TNCPE Site Visit

Opening Meeting

Opening Meeting Agenda

• Introductions • Applicant presentation• TNCPE presentation

– TNCPE overview– Where we are in the process– Role of Examiners– Confidentiality and Code of Conduct– Site visit schedule

2

Baldrige Performance Excellence Program

• Established by Congress in 1987• Designed to improve the competitiveness

of U.S. business (expanded in 1998 & 2005)

• Identifies role-model organizations• Internationally recognized and

emulated • Management based on “asking

really good questions”• National resource Mac Baldrige

3

“Baldrige” Is an Effective Leadership System

• Common sense • Aligns the entire organization to achieve

the mission and vision and live the values• Identifies gaps• Asks really good questions:

– For example: “How do senior leaders set your organization’s vision and values?”

– How can we do it better? • Works for any organization!

4

Why TNCPE?

• “Easy way in” to Baldrige– Receive valuable feedback as an

applicant– Train internal experts through the Board

of Examiners– Learn best practices as a member

• Focus on effectiveness and efficiency • Streamline processes, meet

customer needs, and improve the bottom line 5

www.TNCPE.org

• “Driving organizational excellence in Tennessee”• Founded in 1993• Based on a national standard: Baldrige Criteria for

Performance Excellence with a focus on continuous improvement

• 501c(3) corporation• Powered by a volunteer workforce• National and international benchmark • Recognize – Train – Share

6

TNCPE CultureMissionTo drive organizational excellence in Tennessee.

VisionTo be the partner of choice in leading Tennessee organizations to world-class performance excellence. Together . . . building a state of excellence.

ValuesCustomer focus LeadershipIntegrity ExcellenceRespect Continuous improvement Collaboration

57

TNCPE Board of Directors Dr. Joe Alexander, Associate DeanBelmont University

Tony Benton, Vice PresidentMountain States Health Alliance

Dr. Richard Brown, Vice ChancellorUniversity of Tennessee at Chattanooga

Manuel Benegas, AdministratorVanderbilt University Medical Center

Dr. David Black, PresidentAegis Sciences Corp.

Dr. John Dreyzehner, CommissionerTennessee Dept. of Health

Jim Duensing, Executive Vice President & CFOCaterpillar Financial Services

Dr. Linda Garceau, DeanEast Tennessee State Univ.

Louis Gump, CEOImpact Management

Dr. Mary Jinks, Vice PresidentUniversity of Tennessee

Lewis Lavine, PresidentCenter for Nonprofit Management

Terri McGuire, Senior Vice PresidentFirst Tennessee

Dr. Mark Montoney, Executive VP & CMOVanguard Health Systems

Jean Rush, President and CEOKentucky Spirit Health Plan (Centene)

George Strodtbeck III, Ex Dir. Quality & COSCummins Inc.

Van Wardlaw, EVP Customer RelationsTennessee Valley Authority

Greg York, Director of OperationsMarvin Windows and Doors

8

Step 1Conduct self-assessment

Step 2Submit application to TNCPE

Step 3Examiner review & site visit

Receive Feedback ReportStrengths and OFIs

Judging

Applicant Assessment Process

9

Role of the Examiner

The examiner team will:• Learn more about your organization• Ask many questions• Listen for understanding• Take extensive notes• Review data and information• Respect the value and confidentiality of

information shared on site

10

Examiner Rules of Conduct

• Examiners are assigned to avoid conflict of interest

• Examiners sign a Non-disclosure Agreement and Conflict of Interest Statement

• Applicant information is confidential• No materials will be taken off-site• No contact or consulting with applicant after

site visit• No gifts or considerations accepted• No results of the site visit or application

assessment will be provided on-site• Award banquet etiquette

11

Site Visit Agenda

• Day 1

• Day 2

• Day 3

12

Questions

What questions do you have?

13

Katie Rawls, President & CEOTennessee Center for Performance Excellence

2525 Perimeter Place Drive, Suite 122Nashville, Tennessee 37214

Phone: 615-889-8323or 800-453-6474

E-mail: contact@tncpe.org

Or visit our website at www.tncpe.org

For more Information

14

TNCPE Examiners & Applicants

2007 2008 2009 2010 2011 2012 YTD0

50

100

150

200

250

169177

147 150

175

195

7484 82 80 76

89

3420 26 26

35 37

# of examiners# of examiner orgs.# of applicants