the team trifecta: 3 keys to a highly successful team
DESCRIPTION
The world of work has become more global and complex. Rarely can one person do a specific function without some sort of interaction with another person or group of other people. In this webinar, you’ll discover the three keys every manager should focus on to build a highly successful team. You’ll also learn practical methods to encourage and coach your team to higher levels of performance.TRANSCRIPT
The Team Trifecta 3 Keys to a Highly Effec6ve Team
September 11, 2014
High Stakes Meeting Facilitation Team & Facilitator Training Conversational Keynotes, Breakouts and Panels Specializing in
Kristin J. Arnold, MBA, CMC, CPF, CSP © 2014 All Rights Reserved
Tel: 480.502.2100 or 800.589.4733
Fax: 480.502.2102 or 888.884.9132
Email: [email protected]
President, QPC Inc. – The Extraordinary Team
11890 E Juan Tabo Road, ScoSsdale, AZ 85255
www.ExtraordinaryTeam.com
The Team Trifecta
• Results • Process • RelaHonships • Within constraints
– Time – Resources – Capability
Clear Goals
Alignment
Alignment
Charter the Team
• Goal Clarity
• Role Clarity
• Authority
• Feedback
• Consequences
Have an Agenda
Time Topic Presenter
Open
Close
Create a Team Map
Map for Process Improvement
Alignment & Focus
1
Understand the Process
2
Locate the Pain
3
Validate the Process
4 Agree on Solution(s)
5
Plan & Implement Change(s)
6
Standardize 7
Evaluate Progress
8
Work-‐Out Methodology Planning Work Out Session Execution
Define problem & issues
Collect data
Participants identified
Prepare leadership
Design session
Small Group idea generation
Develop recommendations
Develop action plans
Identify “owners”
Town Meeting
Report Out
Open discussion
Decisions made
Owners meet with sponsors
Next steps
Key players
Progress reviews
GANTT Chart
Shewart Cycle
PLAN
DO
CHECK
ACT
End With an AcEon Plan
What Who When
Shari
Mike
Jaclyn
Relentlessly Follow Up
Submit Status Reports
Ask Howzitgoing?
Create Visual Metrics
The Team Trifecta
• Results • Process • RelaHonships • Within constraints
– Time – Resources – Capability
GODA Process
Generate
Organize
Decide
Act
Photo: Wikipedia.com
Start with a topic, quesHon or task…
Pause to think
Brainstorm the possibiliHes by:
• Freewheel/popcorn • Round-‐robin • Post-‐It Notes® • AA—Ask all!
GENERATE
Priori6ze your opHons down to manageable number (3-‐5)
OR
Organize the items by:
• Categories • Affinity groups • Time sequence • Flow
NEVER take the top pick!
ORGANIZE
Build a consensus by asking:
• Either/Or? • Best features? • Combine? • Parallel paths? • Straw poll?
OR
Select one among a short range of opHons
DECIDE
Create an ac6on plan
Devise visual metrics
Follow up relentlessly
ACT
Follow the Process
The Team Trifecta
• Results • Process • Rela6onships • Within constraints
– Time – Resources – Capability
Stages of Team Development
Bruce Tuckman, “Developmental Sequence in Small Groups.” Classics for Group Facilitators, p. 66
Pro
duct
ivit
y/E
ffic
ienc
y
Time
Conflict is
Normal and
Natural
Assume PosiEve Intent
• Explain concept • Ask for input • Check for agreement
• Enforcement
• Post • Refer
Set Ground Rules
JoHari Window
OPEN You know
You don’t know
I know I don’t know
Based on the work by Joseph Luft and Harry Ingham. The JoHari Window: A Graphic Model for Interpersonal Relations. University of California Western Training Lab, 1955.
JoHari Window
OPEN BLIND SPOT
HIDDEN CREATIVE UNKNOWN
You know
You don’t know
I know I don’t know
Based on the work by Joseph Luft and Harry Ingham. The JoHari Window: A Graphic Model for Interpersonal Relations. University of California Western Training Lab, 1955.
JoHari Window
OPEN BLIND SPOT
HIDDEN CREATIVE UNKNOWN
You know
You don’t know
I know I don’t know
Based on the work by Joseph Luft and Harry Ingham. The JoHari Window: A Graphic Model for Interpersonal Relations. University of California Western Training Lab, 1955.
Team Building AcEviEes
• Make it quick • Involve everyone • Make it okay to pass • Tie it to the team • Start out easy • Keep it lively • Be prepared • Enjoy yourself • Thank them
• Timely
• Wanted • Phrase as statement • DescripHve • Don’t exaggerate • Be posiHve, honest & direct • Look at the context
Give Helpful Feedback
• AcHvely listen • Clarify • Acknowledge the valid points • Think about it • Say thank you • Ask for help
Receiving Feedback
• +/ • What went well? • What could be done differently?
– Results – Process – RelaHonships
CriEque Yourselves
The Team Trifecta
• Results • Process • RelaHonships • Within constraints
– Time – Resources – Capability
• High Stakes MeeHng FacilitaHon®
• MainStage ConversaHons™ & Panel ModeraHon
• FacilitaHon, Team & PresentaHon Skills Training
• CriHcal Thinking & Problem Solving Skills Training
• Team ConsulHng & Coaching
www.ExtraordinaryTeam.com
10 Common Mistakes Panelists Make
and How to Avoid Them
December 11, 2014
www.ExtraordinaryTeam.com
© 2011 All Rights Reserved High Stakes Meeting Facilitation Team & Facilitator Training Conversational Keynotes, Breakouts and Panels Specializing in
Kristin J. Arnold, MBA, CMC, CPF, CSP © 2014 All Rights Reserved
Tel: 480.502.2100 or 800.589.4733
Fax: 480.502.2102 or 888.884.9132
Email: [email protected]
President, QPC Inc. – The Extraordinary Team
11890 E Juan Tabo Road, ScoSsdale, AZ 85255
www.ExtraordinaryTeam.com