The role of the IT&T in a modern The role of the IT&T in a modern Airport environmentAirport environment

Romanian Airport Forum 2008Romanian Airport Forum 2008

The role of the IT&T in a modern The role of the IT&T in a modern Airport environmentAirport environment

Romanian Airport Forum 2008Romanian Airport Forum 2008Spiros LountzisSpiros Lountzis Head, IT&T Business Head, IT&T Business DevelopmentDevelopmentAthens International Airport S.AAthens International Airport S.A

Agenda

The Athens International Airport Identity & Business

The challenges of the IT&T business

The IT&T Strategy

The Business Concept

The role of IT&T within AIA

Business Intelligence

Service Offering

The Athens International Airport Identity

Private Private SectorSector

Greek Greek StateState

55% 45%

Largest-ever State-of-the-art infrastructure project in Greece (2.2 bn Euro) Recipient of largest single EIB loan (997 mn Euro) Developed with less than 7% state (aid) budget funding

BOT basis with 30 year concession period

First development of “green-field” airport in Greece with participation and management by the private sector. One of the largest greenfield projects ever realised in Europe:

Airport total Area 16.5 km2 with a Master plan of 6 development phases (up to 50 million pax )

Increased functionality and competitiveness through third parties, concessions and outsourcing

Athens International Airport (AIA) serves a fast-growing Metropolis

A central location 27 km from CBD 33 km from National Roads Between 3 ports Modern and well established

surface transport

Athens is the sixth largest European city

Catchment Area of 6 million people

Business and financial hub for Greece and the Balkans

Excellent tourism infrastructure

A world-class Airport & the largest business community in Greece

Top position in passenger satisfaction Highly ranked in all service categories of the ACI-

Airport Service Quality Programme Customised services to our specific target groups 24h modern and user-friendly facilities

Significant business opportunities Terminal commercial development (7,500 m2

shopping area- 48 retail stores, 12 food & beverage & 25 service outlets)

Real Estate Information Technology & Telecommunications

Increased competitiveness More than 417 Companies and 5,000 Suppliers More than 14,000 Employees More than 16,500,000 passengers in 2007

