tom heath knowledge media institute the open university 30/05/2006 supporting user tasks online...
TRANSCRIPT
![Page 1: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/1.jpg)
Tom HeathKnowledge Media Institute
The Open Universityhttp://kmi.open.ac.uk/people/tom
30/05/2006
Supporting User Tasks Onlinethrough Social Networks and
the Semantic Web
![Page 2: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/2.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/20062
Background
![Page 3: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/3.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/20063
things we still can’t do…
![Page 4: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/4.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/20064
![Page 5: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/5.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/20065
![Page 6: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/6.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/20066
the semantic web
![Page 7: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/7.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/20067
semantic web and theuser experience
![Page 8: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/8.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/20068
coming up in the next 30 mins
• online tasks
• tools to support these tasks
![Page 9: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/9.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/20069
net / web usage as task performance
![Page 10: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/10.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200610
what are these tasks anyway?
![Page 11: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/11.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200611
searching and browsing
• Guha, McCool and Miller (2003)
• Broder (2002)
• Rose and Levinson (2004)
![Page 12: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/12.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200612
what’s the real goal of the user?
![Page 13: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/13.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200613
Sellen, Murphy and Shaw (2002)
finding, information gathering, browsing, transacting, communicating, housekeeping
![Page 14: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/14.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200614
and what about the rest of the net?
![Page 15: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/15.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200615
a taxonomy of user tasks online
Heath, Dzbor and Motta (2005)
![Page 16: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/16.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200616
Locating
Looking for an object or chunk of information which is known or expected to exist; it may or may not have been seen before by the user
![Page 17: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/17.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200617
Exploring
Gathering information about a specific concept or entity to gain understanding or background
knowledge of that concept or entity
![Page 18: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/18.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200618
Monitoring
Checking known sources that are expected to change, with the express intention of detecting
the occurrence and nature of changes
![Page 19: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/19.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200619
Grazing
Moving speculatively between sources with no specific goal in mind, but an expectation that
items of interest may be encountered
![Page 20: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/20.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200620
Sharing
Making an object or chunk of information available to others
![Page 21: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/21.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200621
Notifying
Informing others of an event in time or a change of state
![Page 22: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/22.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200622
Asserting
Making statements of fact or opinion
![Page 23: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/23.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200623
Discussing
Exchanging knowledge and opinions with others, on a specific topic
![Page 24: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/24.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200624
Evaluating
Determining whether a particular piece of information is true, or assessing a number of
alternative options
![Page 25: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/25.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200625
Arranging
Coordinating with third parties to ensure that something will take place or will be possible at
a certain time
![Page 26: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/26.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200626
Transacting
Transferring money or credit between two locations; may or may not have some
consequence in the offline world
![Page 27: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/27.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200627
tools that are oriented to the task of the user…
![Page 28: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/28.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200628
…and to their context
![Page 29: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/29.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200629
• social context
• preferences held
• previous experiences
• trusted services
• resources available
• current location
![Page 30: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/30.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200630
![Page 31: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/31.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200631
which tool to build?
![Page 32: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/32.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200632
locating and exploring + social context
![Page 33: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/33.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200633
word of mouth recommendation
![Page 34: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/34.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200634
what might this look like in a system?
![Page 35: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/35.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200635
search results + recommendations from friends?
![Page 36: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/36.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200636
how should results be prioritised?
![Page 37: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/37.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200637
Question 1
Who do people seek recommendations from in
different scenarios?
![Page 38: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/38.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200638
Question 2
How do they decide whether or not to trust this information?
![Page 39: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/39.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200639
Methodology
• In depth interviews with 12 participants
• 4 recommendation seeking scenarios– plumber, hotel, back pain, holiday activities– variation by type of task, criticality of task– “who would you ask for recommendations,
and why”
• Qualitative analysis to identify key themes
![Page 40: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/40.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200640
5 Trust Factors in Word of Mouth Recommendation
![Page 41: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/41.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200641
Expertise
“i would probably go and ask my friend who is a plumber or my friend who is a gas fitter,
working on the principle that their domain expertise, their knowledge, is in a similar area”
![Page 42: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/42.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200642
Experience
“people i know in the area, it’s good to have word of mouth, you know they’ve got
experience good or bad”
![Page 43: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/43.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200643
Impartiality
“with travel agents you’d have to question what they were promoting to you - is it because they
get commission?”
![Page 44: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/44.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200644
Affinity
“may not ask people who i don’t feel comfortable with, who haven’t got the same values as me, or have a completely different
lifestyle that i don’t relate to”
![Page 45: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/45.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200645
Track Record
“I looked on the internet yesterday about going to see a masseur, but they were too expensive so I’ll go back to [ask] my sister as I had a good
experience with her before”
![Page 46: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/46.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200646
How the Factors are Used
![Page 47: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/47.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200647
expertise and experience cited most frequently
![Page 48: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/48.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200648
The more critical the task, the greater the emphasis on externally validated expertise
![Page 49: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/49.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200649
subjective
affinity expertiseexperience
objectivesolution
factorsemphasised
![Page 50: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/50.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200650
Heath, Motta and Petre (2006)
![Page 51: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/51.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200651
Implementation
![Page 52: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/52.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200652
locating and exploring of travel and tourism “things”
using social context
![Page 53: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/53.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200653
3 main types of data
![Page 54: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/54.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200654
reviews of travel things
![Page 55: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/55.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200655
social network definitions (FOAF)
![Page 56: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/56.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200656
computed trust ratings…
![Page 57: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/57.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200657
…based on affinity and experience
![Page 58: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/58.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200658
Future Work
![Page 59: Tom Heath Knowledge Media Institute The Open University 30/05/2006 Supporting User Tasks Online through Social Networks](https://reader038.vdocuments.us/reader038/viewer/2022110116/551c1daa550346b24f8b5a26/html5/thumbnails/59.jpg)
Supporting Online Tasks through Social Networks and the Semantic WebTom Heath, KMi, The Open University
30/05/200659
Thankyou