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7/24/2019 The Tweeting Meeting - Chapter 7 Crisis Management & Technologies That Enable You to Save Your Event -Ruud Janssen
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93[\ Cd`ul c`hputgoi vs cd`ul c`hhutgoi2 tef s`cgjd hflgj RrXfv`dutg`o
9. [\ Cd`ul c`hputgoi vs cd`ul
c`hhutgoi2 tef s`cgjdhflgj RrXfv`dutg`o
Crgsgs Hjojifhfot & \fceo`d`igfs \ejt Fojkdf W`u \` Sjvf W`ur Fvfot
ky [uul Mjossfo, CHH
d Gotr`luctg`oI``l ofws trjvfds njst...kjl ofws fvfo njstfrEjvf y`u fxpfrgfocfl tejt s`hftghfs cd`ul c`hputgoi gs ifttgoi fjsgfr tejo cd`ul c`hhutgoi0 Go
tegs cejptfr y`u wgdd ejvf tef pp`rtuogty t` fxpd`rf jol kf tfhptfl t` tfst ofw wjys n c`ddjk`rjt-
goi jol c`hhuogcjtgoi wgte te`sf gov`dvfl go y`ur fvfot jol h`rf spfcgcjddy wefo y`ur fvfot gs
kfgoi lgsruptfl ky j crgsgs.
\fceo`d`iy gtsfdn cjo kf lgsruptgvf kut hjykf o`t t` tef sjhf fxtfot js j crgsgs. \egs cejptfr wgdd
pr`vglf gosgiets jol tgps n`r usgoi s`cgjd hflgj lurgoi fhfrifocgfs jol crgsgs. \ef c`otfot gs kjsfl
`o succfssnud Qdjo Ks n`r fhfrifocy sgtujtg`os jol fvfots wefo c`onr`otfl wgte j crgsgs.\egs cejptfr wgdd fojkdf y`u t` lgsc`vfr ofw c hhuogcjtg`o cejoofds jol tfceo`d`iy t``ds t` hjo-
jif y`ur uofxpfctfl fvfot gotfrruptg`os.
Yefo y`ur fvfot gs tr`ukdfl ky gotfrruptg`os `n joy bgol (v`dcjo` fruptg`os, p`wfr `utjif, strgbfs,
ftc.) bo`wgoi wejt tfceo`d`iy t` usf t` crfjtf kjcbup pdjos jol kfgoi prfpjrfl gs bfy. J crgsgs gs
cfrtjgody o`t tef tghf t` st`p jol stjrt jt tef kfigoogoi `n tef dfjrogoi curvf.
Jntfr rfjlgoi tegs cejptfr y`u wgdd kf jkdf t`=
Glfotgny tef wey, wejt jol e`w `n crgsgs c`hhuogcjtg`o
Bo`w e`w s`cgjd hflgj cjo bffp y`u gon`rhfl `n tef jctgvgtgfs jol d`cjtg`o `n y`ur julgfocf Lgsc`vfr e`w s`cgjd hflgj ejs jssgstfl go fxtrfhf fhfrifocgfs jol e`w tejt jppdgfs n`r fvfots jol
hfftgois.
d Yefo w`rdls c`ddglf2tef s`cgjd hflgj RrXfv`dutg`o
Fvfot lgsruptg`os2 o`t gn, kut wefo...
Yejt ejppfos wefo w`rdls c`ddglf0 \ef dfjst wf cjo c`ocdulf gs tejt uopjrjddfdfl strfjhs n fofriy
jrf nrffl. Igvgoi tejt fofriy tef rgiet cejoofds jol lgrfctg`o gs tef tjsb jt ejol n`r joy`of gov`dvfl
go j crgsgs sgtujtg`o. Hjoy ejvf fxpfrgfocfl lgsruptg`os jt tefgr fvfots. Kf gt tef v`dcjogc fruptg`os go
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\ef \wfftgoi Hfftgoi9
jkdf s`urcf `n vfrgcjtg`o `n c`otfxtujd gon`rhjtg`o. Qe`t` (wgte if`d`cjtg`o) gs ofxt, n`dd`wfl ky
julg`rfp`rts, jntfr gs if`d`cjtfl twffts jol ojddy tfxt hfssjigoi.
d C@OOFC\G^G\W\ef YE@H, hjbgoi y`ursfdn efjrl jol c`oofctgoi
J ;1:1 Jhfrgcjo [fl Cr`ss survfy (:6), rfdfjsfl jt tef Fhfrifocy S`cgjd Ljtj Suhhgt, se`ws hjoy
wfk usfrs w`udl turo t` s`cgjd hflgj t` sffb efdp n`r tefhsfdvfs `r `tefrs lurgoi fhfrifocgfs jol
tefy fxpfct rst rfsp`olfrs t` kf dgstfogoi.