Passengers Traffic Development2008 : stagnant growth

Source: AIA Management Information System

5.46

8.61

3

5.95

5.33

9

9.61

1.095

10.5

83.0

64

15.0

79.0

78

16.5

38.4

03

0

4000000

8000000

12000000

16000000

20000000

Dom Int'l Total

2006 2007

+8.9+8.9%%

+9.7+9.7%%

+10.+10.1%1%

4.62

5.67

0

8.25

0.98

5

12.8

76.6

55

4.51

0.78

9

8.40

2.50

8

12.9

13.2

97

0

2.000.000

4.000.000

6.000.000

8.000.000

10.000.000

12.000.000

14.000.000

Dom Int'l TotalJan-Sep 2007 Jan-Sep 2008

- - 2.5%2.5%

+ + 1.81.8%%

+ + 0.3%0.3%

International Monthly DevelopmentWithstands the global downturn

PA

XP

AX

400.000

600.000

800.000

1.000.000

1.200.000

1.400.000

JAN

FEB

MA

R

APR

MA

Y

JUN

JUL

AU

G

SEP

OC

T

NO

V

DEC

2007 2008

+ 8.6%+ 8.6%

International Passengers

+ 5.9%+ 5.9%

+ + 11.1%11.1%

- - 4.5%4.5%

- 0.5%- 0.5%+ 3.5%+ 3.5%

Champions League

Easter EffectEaster Effect

+ 0.3%+ 0.3%

+ 1.2%+ 1.2%

- - 1.3%1.3%

Source: AIA Management Information System

Airport Business Elements

++

Aviationservices

Providing infrastructure and

operational excellence

IT&T Service Integration

Providing state-of-the-art services

maximizing resources utilization

and value

Consumer & Property growth

Ensuring competitiveness and accelerating

growth

The challenges of the IT&T business

Information Technology Challenges

Create the IT environment for transformation

Airport–wide operational excellence

Flexibility and consistency of IT&T architecture

Fight duplicated environment and labyrinth of systems and standards

Creation of win-win situation with the airport community

Shared business intelligence

Pressure for cost reductions

Use IT&T to drive intelligent operations, growth and capacity

The IT&T Strategy

The IT&T Strategy

Establish ONE modular and open infrastructure with validated technology

Deliver Airport-wide, cost effective and innovative services

Offer flexibility for long-term freedom and modular airport development

Keep infrastructure and services up to date

Operate as a business unit and provide integrated solutions

The Business Concept

IT&T Business Unit

•Value added services

•Test-bed for services

•Increase Revenues

•State-of-the-art•International presence

•Increase Revenues

External Business:

•Strategic Partners•Best of breed Products•Off-the-shelf Solutions

•System Integration

Smart Sourcing:

One-Stop-Shop: Airport Community:

AIA IT&T Current Strategy

•Cross Sales•Integrated offering

•Customer Satisfaction

Airport Community Airport Company

IT&T Business Unit

Integrated Services

Global ICT Partners

Telecommunications Operators

Software / Hardware Providers & Integrators

External Business

One-Stop-Shop concept

2nd EFQM Award

ISO 9001:2000

The ecosystem of the IT&T BU

IT & T Business Unit

Passengers /Consumers

Corporate AIA

Airport Community417 companies,

14,000 users

Technology & Aviation Partner Network

(HTA , INTRACOM, SITA, UFIS-AS, Cisco, Oracle, OTE, Sun

Microsystems)

External Business Activities:

International & Hellenic Aviation Market

Typical example of a successful co-operation

Intracom Telecom

Professional Services

AIA Expertise &Airport Consultancy

Services Intracom Telecom IT&T experience & solutions

AIA

Large experience from

Several Airport Projects

The role of IT&T within AIA

The IT&T architectural layers

FIDS LAN

Corporate Back-office networks

Clients segregated via VLAN

Private Telephony Branch Exchange (PABX)

Layer 4 BUSINESS INTELLIGENCE

IT&T SYSTEMS

NETWORKS

CABLING & PASSIVECOMPONENTS

Layer 3

Layer 2

Layer 1Fiber optic rings

copper cables

Aeronautical and non Aeronautical Billing Services

Management Information Services (MIS)

Flight Information Display System (FIDS)

Airport Operation Database (AODB)

Radio Systems

Building Automation Systems

FIDS LAN

Corporate Back-office networks

Clients segregated via VLAN

Private Telephony Branch Exchange (PABX)

Common service platform for the airport community

Airport CommonIT&T

Infrastructure

14,000 digital telephone subscribers

7,000 Internet ports

1,600 active TETRA handsets

1000 Km optical & copper cables

Telecoms, Wi-Fi Licenses & WiMax

Pilot

450 Flight Information Display Monitors

99% Tetra / Wi-Fi / Mobile Wireless coverage

AIA’s IT&T Facts & Figures

10,000 Voice Data Ports

300 CUTE positions

Crisis Management

Centre

IT&T Services Operations centre

Airport Services Operations Centre

Data Networks

SDH Systems

HP Open View

PABX

ERPFlight InformationSystems

Airport MaintenanceMaximo saftware

Call Center

EnvironmentalNOMOS(Noise Monitoring

system), DOAS

MIS

NABS, ABS

Management of IT&T systems

All systems are managed & monitored centrally at Information Systems Operations Center (ISOC) on 24x7x365

AIA IT&T evolution phases

INTEGRATED INTEGRATED AIRPORT AIRPORT

DEVELOPMENTDEVELOPMENT•Business Contributor•Innovator•Airport expansion•Sustain and grow externally

