the next generation network management solution · copyright ©2011 alcatel-lucent enterprise. all...

COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED.

August 2012

The Next generation Network Management solution


2

1. The Problem: IT is struggling to cope

2. The Solution: Automating Unified Management

3. 8770 Application Suite Overview

4. Ordering and migration

AGENDA


3

The Problem: IT is struggling to cope

• Two thirds of time is spent on tactical, non strategic tasks

• Almost 100% growth per year in devices to manage

Complexity is multiplying the risk of human error

Time allocation in IT departments

Maintenance40%

Other activities3%

Developing new services

22%

Educating businessabout technology

14%

Upgrades& tuning

21%

Source: Yankee Group Anywhere Enterprise--Large: 2008 IT and Managed Services survey

Over 60% of time is spenton Maintenance and Tuning


4





AGENDA


5

The Solution: Automating Unified Management

OmniVista 8770 continuously measures performance through Key Performance Indicators

Availability is increased, customer satisfaction rises

OmniVista 8770 continuously measures performance through Key Performance Indicators

Availability is increased, customer satisfaction rises

OmniVista 8770 provides a single management interface across systems and devices

Telecom costs are lowered, experts’ time optimized

OmniVista 8770 provides a single management interface across systems and devices

Telecom costs are lowered, experts’ time optimized

OmniVista 8770 Metering tracks Telecom costs and consolidates them

Telecom expenses are reduced

OmniVista 8770 Metering tracks Telecom costs and consolidates them

Telecom expenses are reduced

OmniVista 8770 automates user provisioning

Operation time is reduced, Telecom costs are lowered

OmniVista 8770 automates user provisioning

Operation time is reduced, Telecom costs are lowered


6

OmniVista 8770 automates users provisioning

Local administrator

Network

Operation

Center

OXE network OpenTouch Business EditionOpenTouch

Multimedia Services

Administrators

OXE

OXE

OXE

Simplified maintenance


7

Proactive performance monitoring

• VitalSuite® powered

• VoIP quality (MOS, R-factor)

• System resource monitoring (CPU, Disk, Messaging… )

Key Performance Indicators (KPIs)

Threshold settings provide advance warning

OmniVista 8770 continuously measures Performance

… Let’s keep you healthy

OmniVista 8770 provides a single management interface across systems & devices

Unifying Management of new MLE offer

UnifyingUnifying

OXE >=8.0OXE >=8.0 OTBEAppliance

OTBEAppliance

OTBEBlade

OTBEBlade OTMSOTMS DevicesDevices

devicesdevicesdevices usersusersusers applicationsapplicationsapplications

OmniVista 8770 provides a unified user provisioning

• Double administration on OXE and UC

• Example: to remove a UC user, administrator has to perform a delete on UC then on OXE sequentially.

• Business Partners feedback: Costs of training for various management platforms

Unified User management

� Create Voice and Application users on

one single screen with few parameters

� Unified interface whatever user’s

location: OXE / OTMS/ OTBE

Save operation time


10

Unified Interface

VitalSuitePerformance

WBMICS

OmniVista 4760Voice Management


11






12

OmniVista 8770

Integrated Application Suite

Network Reporting Directory Setup

Unified User Mngt Accounting Directory Administration

Device Mngt Performance Security

Configuration Reports Maintenance

Alarms Scheduler

Topology Public Key Infra.

Audit

Maintenance


13

Unified User Management

• Create a user in few clicks

Application group : Network

Maintenance

• OXE/OT back-up,

• OXE software update

Audit

• Audit of the OXE/8770

operations

Unified Device Management

• Deploy configuration and binaries files for all SIP Devices

Unified configuration

• OXE and OpenTouch graphical configuration

Fault and Performance monitoring

• Real time Alarms and Topology


14

Create users on all systems from a single screen


Directory Entry

Voice User

MyIC User

Save operation time

Increase visibility and control

Voice Mail Box

Device Management

List of Devices supported

• OmniPCX Enterprise:

• Thomson 2022/2030

• IPTouch 4008/4018

• MyIC Phone 8082 (hospitality)

• MyIC Desktop

• OpenTouch:

