the waiter is a better trainer than you
DESCRIPTION
Training for your employees impacts the bottom line. Companies spend large amounts on trainers who come in, present and leave without the results sticking. Too many trainers complicate the training process. Learn a simple straight forward training technique to improve the performance of your teams for Glenn Pasch, CEO of PCG Digital Marketing.TRANSCRIPT
The Waiter is a Be,er Trainer
Glenn Pasch, COO & Partner PCG Digital Marke6ng
First Day on Job
The Process
The Process
• Day 1: Follow someone • Day 2: Follow food runner • Day 3: Direct ac@on • Day 4: They followed me • Day 5: Show@me • Later: Wait on owner
Management Tips
Management Tips • Welcome: Set the expecta@ons • GeJng se,led • Describe process. Paint picture • Specific direc@ons • Timing • Communica@on: keep people updated. • Thinking ahead before ques@ons arise. • Ask for referral • Thanking them as they leave
Master Class
• Upsell. How to ask • Kept notes on people’s preferences • Be ahead of problems • Never ask if things are ok • Must tag team and check in • Get out from behind a desk
What is your harvest?
– Office: 732.450.8200 – Email: [email protected] – @sidebysidecoach – www.glennpasch.com