the public services management and quality
TRANSCRIPT
KHAIRUL ANWAR BIN ISMAIL2015326369
MUHAMAD HAZIQ BIN ZAINI ALAMAR 2015180933
PREPARED FOR: DR AZIZAN BINTI ZAINUDDIN
EMA 701:PUBLIC SERVICES MANAGEMENT AND QUALITY
A PERSPECTIVE ON PUBLIC SERVICES IN SCOTLAND
SUMMARIZE
1960 20071979 1997 2006
Old Approach New Approach
1960 Expectation in education system in England is low
1979 The conservative good elected
1997 Labor government, NPM start
2006 Have grant, NPM start to collapse
2007 Value public services and communities
• Recognition in parallel that successful outcomes rest
on services performance
• Head to toe alignment and integration of all involved in public services
• Build and strengthen assets and resilence of
individuals, families and communities
• Build and strengthen assets and resilence of individuals, families and communities
• Real premium on the idea of co-production
2007
• Different mixed of need
• To add value and be more aggregation of public services
• Resistance to change
• Political influence
CHALLENGERS
CRITICS
• Scotland authority body has their own autonomy POSITIVE
• Give priority to the communities and voluntary effort
NEGATIVE
• Difficulty to manage their financial
• Difficulty to design policy
RECOMMENDATION
• feedback from the public• integration among department• formally organize and structured organization• Politician have to work all together and
accountable to ensure the success