Through  the  Lens  of  the  Business:  Enterprise  IT  Trends  that  Ma7er  Most  in  2016  

 Panelists: David Jarvis – CIO Honeywell

Liz Crawford – CTO Birchbox Mark Crandall – CIO Consulate Health Care Giri Durbhakula – CIO National Penn

Moderator: Bill Keyworth, VP Research IDC

Business Leaders are taking control of their technology because it is integral to their outcomes

On average, 8% of total LOB employees are Technical Personnel

IT’s  3rd  Pla@orm  is  a  Business  Pla@orm  

2

“Outside-­‐In”  Business  Value  

3

0.0%

4.2%

5.0%

7.0%

8.6%

9.4%

14.8%

15.4%

17.1%

18.6%

0% 2% 4% 6% 8% 10% 12% 14% 16% 18% 20%

Other (please specify)

Create new products/services

Create new IT capabilities

Reduce risks

Accelerate time to market

Increase margins and revenue

Increase employee productivity

Reduce costs

Improve the customer experience

Optimize business/technology processes

What is the most valuable way technology can deliver value for the business?

Source: LOB Sentiment Survey, IDC, August, 2014; n=304

Technology  Buying  Centers  As  We  Have  Known  Have  Permanently  ShiQed  

4

Source:  IDC  Business  Technology  Study,  May  2013  n=1,227  Technology  Buyers  in  the  Business  

Q:  When  thinking  about  the  total  money  your  funcFonal  areas  will  spend  on  external  technology  iniFaFves  in  2013,  

how  would  you  divide  these  expenditures?  

Percentage of IT Budget Controlled by LOB In Next 2 Years

IDC LOB Sentiment Study - August, 2014 n=304 Technology Buyers in the Business

IDC CIO Sentiment 2015 Summary November, 2014 n=194

CIO’s  2015  Personal  Agenda  

5

Q. In three years, what type of CIO will your CEO define you as?

N = 209 Source: CIO Sentiment 2015 Summary

9.6%

33.0%

57.4%

0% 20% 40% 60% 80%

Operational CIO: Focus on maintenance and operations to manage costs and risks

Business Service Broker: Focus on providing business service capabilities through internal and

external sources for service excellence

Chief Innovation Officer: Focus on delivering business innovation to increase revenues,

margins, and new products.

IDC CIO Sentiment 2015 Summary November, 2014 n=194

0% 10% 20% 30% 40% 50% 60%

1

2

3

WW - In 3 Years

EMEA - Now

In 3 years

Now

ImperaSve  for  3rd  Pla@orm        "Business-­‐oriented"  Services  

6

Corner Store Concept – "servitude" by knowledgeable

proprietor, limited selection

Traditional 2nd Platform IT Service Management

Shopping Mall or Amazon Concept – better, immediate choice thru "self-service", less qualified assistance

Broker, Integrate, Orchestrate 3rd Platform Services