total quality mangement

7/21/2019 Total Quality Mangement

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RUPINDER SINGH ID 10033

Q1:- Explain your understanding of TQM?

A:-.Total quality management:-TQM is an improvemen pro!ram "#i$# provi%es oo&san% e$#ni'(es )or $onin(o(s improvemen *ase% on )a$s an% ana&+sis, an% i) proper&+imp&emene% i avoi%s $o(nerpro%($ive or!aniaiona& in)i!#in!.

T#e mos pop(&ar approa$# o $onin(o(s improvemen is /no"n as total qualitymanagement . T#ere are "o maor $#ara$erisi$s o) oa& '(a&i+ mana!emena )o$(son servin! $(somers an% s+semi$ pro*&em so&vin! eams ma%e (p o) )ron &ine"or/ers. A varie+ o) spe$i)i$ oo&s are avai&a*&e o ai% eams in #eir pro*&ems so&vin!.ne o) #ese oo&s is "#i$# invo&ves s(%+in! or!aniaions #a are amon! #e *es in#e "or&% a per)ormin! a pari$(&ar as/. Per#aps #e mos imporan an% pervasiveTQM pro*&em so&vin! oo& is Plan-do-Check-Act (PDCA) Cycle. T#e p&an %o $#e$/ a$$+$&e is a s+semai$ )a$ *ase% approa$# o $onin(o(s improvemen.

Q2:-What elements within a manufaturing en!ironment need to "eredued or eliminated as part of a #ean Manufaturing fous?

A:-#ean manufaturing lean enterprise or lean prodution o)en simp&+ #eanis apro%($ion pra$i$e #a $onsi%ers #e e2pen%i(re o) reso(r$es )or an+ !oa& o#er #an#e $reaion o) va&(e )or #e en% $(somer o *e "ase)(& an% #(s a ar!e )ore&iminaion. or/in! )rom #e perspe$ive o) #e $(somer "#o $ons(mes a pro%($ orservi$e 4va&(e4 is %e)ine% as an+ a$ion or pro$ess #a a $(somer "o(&% *e "i&&in! opa+ )or.

These are the following sea!en element whih we needs to "e redued with in amanufatuing en!iorment$

%!er-prodution

Waiting

Transporation

&n!ontary

'roessing

Motion

(efets

Q):- What is *+ , and what are the fi!e disiplines?

A:-T#ere are 5 primar+ p#ases o) 5S: sorin! srai!#enin! s+semai$ $&eanin!san%ar%iin! an% s(sainin!. A%%iiona&&+ #ere are #ree o#er p#ases someimesin$&(%e%, sa)e+ se$(ri+ an% sais)a$ion.


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,orting .Seiri/

E&iminae a&& (nne$essar+ oo&s pars an% insr($ions. Go #ro(!# a&& oo&s maeria&san% so )or# in #e p&an an% "or/ area. 6eep on&+ essenia& iems an% e&iminae "#a isno re'(ire% prioriiin! #in!s as per re'(iremens an% /eepin! #em in easi&+-a$$essi*&e p&a$es. Ever+#in! e&se is sore% or %is$ar%e%.

,traightening or setting in order 0 sta"ilie .Seiton/

T#ere s#o(&% *e a p&a$e )or ever+#in! an% ever+#in! s#o(&% *e in is p&a$e. T#e p&a$e)or ea$# iem s#o(&% *e $&ear&+ &a*e&e% or %emar$ae%. Iems s#o(&% *e arran!e% in amanner #a promoes e))i$ien "or/ )&o" "i# e'(ipmen (se% mos o)en *ein! #emos easi&+ a$$essi*&e. or/ers s#o(&% no #ave o *en% repeiive&+ o a$$essmaeria&s. Ea$# oo& par s(pp&+ or pie$e o) e'(ipmen s#o(&% *e /ep $&ose o "#ere i"i&& *e (se% 7 in o#er "or%s srai!#enin! #e )&o" pa#. Seitonis one o) #e )ea(res#a %isin!(is#es 5S )rom 4san%ar%ie% $&ean(p4.

,weeping or shining or leanliness 0 systemati leaning .Seiso/

8&ean #e "or/spa$e an% a&& e'(ipmen an% /eep i $&ean i%+ an% or!anie%. A #een% o) ea$# s#i) $&ean #e "or/ area an% *e s(re ever+#in! is resore% o is p&a$e.T#is ma/es i eas+ o /no" "#a !oes "#ere an% ens(res #a ever+#in! is "#ere i*e&on!s. Spi&&s &ea/s an% o#er messes a&so #en *e$ome a vis(a& si!na& )or e'(ipmenor pro$ess seps #a nee% aenion. A /e+ poin is #a mainainin! $&ean&iness s#o(&%*e par o) #e %ai&+ "or/ 7 no an o$$asiona& a$ivi+ iniiae% "#en #in!s !e oo mess+.

