today’s agenda best practices adopted helped in achieving these fy 2011-2012 results
TRANSCRIPT
Néstor FigueroaPresident – IAMCP Puerto RicoSeptember 2012
IAMCPChapter Best PracticesThe Puerto Rico Chapter Case
About IAMCP – Puerto Rico Chapter
Chapter Development Model
Best Practices At A Glance
8 Best Practices Employed by the IAMCP-PR
Q&A
Today’s Agenda
About Puerto Rico ChapterFounded in 2008
100% Growth in Membership
- From 11 to 23 in 2011-2012- From 23 to 35 (plan for this
fiscal year)
More than $10MM in P2P in
FY 2011-2012
Strong Engagement with Microsoft PR &
LATAM- Frequent meetings with MSFT
and common goals set
Best Practices Adopted Helped in Achieving These FY 2011-2012 Results
75% Increase in Partner
Satisfaction- Measured through surveys
100% Increase in Community Activities
Participation
MPN Compliance & Usage Increased
- Site Usage- Certifications
- Trainings
8 Best Practices
#4Partner Engagement
#3Partner Value
#2Microsoft Engagement
#1Organization Structure
Best Practice ModelThe Puerto Rico Chapter Case
#8Build a Legacy
#7Financial Transparency
#6Communicate
#5Measure Progress
Best Practice #1: Organizational Structure
Focused on Pillars
Board of Directors with responsibilities based on IAMCP Pillars: P2P, Advocacy, Education, and Citizenship: 10 members in the Board.
MemberRecruitment
Have a person dedicated to recruitment. Maybe someone from the Board of Directors.
Past Presidents become members of the Board in an advisory role
Bring Experience
Best Practice #2: Microsoft Engagement
MeetingsQuarterly Meeting with General Manager and key staff: present issues, solutions, sales numbers, partner satisfaction, etc.
Activities and FundingTogether
Leverage Microsoft activities, such as citizenship. Obtain some funding from Microsoft.
Obtain feedback from Microsoft. How are they feeling about the partner ecosystem?
Obtain Feedback
Best Practice #3: Focus on Partner Value
Growth Publish business opportunities:i.e. Solution4Selling (S4S)
GovernmentRelations
Quick ROI – build return as quick as possible. Monthly activities: Executive Speaker Series, M’Ready Program, etc.
MembershipROI
Government Programs: Juveempleo, Law 14, etc..
Best Practice #4: Partner Engagement
PartnerEngagement
We do surveys (Survey-Monkey) to get the sense of the state of satisfaction of partners, sense progress of P2P, obtain feedback about how IAMCP is performing. Are they getting a clear ROI on their membership dues?
Also delegate tasks and activities beyond the Board of Directors. Outside organizations: PRITC, Associations, etc.
IAMCP gets involved in pre-meetings, registration, as well as specific activities for IAMCP-PR at WPC.
Involve Beyond
WPC
Best Practice #5: Measure Progress
MeasurePerformance
Select Key Performance Indicators, build a simple Scorecard, and track progress. Share Results!!
Best Practice #6: Communications
Microsoft & Partners
Press releases, document events, share with your members, Microsoft, and you IAMCP region. Intern??
The World
Government should be aware and acknowledge the IAMCP and its contributions. Advocacy!!
Government
Leverage social networks, quarterly newsletter, updated website (new coming-up), among others.
Best Practice #7: Financial Transparency
Financials Release financial status and statements at the beginning of the year, mid-year, and at closing.
Best Practice #8: Build a Legacy
Tenure Two years tenure for President and Board
Activities that can help your country’s economy. Involve teams beyond IAMCP, and plan recurrent initiatives.
Legacy