IT&T BUSINESS IT&T BUSINESS VALUEVALUE

•Olympic Games 2004•External Business

AIRPORT AIRPORT INFRASTRUCTURE INFRASTRUCTURE IMPLEMENTATIONIMPLEMENTATION

•Airport Opening•Operational Excellence

2001-20032004-2006

2007-2025

Business intelligence

Business Intelligence: The competitive advantage

Integrated ERP services

“Real time” airport Information for the Airport company and customers

Factual decision support for management by intelligent “daily-close” reporting

Value-Based Management: Business Unit P&L and Departmental metrics/KPIs

Revenues Control Cost Control Internal/

external

Customers

AirlinesAirlinesAirport Airport

ServicesServices

IT&T, IT&T, Property, Property,

ConcessionsConcessionsMaintenance, Maintenance, InventoriesInventories

Buyers, Buyers, Budget Budget HoldersHolders

Oracle e-Business SuiteOracle e-Business Suite

AODBAODBFlight Operations SystemFlight Operations System

Airport Billing SystemsAirport Billing SystemsABSABS NABSNABS

MaximoMaximo

Facilities Mgmt System

Facilities Mgmt System

AIA PortalAIA Portal

Integrated process chain

BusinessBusinessIntelligenceIntelligenceBusinessBusinessIntelligenceIntelligence

Service Offering

Examples of creating value from converging Technologies

Unified Passenger Information via HDTV displays

IP/TV service to passengers and staff on PDA and work-stations

Combination of operational and commercial information

IP Telephony at AIA: Smart Applications

Flight Information Display System: Arrivals – Departures on IP telephones

Security ID Card Holder Control & Photos

Permission lists for the security gates

General applications (weather info, SMS etc.)

Flight Statistics, Passenger Statistics and Graph Demos on IP phones

Athens International Airport External Locations

Data Center Services

Co-location

Hosting

Application Service Provision (ASP)

Disaster recovery

BA

ATH

BAATH

AFATH AF

HQ

Airport1

Airport 2

BA HQLH

ATH

Internet/MPLS technologyDATA CENTRE

Managed Services

Business Continuity

Wireless Corporate Services

Arrivals & Departures Flight Information ServicesDistribution of existing arrival/departure information on wireless terminals

Personal Information Management (Mobile office)

Check-in Counter Quality Service

An innovative integrated Performance Measurement System (PMS) for the monitoring of:

Cleaning Services Baggage Trolley Services Employee Restaurant

Services

Wireless Public Services

Terminal-wide Wireless Internet Access to passengers based on 802.11g

Airport-wide coverage:

99% of Arrivals & Departures level for passengers & concessionaires

Outdoor areas for Stakeholders

Apron area for Airlines & Handlers

TETRA Applications

Pilot application for public transportation Promotion of airport customer

orientation Efficiency of bus transportation

services

Wireless infrastructure Location through GPS Application information through

GPRS/TETRA

“Estimation of passenger actual waiting time at the bus stop”

“Estimation of passenger actual waiting time at the bus stop”

SmartSmart Bus Bus AArrival rrival TTime informationime information:: Automatic billing application Automatic billing application

for Airport Fuelling companiesfor Airport Fuelling companies:: Application overview

Flight information transferred to trucksFuelling flow information transferred to Operation CentreBilling invoice sent to Operation Centre and customer

Benefits Fleet management Resource management Minimization of errors

“Automatic fuel charge application through Tetra”

“Automatic fuel charge application through Tetra”

Providing value-added information to our Airlines

Market intelligence tool, for personalized on-line traffic

information.

Comprehensive knowledge on the Athens market to the airlines 24/7 via AIA web site HTML & PDF technologies

Accurate monthly traffic data for: Scheduled Traffic Development

By City By Airline

Comparative data for airlines performance.

Contributes to airlines’ decision making process in:

business development sales marketing

External Services

Consulting services to Airports & Transportation Operators Master & Business planning and organization consulting State of-the-Art Commercial & Operational concepts

based on customer’s needs Transportation process and integration with IT&T

concepts Business model consulting Innovative solutions using advanced technology

(Business intelligence, Wi-Fi, IP telephony etc)

Telecommunications & Systems Integration Project Management Advanced System Integration

External Services

Operations and Data Centre Services Data Centre Services (on-site operational

management, data security, storage & back-up, on-demand, Co-location ….)