• MyIC Phone 8082

• MyIC Desktop

• MyIC mobile

Supply configuration and binaries

Configuration

Configuration to manage all systems from a central point

•OTMSOTBEHosted/Appliance Editions

OmniPCX Enterprise


17

Unified Accounting and Traffic analysis

• Telecommunications costs for OXE and OpenTouch users

• Past Time Performance

Proactive Performance Monitoring

• VitalSuite® powered

Application group : Reporting

Performance

Performance to check system health

and VoIP quality from a central point

•OTMSOTBEHosted/Appliance Editions

OmniPCX Enterprise

CPU Memory Disk LAN VoIP

Messaging


19

• Summary (Resource View) Domains (System View) Severity

• Operation (Resource discovered) ReportingPeriod selection

Performance : services


20

• Unified web directory

• Search and Click to call

Application group : Directory


21

OmniVista 8770 positioning

UC Console Management

ICS 6.1 MyTeamWork

Not Managed by OmniVista 8770

4400

OXO

OXE < R8

PPP connectivity

Distributed Server

100K Users

PKI


OpenTouch

OXEOpenTouch

OpenTouch MyIC Phone

OpenTouchMultimedia Services

OpenTouchBusiness Edition

MyIC Phone

OXE ≥ R8

Application suiteDirectoryConfiguration, DMSAlarms, TopologyAccounting, PTP

IP connectivity

Full Pack

30K Users

OmniVista

4760

Other systems

Real TimePerformance

OXE

VitalSuite

30 AdminClients


22

• Dedicated Server Requirement

• PC: Windows 7 64b

• Processor 2GHz

• 4 GB RAM, 80GB

• Server: Windows 2008 R2 64b

• Dual core or Bi-Proc 2,5 GHz

• 4 GB RAM, 80GB disk: RAID5

System Requirement

Client Requirement

� PC

• 2GHz, 2GB RAM, 40GB disk

� OS

• Window 7 64b / 32b

• Windows XP SP3

Web directory

• Internet Explorer 8

• Firefox 3.2


23





OmniVista 8770 Packages

• OmniVista 8770 for OXE R10

• OmniVista 8770 is part of OXE 10 Global Offer

• OmniVista 8770 manages OXE from R8.0 to R10

• Full OXE management, including My IC Phone 8082 for Hotels

Dedicated server

OXE R9.xOXE R9.x

OXE R8.0OXE R8.0

OXE R10OXE R10

IP

Dedicated server

OXE R9.xOXE R9.x

OXE R8.0OXE R8.0

OXE R10OXE R10

ICM ICM

ICSICSOTMS

OXE R10OXE R10

OXE R10OXE R10

OXE R10OXE R10

OX

E R

10

OX

E R

10

ICM ICM

ICSICS

OTBE

8770

8770

Embedded in OTBE In a blade center

OX

E R

10

OX

E R

10

ICM ICM ICSICS

OX

E R

10

OX

E R

10

ICM ICM ICSICS

OX

E R

10

OX

E R

10

ICM ICM ICSICS

8770

8770

8770

8770

8770

87708770

MCS

8770MCS

� OmniVista 8770 for OpenTouch

• OmniVista 8770 is part of OpenTouch Global Offer

• OmniVista 8770 manages OTMS and is embedded in OTBE


25

OmniVista 8770 1.0 is available from ACTIS 16.1

OpenTouch Business Edition solution

• Local OTBE management (Configuration, Users and devices Management ) embedded

• Added value options: Metering, Alarms, Performance, etc .

Quotation and Ordering in ACTIS


26

Business and Corporate solutions

• Centralized management for OXE and OpenTouch Multimedia Services

• License based on OXE Handle (CPU ID)

• Redundancy option

• MCS Edition for Hosted offer

• Automatic migration

4760 => 8770

• Via Direct Keying for license

on MAC address

Quotation and Ordering in ACTIS

UUM, Configuration,

Device Mngt, Audit

Past Time Performance

+ VoIP, System Performance


27

• Data migration from OmniVista 4760 (≥ 5.x) to OmniVista 8770

• Recovery of configuration, accounting tickets & directory data

Evolution from OmniVista 4760

OmniVista 4760


28

Mixed Management Deployment

OpenTouch and OmniPCX Enterprise can be managed and monitored by several

management platform: OmniVista 4760, 8770, VitalSuite

Restrictions

� The OXE SIP devices can be managed only by one platform (4760 or 8770)

� OXE VoIP ticket : streaming limited to one platform

� No synchronization between OmniVista 4760 and 8770 regarding Directory, reports, customization, …

OmniVista

4760


29

Preferred pricing for OmniVista 8770 customers to Full VitalSuite

Commercial upgrade


30

• OpenTouch is fully integrated in OmniVista 8770 Management Application. OmniVista 8770 provides mass provisioning and Unified User Management.

