thousandeyes at zendesk
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ThousandEyes at ZendeskSteve Loyd
VP, Engineering OperationsZendesk, Inc.
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VP, Engineering Operations at Zendesk since 2012
Yahoo - Service Engineering management roles
First moved to Engineering Operations in 1998 at Intraware
Started career in IT at Sun Microsystems in 1994
About Me...
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Zendesk Deployed in Data Centers as Cloud providers
Cross monitoring mesh of our network
Monitoring dependent cloud services
Helped better detect incidents, especially upstream provider problems
Enterprise Agent Deployment
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User scenarios for SaaS companies such as Zendesk:1) Chinese end-users of multi-national customers2) Multi-national customers with remote staff3) Direct customers in China
Global Performance in China
http://edu-geography.com/data_images/countries/beijing/beijing-01.j pg
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Global Performance in China
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Approaches / Solutions
● Implement platforms within China
● Partner with China firms for hosting
Performance in China
http://www.askthepil ot.com /wp-content/uploads/2015/01/duct-tape- on- A320.jpg
Workarounds / Duct Tape
● CDN Name Changes● Hong Kong VPNs
What Solutions are you aware of?
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Thank You!Steve Loyd
VP, Engineering OperationsZendesk, Inc.