Gt n`uol tejt gn tefy offlfl efdp jol c`udlot rfjce tef fhfrifocy pe`of ouhkfr 7-:-:, `of go vf
w`udl try t` c`otjct rfsp`olfrs ter`uie j lgigtjd hfjos suce js f-hjgd, wfksgtfs `r s`cgjd hflgj.
Gn wfk usfrs bofw `n s`hf`of fdsf we` offlfl efdp, 7 pfrcfot sjgl tejt fhfrifocy rfsp`olfrs se`udl kf h`ogt`rgoi
s`cgjd hflgj sgtfs go rlfr t` qugcbdy sfol efdp jol ofjrdy ejdn kfdgfvf j rfsp`osf jifocy gs pr`kjkdy
jdrfjly rfsp`olgoi t` joy urifot rfqufst tefy hgiet sff.
Jol tef survfy rfsp`olfots fxpfctfl qugcb rfsp`osf t` jo `odgof jppfjd n`r efdp= 9< pfrcfotfxpfctfl efdp t` c`hf dfss tejo jo e`ur jntfr tefgr twfft `r Njcfk``b p`st.
Jdh`st ejdn `n rfsp`olfots sjgl tefy w`udl usf s`cgjd hflgj t` tfdd d`vfl `ofs tefy jrf sjnf. @n
tefh, 5> pfrcfot w`udl usf Njcfk``b, wgte j shjddfr p`rtg`o turogoi t` \wgttfr jol `tefr t``ds. Gn
s`hf`of fdsf offlfl efdp,
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99[\ Cd`ul c`hputgoi vs cd`ul c`hhutgoi2 tef s`cgjd hflgj R rXfv`dutg`o
\jbgoi tef p`wfr `n jiirfijtgoi jol j hjppgoi jppdgcjtg`o t` y`ur d`cjd c`hhuogty jol hjbgoi
tef gon`rhjtg`o c`otfxtujd jol rfdfvjot go ofjr rfjd tghf ejs pr`vfo gts rfdfvjocf go hjoy `n tef
w`rdls crgsgs. \egs gocdulfs hjppgoi n tef swgof u utkrfjb t` sjvgoi dgvfs go tef Ejgtg fjrtequjbfs.
Gt jppdgfs terff kjsgc prgocgpdfs tejt hust kf jt tef c`rf `n joy jppdgcjtg`o lfpd`yfl go crgsgs c`h-
huogcjtg`o=
Fjsy t` usf (o` kjrrgfrs t` fotry `r usfr jl`ptg`o gssufs pr`vglfl y`u ejvf j lgigtjd ljtj c`oofctg`o)
Jccfssgkdf t` joy`of nr`h SHS, HHS `r rfp`rt sukhgttfl `odgof (\wgttfr, kd`i, if`-d`cjtg`o)
Lfpd`yjkdf w`rdlwglf jol scjdjkdf n`r hjoy t` efdp `ut (Jkgdgty t` tjbf tef c`rf jppdgcjtg`o jol
lfpd`y gt y`ursfdn t` sugt y`ur c`hhuogtgfs offls)
Ngiurf 9. Vsegejlg go jctg`o go Ejgtg crgsgs
\ef rfsudt gs crgtgcjd jol tghfdy gon`rhjtg`o `o j pdjtn`rh tejt jdh`st joy`of cjo usf. Jo`tefr bfyfdfhfot gs tejt gt jdd`ws tef c`hhuogty `n v`duotffrs t` efdp ky jctgvfdy c`otrgkutgoi t` gotfrprft-
goi gon`rhjtg`o jol vfrgnygoi gt. Go tef fxjhpdf `n Ejgtg (:>), djrif scjdf tfjhs `n if`irjpegcjddy lgs-
pfrsfl v`duotffrs jssgstfl go rfjlgoi, vfrgnygoi jol jdd`cjtgoi hfssjif urifocy, if`d`cjtg`o jol
cr`ss vfrgcjtg`o, wegce jdd`wfl n`r djrif jh`uots `n hfssjifs t` kf lgifstfl jol hjppfl wgte j
egiefr dfvfd `n jccurjcy t` gon`rh tef rfscuf n`rcfs `o tef ir`uol go tef tr`ukdfl jrfj. \ef c`rf `n
tef systfh gs j vgsujd tghfdgof go wegce fvfots/gocglfots/kjcbir`uol gon`rhjtg`o/vglf`s (dfts cjdd
jdd `n tefsf rfp`rts) jppfjr dgofjrdy jd`oi tef tghfdgof jt tef spfcgc h`hfot tefy jrf rfp`rtfl.
