tp13 018.pdf

7/28/2019 TP13 018.pdf

http://slidepdf.com/reader/full/tp13-018pdf 1/9

Support Filename: TP13 018Date: 01-17-13

of 9

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

imageRUNNER ADVANCE C5051/C5045/C5035/C5030 V2

SUBJECT:Introducing the Release of System Software Package v73.10.01 V2

GENERAL:

This Technical Publication is to inform the field on the release of System Software Package v73.10.01 V2for the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 copiers which addresses Field Claims,

Service Mode and Specification Changes.

When updating to any imageRUNNER ADVANCE C5051 V2 series firmware and animagePASS-B1 is attached, Fiery patch "1-19Q9Q0" is necessary. It resolves an issue where a jam

is reported at the ADF when a ColorCal calibration is attempted. Please refer to (TP11 035.pdf)

for more information.

Fiery patch 1-1E1O4X has been released to address an issue where pixilization and gray boxes areobserved around low resolution images when performing a ColorCal calibration. Please refer to

(TP12 060.pdf) for more information.

An Executable file has been created which contains the following:

DescriptionimageRUNNER ADVANCE

C5051/C5045/C5035/C5030 V2

System Software Package v73.10.01 V2

MN-Cont v73.10

Language v73.10 (JEFIGS)*

DCON v68.03

RCONv24.01 (1 Pass)

v23.02 (Reversing Type)

MEAP Administration Software v04.80e-Support

SSOHLogin v2.4.0

MEAP v73.07

Copy-AP v73.01

Box-AP v73.01

Send-AP v70.01

Intro-AP v51.01

RUI v73.04 (JEFIGS)*

RPTL-AP v73.04

OCR v30.01

TTS v04.01 (JEFIG)*

ASR v04.01

.

Note 1:Note 1:

Note 2:

7/28/2019 TP13 018.pdf



of 9

DescriptionimageRUNNER ADVANCE

C5051/C5045/C5035/C5030 V2Media v05.04

WebDAV v65.04

Web-Browser v50.12

S-LNG v70.02

BCT v00.58

G3 Fax Board-AE1 v02.06

HDD v06.20

Keyv03.03 (Key)

v03.03 (CA)

Staple/ Booklet Finisher-C1v13.02 (Stacker)

v09.01 (Saddle)

External 2/3 Hole Puncher-B1 EXP_B1 v05.01 (Controller) DL Tool

Inner Finisher-A1 v16.01Service Support Tool v4.72Ek e-Support

Service Support Tool Manual v4.72Ek e-Support (Rev. 0)

Refer to the remainder of this Technical Publication for details about this new System Software Package

v73.10.01 V2 for the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 copier.

Content Delivery System: (CDS)

CDS is a service infrastructure where the system software is pushed to the imageRUNNER ADVANCE

C5051/ C5045/ C5035/ C5030 by ways of the internet.

Service Support Tool:To manually upgrade the System Software other than the use of CDS, the “Assist Mode” button and

“Single” mode, are the only way to perform a full upgrade with the use of the Service Support Tool

v4.32Ey or higher.

USB Flash Drive:Flashing the System Software by use of a USB Flash Drive is supported.

Canon Latin America., Inc. is providing the latest “Executable” (.EXE) System Software files described in

this technical publication for download only from the CLA Support website for each authorized

imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 series distributor.

EXPORT RESTRICTIONS:

This system software will not be exported from the United States except in strict accordance with the

Export Administration Regulations of the U.S. Department of Commerce and other U.S. laws and

regulations controlling exports from the United States.

* For abbreviations, see the last page of the Technical Publication

Note:

7/28/2019 TP13 018.pdf



of 9

DETAILS:

The following changes occur when upgrading the MN-CONT of the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 copiers from v70.08.03 to v73.10 V2:

No. Description

1

[Measures for a field claim]

Modification of an error when a document feed jam occurs on the reverse type DADF,

the operation cannot be performed with "Waiting (scn.)" being displayed.

