topic 6 communication

7/28/2019 Topic 6 Communication

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PERSONAL DEVELOPMENT for Life & Work

Topic 6

Communication

Essentials


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Slide 2

Objectives

After completing this chapter, you should beable to:

1. Describe the parts of the basic communicationmodel.

2. Demonstrate good oral and written communicationtechniques.

3. Identify the types ofnonverbal communication.

4. Describe the barriers to communication.

5. Identify barriers to listening and describe goodlistening skills.

6. Describe the advantages ofactive listening.

7. Explain the importance of being able to separatefact from opinion.


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Slide 3

5.1 Communication Model

All four elements must be in place for two-waycommunication to occur:

Sender.

Message.

Receiver.

Feedback.


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Slide 4

Forms of Communication

There are three forms of communication:

Written.

Oral (spoken).

Nonverbal (no words). Includes gestures, facial

expressions, posture, eye contact, and touch.


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SLIDE 5

Written Communication

Effective writing tips

Ask yourself: What am I trying to

achieve by this communication?

Present data to support your

request, conclusion, or

recommendation.

Use correct grammar, spelling, and

punctuation; avoid slang words.

Be clear about the feedback you

want.

Organize your communication

logically.

Choose an appropriate written

communication method.

Make your message clear, concise,

courteous, complete, and correct.

Proofread even if the spelling

checker says there are no errors.

State your purpose in the first

paragraph.

Ask others to review your work.


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Slide 6

Oral Communication

Dos of good oral communication:

Speak clearly and courteously.

Avoid overusing the word i.

State your main points first and then elaborate.

Consider your audience and empathize with your

listeners.

Use positive language.Use standard language and enunciate properly.


7/15PERSONAL DEVELOPMENT for Life & Work

Slide 7

Oral Communication

Donts of good oral communication:

Dont use um orah as fillers between words.

Dont be sarcastic, rude, or pushy.

Dont make personal attacks.

Dont jump from topic to topic without a transition.

Dont expect others to always agree with you.

Dont use informal words or phrases known only toa select group.



SLIDE 8

Nonverbal Communication

Nonverbal communication includes:

Gestures.

Point a finger.

Place hands on hips.

Hold up three fingers to make three

points.

Body language and

posture.

Lean toward the listener.

Cross arms across your chest.

Stand or sit erect or slouch.

Facial expressions and

eye contact.

Smile, frown, or wink.

Make direct eye contact or glance down.

Touch.High-five or pat someone on the back.

Touch a persons arm or shoulder.



Slide 9

5.2 Barriers to Communication

Common communication barriers:Word choice.

Colloquialisms

Jargons

Sexist language

Confusing messages.

Poor choice of communication channel.

Written

Oral Interruptions, distractions, and distance.



SLIDE 10

Common Colloquialisms

Colloquialism Meaning

Grubby Unclean/untidy

Have good vibes Feels good about

Hyped up Excited

Kick out of Enjoy

Megabucks Lots of money

Peanuts Practically no money

Touch base Discuss a matter



Slide 11

Gender Neutral Language

Gender neutral language aims at minimizing

assumptions about gender.

Avoid the use of man in occupational titles.

Dont say:policeman, mailman, chairman.Say:police officer, mail carrier, chairperson.

Avoid using gender-specific pronouns such as his

orher.

Dont say:A doctor needs to vaccinate his patients.Say: Doctors need to vaccinate their patients.



Slide 12

5.3 Listening Skills

Barriers to listening:

Distractions.

Thinking ahead to what you want to say.

Mind moving too fast.

Lack of attention.

Selective listening.



SLIDE 13

Are You anActive Listener?

Active listeners: Prepare to listen.

Are genuinely interested inwhat the speaker is sayingand understanding what themessage means.

Have a confident, positiveattitude.

Set aside prejudices and

listen with an open mind. Block out noise and

distractions.

Avoid emotional responses.

Listen to both verbal andnonverbal messages.

Jot down the speakers mainpoints and questions to ask(when appropriate).

Separate fact from opinion.

Use body language,gestures, and verbalcomments to show that theyare listening.



Slide 14

How to make a positive first

impression

Develop a positive self-image

Be well-dressed

Be well-groomed

Be prepared

Be punctual

Execute a handshake that grabs respectMake your first few words count



Slide 15

How to make a positive first

impression (cont.)

Use appropriate language.

Use appropriate facial expressions.

Be a good listener.

Speak loud enough and clearly.

Maintain a powerful posture.

Use effective gesturesMove confidently

Make proper introductions.

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