tqm at minda

8/4/2019 TQM AT MINDA

1/14

1 INSTITUTE OF PRODUCTIVITY & MANAGEMENT, MEERUT

SUBMITTED IN THE PARTIAL FULFILLMENT OF

THE REQUIREMENT FOR THE AWARD OF POST

GRADUATE DIPLOMA IN MANAGEMENT

SUBMITTED TO

RESP. MISS RASHMI

MAM

FACULTY, IPM MEERUT

SUBMITTED BY

VIVEK RANJAN

IPM MEERUT

BATCH: 2010-2012

INSTITUTE OF PRODUCTIVITY & MANAGEMENT

RESOURCE HOUSE

POCKET G PALLAVPURAM-I

MEERUT-25010

SUMMER INTERNSHIP REPORT

ON

TOTAL QUALITY MANAGEMENT


2/14


PROJECT TITLE

Total Quality Management at Minda Industries Ltd. (Lighting Division

Sonepat).

OBJECTIVES OF THE PROJECT

To study the various approaches of Total Quality Management at Minda

Industries Ltd. (Lighting Division).

To understand the implementation of quality standards at various

departments.

To know how quality standards are measured.

To study the benefits of TQM in the organization.

To understand the training and development procedure of TQM.

To know how TQM is analyzed.

NAME OF THE COMPANY

Minda Industries Ltd. (Lighting Division) Sonepat.

DURATION

1STJUNE, 2010 TO 31STJULY, 2010

AREA

Sonepat, Haryana.


3/14


RESEARCH METHODOLOGY

RESEARCH DESIGN

Descriptive ResearchLiterature survey.

Experience survey.

METHOD OF DATA COLLECTION

Primary dataInterview.

Secondary DataCompany manual and official publication, past records,

internal files, journals, Studies made by research

institutions, etc.

SAMPLING PROCEDURE

Judgment sampling.CONTACT METHOD

Personal Interview.SAMPLE SIZE

25


4/14


TOTAL QUALITY MANAGEMENT

Traditional thinking would say that quality is conformance to specification;

that is, does the product do what it was designed to do? Some feel that this

definition is the only meaningful definition of quality; because conformance

is something that can be measured.

TQM is a management philosophy, a paradigm, a continuous improvement

approach to doing business through a new management model. The TQM

philosophy evolved from the continuous improvement philosophy with a

focus on quality as the main dimension of business. Under TQM,

emphasizing the quality of the product or service predominates. TQM

expands beyond statistical process control to embrace a wider scope of

management activities of how we manage people and organizations by

focusing on the entire process, not just simple measurements.

QUALITY CERTIFICATION

ISO : 9001:1994

The term ISO refers to the International Organization for Standardization

and is originally derived from the Greek word ISOS, which means equal. The

mission of the ISO organization is to promote the development of

standardization and the related activities in the global market place, to

simplify the international exchange of goods and services and to develop the

co-operation in the spheres of intellectual, scientific, technological and

economic activities. Because of this, it is possible to order products from all

over the world while referring to the appropriate standard and getting

exactly what is needed. If not, then the standard will tell who is right and

who is wrong and has to correct the product.


5/14


ISO/TS 16949:2002

ISO/TS 16949:2002 is an ISO Technical Specification. The International

Automotive Task Force (IATF), which consists of an international group of

vehicle manufacturers, plus national trade associations, wrote

ISO/TS16949:2002 in conjunction with the International Organization for

Standardization (ISO). This specification aligns existing American (QS-

9000), German (VDA6.1), French (EAQF) and Italian (AVSQ) automotive

quality systems standards within the global automotive industry.

ISO/TS16949:2002 CUSTOMER-SPECIFIC REQUIREMENTS

With the release of ISO/TS 16949:2002, there came sweeping changes to

the way organizations need to implement, maintain, and continually improve

their quality management systems. Gone is the day when the primary

emphasis was: Say what you doand do what you say.


6/14


5-S

Cleanliness is next to godliness. Everyone, including animals prefers

cleanliness. Many organizations, particularly manufacturing sectors, have

overgrown their premises, because of increase production, increased man

power, accumulation of materials and machinery over years of production

activity. This has led to cluttered, undirty workplaces with increased risk of

accidents.

1STS

SEIRI (SORTING OUT)

Distinguish the necessary things from the unnecessary and dispose of the

unnecessary. This is the priority area.

2ND S

SEITON (STRAIGHTEN/SYSTEMATIC ARRANGEMENT)

Arrange the necessary items in an orderly fashion so they are easily

accessed and selected for use.

