ticket request system user guide award winners tenant/afl... · award winner. 5. you have two...

TICKET REQUEST SYSTEM USER GUIDE

AWARD WINNERS

2 © Australian Football League 2014. This document is confidential and intended solely for the use and information of the addressee.

LOGGING IN

1. If you do not have an existing account please email [email protected] to create your account.

2. Use the log in details and link provided in your AFL Ticketing Registration email to ‘Sign In’ and access the Ticket Request System.

1

Tip: Your

password is case

sensitive and

cannot be copy

and pasted, it

must be typed into

the Password

section.

Tip: If you entered your

password incorrectly three

times, your accounts will be

locked and the ‘LOCKED

ACCOUNT’ will appear. If

your account is locked, email

[email protected]

to have it unlocked.

Please note:

This system is not mobile or smart

phone compatible.

Best browsers to use are Mozilla

Firefox & Google Chrome

mailto:[email protected]



SELECTING YOUR MATCH

Tip: You will only

be able to book

tickets for the

current round.

Tip: Please update all of

your details under the

preferences section

under the tab with your

name, however if any

details change please

email and notify of the

changes also

2. Requests will open 9am on the Monday until 12pm on the Friday prior to each round (Thursday for a Thursday night match.

3. To request tickets for the current round, click the ‘Get Tickets’ button next to the game you wish to attend, all interstate venues except

for Adelaide Oval, SCG & Westpac will not have an option to request tickets and you will need to scan in with your passes. Please refer

to your Ticketing Information Brochure regarding interstate venue access and entitlements.

*Please note, the guest pass and total ticket limit will vary and depend on the demand and availability of each match

Tip: For any match that

does not have an option

to ‘Get Tickets’ you will

have to scan in with your

passes

Please note: As of March 31st

you will be able to request your

x2 tickets for ANZAC Day. To

do this please skip to Round 4

and select the Essendon vs.

Collingwood match.


REQUESTING TICKETS

3. Reserve Seating is the only ticketing category available as you can scan in with your passes for General Admission.

4. The maximum number of tickets you can order will vary depending on the demand of the game, however you will always be entitled to

a minimum of your x2 entitled tickets

5. If you would like to order for multiple matches in the round please select ‘Get More Tickets’, when you are satisfied with your order

please select ‘Proceed to Checkout’ to continue

Tip: Always click

‘Get more Tickets’

if you are

requesting for

multiple games. Tip: If you are only

requesting your x2

complimentary

tickets, the system

will automatically

subtract the cost to

$0.00

Tip: If your order contains guest

passes your will only be charge the

cost of the guest passes.


SUBMITTING YOUR ORDER

Tip: Please use the

Special needs

information section

to detail if you

would like to sit

next to a fellow

Award Winner.

5. You have two delivery options, Pick up from Stadium or Pick up from AFL (AFL Reception). We will not be posting out any tickets.

6. Once you have selected your delivery option please enter your name (Award Winners Name) into the Collector’s field, it is important

you enter your name because whoever is collecting your tickets will need to present the Award Winners Passes for identification

7. Please utilise the ‘Special Needs Information’ section to write any comments or messages regarding your order, this is important if you

wish to be seated next to another Award Winner or if you need Wheelchair seating etc.

8. If your order contains guest passes your only payment option is to pay by Credit Card, Please enter those details into the relevant fields.

9. Once you are happy with your order and all fields have been entered please select ‘Proceed to Payment’ to submit your order.

5

Collection Points at

AFL Windows:

MCG: GATE 7

ETIHAD: GATE 2

Tip: Please review

your order before

continuing, if you

wish to delete this

record and start

again simply click

the ‘X’ button in the

top right hand side

of your order. After

your request has

been submitted you

will receive an

automated email

confirming your

order.

Once you select ‘Proceed to

Payment’ your order is final

and your credit card will

now be charged!

So please ensure all details

are correct.

Tip: If you would like

to add another

match to your order

please select ‘Get

More Tickets’


YOUR ORDER HAS BEEN SUBMITTED!

10. Your order has now been submitted to AFL Ticketing for processing, this screen you see below is a receipt of your order & you will also

receive a confirmation email detailing your order.

11. If you have made a mistake and do not want this order to be processed please email [email protected] immediately before

your seats are allocated, your credit card has already been charged by this point.

12. You can track the status of your order through the ‘My Orders’ tab.

5

If you have made a mistake

with your order please contact

[email protected]

immediately, before your seats

are allocated.

Your credit card is automatically

charged once you have

submitted your order on the

previous landing screen.

Please be certain and final with

your order before you reach this

point to avoid being charged for

tickets you later do not want to

use.




DOUBLE CHECK YOUR ORDER HAS BEEN SUBMITTED

13. If you have not received a confirmation email from AFL Ticketing this means your order has not officially been submitted, please check the

right hand side of your home landing page to ensure it is not sitting in your shopping cart. This may have been a result of not filling out ALL

fields when checking out.

If you do not receive

a confirmation email,

this means your

order has not been

submitted and may

still be sitting in your

shopping card.

Please go back to

your home page and

check down the right

hand side of your

page that there is not

an order waiting to

be submitted


VIEWING & TRACKING ORDERS

To view and track the status of your order throughout the fulfilment process, select ‘My Orders’.

SUBMITTED – Once you have hit ‘Submit Order’ it will appear in ‘My Orders’ with the ‘SUBMITTED’ status. You order is waiting to be

viewed and allocated to an AFL Ticketing staff member.

PENDING – Once your order has been viewed and allocated to an AFL Ticketing staff member, it will be in ‘PENDING’ status.


YOUR ORDER IS COMPLETE!

SEATS ALLOTTED – Your order is now complete and your tickets have been allocated! You would have received a

confirmation email detailing that your order has been complete, this email will include an Invoice of your order and you can

also download an invoice directly off this page using the ‘Download Invoice’ button. I

If you have purchased guest passes and if your tickets have been left at AFL Reception they will be available for collection by

the next working day, otherwise they will be left for collection under

IMPORTANT!

Once your order has been

processed and you have

received a confirmation

email detailing that your

order has been processed

this is final.

Your tickets have now

been printed and your

Credit Card has now been

charged.


REJECTED – If your order was submitted incorrectly, you will receive an email advising it has been rejected including a

reason for rejection. You may need to resubmit this order again if you have done so incorrectly.

If this is the case you will be contacted by AFL Ticketing to follow up this order.

REJECTED ORDERS


If you have any queries or issues regarding the Ticket Request System or any orders you have submitted, please contact AFL

Ticketing at [email protected]

.

CONTACT US


ticket request system user guide award winners tenant/afl... · award winner. 5. you have two...

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