupsforFill-Inextensionsand/orDoubleHair.(min. 3 answers) ______________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

4. HowmanydegreesistheheatofthePlug&Playconnector?

_______________________________________________________________________________________________

5. Whatisthepurposeoftheprotectordisc?(2 answers)

_______________________________________________________________________________________________

_______________________________________________________________________________________________

6. Whydoestheclients'hairneedtobecleanbeforeyouapplyextensions? ____________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

7. WhatisaQuickRemover?_________________________________________________________________________

_______________________________________________________________________________________________

8. WhatisthedifferencebetweenDissolventGelandDissolvent?_____________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

9. WhatarePlusbondsandwhatcantheybeusedfor?_____________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

10. WhatspecialcharacteristichasthePlug&PlayBag?______________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

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11. Whichlengthsareavailableinextensions?

•Fill-Inextensions: _______________________________________________________________________________

•Fill-InSoftRingextensions________________________________________________________________________

•DoubleHair :___________________________________________________________________________________

•DoubleHairStrip:_______________________________________________________________________________

_______________________________________________________________________________________________

12. Areallextensionsre-usable? ________________________________________________________________________

13. Howoftencanyoure-useDoubleHair?_______________________________________________________________

14. Whataremicroextensionswhataretheyusedfor? _____________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

15. What is aMicroConnector?________________________________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

16. NameanadvantageandadisadvantageofMemory®Hair. ________________________________________________

_______________________________________________________________________________________________

17. Nameadisadvantageoffiberhair. ___________________________________________________________________

_______________________________________________________________________________________________

18. Howmanyhairsdoyouapproximatelylooseinoneday?__________________________________________________

19. Whatistheaveragelossofextensionsforafull-lengtheningwithFill-Inextensions? _____________________________

_______________________________________________________________________________________________

20. Howmanydaysshouldyouwaitbeforeapplyingextensions/DoubleHairaftercoloringorpermingtheclientsownhair?

_______________________________________________________________________________________________

21. Which2marketsaremostinfluencedbytrends?________________________________________________________

_______________________________________________________________________________________________

22. DescribeaFill-Inextension._________________________________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

23. DescribeaDoubleHair.____________________________________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

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24. ApproximatelyhowmanyFill-InextensionsequaloneDoubleHair? _________________________________________

AndoneDoubleHairStrip?_________________________________________________________________________

AndoneDoubleHairColor?________________________________________________________________________

25. Whatisamicrobond?_____________________________________________________________________________

_______________________________________________________________________________________________

26. Whatisacolorring?_______________________________________________________________________________

_______________________________________________________________________________________________

27. WhatissospecialaboutFill-InSoftRingextensions?_____________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

28. Canyouplaceextensionsonwethair? ________________________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

Consultation Questions & Product Knowledge

29. Name4questionsyouwouldaskduringtheconsultationwiththeclient._____________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

30. Asix-year-oldgirlwantstohavepinkextensions.Whatmarket/targetgroupitthis. _____________________________

_______________________________________________________________________________________________

31. A70-year-oldladyhasthinninghairandwantstohavemorehair.Whatmarket/targetgroupisthis? _______________

_______________________________________________________________________________________________

32. Whydoyouneedaconsultationappointment? _________________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

33. Whydoyouneedtoknowwhethertheclientispregnantorhasjustgivenbirth? ______________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

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34. Whydoyouneedtoknowwhethertheclienthas(sufferedfrom)hairlossproblems? __________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

35. Whydoyouneedtoknowwhethertheclienthasasensitiveskin? _________________________________________

_______________________________________________________________________________________________

36. Whatcanyouconcludefromyourclientslifestyle? ______________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

37. Whydoyouneedtodiscussthehaircareinstructionsbeforetheapplication? _________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________ .

38. WhatcanyoutellaboutwhetherextensionsorDoubleHairwilldamagetheclient’sownhair._____________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________ .

39. Isitpossiblethattheclientremovestheextension/DoubleHairherself? ______________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

40. Whydoestheclientneedtocomebackafterapproximately2weeks? ______________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

41. WhendoesBalmainoffer6monthsguaranteeonthehair? _______________________________________________

_______________________________________________________________________________________________

42. Whydoyouhaveare-applicationappointmentandwhen? ________________________________________________

_______________________________________________________________________________________________

Hair care & maintenance Questions

43. Canthehairwithextensions/DoubleHairbecombed?____________________________________________________

_______________________________________________________________________________________________

44. Whatshouldaclientdowhenshegoestosleepwithextensions/DoubleHair? ________________________________

_______________________________________________________________________________________________

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45. Whatmeansthe6monthsguarantee?________________________________________________________________

_______________________________________________________________________________________________

46. IsitOKtosleepwithwethairwhenextensionsareworn?Why? ___________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

47. Whenwouldyouadvisetoputthehairupinaponytail? _________________________________________________

_______________________________________________________________________________________________

48. What kind of brush do you use for the aftercare of extensionsorDoubleHair?________________________________

_______________________________________________________________________________________________

49. Whydoyouhavetotieyourhairwhenyougotobedorwhengotosport? _________________________________

_______________________________________________________________________________________________

50. How long is the guarantee that you have on the extensionsorDoubleHair?__________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