2

[Modification of an error]

Modification of an error where printing is suspended due to a Tray Full in the case of

printing a PDL job, the operation from the UI can be performed but the UI freezes up.

3


Modification of an error where a jam display cannot be reset when a jam occurs by

opening the DADF during redial waiting in a FAX direct transmission.

4

[Measures for a field claim]Modification of an error where the connection/disconnection event of the USB card

reader is not notified to a MEAP application in a specific condition when the device

moves to Sleep mode.

5

[Specification change]

The basis weight of 1-sided coated paper 2 and 2-sided coated paper 2 is changed as

follows.

<Basis weight change>

164 to 209g/m2 -> 164 to 216g/m2

6


The setting value in the following service mode has been changed.

Service Mode (Lv1):

>COPIER >OPTION >NETWORK >IPMTU<Before changed>

1 to 7: Unused

8: 1300 byte

9: 1400 byte

10: 1500 byte (Default)

<After changed>

1: 600 byte

2: 700 byte

3: 800 byte

4: 900 byte

5: 1000 byte

6: 1100 byte

7: 1200 byte

8: 1300 byte

9: 1400 byte

10: 1500 byte (Default)

7


Modification of an error where the information of the consumables is initialized afterrecovery from Sleep mode.

7/28/2019 TP13 018.pdf



of 9

No. Description

8

[Measures for a field claim]Modification of an error where when image rotation and reduction are executed at the

same time, an unnecessary line appears on an output image since the image data is

reduced by the reduction ratio calculated based on the image information prior to

rotation.

9


Modification of an error where character optimization processing is performed on a

portion of the data in Illustrator CS4, causing incorrect drawing.

10


Modification of an error where when printing is performed with a UFR II driver under

the following setting conditions for a ruled line in Word, an incorrect drawing such as

a line being missed or becoming a different color occurs.

<Setting conditions>

- Line type: the finest dashed line- Line color: other than black

- Line thickness: not greater than 1.5pt

11


Modification of an error where upon printing of data in which a command for font

permanent registration is used, a "PDL PCL DL Memory Full Error" occurs.

12


Modification of an error where during specific PCL data, a command in the macro

cannot be interpreted correctly, causing printing to be stopped during execution.

13


Modification of an error where when a portion of data in Illustrator 9.02 and CS2/3 is

printed, a portion of the image is missed.

14


Modification of error where label printing cannot be performed properly from acustom application.

15[Modification of a field claim]

Modification of an error where an error occurs when TIFF data is printed using FTP.

16

[Specification change]

Change has been made so that a key being pressed on the soft keyboard is not

displayed during use of the remote operation kit.

7/28/2019 TP13 018.pdf



of 9

The following changes occur when upgrading the LANG of the imageRUNNER ADVANCE C5051/

C5045/ C5035/ C5030 copiers from v70.08 to v73.10:The following changes occur when upgrading the MEAP of the imageRUNNER ADVANCE C5051/

C5045/ C5035/ C5030 copiers from v70.02 to v73.07:

The following changes occur when upgrading the COPY-AP of the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 copiers from v70.01 to v73.01:

The following changes occur when upgrading the BOX-AP of the imageRUNNER ADVANCE C5051/


The following changes occur when upgrading the RUI of the imageRUNNER ADVANCE C5051/ C5045/

C5035/ C5030 copiers from v65.01 to v73.04:

The following changes occur when upgrading the RPTL-AP of the imageRUNNER ADVANCE C5051/

C5045/ C5035/ C5030 copiers from v65.01 to v73.04:The following changes occur when upgrading the MEDIA of the imageRUNNER ADVANCE C5051/


The following changes occur when upgrading the S-LNG of the imageRUNNER ADVANCE C5051/


The following changes occur when upgrading the DCON of the imageRUNNER ADVANCE C5051/


No. Description

1

[Service Mode]

When an "0CF1" jam occurs, the display of "0CF1" can be changed to the error

display with the following service mode setting.

