the role of technology in conf 1211 the...among mobile subscribers in the u.s., outpacing...

Deep insights, pragmatic advice


© Copyright Elearnity Limited All Rights Reserved

The Role of Technology in Today’s Learning Landscape

David Wilson, Managing Director [email protected]

mailto:[email protected]




Context: Common Issues

• “We’re on our third LMS within the last 7 years”

• “Our vendor lost interest once the implementation project was finished ... their support after that has been poor”

• “We chose a ‘Rolls-Royce’ and deployed a ‘Lada’ ...”

• “Our solution was chosen by IT who said it would meet our needs. It doesn’t!”

• “We’ve really struggled to deploy the solution into Europe and Asia ...”




Agenda

• Insight into corporate priorities and trends

– What new solutions are being developed and deployed

• Including focus on Mobile Learning




Learning Technology: Changing Priorities




LT: Changing Priorities

Compelling User

Experience

Fit/Flex to Operating

Model

Holistic View of Learning

Integration and

Simplification

Total Organisation/ Value Chain




Compelling User Experience

• Intuitive, Easy to Use

• Modern Design

• Optimised #Clicks

• Personalised Content

• In Summary: an “Amazon-like” interface

... For All Roles

– Learner, Manager, Learning Admin, HR Manager ...




High Impact Learning Portals




Fit/Flex to Operating Model

Commonality of Platform

Au

ton

om

y/Fl

exib

ility

© Copyright Elearnity Limited. All rights reserved.

Individualised Local platform

Local configuration

Federated Common platform

Local configuration

Syndicated Local platform

Common configuration

Centralised Common platform

Common configuration

Low High

Low

H

igh




Holistic View of Learning: Balance Between Work based, Collaborative and Formal Learning

C

SM

E

Deve

lop

ed

e-l

ea

rnin

g

Learner




10

Global Mobility

CPD/CPE

Calendar

Global People Survey

ESSENTIAL

POTENTIAL

Email Lotus Notes Apps

Documentum

Knowledge Dbs

Social Networking

HR

Enterprise Search

Portal

HR

uMantis/ Chris21

CRM

Performance

Skills & Competency

Mgmt

Recruitment

Alumini Systems

On-Boarding / Global

Orientation

Workforce Analytics

E-learning Content & Delivery Service

Generic e-learning Content

Authoring Tools

Evaluation

LCMS

LDAP

SAP Finance

Succession Planning

Analytics

Lotus Sametime

Talent Reporting

E-Assessment

Virtual Classroom

Compliance Reporting

Dash Boards

Data Warehourse

LMS

Workforce

Tools

Portals &

IT Security

Strategic Talent

Management

Learning

Applications

Transactional

Reporting &

Analytics

Compensation Mgmt

360 Feedback




Full Organisation/Value Chain

• Total learning landscape much wider than employees

• Largest risk/impact may be elsewhere

• External audiences often require parallel systems and infrastructures = multiplied investment




Who? What? Where? Why? Historical Focus Next Generation Focus

Professional User (Function) only End User/Manager and Function

Access from Office Desktop Access Everywhere

Back Office/Admin Centric Front Office/Usability Centric

HR Process Driven Business Process Driven

Formal Informal/Social

Hierarchical Networked

Annual Cycle Work Transactional

Manage Employees Whole People Value Chain

One Interface Contextually Relevant Interfaces

Operational HR Context Many Contexts

Silo-restrictive Silo Connected




Learning to Talent: Shifting Focus




Human Capital Landscape

HR Management

Rec

ruit

men

t

Lear

nin

g

Perf

orm

ance

Co

mp

ensa

tio

n

Tra

ns

ac

tio

na

l

HR

Tra

ns

form

ati

o’n

al

Ta

len

t S

ilo

’s




Historic Strategy/Assumption

HR Management

Rec

ruit

men

t

Lear

nin

g

Perf

orm

ance

Co

mp

ensa

tio

n

ERP/HRMS




Talent Silos

HR Management

Rec

ruit

men

t

Lear

nin

g

Perf

orm

ance

Co

mp

ensa

tio

n

ERP/HRMS

Best Of

Breed

Best Of

Breed

Best Of

Breed

Best Of

Breed




From Silo to Hybrid

HR Management

Rec

ruit

men

t

Lear

nin

g

Perf

orm

ance

Co

mp

ensa

tio

n

ERP/HRMS

Best Of

Breed

Best Of

Breed

Best Of

Breed

Best Of

Breed




Preferred Software Model?

