Thomas R Burke227 Jacob Creek Dr (864) 205-3015 (c) Inman, SC 29349 Thomas.Burke74 @gmail.com

Objective Operations Trainer who is organized, driven and effective at using efficient methods of teaching in groups while focusing on the individual needs of each participant.

Experience

Harbor Freight ToolsSpartanburg, SC 29301Head CashierNovember 2015-Present

Hired new cashiers for front end operations. Developed cashiers talent to ensure sales goals were met. Ensured all cash handling procedures were followed. Ensured warehouse was clean and organized. Opened and closed the store, including counting cash, opening and closing cash

registers and stocking. Increased name value collection by 10% and email collection by 6% from

previous head cashier.

Advance AmericaSpartanburg, SC 29306Operations Training SpecialistJune 2014-September 2015

Developed new employee training for Service Desk, Collections and Sales. Trained approximately 60 new employees over the last year. Customer

satisfaction increased after deployment. Trained existing employees on all new products and services. Call center

comprised of several departments and approximately 90 employees. Coordinated with ready SC to improve professional development of employees. Coordinated with local centers to instruct new employees in daily center

operations. Local centers trained 45 new employees. Developed Advancement Tiers for employees to improve themselves personally

and professionally. Offered specific training programs to help employees maintain and improve job

skills. Offered class for collectors to become certified with the Association of Credit

and Collection Professionals. Ensure interactive compliance within company standards for 29 states.

Advance AmericaSpartanburg, SC 29306Traveling Training SpecialistJune 2013-June 2014

Traveled to 6 states training title lending to field employees. Approximately 1500employees trained.

Developed handouts and presentations for sessions. Ensured proper setup of sessions including lunches and breaks Evaluated employees using Audience response technology. Follow-up with states to verify training was effective. Attended Bob Pike training class for better engagement of attendees.

Advance AmericaSpartanburg, SC 29306Center Manager/ Assistant ManagerNovember 2008-June 2013

Monitored P&L of center to ensure positive growth. Hiring and training of all new employees. Achieved 7% reduction of bad debt in first year. Increased new customer growth by 20%. Ensured center followed state and federal guidelines on handling loans. Maintained friendly and professional customer interactions. Received and

processed cash and credit payments for loans. Opened and closed the store, including counting cash, opening and closing cash

registers and creating staff assignments. Created marketing strategies to develop and expand new customer growth. Training department held video recordings at center. Consumer Financial Protection Bureau held first audit of company at center with

no discrepancies.

Military Service US Navy E-5 Utilitiesman 2003-2007 US Air Force E-5 Cargo Transport 2007-2011

Accomplishments Certified Professional Collections Specialist with ACA International. Increased debt collections by 25% by training ACA International standards. Awarded Employee of the Month for establishing training and education in a

new call center. Company approved Thank you cards with personal photo.

Skills Forklift certification from Cigna Proficient in Microsoft Excel, PowerPoint and Word 2.5 years of training in operations Training curriculum development and assessment Excellent communication skills People-oriented Excellent time management skills Reliable