Service Mode (Lv2)

>COPIER >OPTION >CUSTOM >DEV-SP2: bit0

0: Jam display

1: Error display

[Error codes]

E007-0101: Fixing belt HP detection error

E007-0102: Pressure belt HP detection error

E009-xxxx: Fixing pressure release errorE012-xxxx: Drum ITB rotation detection error

E014-xxxx: Fixing motor lock detection error

E015-xxxx: Decurler adjustment motor HP error

E074-0001: Primary transfer detachment/attachment error

E077-0001: Secondary transfer detachment/attachment error

E100-xxxx: Laser scanner motor BD error

E110-xxxx: Laser scanner motor FG error

E197-01xx: Communication with video ASIC timeout error

No. Description

1 The firmware has been revised due to the upgrade on MN-CONT.

7/28/2019 TP13 018.pdf



of 9

No. Description

2 [Modification of error]Change has been made in the detection criteria for an "E193-0x01" error since thedetection criteria are not appropriate.

3


Modification of an error where when specific originals (BK/Color ratio, high duty

image) are fed as a continuous job, the ATR frequently cuts into the job, significantly

reducing the productivity.

The following changes occur when upgrading the RCON (1-Pass) of the imageRUNNER ADVANCE

C5051/ C5045/ C5035/ C5030 copiers from v23.01 to v24.01:

No. Description

1


There is a case when the optical unit may overrun and hit the frame, causing a faultyimage. To cope with this, a control has been added so that when a failure occurs in

positioning of the optical motor, a retry is performed to move the optical unit to the

shading position.

The following changes occur when upgrading the RCON (Reversing Type) of the imageRUNNERADVANCE C5051/ C5045/ C5035/ C5030 copiers from v22.02 to v23.02:

No. Description

1


There is a case when the optical unit may overrun and hit the frame, causing a faulty

image. To cope with this, a control has been added so that when a failure occurs in the

positioning of the optical motor, a retry is performed to move the optical unit to the

shading position.

7/28/2019 TP13 018.pdf



of 9

POINTS TO NOTE:

No. Description

1

A change was made to the SRAM area. Therefore, the data in the main controller must

be cleared with the following service mode when the software is downgraded from

v37.xx or later to v34.xx or earlier. Service Mode (Lv.1) > Function > CLEAR > MN-

CON > OK

* If it is not executed, shutdown will not be possible.

2

For Windows 7

Regarding file Transmissions, exceptions for ‘File and Printer Sharing’ (with SMB),

‘FTP Server’ (with FTP) need to be enabled in Windows firewall.

-Enabling Windows Firewall exception registration

How to set

a. Open 'Start' -> 'Control Panel'.

b. Open 'System and Security'.c. Open 'Allow a program through Windows Firewall'.

d. Press 'Change settings'.

e. Check the checkbox of 'File and Printer Sharing' for SMB transmission, and 'FTP

Server' item for FTP transmission. Click 'OK' to exit the screen.

• There are three types of checkboxes; Domain, Home/Work (Private), and Public.

Select the appropriate ones according to the use environment.

3The version Service Support Tool that is recommended for upgrading is v4.63Eg or

higher.

4

Note when overwriting MEAPCONT:

MEAP Cont contains SSOH Login jar.

When MEAP Cont is downloaded from the SST, these uninstalled applications may

be reinstalled. Uninstall of the applications should be performed if necessary.

5

Limitations when upgrading System Software:

When TX settings are changed by the "Change Default Settings" function from Access

Stored Files Inbox and Memory RX Inbox, the settings are cleared upon version

upgrading. Be sure to follow the steps below and take notes of the settings to becleared during version upgrading; then enter the settings you had after upgrading to

system software v51.01 or higher.

