Download - The Waiter is a Better Trainer Than You
The Waiter is a Be,er Trainer
Glenn Pasch, COO & Partner PCG Digital Marke6ng
First Day on Job
The Process
The Process
• Day 1: Follow someone • Day 2: Follow food runner • Day 3: Direct ac@on • Day 4: They followed me • Day 5: Show@me • Later: Wait on owner
Management Tips
Management Tips • Welcome: Set the expecta@ons • GeJng se,led • Describe process. Paint picture • Specific direc@ons • Timing • Communica@on: keep people updated. • Thinking ahead before ques@ons arise. • Ask for referral • Thanking them as they leave
Master Class
• Upsell. How to ask • Kept notes on people’s preferences • Be ahead of problems • Never ask if things are ok • Must tag team and check in • Get out from behind a desk
What is your harvest?
– Office: 732.450.8200 – Email: [email protected] – @sidebysidecoach – www.glennpasch.com
