thomas w. malone mit inventing the organizations of the new economy
TRANSCRIPT
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Thomas W. MaloneThomas W. Malone
MIT MIT
Inventing the Organizations Inventing the Organizations of the New Economyof the New Economy
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What’s happening?What’s happening?
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Some possibilitiesSome possibilities
•SpeedSpeed
•StructureStructure
•ProcessProcess
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S P E E DS P E E D
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How long does it take to build How long does it take to build a house?a house?
QuestionQuestion
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Videotape courtesy of: Videotape courtesy of:
Building Industry Association of Building Industry Association of San DiegoSan Diego
San Diego, CaliforniaSan Diego, California
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StructureStructure
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Conclusion from MIT researchConclusion from MIT research
•Highly decentralized Highly decentralized systems will be much more systems will be much more important in the future.important in the future.
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LinuxLinux
• Computer operating systemComputer operating system
– Unix for PCsUnix for PCs
• Developed and tested by thousands of Developed and tested by thousands of volunteer programmers around the volunteer programmers around the worldworld
• > 3M users today> 3M users today
• No one “in control”No one “in control”
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Organizations in the 20th Organizations in the 20th centurycentury
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1950 20001900
Small, local businesses
Large, centralized corporations
“Delayering”, “Empowerment”, “Outsourcing”, “Networked organizations”
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What will these networked What will these networked organizations look like?organizations look like?
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Scenario: Scenario: The E-Lance EconomyThe E-Lance Economy
•1 - 10 people per firm1 - 10 people per firm
•Temporary combinations for Temporary combinations for various projectsvarious projects
•ExamplesExamples
– Making filmsMaking films
– ConstructionConstruction
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TopsyTailTopsyTail
• Hair care productsHair care products
• $80 M revenues$80 M revenues
• 3 employees (CEO, CFO, Marketing 3 employees (CEO, CFO, Marketing Director)Director)
• 20 outsourced vendors include:20 outsourced vendors include:
– tool makers, injection molders, package tool makers, injection molders, package designer, logo designer, fulfillment houses, designer, logo designer, fulfillment houses, mailing list firm, PR, distributors, sales repsmailing list firm, PR, distributors, sales reps
• Keeps inside:Keeps inside:– new product development and marketing new product development and marketing strategystrategy
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Example: eLance.comExample: eLance.com
• On-line auctions for professional servicesOn-line auctions for professional services
– Software development, graphic design, research, Software development, graphic design, research, translation, etc.translation, etc.
• Buyer posts project, selects winning bidder, Buyer posts project, selects winning bidder, evaluates completed workevaluates completed work
• Over 200,000 businesses from over 140 Over 200,000 businesses from over 140 countries registeredcountries registered
• Over 40% of transactions cross national Over 40% of transactions cross national bordersborders
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Example: Asynchrony.comExample: Asynchrony.com
• Provides infrastructure for e-lance software Provides infrastructure for e-lance software development projects.development projects.
• Project manager posts idea, recruits team Project manager posts idea, recruits team members, negotiates shares, manages members, negotiates shares, manages development and beta testingdevelopment and beta testing
• Results marketed by Asynchrony.com with Results marketed by Asynchrony.com with 75-90% of revenues going to developers75-90% of revenues going to developers
• Over 25,000 active members so farOver 25,000 active members so far
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Textile industry near Prato, Textile industry near Prato, ItalyItaly
• Over 15,000 small firms Over 15,000 small firms – Average no. of employees < 5Average no. of employees < 5– State-of-the-art factories, warehouses, and other State-of-the-art factories, warehouses, and other
equipmentequipment
– Cooperative ventures for purchasing, logistics, R&DCooperative ventures for purchasing, logistics, R&D• Brokers (Brokers (impannatoriimpannatori) coordinate work) coordinate work
– assemble groups of firms to meet needs of specific assemble groups of firms to meet needs of specific customerscustomers
– electronic market for production capacityelectronic market for production capacity
• Result: Preferred material for fashion Result: Preferred material for fashion designers around the worlddesigners around the world
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QuestionsQuestions
•What if the managers of an What if the managers of an organization are not in control?organization are not in control?
•What if power, ownership, and action What if power, ownership, and action initiatives come from throughout an initiatives come from throughout an organization?organization?
