total quality management

CHAPTER-I

INTRODUCTION

TOTAL QUALITY MANAGEMENT (TQM)

Quality has become one of the most impartment competitive strategic tools and

many organizations have realized that it is a key for developing products and services that

support continuing success. Quality systems are designed to set a clear direction for

organization to follow enabling understanding involvement of employees proceeding

towards a common goal. As competition increases and changes occur in the business world,

we need to have a better understanding of quality concerned effect the entire organization

in every competitive environment .therefore, top manager need to understand and apply

quality philosophies high performance level in products and processes and face the

challenges of the new global competition. Consumers demand high quality levels of

products/services at reasonable prices to achieve value and customer satisfaction.

There is an increasing focus on quality management in higher education the out the world.

With increased competition, higher education institutions have recognized the importance

of quality system implementation in maintaining effectiveness in violating business

environment. Specially meeting the needs of and desires of the customers is critical and

must be done in a much better and efficient manner then has been done in the past.

Meaning of Total Quality Management

TQM can be defined as: a continuously evolving management system consisting of values,

methodologies and tools, the aim of which is to increase external and internal customer

satisfaction with a reduced amount of resources.

Total Quality Management refers to management process and a set of disciplines that are

coordinated to ensure that the organization consistently meets and exceeds customer

requirements. TQM engages all divisions, departments and levels of organization. Top

management organizes all of its strategy and operations around customer needs and

develops culture with high level of employee’s participation. TQM companies focused on

the systematic management of data in all process and practices to eliminate waste and

pursue improvement.

The goal is to deliver the highest value for the customer lowest cost while achieving sustained profit and economic stability for the company. Top management must commit to a vision, often expressed in a mission statement, and align train its employees towards that common goal. To do this, cross-functional teams work on improvements that promote efficiency requirements. Long-term relationships with customers, suppliers and employees focus on quality beyond short-term profit.

QUALITY:-

Quality means fitness for use.

Quality means productivity, competitive cost, and timely delivery, total customer

satisfaction.

Quality means conformance to specification and standard.

Conformance to requirements.

Quality is what the customer says

Quality means getting everyone to do what they have agreed to do and to do it right

the first time and every time.

TOTAL QUALITY:-

It means all the people of the organization are committed to product quality by

doing right things right, first time, every time by employing organization resource to

provide value to customer.

TOTAL QUALITY MANAGEMENT: -

It is the process designed to focus external/internal customer expectation

preventing problems building, commitment to quality in the workforce and

promoting to open decision making.

TOTAL:

Everyone associated with the company is involved in continuous improvement, in

all functional area, at all level.

QUALITY:

Customer express and implied requirement is met fully.

MANAGEMENT:

Executive are fully committed

Decision in a planned way.

To maintain existing lever of quality.

To improve existing lever of quality.

Effective utilization of resource.

OBJECTIVE OF THE STUDY:-

1. To find the degree of TQM implemented in the organization.

2. To study the level of commitment of employees toward their work.

3. To find out factor influencing the commitment.

LIMITATION

Employees of the organization may hide the fact.

The management did not agree to disclose all the confidential data.

Number of respondents is very less, so clear conclusion can’t be drawn.

Chapter –IIProfile of the company

Profile

Inception of manufacturing facilities in the year 1960

Manufacturer of steering & suspension systems for every segment of automobile

industry,

viz Passenger cars, Multi utility vehicles, Light commercial vehicles, Heavy commercial

vehicles and Farm tractors

Branched in Hydraulic products in anticipation of shift in customer requirements

Best in class manufacturing facilities

Strategic Technical partnerships with M/s TRW Inc, USA for Steering Gear

Products & TRW Ehrenreich GmbH & Co., Germany for Steering Linkage Products

Holds major market share in India both in Manual steering gear systems &

suspension systems

Design

Core design philosophy of “getting it right the first time”

Contemporary computer aided engineering and design applications

Finite element analysis for all critical parts

Vehicle steering system analysis to simulate real life conditions

Manufacturing The production plants at Chennai (2 plants), Mysore, Puducherry each address a specific

industry segment. Independent manufacturing cells produce specialised high end

components

Chennai plant- Light Commercial vehicle, Heavy Commercial vehicle and Utility vehicles segments

