total quality management
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TOTAL QUALITY MANAGEMENT
Quality is ever improving
Quality
“No two people have talked to anywhere agree precisely how to define quality”.
Lloyd Dobbins and Clare Crawford-Mason
Quality in the workplace has gone beyond creating a better-than-average product at a good price, and now refers to achieving increasingly better products and services at progressively more competitive prices; this includes doing things right the first time, rather than making and correcting mistakes.
Evolution
First world war demanded, high production and same quality.
Second world war formed American Society for Quality Control.
But it was not USA which started the whole Idea of TQM.
Japan was the master of quality factor.
Evolution
Total Quality Management
Quality measureme
nt
Quality Planning
Quality Inspection
Contribution
W. Edwards Deming Worker Involvement Founder of Quality movement. Glorious Deming Prize :1951
Homer Sarasohn Statistical process control
Joseph Juran The Quality Control Handbook Quality Triology
Kaoru Ishikawa Quality Circles
Deming’s 14 Principles
Create constancy of purpose for improvement of product and service.
Adopt the new philosophy. Cease dependence on mass inspection. End the practice of awarding business on price
tag alone. Constantly and Forever improve the system of
production and Service. Institute modern methods of training on the job. Institute leadership
Deming’s 14 Principle
Drive out fear Break down the barriers between staff areas Eliminate slogans, exhortations and targets
for the workforce Eliminate numerical quotas Remove barriers to the pride of
workmanship Institute a vigorous program of education
and training Take action to accomplish the transformation
TQM Approach
Plan
DoCheck
Act
Documentation and setting of
measurable objectives
Executes process
and collects information
Analysis the
information.
Obtain Corrective
action using TQM
Supplier, Customer continuous improvement interface
Producer or
Supplier. Process
Product or
Services
Customer
Plan
DoCheck
Act
People Plant and machinery material methods Environment
Voice of Producer
Voice of Producer
TQM: the main Ideas
Systems Approach Cultural system Technological system Management system
The Tools of TQM A Focus on customers The Role of Management Employee Participation
Implementation
Identification and preparation Management understanding Scheme for improvement Critical analysis
Techniques
Customer’s perception surveys
Quality function deployment
Cost of quality statement Top team workshop Total quality seminars Departmental purpose
analysis Quality training Improvement action team Quality circles Suggestion schemes Help calls
Visible data Process management Statistical process
control Process capability
analysis Fool proofing Just in Time
Manufacturing Business Process
Reengineering Quality Improvement
Team
Model
Organizational GainsCostCycle timeEmployee satisfactionEmployee Turnover
Creativity and innovation
CompetitivenessMarket standingCustomer preferenceProfit
Quality SystemProcess quality management
Bench MarkingProcess Performance
Thank You