Through October 31, 2014

OFAP Statistics

Case Volume

Volume Remains Steady

Augus

t 201

3

Sept

embe

r 20

13

Octob

er 2

013

Nov

embe

r 20

13

Decem

ber 20

13

Janu

ary 20

14

Febr

uary

201

4

Mar

ch 2

014

April

2014

May

201

4

June

201

4

July 2

014

Augus

t 201

4

Sept

embe

r 20

14

Octob

er 2

014

0

500

1000

1500

2000

2500

Requests* Notices Sent

Requests by Servicer

Wells Fargo32%

Nationstar11%

Chase9%

Ocwen9%Green Tree

7%

SPS5%

Bank of America

5%

Seterus3%

US Bank3%

SLS2%

Other14%

Case Flow *Includes cases later withdrawn by the servicer

Intake8%

Open17%

Closed*75%

Participation

2,714 Grantors Participating(Fee Paid)

30% Participation Rate(Adjusted)

23% Participation Rate(Raw)

Raw Participation Rate:

Includes all cases in which a notice was sent and the fee deadline has passed

Adjusted Participation Rate:

Excludes cases with wrong numbers and deceased grantors if no successor is identified

Conferences

Adjourning Conferences

In 2,169 cases, the parties have met at least once

In 62% of those cases, the parties have met twice

In 24% of those cases, the parties have met more than twice

Outcomes

Agreement Rate Holding Steady

*Pre-conference settlements through May 2014 tracked as no agreement cases

Agreement (774)44%

Pre-Conference Settlement (106)

6%

No Agree-

ment (874)50%

Agreements to Retain Home

Retention

(739)

Permanent

Modification (129)

Trial Period Plan (403)

Forbearance

Agreement (78) Reinstate

or Payoff (110)

Repayment Plan or OHSI (19)

Agreements to Surrender

Non-Retenti

on (141)

Short Sale or DIL (76)

Forbearance

Agreement (48)

Voluntary Surrender

(14)

Cash for Keys (3)

Satisfaction of Participants

98% of servicers gave the OFA Program a neutral or better rating

79% of homeowners were satisfied or very satisfied with the OFA Program

95% of homeowners would recommend the OFA Program to another

Satisfaction of Participants

92% of homeowners found the housing counselor helpful or very helpful

94% of homeowners were satisfied or very satisfied with the facilitator

87% of servicers were satisfied or very satisfied with the facilitator