Fjce rfp`rt gs tefo lgstrgkutfl vfrtgcjddy jcr`ss rfdgjkgdgty djyfrs wgte sfctg`os dgbf njdsf, trustfl,
`r vfrgfl. N`r fxjhpdf, gts vfry ejrl t` njkrgcjtf j ifougof rg`t vglf` lurgoi j crgsgs, s` gt hjbfs
sfosf tejt jdd vglf`s jrf jt tef t`p.
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\ef \wfftgoi Hfftgoi95
Fjce rfp`rt gs jijgo jojdyzfl n`r cr`ss-rfnfrfocfs (twffts, rf-twffts, goc`hgoi dgobs, Njcfk``b hfo-
tg`os, ftc). \ef h`rf cr`ss-rfnfrfocfs j rfp`rt ejs, tef djrifr tef gc`o sgzf (s` y`u cjo ejvf j vfry
pr`hgofot njdsf ruh`r jol j p``rdy dgobfl trustfl s`urcf).
Jds`, fjce `n te`sf cr`ss-rfnfrfocfs gs tefo c`oofctfl t` tef s`urcf ky j dgof, s` n`r fxjhpdf, j
rftwfft cjo kf trjcfl kjcb t` tef `rgigojd twfft. \egs w`udl jv`gl gssufs `n kfdjtfl rftwffts jcr`ss
lgfifrfot tghf z`ofs. Ngojddy, wefo cdgcbfl, fjce rfp`rt gc`o fxpjols t` se`w fgtefr tef nudd rfp`rt
(n`r twffts) r j sogppft n tef rfp`rt (n`r wfksgtfs). J qugcb idjocf jt tegs systfh jdd`ws tef vgsgt`r t`
ghhflgjtfdy dtfr ky= jccurjcy, pr`hgofocf, tghf, c`oofctg`o, kjcbir`uol gon`rhjtg`o jol rfdjtfl
hjtfrgjd.
Sgocf tef crgsgs go Fiypt fruptfl, Gotfroft jccfss ejs kffo lgfficudt t` ol n`r pr`tfstfrs jol `tefrs
go tef c`uotry. S`cgjd oftw`rbgoi sfrvgcfs dgbf \wgttfr jol Njcfk``b ejvf kffo tef prghjry t``ds `n
c`hhuogcjtg`o.
(:>) S`urcf= Golfpfolfot Fvjdujtg`o n tef Vsejeglg Ejgtg Qr`mfct, ;1::
Ofw nuoctg`ojdgtgfs n c`hhuogcjtg`o jrf kfgoi lfvfd`pfl fvfry ljy jol eykrgl vfrsg`os n fxgstgoi
jppdgcjtg`os jrf crfjtfl t` kypjss trjlgtg`ojd kjrrgfrs. [fjd tghf sfjrce `n gon`rhjtg`o ejs kfc`hf
tef wjy wf wjot t` kf gon`rhfl. H`st rfcfot gs jo fxjhpdf n \wgttfr (rfjd tghf kut rjol`h), I``idf
(o`t s` rfjd tghf kut fxtrfhfdy sfjrcejkdf) jol SjyO`w, c`hkgogoi n`rcfs t` crfjtf Spfjb t` \wfft
go j rfsp`osf t` jssgst RrXrfv`dutg`ojrgfs t` ift tefgr w`rl `ut wefo gotfroft c`oofctgvgty jol s`cgjd
hflgj ejvf kffo kjoofl. \egs sfrvgcf jdd`ws pf`pdf t` lgjd j tfdfpe`of ouhkfr jol dfjvf j v`gcf-
hjgd. \ef v`gcfhjgd gs jut`hjtgcjddy trjosdjtfl got` j hfssjif tejt gs sfot `o \wgttfr usgoi tef glfo-
tgnygoi ejse tji #fiypt.
