tma world managing remote workers webinar
DESCRIPTION
Remote and flexible working is increasingly common and the challenge for the remote worker is to get the very best from employees when their primary, or only, means of interacting with them is via technology. This TMA World e-Class webinar provides an overview of skills and best practice strategies for maximizing the productivity of remote employees.TRANSCRIPT
© Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 2
Welcome to the Managing Remote Workers webinar
• Pradip Gajjar
Leicester, England (UK)[email protected]
• Cross-cultural coach, virtual working consulting, training and leadership development
• Worked as part of a global virtual team for last 7 years
• Married, 2 children, really want to do the East African safari one day
© Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 3
A changing world of work
• 43% of USA workers will be remote at least some of the time by the year 2016
• 38% of UK based HR Directors in financial services will have offered remote working options within the first half of 2012
• Moody’s ‘45% of our managers have remote workers’
• Microsoft survey: Remote working is a business imperative
• Deutche Bank ‘running out of physical space’
• Olympic Games: UK Government is planning to implement remote working for some of its staff this summer, as growing concerns over the capacity on the London public transport network
© Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 4
How remote are your workers?
© Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 6
Making remote work, work
The PEP Framework
PERFORMANCE
EXPECTATIONS
PEOPLE
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People: Bridging distance
Three Key Factors:
– Motivating– Trust-BuildingCommunicating
● Accurate and shared understanding with a human touch
● Confidence in the remote worker – manager relationship
● Creatively energizing the efforts across distance
© Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 8
…create the human touch
People: Communicating
Ensuring that each person in the communication can accurately grasp the meaning and intent of another (or others).
and …
CO
MM
INIC
ATIN
G
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Adapting to difference
High task Very explicit Tight with time
Relationship focused Fairly implicit
Looser with time
How cultural misunderstandings and virtual communication can lead to conflict…
Main profile differences
The line manager The direct report
© Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 10
People: Communicating
● Establish a pattern of frequent communication
● Use technology to its fullest potential
● Link people together
● Allow for personal preferences
● Keep communication two-way
● Create a climate of trust
● Set up standard operating procedures
● Establish routines and consistency
● Use mutual calendars and schedules
Communicating
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People: Bridging distance
Ensuring that there is a
high level of confidence
in the remote worker–
manager relationship
Authenticity
CaringCharacter
Competence
Consistency
Discretion
Fairness
Openness
Reliability
Respect
Responsiveness
Trust first
TR
US
T B
UIL
DIN
G
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People: Bridging distance
Invest the time in finding
out what is meaningful to
each remote worker.
Appreciation
Opportunities
Information
Short-term goals
Micro-monitoring
Community
Support
Contact
People focus
Resources
Planning
Belief
MO
TIV
ATIN
G
One size doesn’t fit all.
© Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 13
People: Bridging distance
Appreciation
Opportunities
Information
Short-term goals
Micro-monitoring
Community
Support
Contact
People focus
Resources
Planning
Belief
MO
TIV
ATIN
G
● Which techniques have you used successfully?
● Which techniques are new ideas that you will use?
© Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 14
Making remote work, work
The PEP Framework
PERFORMANCE
EXPECTATIONS
PEOPLE
© Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 15
Q&A
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Contact us at [email protected]
or Pradip directly at [email protected]
Get in touch!
Please visit our website
www.tmaworld.com
TMA World is a leader in developing talent for the global workplace.
Thank you for your participation
© Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 17
TMA World is a leader in developing talent for theglobal workplace. Across 50 countries we applya blend of experiential workshops and e-learningmethodologies to enable individuals at all levels tolead and collaborate across distances and difference:
Develop leaders - who possess appropriate global mindsets and competencies
Engage global teams - to collaborate seamlessly and support international growth
Achieve consistency - across cultures, methodologies and management
Harmonize cross-border relationships - both internally and externally
Unify your people - to enable the free flow of ideas and skills globally
To find out more about how we can help you address your learning and development challenges, please contact us at [email protected] or visit our website www.tmaworld.com
London New York San Francisco Hong Kong Singapore Bangalore Moscow
© Transnational Management Associates Ltd. All Rights Reserved. [Managing Remote Workers] 18
TMA World Publications
Written by Terence Brake, President, TMA World-Americas
Where In The World Is My Team? Making a success of your virtual global workplace
‘Where In The World Is My Team? Making a success of your virtual global workplace’ addresses the issues of ‘Sanity, Survival and Success in Global Teams’. Tools, theories and concepts are introduced to help businesspeople working internationally to understand and develop the competencies required to manage and lead global teams.
The Global Leader: Critical Factors For Creating The World Class Organization
Globalization may have become a cliché, but that doesn’t make it any less real or any easier to achieve and sustain. Global competitiveness requires continuous attention to core capabilities. ‘The Global Leader’ addresses one of the most critical capabilities needed for winning in this new business environment: a company’s ability to develop global leaders throughout its organization.
Managing Globally
‘Managing Globally’ is a practical, self-help guide to help you develop key management skills for working with other cultures. Packed with essential tips and advice you will learn how to adapt to different working practices, from overcoming language barriers, making presentations and carrying out negotiations to working in global teams and managing conflict.
Manager's HandbookA comprehensive guide to learning key management skills, understanding core business concepts, and planning a successful career, ‘Manager's Handbook’ is both an introduction for new managers and an up-to-date reference for experienced managers and those working in new businesses.
http://www.tmaworld.com/news-insights/blognews/
THE FUTURE OF VIRTUAL TEAMWORK & COLLABORATION
The work revolution is here and now! This blog builds on the work of my new book - Where in the World is My Team? by discussing the latest thinking on virtual teamwork and collaboration. Enjoy!