Mysore plant- Tractor and Commercial vehicle segments, and Hydraulic products

Puducherry plant - Passenger car segments

Varanavasi (Chennai) - Exports market plant

Uttarakhand plant - Caters specifically to the customers in the North of India

Quality

IS0/TS 16949:2002 certifications for each of its manufacturing locations

IS0 14001 certified plants

OHSAS 18001 certified

Deming Prize winner in the year 2007

Deming Grand Prize winner (formerly JQM) in the year 2012

PRODUCTS:

1. Manual steering.

Re - Circulating Ball Type Steering Gears

Fork type

Open type / Close type

Sector type

Constant ratio & variable ratio with

single or double lever

Rack & Pinion Type Steering Gears

For all passenger cars

Available with

Single end take offm

Double end take off

2. Steering linkage

Tie Rod Assemblies

Ball joint with greased nipple

(metallic bearing / cups)

Ball head sizes 24, 26, 28.5, 30,

35 & 40 dia

Greased for life Ball joint


Ball head sizes 26, 30, 35 & 40

dia

Greased for life Ball joint (plastic

bearing / cups)

Ball head sizes 22, 25, 25.4, 28 &

30 dia

For CV / UV & Farm Tractors

Drag Link Assemblies



Ball head sizes 24, 26, 28.5, 30,

35 & 40 dia

Greased for life Ball joint



dia


bearing / cups)

Ball head sizes 22, 25, 25.4, 28 &

30 dia

For CV / UV & Farm Tractors

Center Link Assemblies



(Two types: Serviceable & Non

serviceable)

Ball head size 26 dia


bearing / cups)

Ball head size 25.4 dia For Utility

Vehicles

Gear Shift Ball Joints



Ball head size 24 dia


bearing / cups)

Ball head sizes 19 & 22 dia For

Commercial Vehicles

Outer Ball Joints


bearing / cups)

Ball head sizes 20, 22, 25, 25.4 &

28 dia

For Passenger Cars & Utility

Vehicles

Inner Ball Joints

Greased for life Ball joint (plastic bearing / cups)


dia

For Passenger Cars & Utility Vehicles

3. Suspension components

Lower Control Arms


bearing / cups)

Ball head sizes 22 & 25.4 dia For

passenger car with

Mcphersion strut type suspension

Suspension Ball Joints (Lower & Upper)

With cylindrical socket housing for

press fitting &

Flange socket housing for bolted

assembly


bearing / cups)

Ball head sizes 25.4, 27, 30, 35 & 38 dia

For

Passenger Cars & Utility Vehicles

Axle Ball Joints

With cylindrical socket housing for press fitting


Ball head sizes 32 & 38 dia For Utility Vehicles

Stabilizer link Ball Joints


Ball head sizes 16 & 19 dia For Passenger Cars &

Utility Vehicles

4. Hydraulic product.

Hydraulic cylinders

Steering cylinders - From 35 bore

Vision

To be the leader in the domestic Steering business & establish global presence. Highlights

Inception in 1960 Market leader in India

5 Manufacturing locations Worldwide exports

Technical partnerships Deming Prize in 2007

Access to best technologyDeming Grand Prize (formerly JQM) in

2012

HR Vision

“To stimulate and nurture the intrinsic desire in people to learn, grow and enhance

performance to achieve business success and growth”

HR Goals

Recruit and retain high caliber employees

Create opportunities for professional growth and satisfaction

Develop leadership capabilities at all levels

Foster employee involvement and develop a work ethos that builds dignity and pride

Encourage and recognize outstanding merit and contribution

Our Employer Brand Promise

An exciting workplace founded on the principles of values, fairness and transparency

that

Provides challenging assignments

Encourages learning

Enhances career opportunities

Accolades

Total Employee Involvement (TEI)

TEI is an important measure of the vibrancy and spread of TQ culture in Rane. TEI

initiatives

are being encouraged through forums like:

Quality Control Circles (QCC) for shop floor employees

Quality Improvement Teams (QIT) for executives

Cross Functional Teams for executives providing scope for breakthrough

improvements

Each Company has a QC and QIT convention every year, winners of which compete in

the

Convention held at the Group level. Teams present the projects undertaken and

breakthrough

improvements implemented

Rewards are in the form of cash awards, trophies, rolling shields, Chairman’s

Excellence

Award for the best QCC and Company Excellence Award for the best QIT

total quality management

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