Christina Rivera5633 W. 64th Street

Chicago, Illinois 60638Phone: (312) 978-2297

OBJECTIVE:A proficient business professional with extensive credit and collections skills who has the ability to implement best practices and corporate governance.

PROFESSIONAL ATTRIBUTES:� An execution-driven focus, team player� Excellent organizational and mentoring skills� Works proficient and effectively across blended teams of internal and external customers� Possesses strong analytical skills� Utilizes the latest techniques in portfolio management to ensure receivables remain current

and the company takes on an appropriate level of risk� Excellent team lead and multi-tasker

PROFESSIONAL EXPERIENCE:

Edward Don & Co. – North Riverside, IL 2005 - presentLegal Analyst• Utilizes customer service skills for customers both internal and external while bringing

accounts from 64% to 82% current in a short period of time• Prepares A/R reporting for customers and sales• Has experience using SAP core modules as well as Financial Supply Chain Management

(FSCM) modules to perform daily collection and reporting responsibilities• Review delinquent accounts• Prepare accounts for outside collection agencies• Coordinate account information to place for collections• Responsible for selecting law firms to pursue further action in collection• Represent company in arbitration court to collect monies

Credit Analyst II• Initiate correspondence (verbal or written) to customers• Liaison for sales and adjusters in collecting and applying past due amounts• Responsible for documenting credits and adjustments in accounts• Effectively recommend methods to minimize credit risk• Meet with customers to review any open invoices that are delinquent or are past due to

reconcile• Setup payment plans with clients/customers to collect all open balances on accounts

Stericycle, Inc. – Lake Forest, IL 2000 - 2005Collections Representative• Initiate correspondence (verbal or written) to customers• Liaison to field sales to enhance corporate cash flow• Ensure DSO goal is achieved• Explore factors of customers delinquency and seek methods to minimize credit risk• Portfolio analysis and maintenance• Identify causes for customer deductions, cash application• Mentoring of new staff members• Transpiration, dispatch and routing, administrative support

Kelly Services – Chicago, IL 1999 - 2000Administrative Assistant• Various temporary assignments with multiple tasks• Customer service• General office/clerical duties• Receptionist responsibilities

Great Lakes ADA Center – Chicago, IL 1997 – 1999Administrative Assistant• Assisted in general clerical/office duties within the office to various employees• Receptionist• Document preparation for various clients

CERTIFICATIONS:

Certified CollectorNACM Certified

EDUCATION:

UCPA Computer Training 1998 - 1999Certification in Computer Programs

College of Office Technology 1997 – 1998Certification in Computerized Office Assisting

Thomas Kelly High School 1994High School Diploma

References Available Upon Request