Q3 Review

Current state of the Area

Talent Capacity

April May June July August September

2013 573 459 414 391

2014 682 654 523 496 459 382

573

459414

391

682654

523496

459

382

0

100

200

300

400

500

600

700

800

# of Member in the Entity (Talent Capacity)

2013 2014

Retention Rate in the Entity

April May June July August September

Healthy Level of RR 85% 85% 85% 85% 85% 85%

RR in 2014 97% 96% 80% 95% 93% 83%

RR in 2013 80% 90% 94%

97% 96%

80%

95% 93%

83%

80%

90%94%

0%

20%

40%

60%

80%

100%

120%

Short-term Retention (Level of Health >85%)

Healthy Level of RR RR in 2014 RR in 2013

Retention Rate Summary

•

•

•

•

Talent Capacity (Front/Back Office)

83,70% 84,60% 83,20% 81,30%76,90% 75,10%

16,30% 15,40% 16,80% 18,80% 23,10% 24,90%0,00%

10,00%

20,00%

30,00%

40,00%

50,00%

60,00%

70,00%

80,00%

90,00%

April May June July August September

Front Office/Back Office

Front Office Back Office

Productivity

0

0,2

0,4

0,6

0,8

1

1,2

1,4

1,6

1,8

April May June July August September

Members’ Efficiency: X / TMP+TLP

iGCDP oGCDP iGIP oGIP

Quality

•

•

•

TMP Issues to Improve

•

•

•

Improvement:

TLP Issues to Improve

•

•

Improvement:

TMP+TLP Issues (+)

•

•

•

•

TM Projects Review

TMP/TLP Customer Experience: Capacity + Quality

Learning & Development

GIS Implementation

PLAY Current State

Timeline – 10/18 LCs are recruiting in 2 waves

Reintegration

Current State

Discovery Days

• Bologna

• Brescia

• Milano

October 11-12

•Bari

•Ferrara

•Napoli FII

•Padova

•Torino

•Trieste

•Trento

October 25-26•Venezia

November 1-2

•Ancona

•Catania

•Genova

•Palermo

•Pavia

•Roma S & Roma 3

November 7-9•Napoli

Parthenope

November 22-23