tnooz lyft webinar: how technology is shaping business traveler behavior
TRANSCRIPT
Technology & The Modern TravelerLy
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Tnoo
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June 23, 2016
How Technology Is ShapingBusiness Traveler Behavior
Presented by Lyft + Tnooz
June 23, 2016
Technology & The Modern TravelerLy
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Tnoo
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Agenda
• Introduction
• How technology is shaping business traveler behavior
• How the corporate travel policy is evolving
• How to evaluate new travel technology
• Q & A
June 23, 2016
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Colleen Black
• Partner, GoldspringConsulting, an independent travel management consultancy
June 23, 2016
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Matt Doherty
• Vice President, Lyft Mobility Solutions
June 23, 2016
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Growing millennial teams demand digital solutions
Travelers are more connected than ever
More travelers are mixing business and personal trips
The global travel market is becoming more complex
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Business travelers are more connected than ever
81%of business travelers agree or strongly agree that having access to Wi-Fi is vital to work productivity while traveling.
55%of business travelers agree or strongly agree that their overall business travel experience is enhanced by the use of mobile applications that are provided by travel suppliers, event organizers, or travel destinations.
38%of business travelers agree or strongly agree that social networking sites improve their ability to make plans to meet up with friends when traveling for work.
2015 Global Business Travel Sentiment Index July 2015, GBTA Foundation and American Express
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60%of business travelers have combined business and personal travel.
Bridgestreet Global Hospitality
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Millennials travel differently
75%of the workforce will be millennials by 2025
4.7trips are taken each year by a millennial traveler, on average
32%book travel on a smartphone
4xmore likely to pay for Wi-Fi aboard a flight
BCG Perspectives, Expedia, American Express & GBTA
June 23, 2016
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U.S. international business travel is expected to grow 2.9% in 2016
GBTA 2015
June 23, 2016
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solutions
Travel programs are more traveler-centric
Travel managers are using more data to design travel programs
Duty of care is becoming more digital
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“We need to have a more open-minded approach and defined frameworks in managed travel where we’re still in control and know what’s going on, but obviously we serve the purpose of that business trip.
More traveler-centric, but not in an unmanaged fashion.”
Tobias Ragge, CEO of hotel service provider HRS
June 23, 2016
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The travel policy is getting more data-driven
49%of travel managers expect customizations to have a high impact on their travel programs in 2016
58%of travel managers expect more data to
have a high impact on their travel programs in 2016
CWT Travel Trends Program Priorities 2016
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of travel managers expect safety & security to have a high or very high impact on their travel program in 2016.
CWT Travel Trends Program Priorities 2016
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Travel managers are evaluating new technology
of travel managers reported having responsibilities related to selecting or
implementing technology
of travel managers currently think evaluating and applying new technology is very important
to their role
86% 61%
GBTA Travel Manager 2020 Survey
Thank you!
Send your questions and comments to [email protected]
Replay and presentation will be available on www.tnooz.com