top 1 goal productivity – ytd sales – 1560 (combined output from hcrz & hccm) increase sales...
TRANSCRIPT
TOP 1 GOAL
PRODUCTIVITY – YTD Sales – 1560(combined output from HCRZ & HCCM)
• Increase sales to 130/mo. : 80 / mo. From HCCM & 50 / mo. From o achieve profitability
TOP 2 GOAL
PROFITABILITY – To achieve 3% (Net income to sales) by religiously maintaining the ff:
• 10% Gross profit (VSD, ASD & other business)• 5% (Direct and indirect OPEX)• 2% (H.O. expense & ITDA)
TOP 3 GOAL
OPERATIONAL EFFICIENCY (VSD & ASD)1. Optimum utilization of Dealer Pro• Hire and develop a DMS champion (IT specialist)• Establish inquiry management system to improve
PM reminder & telemarketing achievement2. Text Blast, Ads posting, Social media, to enhance
customer awareness3. HCPI Compliance
TOP 4 GOAL
CSI – Customer retention• To improve DCSI (dealer customer service
index) and elevate our HCPI rating from # 23 among 32 dealers to Top 10
• Proper maintenance of tools, equipments, & facilities
TOP 5 GOAL
MANPOWER • Decrease attrition ratio to zero• Professionalize staff by maximizing our internal trainer
and monitor dealership clinic to enhance productivity, efficiency, and capacity.
• Conduct quarterly evaluation for probationary and contractual employees as well as Performance Reviews for Merit Increase every 6 months for regular employees and elevate position/remuneration for those deserving.