3RD S

SEISO (SCRUB)

Clean your workplace to keep floors and equipment tidy.

4THS

SEIKETSU (STANDARDIZATION)

Continually maintain the order, neatness and cleanliness.


7/14


5THS

SHITSUKE (SUSTAIN/SELF DECIPLINE)

Do things spontaneously without being told. Train everyone in the

workplace to follow good work habits so that it is a matter of personal pride

and self-respect.


8/14


KAI-ZEN

Kaizen is the name given by the Japanese to continuous improvement.

Continuous improvement really means continuous incremental

improvement. Kai means change, and zen means good Kaizen means

making changes for the better on a continual, never-ending basis. "Not a

day should go without some kind of improvement being made somewhere in

the company. Kaizen refers to improvement of both processes and people.

In fact Kaizen philosophy aims at improving all aspects of an

organization all the time.

Good is never good enough; kaizen is a never-ending journey to

excellence.


9/14


POKA-YOKE

Poka-Yoke is the Japanese word for mistake profing, it discriminates

between mistake and defects. It is a mechanism that prevents a mistake

from being made which is obvious at a glance. Poka meaning inadvertent

errors and Yokeru meaning to prevent. Defects in production may be due to

omitted processing or operations, processing errors equipment set-up errors,

missing parts/components wrong parts/components and adjustment errors.

Source Inspection.

100% Inspection.

Immediate Action.


10/14


3-M

MUDA: Non-value added or waste.

MURI: Overburden.

MURA: Unevenness.

DEPARTMENT DISPLAY SYSTEM

Department Communication Boards

Targer V/S Actuaal Board.

Improvement Board.

Skill Board.


11/14


FINDINGS

In this project I found that the Total Quality Management is very

important in todays competitive environment and only the

implementation is not important controlling and proper evaluation is

equally important. I found that the tools which are used for the

evaluation is simple, unbiased and easy to understand. Quality report

is generated in every two months, six audits are done in a year and on

the basis of evaluation employees are given rewards and recognitions.

Companies recognize the need to improve their business performance

and customizing Total Quality Management principles and practices to

suit their own particular needs and circumstances and building their

own internal programmes. This has avoided the potential dangers of

the "grand programme" and jargon that can alienate the employees.

The principles of Total Quality Management are as relevant to work

process management today as they have ever been, particularly when

considered alongside learning from other techniques such as lean

manufacturing. It is essential that programmes are structured to meet

the needs and situations of individual companies. Whilst some may

benefit from a fully integrated programme, others have realized that

there are significant payoffs to be gained from a more modest or

tailored approach designed to solve specific problems or achieve

defined, targeted improvements. The scope and scale are up to the

client company to choose.


12/14


RECOMMENDATION

Just In Time.

Process Control.

Jidoka.

Business process reengineering.


13/14


LIMITATION

This study is done at Minda Industries Ltd. (Lighting Division) Sonepat,

so the information mentioned in this report specifically limited to this

organization. Mentioned information may vary in case it is compared

to a different organization. But the basic concept of Total Quality

Management is same as I have studied.

I was allowed to attain the meeting everyday in the morning at 11.00

where I learned a lot about decision making and controlling the

process and flow of materials. But this is considered as the confidential

information and I am not authorized to explain the same.

I visited all the various departments in this organization and

interviewed few people about the quality implementation and training

and development which take place in the department frequently, but I

am not able to the procedure and the various materials which they use

to train people for quality assurance.

Few people didn't took the interview seriously and replied in a very

casual way and didn't show the interest, most of the time while asking

question they answered like what would you know after knowing this

or this is none of my business, so most of my queries were not

answered properly.


14/14


CONCLUSION

In the competitive business environment, growth of any organization would

entirely depend upon customer appreciation and loyalty it can command.

These can be ensured only by offering products and services of high quality

on a durable basis. Therefore, continuous enhancement of quality on a

sustaining basis has become essential for the prosperity of any business

organization at present and in the future as well.

Management of quality is important both for manufacturing and services

organizations. For most business organization today, superior quality is at

the core of their business strategy. Attaining near-perfect quality of

products/services is seen as a principal means of capturing market shares

and profitability in global competition. Achieving superior product/services

quality within a business requires a long-term process of changing the

fundamental culture of the organization.

Today, managers of many manufacturing and services organization have

overhauled the structure of their organization, changed their organization

climates and redirected their product/service quality programs towards

becoming global quality leaders, through an effort that is known as "Total

Quality Management".

tqm at minda

Documents