,tandardiing .Seiketsu/

or/ pra$i$es s#o(&% *e $onsisen an% san%ar%ie%. A&& "or/ saions )or a pari$(&aro* s#o(&% *e i%eni$a&. A&& emp&o+ees %oin! #e same o* s#o(&% *e a*&e o "or/ in an+saion "i# #e same oo&s #a are in #e same &o$aion in ever+ saion. Ever+one

s#o(&% /no" e2a$&+ "#a #is or #er responsi*i&iies are )or ,ustaining thedisipline or self-disipline .Shitsuke/

Mainain an% revie" san%ar%s. n$e #e previo(s 9 Ss #ave *een esa*&is#e% #e+*e$ome #e ne" "a+ o operae. Mainain )o$(s on #is ne" "a+ an% %o no a&&o" a!ra%(a& %e$&ine *a$/ o #e o&% "a+s. #i&e #in/in! a*o( #e ne" "a+ a&so *e #in/in!a*o( +e *eer "a+s. #en an iss(e arises s($# as a s(!!ese% improvemen a ne""a+ o) "or/in! a ne" oo& or a ne" o(p( re'(iremen revie" #e )irs 9 Ss an% ma/e$#an!es as appropriae.


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Q:#ist the "enefits and features of the ,ix ,igma approah and(M3&4?

A:-1:-Ever+ #in! is a pro$ess. ea$# pro$ess #as in p(s an% o( p(s an% s(*sania&&+

$#an!s #e inp(s o a%% va&(e o $(somer.

;:-ever+ pro$ess #as meas(ra*&e $#ara$erisi$s.e2: n(m*ersie or "ei!#meas(res inp(s an% o(p(s.

3:-Meas(rmens )o&&o"s a )re'(en$+ %isri*(ion. )re'(en$+ %isri*(ion are #iso!rams s#o"in! #o" man+ meas(renens )a&& "i# in !iven ran!e o)) %aa.

ea$# %aa poin is a&&o$ae o a *($/e.

(M3&4

1:(efine-define #e pro*&em

;: Measure-meas(re pro$ess por)ormen$e

3:3nalyse-ana&+se #e pro$ess o %eermine #e roo $asses o) pore par)ormen$e

%eermine "#e#er #e pro$ess $an *e improve%.

9:&mpro!e- improve #e pro$ess *+ aa$/in! roo $ases

5:4ontrol- $onro& #e improve% pro$ess o mainain #e !ains. se (p pi&o r(n oesa*&is# pro$ess $apa*i&i+ move on o proe$ion.

Q:+ E2p&ain #e meanin! o) PD8A.

35,: -PD8A is a s($$essive $+$&e "#i$# sars o)) sma&& o es poenia& e))e$s on

pro$esses *( #en !ra%(a&&+ &ea%s o &ar!er an% more ar!ee% $#an!e. P&an Do8#e$/ A$ are #e )o(r $omponens o) or/ *en$# in So)"are esin!.

'#35

Esa*&is# #e o*e$ives an% pro$esses ne$essar+ o %e&iver res(&s in a$$or%an$e"i# #e e2pe$e% o(p( + ma/in! #e e2pe$e% o(p( #e)o$(s i %i))ers )rom o#er e$#ni'(es in #a #e $omp&eeness an% a$$(ra$+ o) #eis a&so par o) #e improvemen.


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(%

Imp&emen #e ne" pro$esses o)en on a sma&& s$a&e i) possi*&e o es possi*&ee))e$s. I is imporan o $o&&e$ %aa )or $#arin! an% ana&+sis )or #e )o&&o"in!48HE864 sep.

46E47

Meas(re #e ne" pro$esses an% $ompare #e res(&s /?$

Q:= ,elet a pro"lem "eing enountered "y you in the worplae orelsewhere and draw a *ause and effet diagram to show how ause0san "e determined?$


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35,:


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Q


7/8

A:- A !rap#i$a& represenaion simi&ar o a *ar $#ar in sr($(re #a or!anies a !ro(po) %aa poins ino (ser-spe$i)ie% ran!es. T#e #iso!ram $on%enses a %aa seriesino an easi&+ inerpree% vis(a& *+ a/in! man+ %aa poins an% !ro(pin! #em ino&o!i$a& ran!es or *ins

Q10:-Name "o $on%iions "#en a s$aer %ia!ram s#o(&% *e (se%

A:-,atter diagrame:-A +pe o) %ia!ram (se% o s#o" #e re&aions#ip *e"een %aaiems #a #ave "o n(meri$ properies. ne proper+ is represene% a&on! #e 2-a2isan% #e o#er a&on! #e +-a2is. Ea$# iem is #en represene% *+ a sin!&e poin.

S$aer %ia!rams are (se% )re'(en&+ *+ $omp(er p(*&i$aions o $ompare $ae!orieso) #ar%"are an% so)"are pro%($s. ne a2is represens pri$e "#i&e #e o#errepresens per)orman$e. T+pi$a&&+ a&& $ompare% pro%($s )a&& near an ima!inar+%ia!ona& &ine -- #a is per)orman$e an% pri$e rise o!e#er. Ho"ever #e s$aer%ia!ram ma/es i eas+ o see iems #a %o no )a&& near #is &ine iems #a aree2pensive *( o))er poor per)orman$e or iems #a are ine2pensive *( provi%e !oo%per)orman$e.


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These are the following two ondition we used when we mae the satterdiagrame.

1:- 8o&&e$ a &eas 90 paire% %aa poins.paire% %aa are meas(re o) *o# #e $a(se*ein! ese% an% i s(ppose% e))e$ one poin in poin.

;:- Dra" a !ri% "i# #e $a(se on #e #oriona& a2is an% #e e))e$ on #e veri$a& a2is.

data point

total quality mangement

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