CURRICULUM VITAE - TOM NEWMAN 07825580807

PERSONAL

Address: 13 Mouse Lane, Rougham, Bury St. Edmunds,Suffolk, IP30 9JB

Home Phone Number: 01359 270685Email: spout622010@hotmail.co.uk

SUMMARY

A positive, professional and results driven individual, I strive to deliver exceptional customer service, exceed expectations and add new skills to my repertoire. My experience has led me to be a confident and attentive team member with an ability to adapt easily to change and have a solution focussed attitude.

EMPLOYMENT HISTORY

Bar Tender, Metro Inns (Suffolk)Masons Arms, Bury St Edmunds May 2015 – Present day

General Manager, Metro Inns (Suffolk)The Maids Head, Kings Lynn September 2014 – May 2015

In this position, it was my responsibility to ensure the smooth running of a recently acquired, large town pub in a new demographic area for the company. It successfully ran as a music venue until the end of December 2014. In January 2015, the entire business was closed for a £250,000 refit; undergoing a complete brand restructure as a real Ale, casual dining pub with seating for up to 125 covers and an outside area.My input was pivotal during these planning and development stages.

Upon opening, my role as General Manager was multi faceted and involved (but was not restricted to):• Full responsibility for the daily running of the business, finances and team• Maintaining high levels of customer care, staff training and product quality• Clerical and reporting duties: Banking, rotas, legal paperwork, wages etc• Orchestrating meetings with both in-house and outside organisations• Ensure stock levels were sustained• Developing, implementing and adjusting procedures where necessary• Oversee all health and safety processes

Unfortunately, the climate of this market dictated that significant changes had to be made to the business model and I felt it necessary to accept redundancy from the position in order to allow for its overall success without compromising on my passion for quality and consistency.

Assistant Manager, Metro Inns (Suffolk)Brewers Arms, Rattleston May 2014 – September 2014

Moving up within the company, I was employed to ensure the smooth running of service within a destination restaurant, serving fine dining cuisine. Using my background in the hospitality trade, I implemented procedures for the front of house department, taking in to consideration the small team. Driven by wet and dry weekly sales targets, I helped take the business from £2500 per week to £5500 per week on average.

Key responsibilities included:

• Knowledge of food and the menu• Putting ideas towards the monthly changing menu• Knowledge of Cask Ale, Wine and other sprits • Stock ordering, monitoring and provisions • Analysing sales trends using figures• Implanting procedures• Having a key role within business meetings

Bar Tender, Metro Inns (Suffolk)Masons Arms, Bury St Edmunds April 2013 – May 2014

Employed as a Bar Tender at a newly refurbished pub driven by customer service and quality, I was employed to boost weekly takings over and above £15,000 per week, using my background in sales as part of a brand new team.

Key responsibilities included: • Cleanliness • Maintaining food hygiene • Knowledge of food and the menu • Knowledge of Cask Ale, Wine and other sprits • Stock ordering, monitoring and provisions • Analysing sales trends using figures• Ensuring the smooth running of the Cellar

Working and Travelling July 2012 – March 2013Australia, New Zealand and Thailand

Sales Executive Donalds Kia and Mazda, Bury St. Edmunds November 2009 – July 2012

Employed as a Sales Executive for Kia and Mazda automotive franchises, I was driven to meet an annual sales target of 196 vehicles whilst maintaining current legislative financial knowledge to ensure compliance with the Financial Services Authority (FSA).

Key responsibilities included: • Business growth by 12% • Car examination and valuation • Upsell of after sales products with a target of 45% • Managing the sales website • Liaising with multiple stakeholders • Negotiation with customers

Sales Executive Glasswells Ltd, Bury St Edmunds November 2007 – August 2009

Employed as a Sales Executive within the flooring department specialising in eight different flooring products. Ensuring impeccable service and my product information was up to date at all times. I was also successful at exceeding my monthly sales target of £50,000 and exceeding deadlines.

Key responsibilities included: • Business growth by 8% annually • Measuring rooms/whole properties • Planning and estimating • Negotiating • Communicating between all departments • Handling my own customer data base

Sales Executive Salesman/Customer Service Representative Carpetright plc, Bury St. Edmunds/Thetford June 2005 – November 2007

Within a year of starting at Carpetright, I enjoyed a promotion to full time Sales Executive. My target grew month on month and my sales exceeded £12,000 per week.

Key responsibilities included: • Business growth by 5% annually • Measuring, planning and estimating • Stock provisions • Ensuring great communication between other stores and higher management

• Customer complaints

Silver Service Waiter & Bar Tender Ravenwood Hotel, Bury St. Edmunds January 2005 – June 2005

Employed with full responsibility and high levels of attention to impeccable guest service.

Key responsibilities included: • Cleanliness • Up to date with food hygiene • Product Knowledge• Stock ordering, monitoring and provisions

Various hospitality positions Flying Fortress Public House, Bury St. Edmunds January 2002 – January 2005

Employed as part of the kitchen, waiting and bar teams, I worked various shifts with the ability to change my responsibilities to suit my shift requirements.

Key responsibilities included: • Food preparation • Up to date with food hygiene • Product knowledge• Communication between all teams

EDUCATION

September 2004 – June 2006 West Suffolk College, UK BETEC National Diploma in HospitalityManagement and Supervision

(Three A Levels)

September 1999 – June 2004 Thurston Community College (Seven GCSE’s)

HOBBIES / INTERESTS / ACHIEVEMENTS

Achievements: Grade 5 practical, Grade 4 theory Music (trumpet) Bronze medallion Life Saving Member of the ATC for three years Member of Sea Cadets for two years PADI Open Water Diver

Hobbies/Interests: Music, playing pool, good food and wine, spending time with friends and family, travelling, scuba diving, swimming, horse riding, golf, keeping fit.

In 2004 I was part of a World Challenge Team visiting Vietnam for five weeks. In order to do this I had to raise, with my other team members, £4000 and get my fitness level up to be able to cope with the difficult terrain we would be trekking in. For two weeks we trekked through the country, staying in local villages. During the third week we helped build a school for local children. During this time I was team leader for two days when I had to delegate jobs to members of my team ensuring everyone was involved in each stage of the project. I thoroughly enjoyed this and it helped nurture a mature and responsible attitude.