Procedure to be followed at version upgrading:

1. On UI, check if the settings of items written in (1) and (2) below (the settings that

are cleared at version upgrading) have been changed from the default values.

2. If the settings have been changed, take notes of the new settings.

3. Upgrading system software to v51.01 or higher.

4. On UI, enter the settings you got in Step 2 again.

(1) The items under [Options] key(If one of the following items has been set, the key is displayed in yellow.)

* Timer

* Job Done Notice

* File Name

* Subject/Message

* Reply-to

* E-mail Priority

(2) Under [Access Stored Files] screen

* File Format

7/28/2019 TP13 018.pdf



of 9

No. Description

6

Limitations when downgrading:When upgrading to System software v51.01 or higher, many specifications have beenchanged, and therefore, if the version is downgraded after upgrading, the setting values

are not kept. For this reason, be sure to perform the following when downgrading

system software lower than v51.01.

Procedure to be followed at version downgrading:

1. Back up the data under Settings/Registration:

Remote UI > Management Settings > Data Management > Import/Export

(Target data)

* Address book

* Forwarding settings

* Settings/registration

* Web access favorites

* Printer settings

* Paper information

2. Output data set in Settings/Registration The following service mode will print out

the Settings/Registration data that are not backed up in list format.

Service Mode (Lv1) > COPIER > FUNCTION > MISC-P > USER-PRT

3. Downgrade system software lower than v51.01

4. Execute MN-CONT Clear

5. Restore the backup data

Remote UI > Management Settings > Data Management > Import/Export

6. Re-set/re-registrate the data

7. Referring to the printout, enter the Settings/Registration setting values again.

If the user has generated/added their own encryption key/certificate/CA

certificate, ask the user to re-install them.* If the version is downgraded to a special version for reasons of business negotiation,

be sure to execute MN-CON clear.

LIMITATIONS:

No. Description

1 When printing PDF data from a direct print PDF, lines may appear on the image.

2When printing PDF data from a direct print PDF, a bracket may overlap characters

next to it.

3When executing enabled/disabled of the HDD encryption after downloading an

aftermarket font to the machine, the font disappears.

4 Response during VNC operation is slower compared to that in a conventional machine.

5Regarding characters and lines in the CMYK renderer system, if the image Duty isover 185%, the image Duty may be limited to 185% due to Toner Reduction and hues

may vary.

6When characters of Bk100% are written on a graphic image and Black Overprint is set

to ON, the halftone in graphics is applied to characters and the characters deteriorate.

7When the font size is 5pt or less with PS 600dpi, a jagged image occurs on horizontal

lines of character.

7/28/2019 TP13 018.pdf



of 9

No. Description

8 When executing LOGOUT during direct transmission with the setting of functionlimitation in NewCardReader Department ID management, the transmitted job iscanceled.

9

[FAX]

Some settings of detailed information on the Address/One-touch button of a client

machine have been disabled when a transmission is executed with the setting of a FAX

server machine.

10[FAX]

Some detailed settings of the Address book cannot be checked in a client machine.

11FAX data cannot be received when the printer function stops working due to an error

and other reasons.

12

[PDF direct print/Web browser]

When specifying staple or punch for data to be output in landscape, the processing is

implemented to the area other than that in a conventional machine with CanonPDFinstalled.

13

When executing logout after entering analysis mode of an analysis application, it takes

a large amount of time until logout occurs. It takes approx. 5 to 13 seconds more than

in other modes.

14

Devices which have the following combination of software installed cannot be

upgraded from CDS. When upgrading such devices, use the Service Support Tool

(SST) or USB.

- System Software v40.xx/MEAP v38.xx- System Software v40.xx/MEAP v41.xx

FIRMWARE:Canon Latin America., Inc. uses the following abbreviations when listing languages that are supported by a

specific version of the System Software:

Letter Language

J Japanese

E English

F French

I Italian

G German

S Spanish

C/T Chinese

K Korean

tp13 018.pdf

Documents