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7/24/2019 The Tweeting Meeting - Chapter 7 Crisis Management & Technologies That Enable You to Save Your Event -Ruud Janssen
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97[\ Cd`ul c`hputgoi vs cd`ul c`hhutgoi2 tef s`cgjd hflgj R rXfv`dutg`o
Joy`of cjo twfft ky dfjvgoi j v`gcf hfssjif `o `of `n terff gotfrojtg`ojd pe`of ouhkfrs. Qf`-
pdf cjo jds` dgstfo t` tef hfssjifs ky cjddgoi tef dgstfl ouhkfrs jol ky cdgcbgoi `o tef \wgttfr dgobs
p`stfl t` Aspfjb;twfft.
\fceo`d`iy sffhs t` cejddfoif tef c`ovfotg`os n jut`crjtgc dfjlfrs d``bgoi t` c`otjgo tef v`gcf `n
tef pukdgc. \ef lfh`crjtgzjtg`o `n gon`rhjtg`o jol lgjd`iuf gs dfjvgoi j djstgoi ghprgot jcr`ss tef
id`kf jol dfjlgoi t` j ofw frj `n c`hhuogcjtg`o.
d \ry gt kfn`rf y`u ejvf t`@b s` y`u jrf up t` spffl o tef jppdgcjtg`o n s`cgjd hflgj go sfvfrf crgsgs sgtujtg`o jol tef kurogoi
pdjtn`rh ejs hjlf gt cdfjr tejt s`cgjd hflgj ejs jo gocrfjsgoi lfirff `n rfdfvjocf jol p`tfotgjd t`
sjvf dgvfs. Yejt l`fs tejt hfjo n`r tef jppdgcjtg`o `n s`cgjd hflgj jt y`ur ofxt fvfot0
Fhfrifocy prfpjrflofss wgdd hjbf y`u h`rf oghkdf jol rfjly t` lfpd`y wejt y`u ejvf fxpfrg-
focfl go o`o-crgsgs sgtujtg`os. W`u bo`w tejt j crgsgs gs tef tghf wefo tef pr`nfssg`ojds lgstgoiugse
tefhsfdvfs nr`h tef jhjtfurs. Kfgoi prfpjrfl hfjos y`u offl t` rfefjrsf, sghudjtf j crgsgs jol tfst
tef k`uoljrgfs `n y`ur ofw hflgj sbgdds jol, h`rf ghp`rtjotdy, te`sf `n y`ur tfjh.
Dfjrogoi j ofw djoiujif gs jdwjys lgfficudt jol c`sts vjst jh`uots `n fofriy jol wgdd p`wfr. Gn y`u
c`osglfr s`cgjd hflgj t``ds js j ofw djoiujif, y`u wgdd offl t` jppdy y`ursfdn jol i` ter`uie tef
dfjrogoi curvf `o j pfrs`ojd dfvfd jol wgte y`ur tfjh hfhkfrs.
Gn y`urf prfssfl n`r tghf, efrfs tef i``l ofws= j sghudjtg`o gs must js tghf prfssfl, jdd`wgoi n`r j rfjd
dgnf fojcthfot `n j crgsgs n`r y`u jol y`ur tfjh.
Go joy cjsf, tef sghudjtg`o wgdd jwjbfo y`u t` tef njct tejt s`cgjd hflgj t``ds jrf `ody tejt2 t``ds.
\ef rfjd fofriy, spgrgt jol p`wfr `n s`cgjd hflgj gs pf`pdf. Yf jrf s`cgjd hflgj.
d Go giet0 O`t c`oofctfl0Offl j cefcbdgst n`r djolgoi0Yey lglot y`u tegob `n tejt jt tjbf `fi0
Kfgoi c`oofctfl wefrfvfr y`u i` gs j kurlfo n`r of, j duxury n`r jo`tefr. Jt tef stjrt n ;1::, sfvfo
hjm`r jgrdgofs ijvf jwjy Njcfk``b jccfss `o tefgr Yg-Ng oftw`rbs `o tefgr jgrpdjofs. Nrff s`cgjd
hflgj sfrvgcf wgdd kf jvjgdjkdf `o O`rte Jhfrgcjo giets n`r ^grigo Jgrdgofs, Vogtfl Jgrdgofs, Jhfrg-
cjo Jgrdgofs, Lfdtj, Jgr\rjo, VS Jgrwjys jol Jdjsbj Jgrdgofs. Joy`of d``bgoi t` jccfss sgtfs `tefr tejo
Njcfk``b wgdd ejvf t` pjy j nff lfpfolgoi `o tef dfoite `n tef giet.
