Tom Burns, Research and Instruction Librarian, UMKCFu Zhuo, Research and Instruction Librarian, UMKC

June 8, 2011

International students face several challenges upon arriving in the United States

Most important are linguistic, cultural, and technological barriers (Brown 337-348)

Their information-seeking and communication styles are different. (Wang and Frank 207-216)

Adjusting to a new living and learning environment and getting familiar with the American educational system, the academic library structure, and how information is managed. (Kumar and Suresh 327-336)

How they use academic libraries. They have different library experiences, library vocabulary and jargon. They have different search habits, resources and services available to them. (Yi 666–673) (Howze 57-74)

International students are familiar with computers and the Internet but have less experience in assessing, retrieving, and evaluating electronic library resources. (Jackson 197-209)

They have different learning styles (Chattoo 349-362)

Using theories of second language acquisition and teaching to library instruction may help. (Conteh-Morgan 191-196)

Librarians are usually sensitive to language barriers but are not always effective in communicating with international students. (Curry 409–420) (Conteh-Morgan 191-196)

Data retrieved from Annual Report of Student Affairs and Enrollment Management , UMKC http://www.umkc.edu/stu-aff/annual-report.asp

Data retrieved from Annual Report of Student Affairs and Enrollment Management , UMKC http://www.umkc.edu/stu-aff/annual-report.asp

Multilingual interfaces

Search results in non-English formats

Text-to-speech

HTML text translation

Research history and alerts

List of bibliography

Ebscohost Proquest OCLC FirstSearch Gale Wilson Web JSTOR Project Muse

First launched its multi-language versions of its search interface in Spanish in 2000 and there are 23 languages now.

Translation feature started in 2005. It translates from English to 30 other languages today. (only HTML file)

Text-to-speech first launched in 2010 and reads a text at different speeds in either American, or British, or Australian accent.

Search History and Alert.

CSA (later purchased by Proquest) started French language search interface in 2000 and there are 17 different languages presently.

There are 53 different language results that can be displayed today.

French and Spanish interfaces were launched in 1998 and there are 6 languages up to date.

Multilingual Searches with 31 different languages results today.

List of Bibliography.

Multilingual Interfaces (6 different languages)

Translation Speech to text

Multilingual Interfaces Translation Speech to text

JSTOR allows users to search for articles in their collections in 7 non-English languages:

Dutch French German Italian Latin Portuguese Spanish

Project Muse not only covers contemporary research contents in full text, it also offers results in 27 languages in addition to English.

They include: Abkhazian, Arabic, Bulgarian, Catalan, Chinese, Dutch, Fon, French, Gaelic, German, Modern Greek, Hawaiian, Hebrew, Hungarian, Irish, Italian, Japanese, Korean, Latin, Ojibwa, Portuguese, Romania, Russian, Serbian, Slovenian, Spanish, Vietnamese, and Yiddish.

ACRL Multilingual Glossary

Database tutorials

Google and Bing translation services

LibGuides

Library virtual tours

Wikipedia - quick tool

Proquest – CSA Illumina◦ Database Quick Reference Card in

11 non-English language PDF documents EBSCOhost database tutorials

◦ International Resources with brochures in 34 languages

Google’s Translation Bing’s Translation

English to Spanish translation Catálogo New! Click the words above to

view alternate translations. Dismiss

Dictionary noun

◦ catálogo◦ fichero◦ fila de catálogo

verb ◦ catalogar◦ organizar◦ hacer un catálogo

Translation 目录 Dictionary catalog(ue)

名词 1. ( 图书或商品 ) 目录，目录册。2. ( 美国 )( 大学的 ) 学校周年大事表，学校便览。★美语中多用 catalog, 但 2. 义则多用 catalogue.catalog of articles for sale 待售品目录。及物动词 , 不及物动词 1. ( 为… ) 编目录， ( 把… ) 编目。2. ( 把… ) 按目录分类

• Be sure to turn on features in databases.

• Inform librarians about features in databases and promote them in library instruction and LibGuides.

• Mention new database features in database descriptions.

• Create and provide bookmarks with library jargon translated into major foreign languages.

• Create some auto optional cell phone text message.

• Create library virtual tours in some popular non-English formats and point them out at orientations.

• Appoint subject liaison for international students.

• Collaborate with campus international student organizations and provide detailed library orientation to student assistants working at the ISO.

Possible solution to those challenges international students face lies in helpful new information technology such as new features in some major databases.

"Annual Report." Student Affairs and Enrollment Management. University of Missouri-Kansas City, n.d. Web. 6 May 2011. <http://www.umkc.edu/stu-aff/annual-report.asp>.

Brown, Christopher C. "Reference Services to the International Adult Learner: Understanding the Barriers." Reference Librarian 33.69/70 (2000): 337. Academic Search Premier. EBSCO. Web. 26 May 2011.

Bordonaro, Karen “Is Library Database Searching a Language Learning Activity?” College & Research Libraries May 2010

Bevis, Teresa Brawner and Christopher J. Lucas. International Students in American Colleges and Universities, A History. New York:Palgrave Macmillan, 2007.

Chattoo, Calmer D. "Reference Services: Meeting the Needs of International Adult Learners." Reference Librarian 33.69/70 (2000): 349. Academic Search Premier. EBSCO. Web. 26 May 2011.