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InternetInternet
0
20000
40000
60000
80000
100000
120000
1981 1985 1987 1989 1991 1993 1995 1997 1999 2001
Internet hosts (thousands)
Source: Internet Software Consortium (http://www.isc.org/)
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Internet (cont.)Internet (cont.)
•Decentralized design principlesDecentralized design principles
– ““No one in charge”No one in charge”
– Agreements needed only on interaction protocolsAgreements needed only on interaction protocols
– Anyone who follows protocols can be aAnyone who follows protocols can be a
»Service providerService provider»Service userService user»Network providerNetwork provider
•Result: Amazing growth and flowering Result: Amazing growth and flowering of innovationof innovation
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QuestionQuestion
•How much of the intelligence of How much of the intelligence of
people throughout an people throughout an
organization can we use in a organization can we use in a
decentralized organization?decentralized organization?
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Videotape courtesy of Videotape courtesy of
Cinematrix Cinematrix Interactive Entertainment Interactive Entertainment
Systems, Inc.Systems, Inc.
voice: 415-892-8254, fax: 415-892-4469voice: 415-892-8254, fax: 415-892-4469
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ProcessProcess
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How can we understand all How can we understand all this?this?
If the boundaries between organizations are If the boundaries between organizations are blurring. . .blurring. . .
If products, tasks, and organizations are all If products, tasks, and organizations are all temporary. . .temporary. . .
If everyone makes their own decisions. . .If everyone makes their own decisions. . .
. . . How can we think about the organization . . . How can we think about the organization of work?of work?
What will replace organization charts?
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Conclusion from MIT researchConclusion from MIT research
•Processes (not structures) Processes (not structures) are the key building blocks are the key building blocks for inventing new for inventing new organizations.organizations.
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A slogan for process A slogan for process managementmanagement
We need to give as much We need to give as much
attention to managing attention to managing processesprocesses
as we have in the past to as we have in the past to
managing managing productsproducts..
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Needed: Needed: Process Knowledge Process Knowledge
RepositoriesRepositories• Consistent, easy-to-use collections of Consistent, easy-to-use collections of
knowledge about activities, their variations, knowledge about activities, their variations, and interrelationshipsand interrelationships
• Used for multiple purposesUsed for multiple purposes
• Including many kinds of knowledge...Including many kinds of knowledge...
– ““Best practice” librariesBest practice” libraries
– Measurement and benchmarking dataMeasurement and benchmarking data
– Software configuration and change management data Software configuration and change management data
– On-line discussion forumsOn-line discussion forums
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Example: Example: MIT Process Handbook MIT Process Handbook
• SoftwareSoftware
–Repository engine, web server, editing Repository engine, web server, editing toolstools
• ContentsContents
–Over 5000 processes and activitiesOver 5000 processes and activities
»Generic business models and activity Generic business models and activity types, case examples, on-line types, case examples, on-line discussion forumsdiscussion forums
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Example: Example: Dow Corning CorporationDow Corning Corporation
• $2.5B chemical manufacturing firm$2.5B chemical manufacturing firm
• Installed SAP and standardized key business Installed SAP and standardized key business processes at same timeprocesses at same time
– Needed to design and communicate new business processesNeeded to design and communicate new business processes
• Created detailed process models cross-linked Created detailed process models cross-linked to other business processes and other to other business processes and other knowledgeknowledge
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Example:Example:MIT eBusiness Process HandbookMIT eBusiness Process Handbook
• Includes:Includes:– Case examplesCase examples
– Descriptions of innovative technologies Descriptions of innovative technologies
– Descriptions of innovative business modelsDescriptions of innovative business models
– Etc…Etc…
• Organized by:Organized by:
– Business modelsBusiness models
– Business processesBusiness processes
Available on the web at: ccs.mit.edu/eph
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ConclusionsConclusions
• ““Empowerment” is not just a fad, but a Empowerment” is not just a fad, but a response to fundamental changes in the response to fundamental changes in the economics of communication and decision-economics of communication and decision-making.making.
• Explicitly and systematically managing Explicitly and systematically managing business processes will be critical for most business processes will be critical for most successful businesses in the 21st century.successful businesses in the 21st century.
• What do we really want?What do we really want?