HR Management

Rec

ruit

men

t

Lear

nin

g

Perf

orm

ance

Co

mp

ensa

tio

n

Software as a Service




Benefits of Integration

• Clearer links and better continuity between the individual talent elements

• Increased automation of talent processes as a whole, and improved efficiency of operations

• Improved user experience, lower learning curve and higher adoption throughout the talent lifecycle

• Reduced duplication, more accurate talent data and ease of sharing talent data (currently seen as poor in most organisations)

• Better management information and analytics

• Richer discussions about the capabilities of the business

• Improved operational performance and ROI from the HR function




The Role of Learning

The glue that links many of the parts of this talent cycle together is learning …

• Learning via induction is critical to onboarding new recruits

• Learning helps ensure your people are capable and competent

• Learning is core to developing existing staff and building future skills

• Learning is central to individual career advancement and for building organisational capability

• Learning is a key tool for raising performance

Learning is not just another process or system to integrate with; it’s actually a core enabler for delivering many of the other talent processes too.




21

Global Mobility

CPD/CPE

Calendar


ESSENTIAL

POTENTIAL


Documentum

Knowledge Dbs

Social Networking

HR

Enterprise Search

Portal

HR

uMantis/ Chris21

CRM

Performance

Skills & Competency

Mgmt

Recruitment

Alumini Systems


Orientation

Workforce Analytics



Authoring Tools

Evaluation

LCMS

LDAP

SAP Finance

Succession Planning

Analytics

Lotus Sametime

Talent Reporting

E-Assessment

Virtual Classroom


Dash Boards

Data Warehourse

LMS

Workforce

Tools

Portals &

IT Security

Strategic Talent

Management

Learning

Applications

Transactional

Reporting &

Analytics

Compensation Mgmt

360 Feedback




22

Global Mobility

CPD/CPE

Calendar


ESSENTIAL

POTENTIAL


Documentum

Knowledge Dbs

Social Networking

HR

Enterprise Search

Portal

HR

uMantis/ Chris21

CRM

Performance

Skills & Competency

Mgmt

Recruitment

Alumini Systems


Orientation

Workforce Analytics



Authoring Tools

Evaluation

LCMS

LDAP

SAP Finance

Succession Planning

Analytics

Lotus Sametime

Talent Reporting

E-Assessment

Virtual Classroom


Dash Boards

Data Warehourse

LMS

Workforce

Tools

Portals &

IT Security

Strategic Talent

Management

Learning

Applications

Transactional

Reporting &

Analytics

Compensation Mgmt

360 Feedback

Talent Integration Drivers

Work Integration Drivers

Learning Integration Drivers




So what

about Mobile ?




Looking outside of the L&D Bubble

1st ...

What’s

going on

outside

of the

Learning

Bubble?

Does Mobile really matter?




Overall Mobile Trends

• 4 billion smart phones will be sold from 2011 to 2015

• 5.9 billion mobile cellular subscribers at end 2011

– 87 percent global penetration. (International Telecommunications Union)

• Number of smartphones sold exceeds number of PCs sold at the end of 2011

– (Business Insider)

• Gartner predicts that by 2013: mobile app projects will out-number native PC projects by a ratio of 4-1

– (Gartner Top 10 Predictions 2012)




Overall Mobile Trends Tablets

• The tablet adoption curve will ramp faster than any other mobile device in history, including smartphones.

– (Morgan Stanley Research)

• In less than two years, nearly 40 million tablets were in use among mobile subscribers in the U.S., outpacing smartphones which took 7 years to achieve the same level of adoption

• By 2016, there will be 375 million tablets purchased globally—a 46% compound annual growth rate.

– (Forrester)




Mobile Consumer Usage

Social Interaction

Just In Time Information

Recreational




The “Digital Omnivore”

“Devices influence the way people consume content and it is important to remember that they do not exist in isolation of one another, but rather have a complementary relationship in consumers’ lives. Understanding how consumers behave across multiple environments is the key for businesses to stay ahead of the curve and ensure their digital businesses minimize the effects of disruption and maximize the incremental opportunities.”

comScore, October 2011

I have mu l t i p l e dev i c es and the c o n t en t I c o nsume needs t o w o rk o n a l l o f t hem .