51. If the hair feels dry you can apply Balmain Hair Mask.Whereonthehairdoyouapplythis? ______________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

52. Can I use a blow-dryer to dry the (human) hair extensionsorDoubleHair?___________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

53. Can you use blow dryer, a curling iron or flattening iron on HumanHairextensions/DoubleHair?Howdoyouprotectthehair?

_______________________________________________________________________________________________

_______________________________________________________________________________________________

54. Cantheclientcolorherownhairwhilewearingextensions? _______________________________________________

_______________________________________________________________________________________________

55. Whatisthebestheadpositiontorinseoutthecleanserorconditioner? ____________________________________

_______________________________________________________________________________________________

56. Whyisthereaspecialextensionbrush? _______________________________________________________________

_______________________________________________________________________________________________

57. Whereonthehairdoyoustartbrushing? _____________________________________________________________

58. Whydoyoutellthatitispossiblethat10%oftheextensionscanslideout? __________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

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Technical questions

59. Whatistheminimumlengththeclient’shairshouldbetoapplyextensions? __________________________________

_______________________________________________________________________________________________

60. What'stherecommendeddistancefromthescalpwhenapplyingextensions? _________________________________

AndwithDoubleHair? ____________________________________________________________________________

61. What'stherecommendeddistancefromthecontourlinewhenapplyingextensions? ___________________________

_______________________________________________________________________________________________

62. Therearenumbersindicatedontheontheprotectordisc.Whichnumbershouldyouusewhenplacinghairextensions?

_______________________________________________________________________________________________

63. Whatsizeshouldthesectionofownhairbetoapplyaregularextension? ____________________________________

64. Doyouapplyextensionsindryorwethair?Why? ______________________________________________________

65. Afterblow-dryingthehair,youneedcoolthehair.Whyisthis? _____________________________________________

_______________________________________________________________________________________________

66. Whatpercentage‘hydrogeneperoxide’doyouusemaxwhencoloringtheextensionsbeforetheattachment?_______

_______________________________________________________________________________________________

67. Namethe3differenttypesofhairwhichBalmainHairusesforherproducts. _________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

68. CanextensionsorDoubleHairbebleached? ___________________________________________________________

_______________________________________________________________________________________________

69. CanextensionsorDoubleHairbepermed? ____________________________________________________________

_______________________________________________________________________________________________

70. WhenextensionsorDoubleHairarepre-colored,doyouuseadarkerorlightercolorlevel?

_______________________________________________________________________________________________

_______________________________________________________________________________________________

71. Whathappenswithfiberextensionswhenheatisapplied? ________________________________________________

_______________________________________________________________________________________________

72. Whydoesthebondhavetobeclosedproperlyatthetop? _______________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

73. Whatshapeisusedwhensectioningtheownhairforapplyingtheextension? _________________________________

_______________________________________________________________________________________________

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74. WheredoyoustartapplyingextensionsorDoubleHairwhendoingafull-lengthening? __________________________

_______________________________________________________________________________________________

75. What'stheminimumdistancebetweentherowsofextensionsorDoubleHair?________________________________

76. What'sthenameforplacingextensionsveryclosenexttoeachother?Whendoyouusethis? ___________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

77. How do you callplacingextensionsnexttoeachotherwithaspaceofownhairinbetween?Whendoyouusethis?

_______________________________________________________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

78. What'sthenameforrandomlyplacingextensions?Whendoyouusethis?____________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

79. Why do you need to pre-cut the clients hair? __________________________________________________________

_______________________________________________________________________________________________

80. Which two parts of the hair decide the right color matching. ______________________________________________

_______________________________________________________________________________________________

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Evaluation form group 1

Presenter :__________________________________________ Lectures:_______________________________________

Markthefollowingpartsofthepresentationfrom1-10

Topic Mark Motivation

Giving information _____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________

Order of information _____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________

Use of voice _____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________

Material use _____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________

Feedback on questions _____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________

Over all _____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________

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Evaluation form group 2

Presenter :__________________________________________ Lectures:_______________________________________

Markthefollowingpartsofthepresentationfrom1-10

Topic Mark Motivation

Interaction _____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________

Body language _____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________

Action _____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________

Contact with the group _____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________

Over all _____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________

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Evaluation form Master Trainer

NameMasterTrainer_________________________________ Date:__________________________________________

Presenter :__________________________________________ Lectures:_______________________________________

Markthefollowingpartsofthepresentationfrom1-10

Topic Mark Motivation

Giving information _____________________________________________________________

_________________________________________________

Order of information _____________________________________________________________

_________________________________________________

Use of voice _____________________________________________________________

_________________________________________________

Material use _____________________________________________________________

_________________________________________________

Feedback on questions _____________________________________________________________

_________________________________________________

Interaction _____________________________________________________________

_________________________________________________

Body language _____________________________________________________________

_________________________________________________

Action _____________________________________________________________

_________________________________________________

Contact with the group _____________________________________________________________

_________________________________________________

Over all _____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

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