Js j hjm`r ofwspjpfr rfp`rts, Njcfk``b gs tef h`st-vgsgtfl sgtf `ok`jrl s`hf 3,511 giets j ljy
jol 6,111 prgvjtf pdjofs. E`wfvfr, rfsfjrce fstghjtfs tejt `ody 9% t` :1% `n pjssfoifrs `o Yg-Ng-
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\ef \wfftgoi Hfftgoi51
fqugppfl pdjofs usf tef sfrvgcf. Qr`vglgoi nrff jccfss t` tef s`cgjd oftw`rbgoi sgtf gs jo jttfhpt t`
sprfjl tef w`rl `n rfdjtgvfdy uousfl Yg-Ng sfrvgcf `ok`jrl go e`pfs t` ift pf`pdf gotfrfstfl jol
pjy n`r tef jccfss djtfr.
Kfgoi jkdf t` ift go t`uce wgte y`ur fvfots stjbfe`dlfrs jt joy tghf hjy kf j crgtgcjd succfss njct`r
go hjojigoi y`ur fvfots crgsgs. Ejvgoi j pdjo K gs ofcfssjry, hjojigoi jol hgtgijtgoi rgsb gs j pr`-
cgfocy tejt truf pr`nfssg`ojds ejvf go tefgr bo`wdflif sft `r fvfot tfjh. Yey o`t stjrt t`ljy jol
hjbf gt pjrt `n y`urs, kfn`rf y`u ejvf t`.
Kfd`w jrf j sft `n :: prjctgcjd tgps n`r usgoi s`cgjd hflgj n`r fhfrifocy c`hhuogcjtg`os js wfdd js j
stfppfl jppr`jce t` lfvfd`pgoi hfssjifs go 9 stfps usgoi j Hfssjif Hjp tfceogquf t` jdd`w n`r j
kfttfr prfpjrflofss `n uon`rfsffo sgtujtg`os. Yf ogse tegs cejptfr wgte j suiifstfl kdufprgot `n 5
\egois t` l` wefo tegois i` wr`oi go tef S`cgjd Hflgjspefrf.
d :: \gps n`r usgoi s`cgjd hflgjn`r fhfrifocy c`hhuogcjtg`os (:9)
:. Hjbf s`cgjd hflgj ffi rts hfssjif lrgvfo, o`t cejoofd lrgvfo. Fhkrjcf fvfry p`ssgkdf tfjcegoi
h`hfot s` tejt y`ur s`cgjd hflgj oftw`rbs cjo ir`w jol jrf lfpd`yfl kfn`rf y`u ejvf j crgsgs.
;. \jp got` jdd jvjgdjkdf rfs`urcfs. L` y`u ejvf j djrif cjlrf `n v`duotffrs0 C`osglfr trjgogoi tefh
js s`cgjd hflgj c`oofct`rs jol jhkjssjl`rs.3. Bffp hfssjifs krgfn jol pfrtgofot. Qf`pdf jrf o`t rfjddy rfjlgoi2 tefy jrf scjoogoi.
. Ejvf j Qdjo K. Supp`sf pe`of dgofs jrf mjhhfl jol/ r c`hputfrs jrf l`wo0
9. N`rif pjrtofrsegps n`r sejrgoi hfte`ls jol hfssjifs. \egob `n y`ur julgfocf jol e`w y`u cjo
rfjce tefh ter`uie c`hpdfhfotjry c`hhuogtgfs. Jds` tegob jk`ut e`w jute`rgtgfs, jss`cgj-
tg`os jol tef prgvjtf sfct`r cjo w`rb t`iftefr t` gon`rh jol syocer`ogzf tef hfssjif.
5. N`cus `o pf`pdf wefo n`rhudjtgoi y`ur c`hhuogcjtg`o pdjo. Oftw`rbs `n pf`pdf wgdd ift w`rbl`of, fvfo wefo tefrf gs o` fdfctrgcgty.
