top 10 essential skills every employee training program manager needs right now
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Cover Image
Presenting Today
Shannon KlucznyVice President of Client Success
Follow along on Twitter: #BizWebinar @BizLibrary
Erin BoettgeContent Marketing Manager
BizLibrary helps organizations succeed by improving the way employees learn.
www.bizlibrary.com/free-trial
What is a Program Manager?
Creates testing and evaluation processes and procedures
Accurately evaluates the needs of their organization
Assists in the development of strategic plans
Facilitates training events
Develops, implements and monitors training programs
Who They Are
Vice Presidents
Directors
Managers
Coordinators
Human Resources
Training
Learning and Development
LEVELS
DEPARTMENTS
Operations
POLL: Based on your role within yourOrganization, which quadrant do you fallInto today?a) Learning and Development Director and aboveb) Learning and Development Manager and belowc) Human Resources Director and aboved) Human Resources Manager and belowe) Something else – let us know in Chat!
Top 10 Areas of Focus
Top 10 Skills Needed
Invested
Knowledge of Company
Curious
Training Industry
Partnership
Communication
Vendor
People
Leadership
Solutions
Invested
Invested I Dedicated to Training
Be invested in the process
Display effort, dedication and desire to move the company forward
Exhibit excitementand engagement
Generational Differences
Skills Needed
Passion
Commitment Confidence
Enjoyment
Initiative
Goal Directedness
Invested I Dedicated to Training
Invested I Dedicated to Training
What do they do…
People
People I Alignment within organization up and down
Alignment with your organization
Alignment with different people groups up & down
Skills Needed
Approachability
Boss Relationships
Listening
Interpersonal Skills
Understanding Others
Trustworthy
People I Alignment within organization up and down
People I Alignment within organization up and down
What do they do…
Knowledge of Company
Knowledge of business goals
Understanding of current business challenges and problems
What’s in the news
Awards won
Changes within the company or departments
Past – Present – Future
Knowledge of the Company I Understanding of past, present and future
Be Involved
Skills Needed
Role Awareness
Initiative
Business Acumen
Problem/Situation Analysis
Organizational Agility
Sense of Belonging
Knowledge of the Company I Understanding of past, present and future
Knowledge of the Company I Understanding of past, present and future
What do they do…
Curious
Curious I Asking questions, researching and networking
Be Curious
Keep up with the trends
Use BizLibrary
Ask Questions
Curious
Network
Skills Needed
Persistence
Analysis of Data
Personal Learning
Personal Drive
Technical Learning
Perspective
Curious I Asking questions, researching and networking
Curious I Asking questions, researching and networking
What do they do…
Training Industry
Training Industry I Basic understanding of concepts, theories and trends
Training Industry
How do things evolve
What changes happen
What is cutting edge
What are the trends
What other organizations are doing – big and small
Skills Needed
Ambition
Organization
Results Driven
Change Management
Decision Making Ability
Peer Relationships
Training Industry I Basic understanding of concepts, theories and trends
Training Industry I Basic understanding of concepts, theories and trends
What do they do…
Communication
Communication I 3 Levels – inside organization, audience, BizLibrary
Client Life Cycle
High Touch Model
2 Way Commitment
Value
Skills Needed
People Reading
Personal Relationships
Object Listening
Proactive Composure
Creative
Written/Verbal Skills
Communication I 3 Levels – inside organization, audience, BizLibrary
Communication I 3 Levels – inside organization, audience, BizLibrary
What do they do…
Solutions
Solutions I Problem solving
Consistently seeking to solve problems
Within the organization that training can solve
Within the training program
Be agile
Skills Needed
Strategic Agility
Problem Solving
Project and Goal Focus
Proactive Thinking
Frequent Change
Realistic Expectations
Solutions I Problem solving
Solutions I Problem solving
What do they do…
Vendor
Vendor I Understands contracted and offered products and services
Understand Products
Your contracted products
Other BizLibrary offerings
Technical knowledge | Features and Benefits
Understand BizLibrary’s Mission, Vision, Values
Skills Needed
Priority Setting
Planning
Patience
Results Orientation
Project Scheduling
Frequent Orientation With
Others
Vendor I Understands contracted and offered products and services
Vendor I Understands contracted and offered products and services
What do they do…
Partnership
Partnership I Relationship and trust followed by collaborative process
How we support YOU
How you make OUR partnership better
How BizLibrary makes our partnership BETTER
Skills Needed
Competent
Learning on the Fly
Ethics
Innovation Management
Negotiation
Functional andTechnical Skills
Partnership I Relationship and trust followed by collaborative process
Partnership I Relationship and trust followed by collaborative process
What do they do…
Leadership
Leadership I Influential to lead an effort and motivate/inspire others to act
Coach the Qualities of Leadership
Having control and leading an effort
Encourage and communicate with others
Empower others
Skills Needed
Emotional Intelligence
Leading Others
Motivating Others
Monitoring Others
Approachability
Manages Visionand Purpose
Leadership I Influential to lead an effort and motivate/inspire others to act
Leadership I Influential to lead an effort and motivate/inspire others to act
What do they do…
50
Review
Invested
Knowledge of Company
Curious
Training Industry
Partnership
Communication
Vendor
People
Leadership
Solutions
Key Takeaways
Take time to evaluate yourself against each of the top 10 areas of focus
Identify where you’re struggling
Look to improve skills identified in these areas
Questions?
Advanced Train the Trainer Video Series
27-part video series from BizLibrary Productions
Video lessons include:1. Becoming a Learning Organization2. The New Learner3. The Case for e-Learning4. Transferring Skills to the Next Generation5. Engagement vs Interaction6. Training as a Promotion Qualifier7. Training Payback vs. ROI8. True Costs of Training9. See, Know and Do Goals10. Training Process vs Programs
Interactive Video: Beginning Development for Training Programs
Try out these video lessons and more!
Let us know through the poll if you’d like a free trial of BizLibrary’s online course collection.
www.bizlibrary.com/free-trial
Stay in Touch
Shannon KlucznyVice President of Clients Success
Erin BoettgeContent Marketing Manager
www.bizlibrary.com