towards a digital society english

A Platform for Citizen Engagement and Economic Growth

¡  Word from the New Brunswick Information and Technology Council;

¡  Presentation of the members of the Digital Society recon mission;

¡  Review of the agenda and facilitation tools for the event.

http://swf.tubechop.com/tubechop.swf?vurl=9IWpM9xtcyk&start=2184&end=2266&cid=3300620

What brought us there and why bring you here today?

What is an E-‐Id and Mobile-‐ ID – why don’t we have one yet?

¡  E-‐transactions for departments & municipalities §  Over 400 products and services. Access is both anonymous or

authenticated depending on product §  48 % of SNB products & services delivered online

¡  Registries §  Land Titles 100% electronic §  Personal Property 100% electronic §  Corporate Registry 98.2% corporate submissions online §  Vital Statistics 41% requests online

¡  E-‐ Forms 1,400 available online, most printable and submit. Few can be submitted electronically

¡  E-‐ Licencing Commencing e-‐licencing for DNR Fish & Wildlife

¡  E-‐ Payment Payment taking using Credit & Debit on behalf of Departments, Municipalities & Police

¡  E-‐ Reports Secure e-‐transactional reports for departments

•  RTIPPA Framework

•  Legislation enabling cross departmental sharing of information

•  Single ID for Citizens

•  Business Number as Unique ID for businesses

¡  Service New Brunswick has been at the forefront in the provision of online services but is falling behind

¡  Users have access to a sophisticated but somewhat cumbersome identity and access management system

¡  Services hampered by the lack of an authenticated digital identity – online services have been those that do not require a high assurance of identity

¡  Even in person, there is not a common reliable way to confidently establish identity

¡  British Columbia has introduced a BC services card with chip technology

¡  The Provinces and Territories are developing a “hub” to allow the sharing of authenticated identities between Provinces and with the federal government

¡  New Brunswick has an opportunity to catch up … and move ahead

¡  Create a clear identity framework with appropriate governance and public education

¡  Ease of citizen use

¡  Nail privacy issues

¡  Citizen control and transparency

¡  Reuse of existing GNB IT assets and designs

¡  Compatibility with federal and provincial direction

¡  Enhance citizen experience and democratic engagement

¡  Enable online services

¡  Improved security and privacy

¡  Opportunities for academia and business if NB is positioned at national forefront

What is the Estonian X-‐Road and what do we have here in New Brunswick?

A bit 1984ish don’t you think…what would George Orwell have to say about this?

¡  Zero substantive security breaches since inception in Estonia

¡  Direct citizens monitoring and control of information vs our “civil servant guardianship” model – Citizen Log

¡  Privacy legislative framework that spells out what government cannot share instead of only what it can

¡  A strong open data framework which increases transparency of government

¡  Open source software and external monitoring of government data.

¡  Legislative obligation related to data reuse by public bodies

¡  Oversight body with enforcement capacity for the creation of any public database

¡  Overarching information legislation

What could be the impact and opportunities with Healthcare, one of our biggest cost drivers

as a province?

Patient Centric virtual health record; Single point of access by authorized healthcare providers throughout NB any time, anywhere regardless of geography; Health record information is consistent, comparable (standards); Connection of many fragmented and scattered health records.

1.  Lower health costs via the promotion of Wellness and Prevention 2.  A reduction in the need for Hospitals & Clinics -‐ Remote

Diagnostics and Care 3.  More empowered and knowledgeable patients and consumers 4.  Democratized data and Real "Socialized" medicine -‐ Personal Care

Teams 5.  More secure data and privacy 6.  Broad integration with a plethora of devices and services 7.  Real Evidence-‐Based Analytics providing a better standard of care 8.  Real-‐time event-‐tracking and response 9.  A Platform for Innovation allowing for new disruptive services,

efficiencies and simplification 10.  Citizen control of Data and Data Access -‐ NB lead in outcome-‐

based pay models

We’ve been here before with Energy NB, NB-‐Tel, Service New Brunswick -‐ what’s the

business case this time?

¡  Citizen control of their own data ¡  Access & availability of information: 24/7 remotely

§  “No more lines ups, no more time off work”

¡  Economic prosperity – more social programs & more high value jobs

¡  Transparency of information

¡  New business opportunities for new & existing companies ¡  Increase in the skilled workforce ¡  Increase in new products/services associated to the Digital

Society ¡  NB Centre of Excellence/Living Lab

§  Sample in NB, export to the world

§  Build a consultancy around Digital Society in NB

¡  Attract anchor enterprises, such as Oberthur, Siemens etc.

¡  Increased service efficiency and reduction of service support costs

¡  Increased revenues through increased economic activity

¡  Continued encouragement of Entrepreneurship

¡  Increase in jobs with above average salaries

¡  Increased revenues from commercial usage of gov’t data

¡  E-‐identity & digital signatures

¡  E-‐governance & regulation

¡  Data standards & interoperability

•  Some of our examples: •  I-‐Magic TV with NBTel •  Hotspot with City of Fredericton •  Ara Labs with Office of Chief Information Officer •  Quimple with Post-‐Secondary Education

•  Augments a pro-‐business culture •  10 minutes to setup a company •  Wi-‐Fi as a human right •  Skype – Anchor Tenant

¡  Gov’t gains efficiencies

¡  Citizen gains access to their own information

¡  Private sector leverages expertise for increased export & economic growth opportunities

¡  Do – Create a decentralized, distributed system so that all existing components can be linked and new ones can be added, no matter what platform they use

¡  Don’t – Try to force everyone to use a centralized database or system, which won’t meet their needs and will be seen as a burden rather than a benefit

¡  Do – Be a smart purchaser, buying the most appropriate systems developed by the private sector

¡  Don’t – Waste millions contracting large, slow development projects that result in inflexible systems

¡  Do – Find systems that are already working, allowing for faster implementation

¡  Don’t – Rely on pie-‐in-‐the-‐sky solutions that take time to develop and may not work

¡  Political Will ¡  Legal Infrastructure ¡  Internet Access ¡  Internet Literacy Development Programs

¡  Core Information Registers

¡  Government Interconnectivity

¡  Digital/Mobile ID ¡  Awareness ¡  Incentives ¡  Trust ¡  Role Models

Conclusion and NBRIC’s

3 New Catalysts for Change

http://player.vimeo.com/video/86789727

¡  Table discussions on “Fuel” and “Luggage” identified by individuals during morning presentations;

¡  Tables report out on actions which they can take both against these as individuals and organizations in the coming weeks and months.

towards a digital society english

Government & Nonprofit