1 Copyright © 2012 Juniper Networks, Inc. JUNIPER NETWORKS CONFIDENTIAL

2 Copyright © 2012 Juniper Networks, Inc. JUNIPER NETWORKS CONFIDENTIAL

ONA CASE: THE INNOVATION CHALLENGE

Objective – Accelerate innovation through boundary spanning networks

3 Copyright © 2012 Juniper Networks, Inc. JUNIPER NETWORKS CONFIDENTIAL

THE APPROACH: INNOVATION REQUIRES SPANNING FIVE ORGANIZATIONAL BOUNDARIES

CCL Boundary Spanning study with 128 senior executives (Ernst, Yip, Campbell, 2009)

72 out of 85 people (85%) completed the Innovation Challenge social network survey. A Time 2 survey will occur 6-9 months later.

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RESULTS : NETWORK BY LOCATION

Individuals at the

headquarters (HQ) location

have larger networks,

averaging 24 known contacts.

Non-headquarters (Non-HQ)

employees average 16

known contacts.

Individuals within HQ interact

most frequently with others

inside of HQ, while those

outside of HQ interact with

individuals both inside and

outside of HQ.

Outside Sunnyvale

Inside Sunnyvale

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RESULTS: NETWORK BY LEVEL

Average contacts increased at higher levels

― Manager – 10.6

― Director – 13.9

― Senior Director – 18.3

― Vice President – 27.7

― Executive – 43.0

The network is hierarchical, with interaction

flowing upward

Info

rmati

on

Seekers

Information Providers

Significantly higher than expected

Higher than expected

Levels of Collaboration Average to slightly above

expected

Below expected

Significantly lower than

expected

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RESULTS: NETWORK BY SALES & ENGINEERING

Among the two groups, 49% of Engineering’s incoming relationships are with Sales. Only 21% of Sales’

incoming relationships are with Engineering. Both groups have less than expected levels of

collaboration with each other.

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INTERVENTION : BUILDING NEW BUSINESS IDEAS AND MODELS THRU CONNECTIONS

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RECOMMENDATIONS: FOUR NETWORK ROLES HOW BOUNDARY SPANNING NETWORKS DRIVE ORGANIZATIONAL CHANGE (CROSS, ERNST & PASMORE, IN PRESS)

Connectors Brokers Experts Energizers

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RECOMMENDATIONS: TOP CONNECTORS, BROKERS, EXPERTS, ENERGIZERS

Connecto

rs

Bro

kers

Exp

ert

s

Energ

izers

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ONE MORE THING…. THRIVING IN BOUNDARY SPANNING NETWORKS

Thriving Index

Low

Below Average

Above Average

High

Incoming Ties

% E

ne

rgiz

ing

Tie

s

Note: Avg. # of incoming ties was 19.3. Overall energizing % was 40%

Observations

• 74% of the individuals with

networks smaller than the

average had a thriving

index of low or below

average

• The thriving “sweet spot”

is not too many ties, or too

few, but just right