tracking of returns

Tracking returns

In this module we will discuss :-

1 How to track returns?A. How to track return before delivery on seller panel ?B. How to check your cancelled orders on seller panel ?C. How to track return after delivery on seller panel ?

How to check return before delivery on seller panel? (1/5)

Click on Date filter to check the cancelled orders of specific date range

Click on Returns before delivery tab to check the orders which are cancelled before the delivery

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Tracking Returns A Tracking return before delivery1

When a product is cancelled by a customer after shipping, you can check it in Returns Before Delivery stage

Click on Returns1

Note – You can raise ticket for Return before delivery POD (proof of delivery) within 10 days from the date of Return before delivery marked. Ticket raised beyond 10 days from the date will not be entertained.

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Click on select filter to apply the status filter

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Here you can check details of selected returned before delivery orders

Return Initiated-When customer requests for a return while the product is in transit, you’ll be able to see the product here

Click on All to view all your Return before delivery orders

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Return Delivered-When after cancellation , product gets delivered to you, you can view it under Return Delivered.

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Here you can check the status of your raised claim

Click on dispute details to check the status of raised claim

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Reason of raised dispute

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Here you check the status of your dispute. Status of dispute can be categorized under the following :

Pending- We have started working on your initiated request

In-process- The request is approved and the amount will be credited to your bank account within 5 business days.

Paid- Claim amount has been credited in your account

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Here you can check the claim amount which will be credited to you for this dispute

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How to check your cancelled orders on seller panel? (1/2)

Tracking Returns B Check cancelled orders1

When a product is cancelled by a customer before shipping, you can check your orders in cancelledstage

Click on By user before shipping from the dropdown list –Here you can view your orders when customer cancels the product before shipping

Click on orders

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How to check your cancelled orders on seller panel? (2/2)

Click on Download CSV of all orders to download all the detailed information regarding all cancelled orders

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Tracking Returns1

You can get a detailed file on cancellations by downloading a csv of the selected orders

B Check cancelled orders

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Click on download Invoice to its download invoice

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Here you can check individual order details

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How to check return after delivery on seller panel ? (1/13)

Click on Returns tab1

Tracking Returns C Tracking return after delivery1

You can check your return after delivery orders on seller panel in returns tab -

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Click on date filter to view the return orders of specific date range

Click on Returns after delivery tab to check the orders which are return requested after the delivery

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The available search options are order id, product id, item id, tracking number, shipper, warehouse and status

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Tracking Returns C Tracking return after delivery1

You can also filter your search for returns by selecting one option at a time from various options available within the SEARCH drop-down list-

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There are five different sections:• Approved• Picked• RPC• Returned• All

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Tracking Returns Tracking return after delivery1

Let’s learn how all stages of return after delivery tab work -

Note- In this stage , all return stages are also known as return after delivery stages.

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Click the Approved tab to view the details of orders in the return requested stageYou can also see the reasons of returns

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In approved stage, you can check all return requested orders which are approved by Paytm

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In picked stage, you can check all retuned orders picked by the courier partner

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Click the Picked tab to view the details of orders picked by the courier partner from the customer

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View details of the courier by clicking on return courier AWB no.

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Return processing center is a physical hub where the merchandise returned by the customer is brought for quality check before it is dispatched further to you

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Four stages of RPC

• All

• RPC Received

• RPC Shipped

• Liquidated

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Tracking Returns Tracking return after delivery1 C

Click on All : view all the stages of RPC

Click on RPC receivedto view return products at RPC

• If product is QC passed, your product will move to RPC shipped

• If your product is QC failed, it will be liquidated

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Here you can check status of the order

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Click on Returnedtab to view the details of returns delivered back to you

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If you have any issue then click on Raise Claim to raise your ticket against that order

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When a returned product is successfully delivered back to you, the status of the order changes to return delivered

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Fill all the mandatory details for raising the claim

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Click on submit 9c

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Click on dispute details to view the status of your claim

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Here you can check the status of your raised claim

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Reason of raised dispute

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Here you check the status of your dispute. Status of dispute can be categorized under the following :

Pending- We have started working on your initiated request

In-process- The request is approved and the amount will be credited to your bank account within 5 business days.

Paid- Claim amount has been credited in your account

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Here you can check the claim amount which will be credited to you for this dispute

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Click on All tab to view the detailed stages of all return orders

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Click on Download Order csv to download the detailed csv of return orders

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Thank you!For any query please raise a ticket on support

tracking of returns

Business