7. Jv`gl fdgtgsh `r tef kfdgfn tejt pf`pdf go cejrif bo`w h`rf. Kf trjospjrfot jol vfrgny c`hhuog-
cjtg`os kfn`rf jcbo`wdfligoi `r rftwfftgoi. [fhfhkfr y`u cjoo`t c`otr`d ofjr rfjd tghf c`h-
huogcjtg`o. Bffpgoi gon`rhjtg`o kfegol wgdd hjbf n`r j e`stgdf julgfocf tejt gs pr`of t` c`uotfr
y`u jol o`otrjospjrfot (hgs)kfejvg`r.
:1. Ofw tfceo`d`igfs jrf o`t sghpdy ofw typfs n hflgj wgte wegce t` l` tef sjhf dl tegois. \efsf
ofw hflgj sgiojd j segnt go tegobgoi jk`ut e`w wf c`hhuogcjtf wgte `ur julgfocfs jol e`w
efdpnud tefy jrf t` efdp y`u go tghfs `n crgsgs.
::. Jv`gl tef segoy ofw kmfct syolr`hf. Kfgoi qugcb t` jl`pt fvfry ofw s`cgjd hflgj js s``o js gt
fhfrifs wgte`ut bo`wgoi gts nudd ghpdgcjtg`os jol lyojhgcs go y`ur pdjo K.
(:9) S`urcf= Spfcgjd [fp`rt - Fxpfrt [`uol \jkdf `o S`cgjd Hflgj jol [gsb C`hhuogcjtg`o Lurgoi \ghfs `n Crgsgs (L`oyj Currgf, fls. \gh`tey \gobfr, K``z
Jddfo Ejhgdt`o & Ljvgl N`usf, JQEJ)
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5:[\ Cd`ul c`hputgoi vs cd`ul c`hhutgoi2 tef s`cgjd hflgj R rXfv`dutg`o
d 9 stfps t` Lfvfd`pgoi Hfssjif HjpsHfssjif Hjppgoi Stfps(:5)
Lfogtg`o
J hfssjif hjp pr`vglfs jo `rijogzfl, prg`rgtgzfl rfp`sgt`ry `n tef gon`rhjtg`o jvjgdjkdf t` c`ovfy
jol supp`rt tef hfssjifs tef pukdgc offls t` efjr, uolfrstjol jol rfhfhkfr. Hfssjif hjps jds`
structurf gon`rhjtg`o fssfotgjd n`r rfsp`olgoi t` pukdgc c`ocfros.
Lfvfd`pgoi Hfssjif Hjps
Lfvfd`pgoi tef hfssjifs tejt wgdd kf rfdfjsfl t` tef pukdgc gs vfry ghp`rtjot. Efrf jrf sfvfo stfps
t` n`dd`w wefo lfvfd`pgoi y`ur crgsgs hfssjif hjps=
Stfp :Glfotgny stjbfe`dlfrs= stjbfe`dlfrs jrf gotfrfstfl, jfifctfl r goufotgjd pjrtgfs tejt w`udl kf
`r jrf currfotdy jfifctfl ky tef sgtujtg`o.
Stfp ; Glfotgny c`ocfros= lfvfd`p j c hpdftf dgst n spfcgc c ocfros n`r fjce ghp`rtjot stjbfe`dlfr
ir`up.
Stfp 3 Glfotgny uolfrdygoi ifofrjd c`ocfros= jojdyzf jdd c`ocfros t` glfotgny c`hh`o sfts `n uolfr-
dygoi ifofrjd c`ocfros. H`st egie c`ocfro gssufs jrf jss`cgjtfl wgte o` h`rf tejo :6 t` ;6 prghjry
uolfrdygoi ifofrjd c`ocfros. O`tf= tegs se`udl kf l`of js tghf jdd`ws gogtgjd hfssjifs `r e`dlgoi
stjtfhfots hjy offl t` kf hjlf kfn`rf tegs stfp cjo tjbf pdjcf.
Stfp C`oluct systfhjtgc hfssjif tfstgoi= hfssjif tfstgoi se`udl kf l`of ky sukmfct hjttfr
fxpfrts o`t lgrfctdy gov`dvfl go tef `rgigojd hfssjif hjppgoi pr`cfss t` vjdgljtf tef jccurjcy `ntfceogcjd gon`rhjtg`o. Go j crgsgs, tegs wgdd offl t` kf l`of vfry qugcbdy. Sejrgoi jol tfstgoi hfssjifs
wgte pjrtofrs fosurfs hfssjif c`osgstfocy jol c``rlgojtg`o.