• Real Time Performance provided by OmniVista 8770 is a key feature for Customer who needs to check their quality of service

• Customer TCO of Management solution is reduced

• Unified interface reduces training cost

• Single platform providing all management services and addressing our Next Generation Voice and Application product

Conclusion - Take away


31

facebook.com/ALUEnterprise

twitter.com/ALUEnterprise

youtube.com/user/AlcatelLucentCorp

www.alcatel-lucent.com/enterprise

Back up


33

CMISE, FTP

Architecture

Server

SIP files

OXE

OXE SIP Phones

SMTPOT Device

SIP

Web Service

OpenTouch

SNMP

HTTPS

HTTP

SNMP

OmniVista 8770 Client

MySQL

LDAP

Services

Web Directory

Mail

Mass provisioning

(PCX, OT ..config file)

HTTP

LDAP Client

import


OXE User with Voice mail

User Data

� Name

� Cost Center

� …

� Phone Type

� Phone Number

OXE: User Profile

� Rights

OT Application*

� MyIC login

� Voice Mail

* option


35

• OmniPCX Enterprise User

• Profiles management

• OXE User creation off line

• Mass provisioning by csv import

• Association with a SIP device

• Link with OXE configuration

Unified User Management : OXE


OXE user with OTMS applications

User Data

� Name

� Cost Center

� …

� Phone Number

OXE: User Profile

� Rights

OTMS: User Profile

� Right

� MyIC login

� Voice Mail

SIP user* SIP & App user

* fallback + phone right + accounting


37

OTMS User

• Profiles management

• OTMS User creation off line

• Mass provisioning by csv import

• Association with a SIP device

• Link with OTMS configuration

Unified User Management : OTBE, OTMS

Device Management

Device Management to deploy and manage

all SIP devices from a central point

OTMSOTBEHosted/Appliance Editions

OmniPCX Enterprise


39

• Devices Parameters, Binaries

Device Management : operation


40

Configuration Menu Graphical configuration

Telnet (connect)

OTBE / OTMS Management


41

• Enable secured SIP (SIP-TLS) deployment for Application server by providing trusted certificates

• Common certificate authority provides “Native” trust between certificates

• Device (not in OT 1.0),

• Nodes, Servers

• Packaged PKI management tool

• Limit technical support expertise on external PKI

• Reduce costs of multiple PKI vendors certification

• Single certificate distribution tool

Security PKI : Certificate Management

OT

CA root

CA root

CA root

CA root

8770 Server

sRTP

SIP TLS


42

Operation

• Admin CERT (manual install)

• Provide CA root

• Sign OT CSR

Deployment of CTL to 8082 Devices

• Via Device Management (not in 1.0)

Security PKI : eJBCA


43

Alarms

• OXE

• OpenTouch

• OmniVista 8770

• Performance (KPI threshold crossing)

• Mail notification (triggered by filter)

Topology

Alarms , Topology


44

Acc, PTP files

Accounting, PTP retrieval Organization Carrier Tariff

Accounting, PTP Data management Reports

• Process Cost (using carrier configuration)

• Process Total : hourly, daily, monthly, yearly

• Reporting

Accounting , past time performance, Reporting

FTP

SIP


45

Performance : counters collected on OXE


46

Maintenance service

• OT Backup

• OXE Backup

• OXE Software Update

• OXE Patch Software Download Process

• In configuration,

• For each PCX, define Master PCX + mtcl account to access PCX

• In maintenance

• Select a PCX (Client) , Request software update, Select PCX Version

• Specify Date for FTP transfer, for switch to inactive partition

• 8770 transfers OXE Version to Master PCX, and sends PCXdownload command

Backup / software download


47

OXE configuration OXE command line

OmniVista 8770 access

Audit of the operations


48

OmniVista 8770 Directory

• Manage tree

• Administrative directory data

Directory Web Directory

OmniVista 8770 Web directory

� Search

� Access from PC or from 4059

� Click to call


49

OmniVista 8770 Maintenance

• Backup

• Restore

• Defragmentation

•

Maintenance Scheduler

OmniVista 8770 Scheduled Task

� Predefined Job (weekly, daily)

� Job Generated from other module

facebook.com/ALUEnterprise

twitter.com/ALUEnterprise

youtube.com/user/AlcatelLucentCorp

www.alcatel-lucent.com/enterprise

the next generation network management solution · copyright ©2011 alcatel-lucent enterprise. all...

Documents