through our patients eyes - ballad health … · to be able to truly wow our customers, msha...

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Through Our Patients Eyes

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Page 1: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees

Through Our Patients Eyes

Page 2: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees

Why The Fuss

Page 3: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees

Always Bringing Loving Care to Healthcare

Pa#ents

Families

Page 4: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees

WOW-‐Values in Ac=on

Page 5: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees

Our Commitment

Page 6: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees

Pa=ent Rights

Page 7: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees

Pa=ent Rights Include

Page 8: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees

HCAHPS

Page 9: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees

HCAHPS Domains Reported

Page 10: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees

Key Drivers

Page 11: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees

Crea=ng the 5 Star Experience!

Page 12: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees

Communica=on

Page 13: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees

Maximizing Encounter

Page 14: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees

Pa=ent-‐Centered Rounds

Page 15: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees

Managing UP

Page 16: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees

MSHA Belief

Page 17: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees

Page 18: Through Our Patients Eyes - Ballad Health … · To be able to truly WOW our customers, MSHA understands the importance of viewing team members as customers too. Satisfied Employees

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