written communication - topic 2 letter writing
DESCRIPTION
How To Write The Introduction, How To Write The Body Of The Letter, The Formal LetterTRANSCRIPT
WRITTEN WRITTEN COMMUNICATIONCOMMUNICATION
TOPIC 2TOPIC 2
LETTER WRITINGLETTER WRITING
GROUP 2GROUP 2
1) JESSIECA THOMAS
2) AHMAD SIDI
3) NORAINI SALLEH
4) MIUN GALAU
5) MARIAM MOHD KAMAL
6) SALAMIAH BUJANG
7) MARY ANIS
How To Write The IntroductionHow To Write The Introduction
How To Write The Body Of The LetterHow To Write The Body Of The Letter
The Formal LetterThe Formal Letter
How To Write The IntroductionHow To Write The Introduction
How To Write The IntroductionHow To Write The Introduction
• The introduction is the first part of you letter.
• It includes everything from the letterhead to the first paragraph.
How To Write The IntroductionHow To Write The Introduction
1. The Letterhead or Return Address
2. The Inside Address
3. Attention Line
4. Salutations
5. Subject Line
How To Write The IntroductionHow To Write The Introduction
1. The Letterhead or Return Address
a) Sender’s nameb) Addressc) Phoned) Faxe) Email
How To Write The IntroductionHow To Write The Introduction
2. The Inside Address
a) Recipient’s name and position
b) Organization’s name
c) Mailing address
How To Write The IntroductionHow To Write The Introduction
3. Attention Line
To communicate with the right person to get things done.
E.g “The Personnel Manager” or a person
E.g “Mr. Zamarul Hisham”
How To Write The IntroductionHow To Write The Introduction
4. Salutations
The polite offer to person before we start conversing with him or her.
E.g “Dear Sir”, “Dear Datuk”, “Dear Tan Sri”
How To Write The IntroductionHow To Write The Introduction
5. Subject Line
A concise and precise phrase used to describe our business with the recipient.
E.g “Re: Complaint Over vacuum Cleaner Model xxx231”.
All these thing can be written on the left or the right depending on the actual format you adopt.
How To Write The Body Of The How To Write The Body Of The LetterLetter
How To Write The Body Of The How To Write The Body Of The LetterLetter
1. Introduction
2. Middle
3. Conclusion
How To Write The Body Of The How To Write The Body Of The LetterLetter
1. Introduction
a) Why
Example:
a) Responding to an advertisement
b) Following up on a previous meeting or conversation
c) Answering to a complaint
How To Write The Body Of The How To Write The Body Of The LetterLetter
b) What
What you would like the recipient to do.
How To Write The Body Of The How To Write The Body Of The LetterLetter
2. Middle
Supports that idea by giving it more detail and justification.
How To Write The Body Of The How To Write The Body Of The LetterLetter
3. Conclusion
a) Express your gratitude to your recipient
b) Add a salutary close, e.g: Yours Sincerely, Sincerely, Yours truly
c) Sign your name and end it with your name and position if you are writing for an organization
The Formal LetterThe Formal Letter
The Formal LetterThe Formal Letter
• Sent in the official capacity
• For job, lodge formal complaints
• Acting as part at the organization
The Formal LetterThe Formal Letter
Part of Formal Letters1. Letterhead2. Address3. Date4. Recipient’s address5. Salutation6. Subject line7. Introduction8. Middle body9. Ending10. Sender’s name
The Formal LetterThe Formal Letter
Letterhead
a) Name
b) Address
c) Contact number
d) Fax number
e) E-mail address
f) Logo
Letterhead or Return Address Letterhead or Return Address
KAJANG PLASTICS SDN. BHD.
JALAN REKO
43000 KAJANG SELANGOR D.E.
Tel:03-87632070
Fax:03-87302071
Email: [email protected]
The Formal LetterThe Formal Letter
Date
May 24, 2003
The Formal LetterThe Formal Letter
Recipient’s address
a) The recipient’s name and positions
b) The organization’s name
c) The organization’s complete mailing address
Recipient’s addressRecipient’s address
Mr. Arumugam Narayanan
General Manager
Jenderam Hypermarkets Group Sdn. Bhd.
566 jalan Durian hutan
45000 Jenderam
Selangor D.E.
The Formal LetterThe Formal Letter
Salutation
a) Address people appropriately
Dear Sir,
The Formal LetterThe Formal Letter
Subject line
a) Use a concise and precise phrase used to describe our business with the recipient.
Re: Required product details
The Formal LetterThe Formal Letter
Introduction
a) Responding to an advertisement
b) Following up on a previous meeting or conversation
c) Answering to a complaint
It was a pleasure talking to you on Monday. As promised, I have compiled a folder of information about my company as well as samples of our work. I think the package comprehensively sums up what we do.
The Formal LetterThe Formal Letter
Middle body
Supports that idea by giving it more detail and justification.
a) To place arguments
b) To place ilestrations
c) To place reasons
d) Phrase (long short)
The Formal LetterThe Formal Letter
Ending
a) Closing salutations
b) Sender’s name
c) Position
Sincerely,
Adiputro Sostrowongso
Sales Manager
Sample Of Formal Letter
THE ENDTHE END