Stfp 9 Qdjo n`r lfdgvfry= prfpjrf n`r tef hfssjif hjps lfdgvfry ky j trjgofl sp`bfspfrs`o `r
ter`uie tef jppr`prgjtf c`hhuogcjtg`o cejoofds.
(:5) S`urcf= \fhpdjtf crgsgs c`hhuogcjtg`os pdjo OHJ ( Ojtg`ojd Hgogoi Jss`cgjtg`o)
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d Stjrt y`ur kdufprgot t`ljy5 \egois t` l` wefo tegois i` wr`oi go tef S`cgjd Hflgjspefrf
Yefo c`hhuogcjtgoi tef pdjoofl hfssjifs go tef Hfssjif Hjp G foc`urjif y`u t` rfjl tef n`d-
d`wgoi :1 pgfcfs `n jlvgcf n`rhudjtfl go j kd`ip`st ky Jdgzj Sefrhjo(:7).
L`ot wjgt n`r tejt c`hhuogcjtg`os crgsgs t` tjbf pdjcf kfn`rf pdjoogoi n`r e`w y`u wgdd ejoldf tef
njdd`ut wefo s`hftegoi kjl (gofvgtjkdy) ejppfos. Efrf gs j kdufprgot y`u cjo usf n`r y`ur `wo pdjo=
:. Qjy jttfotg`o. Yeftefr y`u jrf usgoi I``idf Jdfrts `r \wgdfrt `r joy `tefr h`ogt`rgoi sfrvgcf t`
sff wefo y`ur ojhf `r krjol ojhf gs hfotg`ofl, sfttgoi up lgigtjd dgstfogoi p`sts gs fssfotgjd
t` efdp dfjrogoi jk`ut o`t must tef i``l tegois pf`pdf jrf sjygoi jk`ut y`u, kut tef kjl tegois js
wfdd. Ifttgoi jo fjrdy efjls up cjo hjbf jdd tef lgfifrfocf go tef w`rdl kftwffo crgsgs jol t`tjd
lgsjstfr.
;. [fvgfw c`otfxt. Kfn`rf y`u pjogc jol muhp tef iuo t` rfsp`ol t` wejt hgiet jppfjr t` kf j crgsgs,
lgi j dgttdf lffpfr t` hjbf surf y`u uolfrstjol wejt gs kfgoi sjgl jol wey. W`u l`ot wjot t`
fotfr tef c`ovfrsjtg`o uotgd y`u ejvf j rh irjsp `o tef gssufs kfgoi rjgsfl.
3. Jllrfss pr`hptdy. \ghfdgofss gs fvfrytegoi wefo lfjdgoi wgte jol lfnusgoi tef crgsgs. Fvfry ljy,
fvfry e`ur, fvfry hgoutf y`u offl t` tegob `vfr wejt t` l` `r gio`rf tef sgtujtg`o jdt`iftefr
gs tghf wjstfl.
. Kf `pfo. Gn y`urf upsft, ofrv`us, w`rrgfl, se`cbfl l`ot kf jnrjgl t` fxprfss tejt js wfdd. Qf`pdf
wjot t` sff j euhjo rfsp`osf t` j crgsgs, o`t jo `vfrpr`lucfl, n`rhudjgc `r cjoofl rfpdy. Yefo
tefrf gs j crgsgs, tefrf jrf pf`pdf gov`dvfl. Qrftfolgoi tefrf jrf o` fh`tg`os hgxfl go tef hfss gs
j surfrf wjy t` d`sf crflgkgdgty wgte `tefrs. L`hgo`s CF@ rfsp`olfl prftty qugcbdy jol `pfody.
E`wfvfr, cefcb `ut egs rfsp`osf t` tef crgsgs. \ef CF@ ofvfr `ocf d``bs jt tef cjhfrj. Gn y`u jrfi`goi t` kf `pfo jol n`rtec`hgoi go y`ur rfsp`osf, jt dfjst d``b strjgiet jt tef cjhfrj jt s`hf
p`got. Fvfo wefo rfjlgoi nr`h j tfdfpr`hptfr, y`u cjo sft gt up s` y`ur fyfs jrf lgrfctfl jt tef
cjhfrj. @tefrwgsf, y`udd d``b segnty jol uotrustw`rtey.
