the success of consumer run services in supporting recovery results of a consumer satisfaction...
TRANSCRIPT
The Success of Consumer The Success of Consumer Run Services In Supporting Run Services In Supporting
Recovery Recovery
Results of a Consumer Satisfaction Results of a Consumer Satisfaction Survey Survey
WI-MHBG Funded WI-MHBG Funded Consumer Run Services Consumer Run Services
Consumer Run Services in Consumer Run Services in WIWI
Wisconsin currently funds 12 Wisconsin currently funds 12 consumer-run organizations through consumer-run organizations through the Mental Health Block Grant. This the Mental Health Block Grant. This is a relatively small cost to the state is a relatively small cost to the state ($223,000 per year). With those ($223,000 per year). With those funds, consumer-run organizations:funds, consumer-run organizations:
• Served 1766 consumersServed 1766 consumers
• Provided 17,986 hours of serviceProvided 17,986 hours of service
• With 310 volunteers working With 310 volunteers working 18,190 hours18,190 hours
• Received 9603 calls from people Received 9603 calls from people who received Peer Support over who received Peer Support over the phonethe phone
For a Total of Only $223,000 For a Total of Only $223,000 Consumer Run Services:Consumer Run Services:
Consumer Satisfaction Consumer Satisfaction SurveySurvey
Every year all 12 Consumer Run Every year all 12 Consumer Run Organizations elicit information from Organizations elicit information from their members and volunteerstheir members and volunteers
Following are the aggregated results Following are the aggregated results from that survey for 2009from that survey for 2009
Before I began going to the Before I began going to the CRS, I felt isolated and alone.CRS, I felt isolated and alone.
Average Q1
Strongly agree
Agree
Disagree
Strongly disagree
Since I have begun going to Since I have begun going to CRS my circle of friends has CRS my circle of friends has gotten bigger.gotten bigger.
Average Q2
Strongly agree
Agree
Disagree
Strongly disagree
Before going to the CRS, I went Before going to the CRS, I went to the hospital for mental to the hospital for mental health reasonshealth reasons
Average Q3
Never
1-2 times per year
3-6 times per year
6-or more times per
year
Since I have begun going to Since I have begun going to the CRS, I have been in the the CRS, I have been in the hospital for mental health hospital for mental health reasonsreasons
Average Q4
Never
1-2 times per year
3-6 times per year
6-or more times per
year
The CRS helps me improve my The CRS helps me improve my coping skillscoping skills
Average 5a
yes
no
does not apply to me
The CRS helps me to improve The CRS helps me to improve my self esteemmy self esteem
Average 5b
yes
no
does not apply to me
The CRS helps me to deal with The CRS helps me to deal with problems and crisis betterproblems and crisis better
Average 5c
yes
no
does not apply to me
The CRS helps me to have The CRS helps me to have hope in my lifehope in my life
Average 5d
yes
no
does not apply to me
The CRS helps me to make and The CRS helps me to make and keep friendskeep friends
Average 53
yes
no
does not apply to me
The CRS helps me be more The CRS helps me be more involved and comfortable in involved and comfortable in my communitymy community
Average 5f
yes
no
does not apply to me
The CRS helps me reduce my The CRS helps me reduce my negative use of drugs and/or negative use of drugs and/or alcoholalcohol
Average 5g
yes
no
does not apply to me
The CRS helps me to The CRS helps me to recoverrecover
Average 5h
yes
no
does not apply to me
Before I started going to the Before I started going to the CRS, I relied on mental health CRS, I relied on mental health professionalsprofessionals
Average Q6
A lot
Some what
A little
Never
Since I have begun going to Since I have begun going to the CRS, I rely on mental the CRS, I rely on mental health professionalshealth professionals
Average 7
A lot
Some what
A little
Never
Before I started going to the Before I started going to the CRS, I was in trouble with the CRS, I was in trouble with the law law
Average 8
A lot
Some what
A little
Never
Since I have begun going to Since I have begun going to the CRS, I have been in the CRS, I have been in trouble with the lawtrouble with the law
Average 9
A lot
Some what
A little
Never
NA
Support groups offered by the Support groups offered by the CRS help meCRS help me
Average 10
A lot
Some what
A little
Never
Do not use
Activities offered by the CRS Activities offered by the CRS help mehelp me
Average 11
A lot
Some what
A little
Never
Do not use
Since I have been involved Since I have been involved with the CRS, I am more aware with the CRS, I am more aware of my rightsof my rights
Average 12
yes
no
NA
The CRS has helped me learn The CRS has helped me learn how to speak up/stand up for how to speak up/stand up for myself with my friendsmyself with my friends
Average 13a
yes
no
NA
The CRS has helped me learn The CRS has helped me learn how to speak up/stand up for how to speak up/stand up for myself with my familymyself with my family
Average 13b
yes
no
NA
The CRS has helped me learn The CRS has helped me learn how to speak up/stand up for how to speak up/stand up for myself with professionalsmyself with professionals
Average 13c
yes
no
NA
The CRS has helped me learn how to speak up/stand up for myself with others
Average 13d
yes
no
NA
Speaking for myself the CRS is Speaking for myself the CRS is welcoming and supportive to welcoming and supportive to people of all diverse people of all diverse backgrounds backgrounds
Average Q14
Strongly agree
Agree
Disagree
Strongly disagree
NA
I have been coming to the CRS I have been coming to the CRS forfor
Average Q15
0- 6 months
6-12 months
1-2 years
over 2 years
GenderGender
Average Sex
Male
Female
Racial DiversityRacial Diversity
Average Race
Caucasian
African American
Latino
Native American
Asian
Other
AgeAgeAverage Age
18-25
26-35
36-54
55 plus
IncomeIncome
Average Income
Below $5,000 ( less
than $417 per month)
$5,001- $9,999 ($417-
$833 per month)
$10,000-$24,999 ($834-
$2,083 per month)
$25,000- $49,999
($2,084- $4,166 per
month)
$50,000 + ($4,162 +
per month)
What Can You Do to Support What Can You Do to Support the Work of Consumer Run the Work of Consumer Run Services?Services?• Raise Base Funding to $25,000 for Raise Base Funding to $25,000 for
each Consumer Run Organizationeach Consumer Run Organization
• Increase the MHBG Funding to Allow Increase the MHBG Funding to Allow for More Consumer Run Services for More Consumer Run Services Available in WIAvailable in WI
Number In HouseholdNumber In HouseholdAverage Household
Only You
With others
Homeless