THE BIG QUESTION

How will that translate into the corporate workplace?




“Bring Your Own Device”- BYOD is

already here…? For some…

• Facilitating this shift in the corporate world are “Bring Your Own Device” (BYOD) policies. According to a study by 451 Research, 77 percent of companies surveyed allow employees to bring their own devices into the workplace. ???? T h a t h i g h F o r l a r g e C o r p o r a t e s ?

• Over 70 percent of e-learning

Guild members reported using their personal devices to accomplish some of their work. 2012

• Limited but significant shift in strategy from Elearnity Corporate Research Network




Technology Innovation Adoption Curve – Mobile Learning

A d o p t i o n G a p

W h e r e a r e c o r p o r a t e M o b i l e L e a r n i n g d e p l o y m e n t s ?

Niche Audience




Corporate Learning Realities

• ASTD 2012 - “Mobile Learning: Delivering Learning in a Connected World"

– More than 50% of respondents believe mobile technologies will improve learning in their organisation in the next three years

H o w ? T h i n k a b o u t t h e w i d e r t r e n d s ? W h a t a b o u t y o u ? – Less than 33% of organisations deliver learning content via mobile

device

– Chief barriers to adopting mobile learning include budget, integration with legacy learning systems, and security

– Less than 10 percent of respondents who deliver mobile learning have formal metrics in place to evaluate effectiveness




Technology Innovation Adoption Curve


W h e r e a r e C o r p o r a t e s w i t h t h e i r M o b i l e L e a r n i n g S y s t e m s P l a n n i n g ?

Steady

presence in

RFI’s &

Platform

Evaluations

since 2010/11




Mobile Learning is in its Early Stages Borne-out by Recent Research

Mobile Learning:

The Time is Now

E-learning Guild

2012




Technology Innovation Adoption Curve


W h e r e a r e t h e L e a r n i n g s y s t e m s P r o v i d e r s ?

Now

2013




Vendors & Mobile Learning in the Learning Mix Mobiles role in Formal, Collaborative and

Workplace Learning




A Formal Content Delivery focused view…

A u t h o r i n g To o l s – A p p s H T M L 5

B e s p o k e C o n t e n t

G e n e r i c C o n t e n t p r o v i d e r s

V i d e o C o n t e n t

V i r t u a l C l a s s r o o m To o l s




A Business Performance focused view…

Fa c e T i m e

T M S & e P M S y s t e m s

E P S S & J I T G u i d e s

Ta g g i n g & L M S & L C M S

L M S , T M S & A s s e s s m e n t




A Collaborative, Knowledge and community based view …

E m b e d d e d L M S & T M S

S h a r e P o i n t

Ya m m e r

C o n f l u e n c e




e.g. Microsoft SBN

http://prezi.com/hlkqpodaoij2/microsoft-case-study-using-mobile-and-media-to-connect-communities/
























Longer Term?

Photo by:

http://www.flickr.com/photos/marfis75/

http://www.flickr.com/photos/marfis75/




In Summary: A Battle Royale???

• Focus: Learning v Performance v Instructional Design?

• Process: Talent Processes vs Content Focus v Social?

• Channel: A Separate Channel or a Parallel Universe?

– Niche Mobile Tools vs Content Management Strategy

• OS: iPad vs Android vs Kindle vs Surface, Flash vs HTML5

• Modality: Differentiation of Smartphone v Tablet?

– It doesn’t fit on the screen? Unless it’s video….

• Device: BYOD vs Enterprise Corporate IT Estate?

• Audience: Niche vs Management Tier vs Access For All?

H o w l o n g d i d i t t a k e f o r y o u t o g e t e - l e a r n i n g o f f t h e g r o u n d ? W h a t ’ s t h e n e c e s s a r y c o m p r e s s i o n f a c t o r f o r M o b i l e e q u i v a l e n c e ?




Thank You Any Questions?

[email protected]

www.elearnity.com

@dwil23

mailto:[email protected]

http://www.elearnity.com/

the role of technology in conf 1211 the...among mobile subscribers in the u.s., outpacing...

Documents