Conteh-Morgan, Miriam. “Connecting the dots: Limited English proficiency, second language learning theories, and information literacy instruction.” The Journal of Academic Librarianship, Volume 28, Issue 4, July-August 2002, Pages 191-196, Library, Information Science & Technology Abstracts. EBSCO. Web. 1 June 2011.

"CSA Unveils New French-Language Interface for IDS." Information Today 17.5 (2000): 48. Library, Information Science & Technology Abstracts. EBSCO. Web. 3 May 2011.

Curry, Ann and Deborah Copeman. “Reference Service to International Students: The Journal of Academic Librarianship, Volume 31, Issue 5, September 2005, Pages 409–420, Library, Information Science & Technology Abstracts. EBSCO. Web. 1 June 2011.

"EBSCO ADDS TEXT-TO-SPEECH." Library Journal 135.15 (2010): 18. Library, Information Science & Technology Abstracts. EBSCO. Web. 3 May 2011.

"EBSCO ANNOUNCES NEW DATABASES, ENHANCED NOVELIST." Advanced Technology Libraries 34.7 (2005): 5-6. Library, Information Science & Technology Abstracts. EBSCO. Web. 3 May 2011.

“EBSCOhost User Guide—Searching.” Academic Search Premier. EBSCO. Web. 26 May 2011.<support.ebsco.com> Microsoft Word file.

Ferrer-Vinent, Ignacio J. "For English, Press 1: International Students' Language Preference at the Reference Desk." Reference Librarian 51.3 (2010): 189-201. Academic Search Premier. EBSCO. Web. 26 May 2011.

Free, David. "EBSCO extends text-to-speech, adds Alternative Press Index." College & Research Libraries News 71.9 (2010): 465. Library, Information Science & Technology Abstracts. EBSCO. Web. 3 May 2011.

Gary, Perlman. The Firstsearch User Interface Architecture: Universal Access for Any User, in Many Languages, on Any Platform. , 2000. Internet resource.

Howze, Philip C., and Dorothy M. Moore. "Measuring international students' understanding of concepts related to the use of library-based technology." Research Strategies 19.1 (2003): 57. Academic Search Premier. EBSCO. Web. 26 May 2011.

Jackson, Pamela A.. "Incoming international students and the library: a survey." Reference Services Review 33.2 (2005): 197-209. Library Lit & Inf Full Text. Web. 26 May 2011.

Knight, Lorrie, Maryann Hight, and Lisa Polfer. "Rethinking the library for the international student community." Reference Services Review 38.4 (2010): 581-605. Library, Information Science & Technology Abstracts. EBSCO. Web. 26 May 2011.

Kumar, Suhasini L., and Raghini S. Suresh. "Strategies for Providing Effective Reference Services for International Adult Learners." Reference Librarian 33.69/70 (2000): 327. Academic Search Premier. EBSCO. Web. 26 May 2011.

Montgomery, Catherine. Understanding the International Student Experience. New York:Palgrave Macmillan, 2010.

Morrissey, Renée, and Lisa M. Given. "International Students and the Academic Library: A Case Study." Canadian Journal of Information & Library Sciences 30.3/4 (2006): 221-239. Academic Search Premier. EBSCO. Web. 26 May 2011.

"New Products." Teacher Librarian 28.2 (2000): 56. Library, Information Science & Technology Abstracts. EBSCO. Web. 3 May 2011.

"OCLC Introduces French and Spanish Interfaces." Information Today 15.10 (1998): 56. Library, Information Science & Technology Abstracts. EBSCO. Web. 3 May 2011.

"PROQUEST, GALE SHOW NEW INFORMATION PRODUCTS." Advanced Technology Libraries 34.8 (2005): 5-7. Library, Information Science & Technology Abstracts. EBSCO. Web. 3 May 2011.

Sackers, Nicole, Bess Secomb, and Heather Hulett. "HOW WELL DO YOU KNOW YOUR CLIENTS?: INTERNATIONAL STUDENTS' PREFERENCES FOR LEARNING ABOUT LIBRARY SERVICES." Australian Academic & Research Libraries 39.1 (2008): 38-55. Library, Information Science & Technology Abstracts. EBSCO. Web. 26 May 2011.

SAVOY, JACQUES, and LJILJANA DOLAMIC. "How Effective is Google's Translation Service in Search?." Communications of the ACM 52.10 (2009): 139-143. Library, Information Science & Technology Abstracts. EBSCO. Web. 3 May 2011.

SHADLE, STEVE. "WorldCat Local." Serials 21.3 (2008): 226-228. Library, Information Science & Technology Abstracts. EBSCO. Web. 3 May 2011.

Vilar, Polona, and Maja Žumer. "Comparison and evaluation of the User interfaces of e-journals." Journal of Documentation 61.2 (2005): 203-227. Library, Information Science & Technology Abstracts. EBSCO. Web. 3 May 2011.

Wang, Jian, and Donald G. Frank. "Cross-Cultural Communication: Implications For Effective Information Services In Academic Libraries." portal: Libraries & the Academy 2.2 (2002): 207. Academic Search Premier. EBSCO. Web. 26 May 2011.

Yi Zhixian. “International Student Perceptions of Information Needs and Use.” The Journal of Academic Librarianship Volume 33, Number 6, pages 666–673

Zhuo Fu. , Jenny Emanuel, and Jiao Shuqin. "International Students and Language Preferences in Library Database Use." Technical Services Quarterly 24.4 (2007): 1-13. Library Lit & Inf Full Text. Web.

3 May 2011.