the next step - klantevent topdesk belgium 2011
DESCRIPTION
Op 26 oktober 2011 vond het klantevent plaats voor TOPdesk klanten in België. In brouwerij Lamot kwamen meer dan 60 klanten bijeen. Dit is de openingspresentatie van Nancy van Elsacker, branchemanager van TOPdesk Belgium bvba.TRANSCRIPT
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TOPdesk klantevent
The next step
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Programma
13.30 Opening – Nancy
14.00 Tips & Tricks – Alexander
14.45 Pauze
15.00 Processen en uw organisatie – Steven
15.45 Netwerksessie
17.00 Receptie
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Geconsolideerde Omzet
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Neuzen vs. FTE
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TOPdesk Denmark
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Corporate Partner
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The next step
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1992 TOPdesk 1 voor DOS
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1994 TOPdesk 2 voor Windows
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2000 TOPdesk 3
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Webinterface van TOPdesk 3
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2005 TOPdesk 4
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2008 TOPdesk Belgium bvba
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Remote netwerken scannen
Zoeken in documenten
URLs in tabbladen
Enquête module
Geplande Rapportages
TOPdesk lite v4
Web-Console
Betere event-filters
WijzigingsbeheerGrafische CMDB
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GeannuleerdAfgewezen
Wijzigings-aanvraag
Voorlopigewijzigings-aanvraag
Simpelewijziging
Standaardwijziging
Evaluatie Gesloten
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Implementatie
» Grote functionele wijzigingen
» Gefaseerd invoeren
» In 4.4 nieuwe wijzigingsbeheer
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Leverancier selecteren in
Incidentbeheer Lijsten in e-mails
Werkorders
printen
Nieuwe
Wijzigingsbeheer
Urgentie en prioriteit in
ProbleembeheerBetere event-filters in
wijzigingsbeheer
Reserveringenbeheer
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GeannuleerdAfgewezen
Geplandereservering
Reserveringsaanvraag
Gereserveerdemiddelen /
ruimtes
Gereserveerdediensten
Lopendereservering
Beëindigdereservering
Het idee achter de module
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SSD
Anne, aanmelder
Petra, servicepunt
Ivo, Facilitair medewerker
Bert, Facilitair coördinator
Henrieke, Catering medewerkster
Klant FacilitaireAfdeling
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Petra, servicepunt
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Ivo, Henrieke: FM medewerkers
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Bert, Facility Manager
» Bert houdt een oogje in het zeil wat betreftzaalbezetting, afgenomen diensten en grote reserveringen.
Gaat alles goed?
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Wat is er nieuw?
» Nieuwe manier van reserveren in SSD
» Geïntegreerd met Bezoekersregistratie
» Terugkerend maken reserveringen
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The next step
Leren van anderen
Netwerksessie
Manier van tool gebruikenTips & TricksAlexander Janssens
Inrichten processenProcessen en uw organisatie Steven Van den Bossche
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15 Mei 2012: TOPdesk Symposium Breda