1. University of EconomicsHo Chi Minh CityClass 47K39 Group 10 Phm Chnh Thc Ng Thanh Tng Nguyn Trung Khnh

2. You want to buy a productssuch as television, laptop,chair... How do you buy it? 3. GO TO THE MARKET 4. SUPERMARKET 5. OR BY INTERNET 6. ANDMAIL ORDER 7. New wordsEntrepreneur [,ntrpr'n:] (n) A person who starts a new companyEx: The British Libraryhas a range of services forentrepreneurs.nh doanh nghip 8. mail order ['meil,:d]t mua hng qua bu in The sale and ordering of goods by post.Ex:I often buy clothes by mail order. 9. Furniture ['f:nit] (n) Things such as chairs, tables, beds That are putinto a houseEx: Weve justbought some newfurniture. ni tht 10. catalogue [kat()lg] (n) A book with photographs and information aboutproducts.Ex: The customer canchoose products oncatalogues.danh mc (sn phm) 11. warehouse ['wehaus] (n) A large building to store things to sell.Ex: There is awarehouse in mycompany.kho hng 12. So you want to be a mail order entrepreneur?Mail order makes shopping easier for the customerthat is. It is possible to buy flowers, furniture, books,chocolates and many other products by post. Thecompany sends customers a catalogue, and they canchoose products without leaving their home. JohnnyBoden is the chairman of the mail order clothingcompany Boden. He says that mail order companiesprocess the customers order, get the item from thewarehouse, check the colour, size, etc., deliver it totheir homes and arrange returns if necessary. Inshops the customer does all these things. 13. Is it easy to be a mail order entrepreneur? Thedisadvantage is that the start-up costs are high. Youneed stock to sell and computers to process orders. Youalso need a lot of employees. However, mail order doeshave advantages. A mail order company can operatefrom almost any place. Charlie and Caroline Gladstonemoved from London to Scotland and started Pedlarsclothing company. Mr and Mrs Gladstone wanted towork from home. They wanted a better quality of lifeand to operate from a low-cost location. Mr Gladstoneand Mr Boden visited the US separately. The saw thatmail order was a popular business with good customerservice. Mr Gladstone believes that customer loyalty isimportant. A successful mail order company provides apersonal experience, like a good shop. 14. You have 2 minutesto read the passageagain 15. Answer the question1. How to customer can choose product of a mailorder company? The company sends customers a catalogue, andthey can choose product without leaving home.2. What are disadvantages when start-up the mailorder company? The start-up costs are high Need stock to sell Need computers to process order Need a lot of employees 16. 3. What does each of the underlined parts refer to?a. The company sends customers a catalogue, and theycan choose products without leaving their home.(Paragraph 1) Customersb. He says that mail order companies process thecustomers order, get the item from the warehouse,check the colour, size, etc., deliver it to their homesand arrange returns if necessary. (Paragraph 1) Product (item) 17. OPENQUESTION 18. Open questions.1. Can you tell me some advantages anddisadvantages of mail order? 19. ADVANTAGES Save travel costs. Save time. Can shop at any time, not depending on store openingtimes. Not to elbow other out (Chen ln) in shop/supermarket. Location of business is not important. There is no direct contact between customers and mailorder houses. Dont need a middle man. 20. DISADVANTAGESCustomers get suckered. (B la o).Delivery time is long.Not suitable for all item. 21. Open questions.2. What other goods or services do youthink would be good to sell by mailorder? 22. 1. Arrange the six activities that a mail ordercompany does into the correct order ?010101234567890A. 316542B. 361542C. 325614D. 3412651. Process the order2. Arrange returns, ifnecessary3. Send the customer acatalogue4. Deliver the product5. Check colour and size6. Get the product fromthe warehouse 23. Send a catalouge Process the orderGet productsfrom a warehouseCheck colour and sideDeliver the productArrange retuns(if necessary) 24. 2. Chairs, tables, lockers,stoolsWhat are they?B. productD. itemA. goodsC. furniture0101101234567890 25. 3. What are advantages of a0101101234567890mail order company?A. The start-up costs are lowB. Need a few employeesC. Operate from almost any placeD. All A, B, C. 26. 4. A person usually buy productsof your company. Who is it?A. entrepreneur B. boss01000123456789C. customer loyalty D. chairman 27. 5. CHOOSE THE WORD WHOSE MAINSTRESS IS PLACED DIFFERENTLY FROMTHE OTHERS.A. profitB. processC. provideD. product010101234567890['prfit]['prouses][pr'vaid]['prdkt]