10/28/19

1

Date%(Do%not%change%font)

Enhancing Communication

and Patient Satisfaction:

Bedside Shift Report

Objective

• Discuss the impact of the bedside shift report in improving patient-nurse communication.

Guthrie Cortland Medical Center

10/28/19

2

Shift Report

Almost in the patient’s room

Bedside Shift Report

• In the patient’s room

• Including patient and family

• Assessment of patient and environment

• Safe high quality communication

• Great catches

• Improves nurse patient communication

10/28/19

3

4 Disciplines of Execution

4 Disciplines of Execution

• Focus on Wildly Important

• Act

• Keep a Compelling Scoreboard

• Cadence of Accountability

10/28/19

4

Accountability

• Nurse Leader Rounding

• Patient Experience Officer Visits

• CNO Rounding

• Celebrations

52%

59%

75%

63%66%

78%72%

66%71%

0%

10 %

20 %

30 %

40 %

50 %

60 %

70 %

80 %

90 %

J anu

ary

February

March

April

May

J une J u

l y

August

Sept ember

October

Novem

ber

Decem

ber

2EEBedsideEReportEGivenE

Challenges

• Patient sleeping

• Family members

• HIPPA

• This is not how we have always done it

• Takes more time

• Two reports

Patient Comments

• I loved it! I liked being asked if

everything sounded right.

• I like knowing that all of my information is

passed on to the next nurse.

• Is that what they did in the corner of the room?

• We loved it! The bedside shift report kept us well informed.

10/28/19

5

Questions?