Integrated Wireless Solutions

Enterprise Management Solutions ERP services and Oracle-based application

services E-business solutions including Financials &

Billing, i-procurement B2B and B2C Portal Solutions

Consumer Solutions Customer Care Services Unified Central point of Contact 24x7x365 Billing and provision of general inquiries

On-goingOn-going

CompletedCompletedLegend:

Monastir, TUNISIA• IT evaluation

Monastir, TUNISIA• IT evaluation

AIA External Business ReferencesAIA External Business References

European Funded Projects:• Im@gineIT• Pompei• ASK-IT• SMS •ASSET

European Funded Projects:• Im@gineIT• Pompei• ASK-IT• SMS •ASSET

Dammam, S. ARABIA• IT&T Consulting Services• IT Assessment• IT system renewal study

Dammam, S. ARABIA• IT&T Consulting Services• IT Assessment• IT system renewal study

Dusseldorf, GERMANY• IT&T Master Plan • Master Plan Integration

Dusseldorf, GERMANY• IT&T Master Plan • Master Plan Integration

Dubai, UAE• IT&T Consulting• User Advanced Training

Dubai, UAE• IT&T Consulting• User Advanced Training

Bangkok, THAILAND• Master Plan Integration• IT&T Master Planning

Bangkok, THAILAND• Master Plan Integration• IT&T Master Planning

Singapore, SINGAPORE• IT&T Consulting Airport Operations• User Advanced Training

Singapore, SINGAPORE• IT&T Consulting Airport Operations• User Advanced Training

Astana, KAZAKHSTAN• IT Assessment Project

Astana, KAZAKHSTAN• IT Assessment Project

Tirana, ALBANIA• IT of new Terminal• Provision of IT Services

Tirana, ALBANIA• IT of new Terminal• Provision of IT Services

Thessaloniki, GREECE (HCAA)• Flight Information System

Thessaloniki, GREECE (HCAA)• Flight Information System

Sydney, AUSTRALIA• IT&T Strategy• ERP / Business Intelligence• Aeronautical Billing• Retailing System

Sydney, AUSTRALIA• IT&T Strategy• ERP / Business Intelligence• Aeronautical Billing• Retailing System

Beijing, CHINA• Olympic IT Strategy for the Aviation Industry

Beijing, CHINA• Olympic IT Strategy for the Aviation Industry

Dubai, UAE• Development of IT Strategic Master Plan

Dubai, UAE• Development of IT Strategic Master Plan

Budapest, HUNGARY• IT evaluation

Budapest, HUNGARY• IT evaluation

Budapest, HUNGARY• IT&T Assessment• Business Development Consulting•GSM •Retail Consulting

Budapest, HUNGARY• IT&T Assessment• Business Development Consulting•GSM •Retail Consulting

HCAA, GREECE• CUTE in 5 International Airports

HCAA, GREECE• CUTE in 5 International Airports

Tirana, ALBANIA• Provision of IT Services (SITA) through satellite connection

Tirana, ALBANIA• Provision of IT Services (SITA) through satellite connection

Hyderabad, INDIA• IT&T Assessment• Business Modelling• ERP/Business Intelligence

Hyderabad, INDIA• IT&T Assessment• Business Modelling• ERP/Business Intelligence

Warsaw, POLAND• IT&T Assessment• Operational Requirements

Warsaw, POLAND• IT&T Assessment• Operational Requirements

Abu Dhabi, UAE• IT&T Assessment for new Terminal

Abu Dhabi, UAE• IT&T Assessment for new Terminal

For more info visit….www.aia.grwww.aia.gr

“…to those whose support I have yet to earn,

I may not have won your vote, but I hear your voices...”

…and as the new United States President said recently

Thank You !