sugarcon 2013: enterprise collaboration - making social matter
DESCRIPTION
Mirco MüllerTRANSCRIPT
Contact person: Mirco Müller
Ludwig-Erhard-Straße 14, 34131 Kassel | Karlstraße 35, 80333 München | Fischertwiete 2, 20095 Hamburg T 0049 561 / 316663_28 | F 0049 561 / 316663_20 | E [email protected]
http://www.insignio-crm.de/en
Insignio CRM
Enterprise Social Business How to effectively communicate within a sales organization.
Insignio CRM / Enterprise Social Business / SugarCon 2013
Insignio CRM <-> SugarCRM Partnership
Insignio CRM has partnered with SugarCRM since 2007 we attained Gold
status in 2009.
SugarCRM Partner Advisory Board Member
SugarCRM Developer+ Program Member
SugarCRM MVP Award in 2010 and 2011
Insignio CRM / Enterprise Social Business / SugarCon 2013
References
Insignio CRM / Enterprise Social Business / SugarCon 2013
Partnering
Business Partner Member
Insignio CRM / Enterprise Social Business / SugarCon 2013
What is Enterprise Social Business?
Insignio CRM / Enterprise Social Business / SugarCon 2013
SN / ESN?
Enterprise 2.0
Social Sales
Social Business Software
Social Intranet
Business Intranet Solution
Social Software
Social Collabor
ation
Social Business
Suite
Communities
Social Business Solution
SN Social Network
ESN Enterprise Social Network
Insignio CRM / Enterprise Social Business / SugarCon 2013
Impact Social Media Revolution
Social Revolution
500 million sold SmartPhones
versus 420 million sold
PCs in 2011.
800 million Facebook
users with over 100 billion
connections 300 million Twitter users
with over 1 billion tweets over 4 days.
Insignio CRM / Enterprise Social Business / SugarCon 2013
Current Situation
What people want How it is
sharing ideas
giving feedback
working together
sharing knowledge
self organizing
email is limited
Intranet systems are not integrated into
CRM processes
Individual software is not user friendly
No mobile components
Insignio CRM / Enterprise Social Business / SugarCon 2013
Enterprise Social Business = CRM + ESN
ESN!People & Groups
Knowledge
Documents & Files
Apps
Intranet, Extranet
…
CRM Address - Mgmt.
Activity - Mgmt.
Opp.- Mgmt.
Ticket - Mgmt.
Quote - Mgmt.
…
Insignio CRM / Enterprise Social Business / SugarCon 2013
Case 1 Sharing knowledge within
the organization
Case 2 Exchange information with
NON-CRM users, customers and partners
Case 3 Employee engagement
Insignio CRM / Enterprise Social Business / SugarCon 2013
Case 1 Sharing knowledge within
the organization
Insignio CRM / Enterprise Social Business / SugarCon 2013
There are different people, with different tasks and knowledge
Insignio CRM / Enterprise Social Business / SugarCon 2013
Example how to choose what is important
Insignio CRM / Enterprise Social Business / SugarCon 2013
Working together on documents
Insignio CRM / Enterprise Social Business / SugarCon 2013
Example of how to find information & experts
Insignio CRM / Enterprise Social Business / SugarCon 2013
Show announcements inside of your CRM
Insignio CRM / Enterprise Social Business / SugarCon 2013
Example how to share information inside of your CRM
Insignio CRM / Enterprise Social Business / SugarCon 2013
Stay up-to-date and be mobile
Insignio CRM / Enterprise Social Business / SugarCon 2013
Case 2 Exchange information with
NON-CRM users, customers and partners
Insignio CRM / Enterprise Social Business / SugarCon 2013
Integrate into NON-CRM processes
Insignio CRM / Enterprise Social Business / SugarCon 2013
Common simple address database
Insignio CRM / Enterprise Social Business / SugarCon 2013
Discussions and exchange of information- our internal wish list J
Insignio CRM / Enterprise Social Business / SugarCon 2013
Example of the integration of external partners
Insignio CRM / Enterprise Social Business / SugarCon 2013
Example of a customer service portal
Insignio CRM / Enterprise Social Business / SugarCon 2013
Case 3 Employee engagement
Insignio CRM / Enterprise Social Business / SugarCon 2013
Ensure that employees are committed to their organization’s goals and values and motivated to contribute to organizational success
Insignio CRM / Enterprise Social Business / SugarCon 2013
Insignio running group
Insignio CRM / Enterprise Social Business / SugarCon 2013
Lindner baupause.de blog integration
Insignio CRM / Enterprise Social Business / SugarCon 2013
Lindner Hotel Organization
Contact person: Mirco Müller
Ludwig-Erhard-Straße 14, 34131 Kassel | Karlstraße 35, 80333 München | Fischertwiete 2, 20095 Hamburg T 0049 561 / 316663_28 | F 0049 561 / 316663_20 | E [email protected]
http://www.insignio-crm.de/en
Thank you for your attention! [email protected]