9. Ngx tef pr`kdfh. Gn tef crgsgs gs krgoigoi j pr`kdfh t` y`ur jttfotg`o, jlhgt gt, jllrfss gt jol x gt. Gn
s`hftegoi gs wr`oi jol y`u cjo hjbf gt rgiet, l` gt. Gn s`hftegoi gs o`t rfjddy wr`oi kut s`hf`of
pfrcfgvfs tejt gt gs wr`oi, l` o`t lgshgss egs c`ocfros. \jbf fvfry fxcejoif sfrg`usdy, jol l` y`ur
kfst. \ejt gs jdd joy`of cjo rfjddy fxpfct. Gn y`u hjbf sgocfrf ffi rts jol c`osgstfotdy tjbf tef egie
r`jl, y`u stjol t` ijgo s`hf i``lwgdd, fvfo gn tef pr`kdfh gs o`t fotgrfdy rfs`dvfl.
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53[\ Cd`ul c`hputgoi vs cd`ul c`hhutgoi2 tef s`cgjd hflgj R rXfv`dutg`o
5. \fdd y`ur st`ry. \fddgoi y ur `wo st`ry ter`uie`ut tef xgoi pr`cfss gs jo`tefr i``l wjy `n efdp-
goi lfnusf tef gssuf. Igvgoi upljtfs suce js Yfrf stgdd d``bgoi got` tejt kui tejt cjusfl y`ur ljtj
d`ss, jol Qdfjsf c`otjct us prgvjtfdy s` wf cjo hjbf jhfols t` tegs sgtujtg`o dfts joy`of pjygoi
jttfotg`o t` tef sgtujtg`o sff s`hftegoi gs kfgoi l`of, fvfo gn s`hf `n gt ejs t` ejppfo kfegol-
tef-scfofs.
(:7) S`urcf= Kd`ip`st Igij`h= Crgsgs c`hhuogcjtg`os n`r tef S`cgjd Hflgj Jif, Muof :, ;117 ky Jdgzj Sefrhjo
d Sejrf y`ur te`uiets, m`go tef lgjd`iufYf foc`urjif y`u t` sejrf y`ur te`uiets, `pgog`os jol c`hhfots wefo gt c`hfs t` crgsgs c`hhu-
ogcjtg`os usgoi s`cgjd hflgj n`r (pdjoofl jol uopdjoofl) fvfots. Yejt tefr tegois se`udl wf tegob
jk`ut wefo gt c`hfs t` crgsgs c`hhuogcjtg`os go j s`cgjd hflgj-p`wfrfl w`rdl0 C`oofct jol sejrf
y`ur te`uiets wgte tef jute`r `o Aruulwmjossfo `r ky c`hhfotgoi `o tef jute`rs kd`i jt ettp=//
www.to`c.p`stfr`us.c`h
[uul Mjossfo, CHH (k.:791) gs j kfsp`bf ofw hflgj jol `odgof c`ddjk`rjtg`o
spfcgjdgst, c`-n`uolfr `n Fvfot Cjhp Fur`pf jol curjt`r `n \FLx fvfots go Kjsfd,
Swgtzfrdjol. Ef gs j vftfrjo Id`kjd C`onfrfocf @rijogsfr, Hjrbftgoi C`jce jol
j s`cgjd hflgj lgigtjd o`hjl. Js jo jss`cgjtg`o v`duotffr ef ejs kffo jo jctgvfK`jrl hfhkfr `o tef Gotfrojtg`ojd K`jrl `n Lgrfct`rs `n HQG - Hfftgoi Qr`nfs-
sg`ojds Gotfrojtg`ojd, jol `o tef k`jrl n`r tef Hfftgoi Supp`rt Gostgtutf jol Qr`-
mfct Hfftgoi Jrcegtfcturf. Kfsglfs egs r`df js j mury hfhkfr n`r tef Y`rdl Yglf
\fceo`d`iy Yjtce, ef gs jo fhfrigoi tfceo`d`igfs spfjbfr, HQG Id`kjd Jccrfl-
gtfl \rjgofr jol sfrgjd fotrfprfofur jt \O@C | \ef Ofw @kmfctgvf C`ddfctgvf
www.to`c.ce
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;. OHJ \fhpdjtf Crgsgs C`hhuogcjtg`os, Ojtg`ojd Hgogoi Jss`cgjtg`o, @ct`kfr 3:, ;119
3. Go j crgsgs, s`cgjd hflgj jrf p`pudjr `ptg`os Lr. S. Iuptj - COO.c`h K d`is Juiust :;, ;1:1
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